Ideagen

Data Analyst

• Help manage and improve Gainsight features like customer success plans, workflows, email programs, and health scores
• Keep data accurate by monitoring system integrations and resolving any issues
• Create and maintain dashboards and reports to track customer health, NPS, and renewals
• Support daily operations by handling tickets, troubleshooting issues, and testing updates
• Assist with customer communications and email campaigns
• Monitor integrations with Salesforce and Zendesk and help resolve any data issues
• Take ownership of the monthly reconciliation process to ensure all project and financial data is accurate
• Support day-to-day system administration, including user access, project setup, and resource planning
• Build reports and dashboards to track team performance, project health, and financials
• Maintain data quality through regular checks and updates
• Support and train users, and keep documentation up to date
• Work with the Business Analyst to turn business needs into clear tasks
• Collaborate with team members to share knowledge and improve processes
• Help maintain documentation and standard ways of working
• Proactively highlight risks or issues to keep everything running smoothly

Operations and Analytics Specialist

Marketing

• Own pipeline generation and revenue delivery across multiple products
• Build and run integrated, multi-touch campaigns (digital, email, social, events, ABM)
• Partner closely with Sales on pipeline reviews, deal strategy, and conversion
• Create campaigns and content that move buyers through the funnel
• Develop sales enablement assets to speed up deals
• Track performance and continuously optimise for ROI and pipeline quality

Marketing Manager

Financial Planning and Analysis

• Month end accounting and processing (accruals, software capitalization, month end reports, provisions, balance sheet reconciliations)
• Maintaining and updating fixed asset register, computing depreciation and processing journals
• Treasury management
• Monthly BAS
• Debtor Management, consolidation
• Year-end accounting management
• Support for annual audits
• Customer invoicing
• Accounts Payable and Accounts Receivable functions as required.
• Ad-hoc finance queries and analysis.

Finance Associate

Affiliate Manager

• Leading Salesforce implementation and optimization initiatives
• Defining detailed system requirements for integrations and automation projects
• Managing cross-functional projects from scoping through delivery
• Creating comprehensive technical documentation and process flows
• Participating in steering groups and providing strategic insights
• Supporting acquisitions through system integration planning

IT Business Partner

Security Engineer

• Define and deliver the EMEA cyber security strategy in alignment with global objectives.
• Lead and develop a regional security team, setting priorities and supporting capability growth.
• Oversee security operations, including threat detection and response, vulnerability management, identity and access, and cloud security across AWS, Azure and GCP.
• Lead incident response within the region, managing coordination, communication and post-incident review.
• Support the integration of acquired businesses, assessing risk and standardising controls across diverse environments.
• Ensure compliance with relevant frameworks including GDPR, NIS2 and ISO 27001, maintaining audit readiness.
• Partner with business units and product teams to embed security into development and operational practices.
• Manage relationships with security vendors and service providers, including budget oversight.
• Report on risk posture and programme performance to regional and global leadership.
• Contribute to global security initiatives and collaborate across regions.

Cyber Security Manager

Account Executive

• Own a defined market or territory with full responsibility for new customer acquisition
• Build and maintain a strong pipeline through proactive outreach, inbound lead follow-up, referrals, and targeted account engagement
• Manage the full sales cycle from initial contact to contract close
• Conduct discovery to understand customer needs, challenges, and strategic goals
• Deliver tailored product demonstrations that clearly articulate value and ROI
• Create commercial proposals, manage negotiations, and close high-quality deals
• Maintain accurate pipeline data, forecasting, and opportunity management in the CRM
• Achieve and exceed monthly and quarterly new-business targets
• Build strong relationships with stakeholders and decision-makers within target accounts
• Stay informed about market trends, customer challenges, and competitor offerings
• Share customer and market insights with sales, product, and marketing teams to support continuous improvement

Content Writer

• Own and maintain content within a defined product or subject area
• Apply subject matter knowledge to review, update, and develop high‑quality content
• Maintain and improve existing content while supporting new content creation
• Research and monitor relevant laws, regulations, and industry developments
• Help manage content workflows and support team delivery timelines
• Contribute to and uphold content standards and best practices
• Draft client‑facing communications and supporting content resources
• Respond to client queries and incorporate feedback where appropriate
• Identify opportunities to enhance content quality, relevance, and usability
• Contribute to thought leadership content such as blogs, articles, or white papers
• Use AI tools to support efficient, consistent, and high‑quality content creation

Senior Regulatory Content Writer

Data Engineer

• Migrating data from acquisitions into core systems within Ideagen
• Managing relationships with acquisition stakeholders and work together on data extraction
• Analysing data across acquisitions billing and subscription platforms and mapping to Ideagen
• Validating the data before making it's way to Ideagen core systems
• Specking out development needs for the Ideagen systems team

Data Migrations Manager

• Creating compelling marketing materials to drive lead generation activities
• Taking ownership of campaign activity and reporting on success against KPIs
• Supporting demand generation strategy and contributing ideas for new activity
• Creating supporting go-to-market messaging and assets for sales enablement
• Using digital channels to amplify content, including social (organic and paid), PPC, email, and other digital channels
• Supporting pipeline growth by working closely with BDR and Sales across webinars, content marketing, website, paid ads, and email
• Managing website content, landing pages, and forms to support campaigns
• Understanding the competitive landscape, target audiences, personas, brand proposition, and key messages to develop materials that drive engagement and response

Payroll

• Lead the monthly input and processing of Ideagen payrolls across India and Malaysia using Workday, our people management system.
• Manage payroll operational calendars to ensure all processing deadlines are met consistently across both countries.
• Act as the primary point of contact for all India and Malaysia payroll queries from employees, managers and the People team.
• Manage relationships with outsourced payroll service providers, ensuring accuracy, timeliness and contractual compliance.
• Oversee data entry and administration of all payroll-related activities, maintaining confidentiality and accuracy throughout.
• Provide guidance to managers and the People team on the processing of payments, allowances and benefits in line with local legislation.
• Ensure all third-party payments and regulatory reporting are completed accurately and on time.
• Review and approve bank files for employee payments in line with authorization protocols.
• Process monthly payroll changes including starters, leavers, salary adjustments and statutory changes.
• Participate in cross-training with the wider India-based Finance team to ensure knowledge sharing, process documentation and payroll cover capability across the regional function.
• Maintain up-to-date process documentation to support audit readiness and operational resilience.
• Proactively identify opportunities to improve, streamline or automate payroll processes in line with Ideagen's transformation agenda.
• Ensure accurate and timely payroll accounting during month-end close activities, including booking payroll journals, accruals, provisions, and related reconciliations in compliance with accounting standards and company policies.
• Support the global finance team by providing detailed headcount cost analysis, employee cost reporting, trend analysis, and variance explanations to aid budgeting, forecasting, and management decision-making.
• Perform monthly balance sheet reconciliations for payroll and employee-related accounts, identify and investigate open or unreconciled items, and proactively follow up with relevant stakeholders to ensure books are accurate and up to date.
• Prepare detailed monthly P&L variance analysis, highlighting key movements, cost fluctuations, and business drivers, and present findings to management with clear explanations and actionable insights.
• Collaborate closely with the India Finance team to support month-end close activities, statutory compliance requirements, accounting operations, audits, reporting deliverables, and other ad-hoc finance-related activities as required.
• Support internal and external audit requirements by preparing schedules, reconciliations, supporting documentation, and responding to audit queries related to payroll and finance operations.

Payroll Specialist

Sales Engineer

• Lead and develop a high performing team of Sales Engineers across the Americas.
• Coach in real deals to raise the bar on discovery, demos, and execution.
• Act as a direct revenue partner to Sales leadership, influencing complex and strategic opportunities.
• Ensure Sales Engineering is engaged early and effectively in the sales cycle.
• Reinforce global standards while adapting execution to Americas market dynamics.
• Improve win rates, deal quality, and sales cycle efficiency using deal insight and data.
• Embed Ideagen’s AI capabilities into customer conversations and internal ways of working.
• Create strong feedback loops with Product, Engineering, Marketing, and Services.

Head of Sales Engineering

Events

• Supporting the planning, organisation and delivery of a range of marketing events, both virtual and in-person
• Assisting with event logistics, including venues, suppliers, materials, registrations and attendee communications
• Coordinating event-related administration, ensuring accurate records, schedules and documentation are maintained
• Helping with the creation and distribution of marketing materials such as presentations, invitations and follow-up content
• Liaising with internal teams and external suppliers to keep events running smoothly and on schedule
• Supporting on-the-day event delivery, including set-up, attendee support and post-event activities
• Gathering feedback and helping to evaluate event success to support continuous improvement

Marketing Events Apprentice

• Leading the finance systems workstream for acquired businesses
• Chart of accounts mapping
• Data migration
• Entity and ledger setup
• Go-live support
• Owning and supporting NetSuite and its integrations with tools such as Salesforce, Zuora, Tipalti, FloQast, Solution 7 and Workday
• Acting as the bridge between technical accounting requirements and NetSuite configuration
• Partnering with Technical Accounting, Financial Reporting and Operational Finance teams to support month-end, troubleshooting and continuous improvement
• Working with IT, Data teams and external vendors on systems changes and enhancements
• Supporting testing, documentation, process improvement and user guidance
• Helping standardise processes across an increasingly complex global finance environment.

Finance Systems Lead

Manager

• Lead a telemetry‑driven compliance process, working with data and technical teams to identify usage overages accurately.
• Manage a pipeline of live compliance opportunities from detection through to signed commercial resolution.
• Engage customers confidently and professionally where usage exceeds contract, setting clear expectations while preserving trust.
• Draft precise, client‑ready correspondence that balances contractual clarity with the right commercial tone.
• Negotiate outcomes including licence uplifts, backdated fees and goodwill resolutions within agreed authority.
• Partner with Account Management, Customer Success, Legal and Finance to ensure aligned messaging and clean revenue conversion.
• Handle escalations with credibility, including engagement with customer procurement, legal teams and senior stakeholders.

Commercial Integrity Manager

AI Engineer

• Owning the end‑to‑end strategy, roadmap, and delivery for Ideagen’s AI engineering function across models, data, MLOps, agentic experiences, and domain expertise
• Building and leading specialist teams across five AI practice areas and growing the organisation toward 30 to 40 engineers at scale
• Setting the technical and architectural direction for the AI platform, including inference systems, orchestration, model adapters, and serving infrastructure
• Establishing engineering standards and responsible AI practices that meet ISO 42001 and the expectations of regulated customers
• Embedding AI‑native ways of working by setting the standard for modern, agent‑assisted engineering productivity across all teams
• Owning senior vendor and cloud relationships and making strategic decisions on model and infrastructure partnerships
• Representing Ideagen’s AI capabilities internally and externally, translating technical outcomes into clear business value
• Taking accountability for programme budgets, investment decisions, and measurable return on AI engineering spend

Operations and Analytics Specialist

Marketing Manager

Finance Associate

IT Business Partner

Cyber Security Manager

Account Executive

Senior Regulatory Content Writer

Data Migrations Manager

Marketing Manager

Payroll Specialist

Head of Sales Engineering

Marketing Events Apprentice

Finance Systems Lead

Commercial Integrity Manager

Head of AI Engineering