Customer Success Manager – Manufacturing

IFS

Customer Success Manager guiding manufacturers’ adoption of IFS AI-driven enterprise software. Leading delivery programs, executive relationships, renewals, and value realization.

Posted 8/20/2026full-timeRemote • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $125,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success management, leading virtual teams, and driving customer adoption of IFS products. Proficient in developing value metrics, managing senior customer relationships, and navigating cross-departmental collaboration to enhance customer satisfaction and loyalty.

Highest-signal resume keywords

Customer Success ManagementDelivery Project ExperienceBusiness Value Assessment (BVA)Executive Steering Committee LeadershipFluency in English and Local Language

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Delivery MethodologyValue Metrics DevelopmentSubscription Services KnowledgeProgram Delivery ManagementCustomer Relationship Management

Soft Skills

Active ListeningInterpersonal CommunicationRelationship BuildingInfluence and Trust LeadershipExcellent Communication Skills

Certifications & Qualifications

Bachelor’s DegreeMaster’s Degree

Industry Keywords

IFS ApplicationsManufacturing IndustryOperating KPIsDigital JourneysCustomer Adoption

About the role

Key responsibilities & impact

Serve as the customer-facing lead responsible for customer success
Lead and effectively orchestrate a large virtual team
Manage program deliveries and senior customer relationships
Drive successful customer adoption and productive use of IFS products and services
Help customers discover new features and become long-term users
Understand desired customer outcomes and drive satisfaction and loyalty
Support customers’ digital journeys through modernization
Highlight and action delivery-related risks for IFS and Partner-led delivery
Develop value metrics and measure Success program outcomes with customers or partners
Support renewal processes for services and licenses to secure revenue
Lead executive steering committee meetings and communicate progress to IFS senior leadership
Secure IFS customer references and provide regular VOC reporting
Collaborate with Sales on potential upsell opportunities
Communicate with Global Delivery senior leadership on potential escalations
Navigate and collaborate with Support, R&D, and Sales departments

Requirements

What you’ll need

Delivery project experience in customer-facing roles (IFS preferred)
Industry depth and experience in multiple industries, including Manufacturing
Familiarity with industry-related trends, operating KPIs, and value drivers
Strong acumen on delivery methodology and delivery service offerings
Ability to lead through influence and trust internally within IFS and externally with Customers and Partners
Knowledge of Business Value Assessment (BVA) tools and overall process
Ability to develop Value Metrics and measure Success program outcomes
Understanding of subscription services and ability to support renewal processes for services and licenses
Experience leading executive steering committee meetings
Fluency in English and local language, verbal and written
Ability to navigate IFS Support, R&D, and Sales departments
Active listening, strong interpersonal communications, and relationship building
Excellent communication and relationship management skills
Experience building, maintaining, and evolving relationships with executives
Domain knowledge of IFS Applications
Bachelor’s degree, master’s degree or equivalent work experience in a relevant field

Benefits

Comp & perks

Flexible paid time off, including sick and holiday
Medical, dental, & vision insurance
401K with Company contribution
Flexible spending accounts
Life insurance and disability benefits
Tuition assistance
Community involvement and volunteering events
Flexible and hybrid work opportunities