Ideagen

Backend Engineer

• Implement new features across the Ideagen Products using PHP and open-source technologies.
• Collaborate with the Product Design Team to create an optimal user experience.
• Work across the Software Development Lifecycle ensuring that our products are delivered to a published roadmap within planned release cycles.
• Work within an Agile Development Team using e.g., Scrum framework.
• Contribute towards the defining and developing a Sprint backlog to achieve the goals set out by our Product team.
• Diagnose, troubleshoot, and fix software defects.
• Provide unit tests to support and validate for any development work undertaken.
• Contribute to the Development Team’s working practices and technology decisions.
• Create necessary documentation relating to work produced.

Senior Software Engineer, C# .Net – Backend

• Design, deliver, maintain, and enhance new and existing platform features.
• Partner with Engineering Managers, Team Leads, Software Engineers, and Test Engineers to build well‑architected, enterprise‑class solutions.
• Collaborate with Product Managers, Technical Product Owners, Infrastructure Engineers, and the UX & Design Team to ensure high‑quality, user‑centric feature delivery.
• Work across the full software development lifecycle to meet roadmap milestones and release schedules, using Agile frameworks such as Scrum.
• Contribute to backlog definition and refinement to support Product team objectives.
• Diagnose, troubleshoot, and resolve software defects, supported by robust unit testing and clear technical documentation.
• Influence engineering best practices, contribute to technology decisions, and support knowledge-sharing within the team.
• Mentor and coach fellow engineers to help develop their technical skills.

Senior Software Engineer, Python

• Help design, deliver, maintain, and enhance new and existing platform features.
• Collaborate closely with Development Managers, Team Leaders, and fellow Software Engineers to build well‑architected cloud‑hosted and on‑premises enterprise solutions.
• Work with Product Managers, Technical Product Owners, Front‑end Engineers, Test Engineers, and Infrastructure Engineers to ensure high‑quality feature delivery, while partnering with the Product Design Team to enable optimal user experiences.
• Contribute across the full Software Development Lifecycle to deliver products according to the published roadmap and planned release cycles, working within an Agile team using frameworks such as Scrum.
• Assist in defining and developing the Sprint backlog to achieve Product team goals.
• Diagnose, troubleshoot, and resolve software defects, supported by unit tests and clear technical documentation.
• Contribute to team working practices and technology decisions.
• Perform tasks with limited supervision, exercising substantial independent judgment within scope.

Software Engineer, Level 2 – Python

Full-stack Engineer

• Design and develop new features using .NET and/or Java, alongside open‑source technologies
• Work with Development Managers, Team Leaders, Software Engineers, and other Principal Engineers to deliver well‑architected cloud and on‑premises solutions
• Collaborate with Product Managers, Technical Product Owners, Test Engineers, Front-end Engineers, and Infrastructure Engineers to ensure high-quality feature delivery
• Partner with Product Design to create high‑quality user experiences
• Contribute across the full software development lifecycle and help deliver against the product roadmap
• Support sprint planning and backlog refinement
• Write and maintain unit tests to validate development work
• Contribute to team engineering practices and technology decisions
• Produce documentation related to solutions and features
• Coach and mentor team members to support their technical development

Principal Engineer

Engineering Manager

• Leading and mentoring your team through the full software development lifecycle
• Collaborating with Product, UX, Infrastructure, and Engineering leadership to deliver roadmap milestones
• Driving Agile practices and continuous improvement across ceremonies and workflows
• Overseeing defect resolution, automated testing, and CI/CD pipelines
• Reporting progress and proactively managing delivery risks
• Shaping technical decisions and contributing to engineering best practices.

Software Engineering Manager

Solutions Engineer

• Delivering successful customer outcomes across critical and strategic engagements.
• Supporting customers through transformational initiatives to maximise the value of their solution.
• Managing project consulting deliverables and ensuring alignment with agreed scope.
• Communicating effectively with senior customer stakeholders and internal colleagues.
• Researching industry trends and emerging ideas to help strengthen thought leadership.
• Creating and presenting proposals, demonstrating commercial awareness and financial understanding.
• Understanding evolving market trends and the broader competitive landscape.
• Developing and delivering world‑class onboarding and training materials to accelerate consultant readiness.

Principal Solutions Consultant

Project Manager

• Lead medium to complex software implementation projects from initiation to go-live.
• Develop clear project plans, schedules, and resource allocation strategies.
• Manage relationships with client stakeholders and provide regular status updates.
• Identify project risks, escalate issues appropriately, and implement mitigation plans.
• Collaborate with technical teams to configure products, workflows, and integrations aligned to client requirements.
• Coordinate User Acceptance Testing (UAT) activities and guide clients through the process.
• Deliver training sessions and prepare clients for transition to BAU/Support teams.
• Track billable hours, monitor revenue, and contribute to project profitability.

Content Marketing Manager

• Own assigned regulatory content segments, ensuring full coverage of environmental, health, and safety (EHS) legislation
• Monitor and research global legislative changes, maintain workflow trackers, and oversee the content pipeline
• Create and maintain accurate written content by summarizing EHS laws per internal standards for customer compliance
• Develop and update compliance checklists consolidating obligations for specific regulatory areas
• Translate complex legal and technical material into plain English, ensuring clarity, precision, and completeness
• Leverage advanced legal and analytical skills to interpret legislation, extract key obligations, and make strategic content decisions
• Lead AI integration in workflows, including prompt development, training associates, evaluating performance, and setting quality benchmarks
• Ensure quality and consistency through content reviews, mentoring junior team members

Senior Associate, Regulatory Content Engineer

Customer Support

• Acting as the primary customer contact and managing support requests through triage, prioritisation, and timely resolution.
• Providing technical guidance across Ideagen Reactec and third‑party monitoring solutions, including HAVwear, R-Link, and noise/dust monitoring equipment.
• Offering customer training and support through phone, email, and video channels.
• Diagnosing and repairing HAVwear and R-Link devices, and coordinating warranty or supplier returns for third‑party equipment.
• Escalating complex or high-impact technical issues and assisting with continuous improvement initiatives.
• Representing Ideagen Reactec with a professional and service‑driven approach at all times.
• Promoting customer self‑service options, including FAQs, user guides, and online resources within the Customer Zone.
• Maintaining accurate records within the support ticketing system (Salesforce/Service Cloud) and contributing to process development.
• Supporting internal knowledge sharing by contributing to documentation and team training.

Customer Support Advisor

Chief Marketing Officer

• Assist in the development and execution of multi-channel marketing campaigns, including digital content creation, promotional emails, and engaging social media activities to generate interest among prospects and customers.
• Craft compelling content such as white papers, videos, blogs, and case studies for effective lead generation and distribution across relevant channels.
• Liaise with the social media and web marketing teams to ensure timely content publishing. Coordinate with both internal and central marketing teams to align local efforts with global marketing campaigns.
• Plan and support marketing events, ensuring high-quality execution on schedule to enhance brand presence and drive customer engagement.
• Utilise web analytics tools to measure the performance of digital marketing efforts, track key metrics including engagement and click-through rates, and generate actionable insights for future campaigns.
• Collaborate with sales teams to support account-based marketing initiatives that align with pipeline goals.

Marketing Executive

Customer Success Manager

• You'll be the named partner for a portfolio of major enterprise accounts (typically $200k+ ARR), acting as their guide through everything from onboarding to renewal and long‑term value realisation.
• Building trusted relationships with executives and senior stakeholders.
• Leading multi‑product, multi‑region implementations without losing sight of commercial objectives.
• Running structured success plans and Executive Business Reviews that demonstrate clear ROI.
• Identifying risk early, managing escalations confidently and constructively.
• Driving growth opportunities where they genuinely support customer outcomes.
• Coordinating internal account teams to ensure the customer journey is joined‑up and proactive.
• Keeping meticulous documentation in Salesforce (we actually do look at it).

Senior Customer Success Manager

Business Development Rep

• Assisting with lead research, including gathering basic prospect information
• Supporting the team with simple outreach tasks across email and digital channels
• Updating CRM records and helping maintain accurate customer data
• Shadowing BDR team members during prospecting and qualification activities
• Helping compile summaries, reports, or insights for sales colleagues
• Participating in workshops, training sessions, and regular team meetings
• Learning how the sales team uses tools such as LinkedIn and CRM platforms
• Contributing to general administrative or project tasks as needed

Business Development Intern

Director

• Target mid-market and Enterprise prospects for our innovative product suite
• Own the full sales cycle – from first contact to signed contract
• Build and maintain a pipeline that gives you confidence in hitting quota
• Deliver compelling presentations and ROI-driven proposals
• Collaborate with pre-sales and marketing when needed, but keep control of the deal

Director, Strategic Accounts

Support Engineer

• Acting as the primary customer contact and managing support requests through triage, prioritisation, and timely resolution.
• Providing technical guidance across Ideagen Reactec and third‑party monitoring solutions.
• Offering customer training and support through phone, email, and video channels.
• Diagnosing and repairing HAVwear and R-Link devices.
• Escalating complex or high-impact technical issues and assisting with continuous improvement initiatives.
• Maintaining accurate records within the support ticketing system.

Technical Support Advisor

Recruitment

• Partnering with hiring managers to develop effective recruitment and sourcing strategies.
• Supporting the creation and maintenance of accurate and up‑to‑date job descriptions.
• Managing the end‑to‑end recruitment process using the ATS.
• Sourcing, screening, and interviewing candidates through channels such as LinkedIn, job boards, social platforms, and referrals.
• Writing job adverts that reflect the role requirements and align with brand guidelines.
• Ensuring a smooth and professional candidate experience from first contact to onboarding.
• Verifying candidates meet local asylum and immigration requirements and maintaining compliant documentation.
• Using recruitment data and insights to optimise processes and recommend improvements.