Hyundai Motor America

Support Engineer

• Respond to dealership requests for technical assistance via phone or electronically
• Advise dealership technicians on appropriate repair actions
• Diagnose and resolve technical hardware and software issues
• Research questions using available information resources
• Follow standard help desk procedures
• Log all help desk interactions
• Identify and escalate situations requiring urgent attention
• Track and route problems and requests and document resolutions
• Stay current with vehicle systems information, changes and updates
• Document and escalate emerging quality issues from the field

Technical Support Specialist

Bilingual

• Fournir un soutien technique pour les véhicules Hyundai du réseau de concessionnaires
• Répondre aux demandes d'assistance technique des concessionnaires, par téléphone ou par voie électronique.
• Conseiller les techniciens des concessionnaires sur les mesures de réparation appropriées.
• Diagnostiquer et résoudre les problèmes techniques, matériels et logiciels.
• Investiguer les questions à l'aide des ressources d'information disponibles.
• Suivre les procédures standard du service d'assistance.
• Enregistrer toutes les interactions du service d'assistance.
• Identifier et communiquer au niveau approprié les situations nécessitant une attention urgente.
• Suivre et acheminer les problèmes, les demandes et les résolutions documentées.
• Rester à jour concernant les informations, les modifications et les mises à jour des systèmes des véhicules.
• Documenter et communiquer les problèmes de qualité survenant sur le terrain.

Spécialiste du soutien technique, bilingue

Sales

• Provide business-planning support to the Company’s dealer network new and used vehicle business to deliver upon the corporate objectives.
• Administer within an assigned area the distribution planning, allocation and forecasting activities, to ensure wholesale and market share objectives are achieved.
• Achievement of Sales Satisfaction Index (SSI) metrics within the assigned area.
• Administer all customer satisfaction and loyalty processes and variance monitoring.
• Monitor Dealer operations, in accordance with Dealer Agreements.
• Support Assistant Zone Manager, Sales with dealership succession planning Delivery of qualified candidates to close open points within the assigned Zone.
• Coordinate training and certification activities within the dealership as it relates to the sales, leasing and financing of new and used vehicles.
• Coordinate corporate Marketing association activities.
• Back up the Assistant Zone Manager, Sales during absences from the office.

District Sales Manager – Eastern

Marketing

• Create unforgettable brand experiences.
• Lead national events.
• Elevate Hyundai.
• Support the Sr. Group Manager, Experiential Marketing.
• Design, develop, and execute immersive consumer experiences that bring Hyundai’s brand to life across the country.
• Develop and implement experiential marketing strategies aligned with Hyundai’s marketing objectives and goals.
• Oversee planning and execution of experiential programs, sponsorships, and hospitality initiatives to maximize consumer engagement.
• Create immersive brand experiences that increase awareness, consideration, and positive perception of Hyundai.
• Manage end-to-end execution of auto shows, events, sponsorship activations, and hospitality programs, including budgeting, timelines, and vendor coordination.
• Partner with internal teams and external agencies to ensure seamless integration of experiential initiatives.
• Supervise development and implementation of Hyundai alliances including sponsorships, entertainment marketing, sports marketing, and integrated media partner programs.
• Effectively communicate and interact with executive team, fellow employees, regional management, national dealer body, and occasionally, the media.

Manager, Experiential Marketing

QA Engineer

• Review and analyze warranty, IQS, and other customer feedback to determine priorities for improvement.
• Update customer feedback database with improvement activities and status.
• Communicate with cross-functional departments to ensure understanding of customer issues & improvements.
• Visit suppliers and/or dealers, when required, to investigate and determine countermeasure effectiveness.
• Coordinate and conduct internal campaign for quality flow-outs to customers and issue report.
• Investigate and inform responsible departments of external quality concerns.
• Work with departments to identify root cause, implement containment and develop countermeasures in a timely manner.
• Checks the field’s TSB and creates its own TSB once the field campaign is determined.
• Issue reports and presentations regularly to inform customers on progress and results.
• Support and coordinate plant-wide and department-wide quality planning, conferences, and events for external customers.
• Administer, coordinate, and comply with all Business Management System (BMS), Environmental Management System (EMS), and Safety Management System (SMS) requirements.
• Meet all other requirements as assigned.

Quality Assurance Engineering Specialist – Interior

• Review and analyze warranty, IQS, and other customer feedback to determine priorities for improvement
• Update customer feedback database with improvement activities and status
• Communicate with cross-functional departments to ensure understanding of customer issues & improvements
• Visit suppliers and/or dealers, when required, to investigate and determine countermeasure effectiveness
• Coordinate and conduct internal campaign for quality flow-outs to customers and issue report
• Investigate and inform responsible departments of external quality concerns
• Work with departments to identify root cause, implement containment and develop countermeasures in a timely manner
• Checks the field’s TSB and creates its own TSB once the field campaign is determined
• Issue reports and presentations regularly to inform customers on progress and results
• Support and coordinate plant-wide and department-wide quality planning, conferences, and events for external customers
• Administer, coordinate, and comply with all Business Management System (BMS), Environmental Management System (EMS), and Safety Management System (SMS) requirements
• Meet all other requirements as assigned

Quality Assurance Engineering Specialist – Electric, Powertrain

Engineer

• Test and evaluate Chassis/PT/EL concerns for new vehicle models and provide recommendations for improvement.
• Investigate/support testing and evaluation of Chassis/PT/EL quality issues on Hyundai, Genesis or Kia vehicles responding to requests from Hyundai Motor Group, sales affiliates, vehicle assembly plants, and sudden increases in warranty claims.
• Conduct field or on-site investigations to collect subjective and objective data during driving to identify concern to perform root cause analysis.
• Knowledge of Chassis/PT/EL Fundamentals including NVH, Steering, Ride & Handling, Brakes, EV System, ADAS, Infotainment, etc.
• Experience with vehicle sensors (LiDAR, radar, etc.), motor driven steering systems, collision avoidance system, adaptive control, lane departure, tire monitor system, etc.
• Experience with shop equipment (tire balancer/charger, lift, etc.) & knowledge of other Chassis/PT/EL engineering test equipment.
• Ability to plan, lead, and provide support in collaboration with other groups/affiliates of test plans for the various quality tests done for new models including Ride & Handling, NVH, Flat Spot Testing, Hot and Cold weather tests.
• Manage schedules and advise outsourced companies to ensure all deliverables are met as per contract.
• Engineering analysis and research results for 'lessons learned' on current and future models.
• Benchmark competitive vehicles to research differences and improve HMG vehicle systems.
• Research, procure and maintain new technology, tools, and methods for data acquisition or analysis.
• Conduct vehicle audits for Hyundai & Kia models during developmental stages and after vehicle launch.
• Create and present technical and weekly reports as assigned.
• Perform additional projects as assigned.
• Travel up to 40% of the time domestically and internationally

Model Evaluation Engineer, North American Quality Center

Software Engineer

• Coordinates, monitors, and performs specialized technical processes related to stamping activities
• Develop, coordinate, and lead maintenance activities of mechanical equipment
• Generate, analyze, and develop countermeasures for downtime incidents
• Provide technical direction and support to identify and troubleshoot problems
• Develop preventative maintenance plan in the SAP system
• Maintain spare parts for mechanical equipment within the SAP system
• Monitor contractor work for quality assurance
• Provide technical training and advice to Team Members
• Support and/or lead continuous improvement activities
• Develop, document, and provide technical presentations
• Administer and comply with all Business Management System (BMS), Environmental Management System (EMS), and Safety Management System (SMS) requirements

Specialist – Plant Engineering, Stamping Maintenance

Manager

• Assist with planning and execution of financial, operational, compliance, suppliers, and dealer audits.
• Exercise independent judgement in preparing high-quality audit work papers supported by reliable and relevant information.
• Assist in planning and coordination of audit fieldwork with third-party co-source partners.
• Use discretion to draft audit reports to accurately summarize results.
• Analyze issues identified during audits and assist in developing corrective action plans.
• Analyze data extracts from various sources to identify trends and derive meaningful insights.
• Perform various special projects and investigations, as deemed necessary by management.
• Plan and execute projects that involve interacting with dealers, suppliers, and employees.
• Collaborate with North America Internal Audit Management to respond to situations requiring decisions that are made for the benefit of the company.

Assistant Manager, Internal Audit

Director

• Responsible for leading the performance optimization for all Hyundai Cars/Entry CUVs and SUVs.
• Ensure achievement of Business Plan sales, share, and profit objectives.
• Build and lead teams maintaining comprehensive, real-time knowledge of sales performance, inventory levels, product competitiveness, and marketing effectiveness.
• Lead monthly Performance Review governance meetings analyzing model performance.
• Lead all Launch Committee governance meetings to ensure cross-functional alignment for new product launches.
• Partner closely with various departments to encourage cross-departmental collaboration on upstream planning and downstream problem solving.
• Analyze performance of assigned vehicle(s) and present actionable recommendations.
• Provide upstream strategic direction on product specifications and trim/powertrain/drivetrain mix for models in planning stages.
• Lead development of vehicle positioning strategies.

Director, Product Line Management – Cars, SUVs

• Leads the charge in shaping Hyundai’s next‑generation dealer‑facing digital ecosystem.
• Drives the vision, strategy, and execution of cutting‑edge digital programs that power the dealer network.
• Elevates dealer websites and digital retailing tools to seamlessly connect inventory across HyundaiUSA.com and major platforms like Google and Amazon.
• Transforms complex data and technology into intuitive, high‑impact customer and dealer experiences.
• Supports the Sr. Group Manager in leading dealer‑facing digital marketing, shopping, and digital retail initiatives.
• Manages in‑market digital shopping campaigns to drive traffic and conversion across Hyundai’s online and offline retail channels.
• Contributes to the overall retail digital strategy in alignment with brand, dealer, and corporate objectives.
• Leads the Dealer Website Certification Program (DWCP) and ensures improved marketing platforms and increased dealer satisfaction.
• Manages DWCP business partners and oversees the deployment of digital creative assets, including banners, website templates, and pages.
• Analyzes website traffic and conversion data, providing insights and recommendations to marketing and executive leadership.

Senior Manager, Interactive Retail Marketing

• Technical Specialist for assembly areas in the General Assembly department of an automotive manufacturing environment
• Preparation of process documents, equipment install/modification before new vehicle launch
• Monitoring and analyzing current production process, and making improvements in 4M during non-launching time period
• Develop production processes and other production related systems to improve efficiency and quality of production
• Develop principle work standards and line balancing to improve efficiency and quality of production
• Execute LEAN manufacturing techniques and designs to improve efficiency and quality of production
• Conduct motion and time studies (MODAPS – Modular Arrangement of Predetermined Time Standard) to identify areas for improvement in production processes
• Analyze production data to identify trends and areas for improvement including Utilization, Quality, Safety, and Cost
• Develop and implement cost reduction strategies and provide ROI justification for change using knowledge of assembly methods
• Collaborate with other engineers and departments to develop and implement process improvements
• Develop training materials on LEAN Manufacturing concepts and philosophy
• Prepare training materials for Team Members on new/improved processes and procedures
• Perform production Team Member training on new/improved processes and procedures
• Ensure newly implemented processes and procedures are compliant with safety and environmental regulations
• Conduct delay studies to determine root causes of downtime using statistical methods to identify areas of improvement
• Analyze and plan layout requirements and workflow designs for new equipment and workspaces for maximum efficiency
• Using CAD software model line layouts and identify storage and material handling improvements
• Work with safety teams to identify ergonomic and safety issues, including methods to reduce ergonomic risk factors
• Use of PFMEA for process set up and restraints
• Administer, coordinate, and comply with all Business Management System (BMS), Environmental Management System (EMS), and Safety Management System (SMS) requirements
• Meet all other requirements as assigned

General Assembly Specialist – Industrial Engineering

• In charge of shop wise maintenance index. (Downtime, Manpower, Preventive maintenance, Maintenance system, Equipment improvements, Skill level etc.)
• Prepare, execute, evaluate & improve the annual operation plan.
• Oversee activities to encourage good teamwork. (Interview, Meeting, Events, Collaboration with expatriates)
• Manage the production and downtime condition of the department.
• Need Flexible work schedule based on department shift rotation plan and may need to support any urgent equipment issue including those outside of normal working hours (Night, Weekends, Holidays)
• SAP & PM system should be maintained daily based on Painting shop’s PM activities
• Strong electrical and system engineering skills and knowledge and general mechanical understanding
• Maintaining smooth relationships with external departments through communication and cooperation
• Manage and monitor the purchasing, distribution and inventory control of maintenance material. (Include Tools, Subsidiary materials etc.)
• Control the Paint maintenance budget of the year. (Monthly planning and analysis, Secure budget)
• Supervise and control conflicts in the organization and support any team member issues. (Organization control, Recruitment, Disciplinary measure, appraisal etc.)
• Clearly communicated to members about direction, company business decision and official information
• Evaluate and mentor shop members to encourage continuous improvement.
• Company policy enforcement

Paint Equipment Maintenance Manager

People Operations

• Plan, coordinate, and execute employee morale and engagement initiatives, including large-scale events (e.g., Family Day), employee recognition programs, and ongoing culture-building activities for both hourly and salaried employees.
• Support the design and delivery of employee recognition programs, celebrations, and appreciation initiatives that reinforce positive workplace culture and organizational values.
• Identify morale opportunities, respond to employee feedback, and translate engagement goals into actionable programs and events.
• Coordinate logistics for employee engagement activities, including vendor management, scheduling, communication timelines, material preparation, and on-site execution support.
• Develop and distribute internal engagement communications related to morale initiatives recognition programs and events using appropriate channels (e.g., newsletters, digital platforms, signage, displays).
• Research employee and labor relations trends and best practices to assist management to facilitate prompt and effective resolution of workplace concerns.
• Archive and generate quantitative and qualitative reports for HMGMA management as requested.
• Perform administrative and other occasional tasks/duties related to the job as assigned.

Employee Relations Culture Specialist

• The District Parts & Service Manager serves as the liaison between Hyundai Motor America and the Hyundai dealerships.
• Works to improve dealer performance in the areas of vehicle sales, customer retention, and profitability.
• Communicates, implements, and assists dealers through programs, policies and procedures, which develop and promote well-managed, profitable parts and service departments.
• Must be able to analyze dealer parts and service operations, identify deficiencies and recommend corrective actions to ensure dealer provides proper Hyundai brand image while improving dealer profitability.
• Regularly contact dealers to communicate, implement and administer HMA programs, policies and procedures.
• Monitor and advise dealer and regional management of dealer’s performance/adherence to policies and procedures in such areas of Parts Sales, Parts Inventory Control, Fixed Operations Training, Warranty Administration, Consumer Affairs, Customer Satisfaction, etc.
• Communicate HMA assigned objectives and work with dealers to insure progress towards attainment of objectives.
• Provide technical support as required to verify vehicle operating issues; warranty repair procedures and customer concerns.
• Provide feedback to HMA in written reports.
• Monitor dealer performance with respect to the HMA dealer agreement.
• Provide recommendations on operational improvements to Dealer and dealership managers, which maximize customer satisfaction, customer retention, operational effectiveness, market penetration, and dealer parts and service profitability.
• Ensure consistent training attendance and participation at regional and satellite training classes.
• Work through dealers to implement processes that improve Customer Satisfaction and manage the resolution of customer complaints within an assigned district.
• Meet with customers as required to resolve concerns.
• Maximize Parts & Accessory Sales in assigned district.
• Administer HMA Goodwill funds to improve Customer Satisfaction and increase re-purchase intent.
• Represent Hyundai Motor America in Better Business Bureau, State Lemon Law cases; assist corporate attorneys in developing the company’s case and position.
• Special projects and assignments.
• Extensive overnight travel required.
• Quickly identify areas of deficiencies in the Parts and Service departments and make reasonable suggestions for corrective action.
• Analyze technical concerns as needed and authorize repairs within Hyundai policies and procedures for both warranty and goodwill expenses.
• Authorize discretionary spending for parts expenses that fall into a goodwill type of situation.
• Evaluate situations involving customer disputes/concerns and approve the appropriate level of financial assistance to resolve the concern in the best interest of both the customer and Hyundai Motor America.