Ideagen

Business Development Rep

• Identify and qualify new business opportunities through research, networking, and outreach.
• Develop and maintain a pipeline of potential clients.
• Conduct high-level conversations with senior executives to understand their business needs and present Ideagen’s solutions.
• Collaborate with the sales and marketing teams to develop and execute strategies for lead generation and sales.
• Achieve and exceed monthly and quarterly sales targets.
• Maintain accurate records of all sales activities and client interactions in the CRM system.

Business Development Representative

Sales Engineer

• Lead and develop a high performing team of 7 Sales Engineers across EMEA.
• Coach in real deals to raise the bar on discovery, demos, and execution.
• Act as a direct revenue partner to Sales leadership, influencing complex and strategic opportunities.
• Ensure Sales Engineering is engaged early and effectively in the sales cycle.
• Reinforce global standards while adapting execution to the EMEA market dynamics.
• Improve win rates, deal quality, and sales cycle efficiency using deal insight and data.
• Embed Ideagen’s AI capabilities into customer conversations and internal ways of working.
• Create strong feedback loops with Product, Engineering, Marketing, and Services.

Sales Engineering Manager, EMEA

Product Adoption Specialist

• Owning engagement for Mazlan free-trial customers within your assigned region.
• Managing a portfolio of trial accounts from activation through to conversion.
• Delivering structured onboarding sessions, demos, workflow walkthroughs, and regular check-ins.
• Understanding customer workflows and tailoring guidance to their specific needs.
• Proactively identifying and removing barriers to adoption, including confidence, time, or technical challenges.
• Translating Mazlan's capabilities into practical, industry-relevant use cases across EHS, Quality, Compliance, and other sectors.
• Sharing best practices and resources that help customers realise value quickly.
• Monitoring trial health and flagging at-risk accounts early.
• Working closely with Sales to support conversion conversations and customer handovers.
• Sharing customer feedback and insights with Product, Customer Success, and Commercial teams.

AI Adoption Manager

Revenue Operations

• Partner with Sales and Revenue leaders to provide operational support and strategic insights that drive business performance.
• Analyse pipeline health and sales performance to identify risks, opportunities, and areas for improvement.
• Support forecasting cycles, territory planning, target setting, and capacity planning activities.
• Maintain forecast accuracy and pipeline integrity through effective governance and reporting practices.
• Collaborate with commercial teams to improve processes, enhance efficiency, and support operational scalability.
• Assist with deal reviews and commercial processes, ensuring consistency, accuracy, and alignment with business objectives.
• Produce meaningful reports and dashboards that translate complex data into actionable recommendations.
• Drive continuous improvement initiatives across systems, tools, and revenue operations processes.

Revenue Operations Partner

Product Manager

• Owning the Mazlan agent platform roadmap, prioritising new capabilities and workflow depth based on customer needs, adoption data, and platform maturity
• Building clear business cases for platform investments, defining success metrics upfront and tracking activation, engagement, and workflow completion post-launch
• Running structured discovery with enterprise customers and internal domain experts to identify high-value automation and decision-support opportunities
• Creating working agent prototypes and workflow stubs using agentic tooling to validate interaction design and customer value before engineering commitment
• Producing engineering-ready specifications that define agent interaction flows, orchestration logic, context handling, confidence gating, and evaluation criteria
• Monitoring platform usage signals to understand how customers are integrating Mazlan into daily work and where friction or drop-off occurs
• Representing Mazlan in commercial forums, customer advisory boards, and enablement sessions, translating platform capabilities into compelling customer value
• Partnering closely with Product and Sales leadership to align platform priorities with commercial targets and customer segment strategy

AI Product Manager

• Lead, coach, and develop a team of Business Development Representatives to deliver consistent high performance
• Act as a role model by demonstrating best-in-class business development behaviours, techniques, and standards
• Build and execute structured development plans to support individual and team progression
• Create a high-energy, positive, and motivating team environment that drives engagement and results
• Inspire and motivate the team to exceed pipeline, activity, and performance targets
• Drive pipeline generation and qualification to support regional revenue growth
• Monitor team performance using data and insights to continuously optimise outputs and conversion rates
• Recruit, hire, and onboard high-potential BDR talent, building a strong future talent pipeline
• Collaborate closely with Sales, Marketing, and Demand Generation teams to align on strategy and execution
• Ensure effective use of sales tools and CRM systems
• Establish scalable processes, frameworks, and ways of working to improve team effectiveness
• Maintain accurate reporting and visibility of pipeline performance

BDR Manager

Account Executive

• Develop and maintain senior stakeholder relationships
• Create and execute strategic account plans that support customer objectives and business growth
• Identify opportunities for account expansion, including additional products, services, and solution adoption
• Manage the customer lifecycle from planning and engagement through to implementation, adoption, renewal, and ongoing success
• Act as the primary point of contact for strategic account activity and customer engagement
• Deliver accurate forecasting, account reporting, and pipeline management
• Maintain account information and activity within Salesforce
• Collaborate with internal teams to resolve customer challenges and maximise value delivered
• Share customer feedback and market insights to support product and go-to-market strategy.

Account Director

Technical Customer Success

• Addressing customer inquiries and issues, providing initial troubleshooting.
• Logging and tracking customer issues using a ticketing system.
• Collecting detailed information from customers to accurately understand their problems.
• Resolving basic technical issues or escalating complex cases to higher-level support.
• Providing feedback to customers on their queries and ensuring satisfactory resolution.

Customer Success Engineer – Tier 1

• Handling more complex technical issues that have been escalated from Tier 1.
• Conducting thorough analysis to identify the root causes of technical problems.
• Working closely with Tier 1 support and other departments for issue resolution.
• Providing guidance and training to Tier 1 support to enhance their problem-solving skills.
• Updating and maintaining internal knowledge bases and documentation.

Customer Success Engineer – Tier 2

Performance Marketing

• Develop and deliver the paid media strategy to support lead generation, pipeline growth and wider business objectives.
• Plan, execute and optimise PPC campaigns across platforms including Google Ads, Microsoft/Bing Ads, LinkedIn and Meta.
• Manage campaign performance through bid optimisation, audience targeting, budget allocation and conversion rate improvement.
• Conduct keyword research and competitor analysis to identify opportunities for growth and increased market visibility.
• Monitor, analyse and report on campaign performance, providing actionable insights and recommendations to stakeholders.
• Collaborate with content, product marketing, sales and web teams to deliver integrated and effective marketing campaigns.
• Oversee paid media budgets, ensuring spend is effectively managed and delivers maximum return on investment.
• Drive continuous improvement through testing, innovation and the adoption of PPC best practices.

PPC Manager

• Deliver individual new business ARR targets in line with team and organisational objectives
• Build, manage, and maintain a healthy and qualified sales pipeline through outbound prospecting, inbound leads, and targeted account engagement
• Manage the full sales cycle, including discovery, qualification, solution positioning, negotiation, and close
• Conduct product demonstrations and present tailored proposals aligned to customer requirements
• Engage with a range of stakeholders across functions such as operations, quality, supply chain, procurement, and IT
• Support the preparation and submission of RFPs, tenders, and formal proposals with cross functional input
• Maintain accurate and up-to-date opportunity, pipeline, and forecast data within CRM systems (e.g., Salesforce)
• Collaborate with marketing on lead generation campaigns and timely follow-up activities
• Partner with customer success teams to support smooth onboarding and transition post-sale
• Share market insights, customer feedback, and competitive intelligence to inform sales strategy

Product Marketing

• Owning the GTM systems roadmap, ensuring core platforms are aligned to business priorities and built to scale
• Driving system optimisation, identifying inefficiencies, reducing duplication and improving user experience
• Leading cross-functional delivery, working closely with Revenue Operations, IT, Sales, Marketing and Finance
• Improving data integrity and insight for accurate revenue data
• Supporting AI and automation adoption to improve productivity and forecasting accuracy
• Managing vendors and spend, contributing to procurement decisions
• Owning enterprise-scale implementation programmes for system rollouts
• Enabling M&A integration for acquired businesses into GTM systems
• Leading and developing a high-performing team, building capability across systems, data and analysis

Director, RevTech, GTM Systems

Customer Success Manager

• Act as the dedicated technical contact for assigned customers, building trusted, long-term relationships.
• Manage the post-implementation customer lifecycle, ensuring customers maximise the value of their Ideagen solutions.
• Own and resolve customer incidents, service requests and technical escalations.
• Coordinate and deliver product enhancements, feature releases and solution updates.
• Manage multiple customer initiatives simultaneously, keeping stakeholders informed and engaged.
• Facilitate testing, gather feedback and support successful deployments.
• Configure, maintain and enhance solutions within Ideagen's low-code/no-code platform, with the majority of your time spent on hands-on platform work.
• Translate customer requirements into effective, scalable solutions.
• Identify opportunities for process improvements and increased customer value.
• Create reports, dashboards and insights that support customer objectives.
• Collaborate with Product, Engineering, Support and Customer Success teams to deliver successful outcomes.
• Take ownership of deliverables, ensuring work is completed to a high standard and within agreed timelines.
• Support user adoption through training, guidance and knowledge sharing.
• Advocate for customer needs and feedback across the business.

Technical Success Manager

Executive

• Build, launch and optimise LinkedIn advertising campaigns using Sponsored Content, Lead Gen Forms and account-based targeting
• Manage campaign budgets, pacing and performance across multiple regions
• Write and brief engaging B2B ad copy tailored to professional audiences
• Develop and refine audience strategies using matched audiences, ABM lists and buyer-persona targeting
• Monitor performance daily, running A/B tests to improve CTR, CPL and lead quality
• Collaborate with regional marketing, sales and operations teams to align campaigns with pipeline goals
• Track and report on campaign performance, lead quality and contribution to pipeline

Business Development Representative

Sales Engineering Manager, EMEA

AI Adoption Manager

Revenue Operations Partner

AI Product Manager

BDR Manager

Account Director

Customer Success Engineer – Tier 1

Customer Success Engineer – Tier 2

PPC Manager

PPC Manager

Account Executive

Director, RevTech, GTM Systems

Technical Success Manager

Campaign Executive