AI Adoption Manager

Ideagen

AI Adoption Manager supporting trial customers integrating Mazlan at Ideagen. Building customer relationships and AI adoption strategies for value realization.

Posted 7/16/2026full-timeRemote • Florida • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer engagement and onboarding capabilities, effectively translating technology into practical use cases while fostering relationships to drive customer success and adoption. Proficient in managing trial accounts and proactively addressing barriers to ensure customer satisfaction and value realization.

Highest-signal resume keywords

Customer Success ManagementOnboarding and TrainingEHS KnowledgeStrong Communication SkillsRelationship Building

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

CuriosityProactive OrganizationCustomer-FocusedClear CommunicationIndependent Work

Tools & Technologies

AI-Powered Tools

Industry Keywords

EHSQualityComplianceRiskCustomer Enablement

About the role

Key responsibilities & impact

Owning engagement for Mazlan free-trial customers within your assigned region.
Managing a portfolio of trial accounts from activation through to conversion.
Delivering structured onboarding sessions, demos, workflow walkthroughs, and regular check-ins.
Understanding customer workflows and tailoring guidance to their specific needs.
Proactively identifying and removing barriers to adoption, including confidence, time, or technical challenges.
Translating Mazlan's capabilities into practical, industry-relevant use cases across EHS, Quality, Compliance, and other sectors.
Sharing best practices and resources that help customers realise value quickly.
Monitoring trial health and flagging at-risk accounts early.
Working closely with Sales to support conversion conversations and customer handovers.
Sharing customer feedback and insights with Product, Customer Success, and Commercial teams.

Requirements

What you’ll need

You don’t need to be an AI expert to succeed in this role.
Curiosity, strong communication skills, and a genuine passion for helping customers get value from technology are far more important.
You’re comfortable working independently, enjoy building relationships, and understand the connection between customer success, adoption, and business growth.
You are highly customer-focused and enjoy enabling others to succeed with software.
You communicate clearly and confidently with both end users and senior stakeholders.
You learn new tools quickly and can explain them in a simple, accessible way.
You are organised, proactive, and capable of managing your own priorities.
You understand the link between customer success, adoption, and commercial outcomes.
You are comfortable working in a regional role and building long-term relationships.
Experience in customer success, onboarding, training, implementation, or enablement would be an advantage.
Desirable: Experience in a Customer Success, onboarding, implementation, or training role.
Knowledge of EHS, Quality, Compliance, Risk, or related industries.
Experience with AI-powered tools or a strong interest in AI and emerging technologies.

Benefits

Comp & perks

Benefits at Ideagen