Account Manager

Ideagen

Account Manager growing existing mid-market accounts for Ideagen’s regulated-industry SaaS platform. Driving renewals, retention, upsell, cross-sell, and contract expansion.

Posted 8/20/2026full-timeSydney • 🇦🇺 AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer accounts throughout the lifecycle, focusing on growth, retention, and customer success. Proficient in utilizing Salesforce and HubSpot for pipeline management and forecasting while applying consultative sales methodologies to drive revenue growth.

Highest-signal resume keywords

Account ManagementCustomer SuccessSalesforce ProficiencyHubSpot ProficiencyMEDDPIC Methodology

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementCustomer Lifecycle ManagementRevenue Growth StrategiesSales Process ManagementDeal Negotiation

Soft Skills

Consultative ApproachStakeholder EngagementCommunication Skills

Tools & Technologies

SalesforceHubSpot

Industry Keywords

SaaSComplianceGovernanceHealth and Safety Technology

About the role

Key responsibilities & impact

Manage and develop a portfolio of existing mid-market customer accounts
Own the full customer lifecycle, including onboarding, renewals, upselling, and contract expansion
Identify and execute opportunities for revenue growth through upsell and cross-sell initiatives
Maintain accurate and up-to-date pipeline data in Salesforce and HubSpot to support forecasting and reporting
Apply a consultative approach to understand customer needs and align solutions accordingly
Act as a trusted point of contact to support customer retention and long-term success
Collaborate with Pre-Sales, Solutions Consultants, and Customer Teams to maximise customer value
Manage deal negotiations and contract execution in line with commercial guidelines
Stay informed on product developments and relevant industry trends

Requirements

What you’ll need

Experience in an Account Manager or similar role, ideally within a SaaS environment
Experience managing existing accounts with a focus on growth, retention, and customer success
Strong working knowledge of Salesforce and HubSpot, including pipeline management and forecasting
Experience running structured sales processes and managing complex deal cycles
Familiarity with MEDDPIC or similar sales methodologies
Ability to engage and communicate with stakeholders at multiple levels
Experience within compliance, governance, or health and safety technology is beneficial but not essential

Benefits

Comp & perks

Benefits and Rewards
Hybrid working pattern, three days per week in the Sydney Office
Flexible and inclusive application process
Reasonable adjustments available during the recruitment process