Ideagen

Account Executive

• Owning the full enterprise sales cycle — prospecting to contract
• Building account plans and leading strategic conversations
• Closing significant deals with enterprise clients
• Navigating complex negotiations with senior decision-makers
• Collaborating with SMEs and CSMs to tailor solutions
• Feeding market insights back into product and GTM strategy
• Representing the business at industry events and conferences
• Keeping your pipeline clean and forecasts sharp in CRM

Senior Account Executive

Customer Success Manager

• Manage a small portfolio of key enterprise clients and act as their go‑to strategic advisor.
• Build strong relationships with senior leaders and guide them through quarterly and annual business reviews.
• Create success plans that align with each client’s goals while staying on top of their industry, priorities, and regulatory needs.
• Spot opportunities for growth early and address risks before they escalate.
• Lead renewal discussions with a proactive, value‑focused approach.
• Highlight ROI and outcomes, while identifying new ways clients can expand or deepen their use of our platform.
• Help clients get the most from our platform by driving adoption of key features and capabilities.
• Provide best practices, insights, and tailored guidance based on their maturity and use cases.
• Monitor usage trends to identify opportunities for optimization and additional support.
• Build strong executive champions who are excited to share their success stories.

Customer Success Director

Account Manager

• Win new business and boost SaaS revenue through upselling and cross-selling.
• Build strong relationships, create account plans, and become a trusted partner to your clients.
• Spot opportunities, develop them, and show how we solve real business challenges.
• Keep partnerships strong by handling renewals and negotiating terms that work for everyone.
• Share accurate updates and insights so the team knows where we’re headed.
• Work closely with clients and internal teams to make sure everything runs smoothly.

Backend Engineer

• Implement new features across Ideagen Products using .NET Core, C#.NET, Java, PHP, Python, and open-source technologies.
• Collaborate with Development Managers, Team Leaders, and Engineers to build well-architected cloud-hosted and on-premises solutions.
• Partner with Product Managers, Technical Product Owners, Front-end Engineers, Test Engineers, and Infrastructure Engineers to deliver high-quality features.
• Work with Product Design teams to ensure optimal user experiences.
• Contribute across the full Software Development Lifecycle, aligned with roadmaps and release cycles.
• Participate in Agile teams using frameworks such as Scrum.

Senior Software Engineer, .Net, C#, PHP

Performance Marketing

• Develop and execute multi-channel marketing campaigns to boost pipeline growth.
• Turn business goals into impactful campaign strategies.
• Partner with Sales for seamless lead handoff and follow-up.
• Optimize campaigns through A/B testing and performance insights.
• Manage marketing data and ensure accurate segmentation.
• Collaborate on content, paid ads, landing pages, and conversion paths.
• Localize global campaigns and manage events to enhance brand presence.

Demand Generation Manager

People Operations

• Deliver excellent customer service with accuracy and efficiency, meeting agreed SLAs across multiple countries.
• Manage the full employee lifecycle: offers, onboarding, HRIS setup, document management, right-to-work checks, payroll inputs, probation tracking, and exit processes.
• Provide first-line support for employee and manager queries, escalating complex or country-specific matters as needed.
• Ensure compliance with local data protection requirements (GDPR, PDPA) when handling employee information across borders.
• Utilize and maintain AI-powered chatbots, knowledge bases, and self-service portals for routine queries.
• Build strong relationships with stakeholders across different countries and time zones.
• Participate in knowledge-sharing sessions and support training of new team members.
• Contribute to process documentation and flag potential compliance issues or system improvements.

People Assistant

Full-stack Engineer

• Design, deliver, and maintain new and existing features across the platform
• Collaborate with Engineering Managers, Team Leaders, and fellow engineers to build well‑architected enterprise‑class solutions
• Work closely with Product Managers, Product Owners, and Infrastructure Engineers to ensure features meet high standards
• Partner with the UX & Design Team to create optimal user experiences
• Contribute to sprint backlogs and Agile ceremonies (planning, stand‑ups, retrospectives)
• Diagnose, troubleshoot, and resolve software defects
• Provide unit tests to validate development work
• Create documentation for work produced and contribute to technology decisions
• Mentor and coach other engineers to grow their technical skillsets

Senior Software Engineer

• Implement new features for Ideagen products using appropriate technologies.
• Collaborate with Software Engineering Managers, Team Leaders, and Engineers to build well-architected enterprise-class solutions.
• Work closely with Product Managers, Technical Product Owners, and Infrastructure Engineers to deliver high-quality features.
• Partner with the UX & Design Team to ensure an optimal user experience.
• Contribute across the software development lifecycle, ensuring timely delivery aligned with the roadmap and release cycles.
• Participate in Agile development (e.g., Scrum), helping define and develop the work backlog to meet product objectives.
• Diagnose, troubleshoot, and fix software defects, provide unit tests, and create necessary documentation.
• Support team practices, contribute to technology decisions, and mentor other engineers to grow their technical skills.

• Implement new features across the Ideagen Products using Xamarin Forms,MAUI, .NET 8 and React Native technologies.
• Work closely with Development Manager and Team Leaders, and other Software Engineers to build well architected cloud hosted and on-premises enterprise solutions.
• Collaborate with the Product Design Team to create an optimal user experience.
• Work across the Software Development Lifecycle ensuring that our products are delivered to a published roadmap within planned release cycles.
• Work within an Agile Development Team using e.g., Scrum framework.
• Contribute towards the defining and developing a Sprint backlog to achieve the goals set out by our Product team.
• Provide unit tests to support and validate for any development work undertaken.
• Contribute to the Development Team’s working practices and technology decisions.
• Create necessary documentation relating to work produced.

Software Engineer Level 1 – Mobile, Xamarin, .Net, React Native

• Implement new features for designated Ideagen products using appropriate technologies.
• Collaborate with Software Engineering Managers, Team Leaders, and Engineers to build well-architected enterprise-class solutions.
• Work closely with Product Managers, Technical Product Owners, and Infrastructure Engineers to ensure high-quality feature delivery.
• Partner with the UX & Design Team to create an optimal user experience.
• Contribute across the software development lifecycle, ensuring timely delivery aligned with roadmap and release cycles.
• Participate in Agile development (e.g., Scrum), helping define and develop the work backlog to meet product objectives.
• Diagnose, troubleshoot, and fix software defects, provide unit tests, and create necessary documentation.
• Support team practices and contribute to technology decisions to maintain high engineering standards.

Software Engineer – L1

• Owning a defined healthcare territory with full responsibility for net-new business acquisition
• Proactively building a self-sourced pipeline through outbound prospecting, referrals, and targeted account engagement
• Identifying and progressing greenfield and competitive new-logo opportunities
• Leading the full sales cycle from first conversation through to signed contract
• Running high-quality discovery to understand prospect challenges, regulatory drivers, and commercial priorities
• Positioning Ideagen’s Healthcare Guardian solutions as critical GRC platforms
• Building credible business cases that clearly articulate value, risk reduction, and ROI
• Managing forecasts and opportunities accurately in CRM

Marketing

• Owning end‑to‑end demand generation activity, with clear accountability for sales‑ready opportunities
• Creating and executing campaigns that drive lead generation across multiple channels, including: Content and messaging, Website, Paid media (PPC, paid social), Email marketing and webinars
• Producing compelling marketing assets that support pipeline creation and sales engagement
• Defining go‑to‑market messaging and supporting sales enablement through targeted collateral
• Working closely with BDR and Sales teams to identify target audiences, fuel pipeline, and open new revenue streams
• Understanding customer personas, buyer challenges, and the competitive landscape to shape campaigns that convert
• Tracking, analysing, and reporting on campaign performance, feeding back clear KPIs and insights
• Continuously testing, optimising, and refining campaigns based on performance data

Marketing Manager

Attorney

• Own assigned regulatory content segments, ensuring full coverage of environmental, health, and safety (EHS) legislation.
• Monitor and research global legislative changes, maintain workflow trackers, and oversee the content pipeline.
• Create and maintain accurate written content by summarizing EHS laws per internal standards for customer compliance.
• Develop and update compliance checklists consolidating obligations for specific regulatory areas (e.g., accident reporting, emissions, waste).
• Translate complex legal and technical material into plain English, ensuring clarity, precision, and completeness.
• Leverage advanced legal and analytical skills to interpret legislation, extract key obligations, and make strategic content decisions.
• Lead AI integration in workflows, including prompt development, training associates, evaluating performance, and setting quality benchmarks.
• Ensure quality and consistency through content reviews, mentoring junior team members, managing queries, and supporting team operations.

Senior Legal Content Developer – EHS, GRC

• Research and track global legislative changes in EHS, maintaining workflow trackers and ensuring timely updates.
• Create accurate written content by summarizing EHS legislation according to internal standards for compliance needs.
• Develop and maintain compliance checklists that consolidate obligations for specific regulatory areas (e.g., accident reporting, emissions, waste).
• Translate complex legal and technical content into plain English, making it practical for compliance professionals.
• Apply legal expertise and analytical skills to extract key obligations and compliance implications from legislation.
• Integrate AI tools into daily workflows, including drafting assistance, validating AI outputs, identifying gaps, and providing feedback for improvement.
• Ensure timely and high-quality content delivery, while managing customer queries and incorporating feedback into content enhancements.
• Collaborate with SMEs and maintain accurate records of legislative changes, content updates, and workflows using project management tools.

Legal Content Developer – EHS, GRC

Solutions Engineer

• Understand customer needs and business goals through consultations and discovery sessions
• Present tailored product demos that address customer pain points
• Work with the sales team to create customized proposals and solutions
• Build strong relationships with key decision-makers and stakeholders
• Offer expert advice on industry best practices and standards
• Support marketing through webinars and promoting core messages
• Stay updated on industry trends, technologies, and competitors
• Design and maintain demo environments for different markets
• Create demo scripts based on customer use cases
• Respond to technical and functional RFP requirements
• Assist the implementation team during customer handover