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Customer Success Team Manager
IdeagenSenior Customer Success Manager guiding enterprise customers using Ideagen safety and compliance software. Managing strategic accounts, retention, expansion, implementations, and executive relationships.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing high-value enterprise customer portfolios, driving retention and growth through strategic account planning and cross-functional collaboration. Proficient in leveraging CRM platforms to enhance customer success and deliver measurable ROI.
Highest-signal resume keywords
Customer Success ManagementEnterprise Account ManagementStrategic Account PlanningStakeholder EngagementData Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SaaSAccount ManagementProject ManagementData InterpretationRevenue Growth Strategies
Soft Skills
CommunicationPresentationInfluencingMentoringProactivity
Tools & Technologies
SalesforceCRM PlatformsCustomer Success Platforms
Industry Keywords
Enterprise CustomersC-Suite EngagementCustomer RetentionGrowth OpportunitiesBusiness Reviews
About the role
Key responsibilities & impact- Manage a portfolio of high-value enterprise customers on Premier Success Plans
- Build trusted relationships with senior stakeholders, including C-suite executives
- Develop and deliver long-term strategic account plans aligned to customer goals
- Act as the primary point of contact for escalations, renewals, and growth opportunities
- Lead complex, multi-product implementations and transformation initiatives
- Drive customer retention and expansion, achieving GRR and NRR targets
- Identify and generate new revenue opportunities within existing accounts
- Conduct executive business reviews, demonstrating ROI and value delivered
- Maintain accurate account activity and insights within Salesforce
- Partner with Sales, Marketing, and Product teams to align strategy and messaging
- Lead cross-functional collaboration to resolve challenges and support customer success
- Mentor Customer Success Managers and support team development
- Act as a trusted advisor to high-value enterprise customers and help maximise the value of Ideagen solutions
Requirements
What you’ll need- Proven experience in Customer Success, enterprise account management, SaaS, or consulting roles
- Strong track record managing large, complex customer portfolios with multi-million value
- Confidence engaging and influencing senior stakeholders and executive audiences
- Experience delivering strategic account plans and driving long-term customer value
- Commercial mindset focused on retention, growth, and ROI
- Strong analytical ability to interpret data and inform decision-making
- Excellent communication, presentation, and stakeholder management skills
- Ability to lead complex projects, transformations, and cross-functional initiatives
- Proficiency with CRM and customer success platforms
- Strong data discipline
- Ambitious, proactive, and driven to deliver exceptional customer outcomes
- Openness to using AI to improve how you work
Benefits
Comp & perks- Benefits at Ideagen
- Hybrid/flexible working pattern
- Flexible arrangements supporting work-life balance
- Reasonable adjustments available during the hiring process
- AI-enabled ways of working
- Career development opportunity
- Permanent employment