Ideagen

Data Engineer

• Design and build scalable data pipelines powering AI models, machine learning workflows, and intelligent product capabilities
• Own the reliability, performance, and operational excellence of production data platforms
• Develop ETL/ELT solutions using Python, SQL, AWS, and modern cloud-based data technologies
• Implement monitoring, alerting, testing, and data quality processes for trusted datasets
• Drive best practices in data governance, lineage, security, and dataset versioning
• Collaborate with cross-functional teams on AI and data solutions
• Mentor engineers and contribute to engineering standards, technical direction, and continuous improvement

Senior AI Data Engineer

Project Manager

• Own project planning, execution and delivery outcomes
• Manage project scope, schedules, budgets, risks and dependencies
• Act as the primary contact for customers and key stakeholders
• Manage change control in line with agreed governance frameworks
• Coordinate cross-functional teams to achieve successful project delivery
• Ensure clear, consistent and professional project communication
• Lead customer projects from initiation through completion
• Balance priorities, manage risks and ensure delivery expectations are met

Customer Success Manager

• Manage a portfolio of high-value enterprise customers on Premier Success Plans
• Build trusted relationships with senior stakeholders, including C-suite executives
• Develop and deliver long-term strategic account plans aligned to customer goals
• Act as the primary point of contact for escalations, renewals, and growth opportunities
• Lead complex, multi-product implementations and transformation initiatives
• Drive customer retention and expansion, achieving GRR and NRR targets
• Identify and generate new revenue opportunities within existing accounts
• Conduct executive business reviews, demonstrating ROI and value delivered
• Maintain accurate account activity and insights within Salesforce
• Partner with Sales, Marketing, and Product teams to align strategy and messaging
• Lead cross-functional collaboration to resolve challenges and support customer success
• Mentor Customer Success Managers and support team development
• Act as a trusted advisor to high-value enterprise customers and help maximise the value of Ideagen solutions

Customer Success Team Manager

Full-stack Engineer

• Collaborate with product owners and stakeholders to gather, analyse, and refine requirements
• Work with user experience designers and solution architects to plan and deliver development work through user stories
• Build and maintain data models, repositories, and reusable APIs using REST and/or GraphQL technologies
• Develop algorithms and software solutions supporting business requirements
• Integrate and process data from multiple sources, including IoT devices
• Write unit tests and participate in code reviews
• Partner with quality assurance colleagues to test new features and minimise regression issues
• Produce and maintain technical documentation, including solution designs, test specifications, and deployment procedures
• Support software releases and contribute to third-line support activities where required

Software Engineer – L1

Account Manager

• Manage and develop a portfolio of existing mid-market customer accounts
• Own the full customer lifecycle, including onboarding, renewals, upselling, and contract expansion
• Identify and execute opportunities for revenue growth through upsell and cross-sell initiatives
• Maintain accurate and up-to-date pipeline data in Salesforce and HubSpot to support forecasting and reporting
• Apply a consultative approach to understand customer needs and align solutions accordingly
• Act as a trusted point of contact to support customer retention and long-term success
• Collaborate with Pre-Sales, Solutions Consultants, and Customer Teams to maximise customer value
• Manage deal negotiations and contract execution in line with commercial guidelines
• Stay informed on product developments and relevant industry trends

Sales

• Drive new customer acquisition and revenue growth within the assigned market
• Identify and develop high-value opportunities through strategic prospecting and relationship building
• Manage the full sales journey from initial engagement through successful close
• Understand customer needs and align solutions to deliver measurable business value
• Build trusted relationships with decision-makers and senior stakeholders
• Deliver demonstrations, proposals, and commercial presentations
• Negotiate and close profitable new business opportunities
• Maintain an accurate sales pipeline to support forecasting and performance
• Collaborate with Marketing, Product, and Customer teams to maximise customer value
• Share market insights and feedback as the voice of the customer

New Business Sales Manager

Business Development Rep

• Lead, coach and develop a team of Business Development Representatives to achieve individual and team objectives
• Conduct regular 1:1s, performance reviews and ongoing coaching sessions
• Support onboarding and ramp-up of new starters
• Carry an individual pipeline target and lead by example through outbound activity
• Generate qualified opportunities through prospecting across multiple channels
• Monitor team performance, conversion rates and activity levels
• Identify opportunities for performance improvement
• Maintain high standards of Salesforce usage, data quality and reporting
• Collaborate with Sales and Marketing stakeholders to drive pipeline growth and revenue outcomes

BDR Team Leader

Security Engineer

• Lead day-to-day cyber security operations, including incident response, threat monitoring, vulnerability management, and security investigations
• Manage relationships with external security providers and support security monitoring and response processes
• Oversee vulnerability management and drive remediation across business systems and products
• Manage and optimise web application firewall capabilities and application security processes
• Support compliance with security frameworks, regulatory requirements, and industry standards
• Maintain security policies, controls, and risk management processes
• Lead security input for customer assurance activities, tenders, security questionnaires, and third-party assessments
• Partner with technical and business teams to embed security best practices across operations and product development
• Lead, coach, and develop a small cyber security team
• Report to the UK-based VP Global Cyber Security Officer

Cyber Security Manager

Consultant

• Own end‑to‑end configuration activities across modules in line with the approved Design Brief and SOW, acting as the single point of accountability for configuration quality and completeness.
• Translate solution designs into system configuration including hierarchies, roles, security, workflows, forms, taxonomies, and rules.
• Apply configuration standards consistently to reduce rework, support risk, and downstream support dependence.
• Identify configuration‑related risks early (e.g. overly complex rules, reporting limitations, permission conflicts) and escalate with recommended options.
• Validate configuration outcomes through structured testing and customer walkthroughs.
• Prepare the system for integrations by ensuring configuration supports APIs, data flows, and automation requirements.
• Understand integration dependencies, constraints, and handoff points to Technical Consultants.
• Perform initial configuration validation related to identity, roles, data mapping, and lifecycle rules.
• Work closely with Solution Consultants to clarify design intent and ensure no divergence during build.
• Partner with Technical Consultants to ensure configuration will not block or compromise integration outcomes.
• Support Project Managers with configuration status, risks, and change impacts.
• Contribute to handover artifacts to Support / Customer Success teams.

Associate Configuration Consultant

Manager

• Own and develop go-to-market strategies for the portfolio
• Support the launch of new products into the APAC market
• Create and maintain solution plays, ROI frameworks, discovery guides, and competitive positioning materials
• Coordinate cross-functional activities through the segment pod structure, ensuring alignment and accountability
• Deliver enablement sessions to help commercial teams articulate value and address customer needs
• Develop customer case studies, proof points, and success stories
• Support strategic sales opportunities and customer engagements as a domain specialist
• Contribute to pipeline growth, sales effectiveness, and revenue outcomes

Practice Manager

Product Manager

• Support the development and maintenance of product strategy and roadmaps
• Create and refine user stories, acceptance criteria, and product requirements.
• Collaborate with engineering teams on sprint planning, backlog management, and feature delivery
• Collect and analyse customer feedback to inform product decisions
• Help define product success metrics and evaluate new feature requests
• Contribute to release communications, documentation, and stakeholder updates
• Partner with UX teams on user flows, wireframes, and usability testing

• Identify and qualify new business opportunities through research, networking, and outreach.
• Develop and maintain a pipeline of potential clients.
• Conduct high-level conversations with senior executives to understand their business needs and present Ideagen’s solutions.
• Collaborate with the sales and marketing teams to develop and execute strategies for lead generation and sales.
• Achieve and exceed monthly and quarterly sales targets.
• Maintain accurate records of all sales activities and client interactions in the CRM system.

Business Development Representative

Sales Engineer

• Lead and develop a high performing team of 7 Sales Engineers across EMEA.
• Coach in real deals to raise the bar on discovery, demos, and execution.
• Act as a direct revenue partner to Sales leadership, influencing complex and strategic opportunities.
• Ensure Sales Engineering is engaged early and effectively in the sales cycle.
• Reinforce global standards while adapting execution to the EMEA market dynamics.
• Improve win rates, deal quality, and sales cycle efficiency using deal insight and data.
• Embed Ideagen’s AI capabilities into customer conversations and internal ways of working.
• Create strong feedback loops with Product, Engineering, Marketing, and Services.

Sales Engineering Manager, EMEA

Product Adoption Specialist

• Owning engagement for Mazlan free-trial customers within your assigned region.
• Managing a portfolio of trial accounts from activation through to conversion.
• Delivering structured onboarding sessions, demos, workflow walkthroughs, and regular check-ins.
• Understanding customer workflows and tailoring guidance to their specific needs.
• Proactively identifying and removing barriers to adoption, including confidence, time, or technical challenges.
• Translating Mazlan's capabilities into practical, industry-relevant use cases across EHS, Quality, Compliance, and other sectors.
• Sharing best practices and resources that help customers realise value quickly.
• Monitoring trial health and flagging at-risk accounts early.
• Working closely with Sales to support conversion conversations and customer handovers.
• Sharing customer feedback and insights with Product, Customer Success, and Commercial teams.

AI Adoption Manager

Revenue Operations

• Partner with Sales and Revenue leaders to provide operational support and strategic insights that drive business performance.
• Analyse pipeline health and sales performance to identify risks, opportunities, and areas for improvement.
• Support forecasting cycles, territory planning, target setting, and capacity planning activities.
• Maintain forecast accuracy and pipeline integrity through effective governance and reporting practices.
• Collaborate with commercial teams to improve processes, enhance efficiency, and support operational scalability.
• Assist with deal reviews and commercial processes, ensuring consistency, accuracy, and alignment with business objectives.
• Produce meaningful reports and dashboards that translate complex data into actionable recommendations.
• Drive continuous improvement initiatives across systems, tools, and revenue operations processes.