Hyundai Motor America

Manager

• Lead role in developing and improving all Hyundai, Genesis, Hydrogen and Electric Vehicle special service tools.
• Manage, coordinate, and oversee daily operations of the Hyundai, Genesis, and Hydrogen Special Service Tool Programs to improve customer experience, dealer performance, dealer capacity, technician retention, and Fixed Right First Time (FRFT).
• Lead, coordinate, and oversee Hyundai, Genesis, and Hydrogen New Dealer Kits (NDK), essential tools daily sales support.
• Manage the relationship with Hyundai Motor Company (HMC) Global Service Engineering group as it relates to department objectives and launch readiness.
• Perform SST needs assessments through review of Service Information, Technical Service Bulletin, Service Campaign, Recall documentation and with Service Engineering’s collaboration.
• Coordinate the development, evaluation, and validation of Special Service Tools amongst various departments.
• Lead, coordinate, and oversee SST staff members and SST contractors.
• Lead, coordinate, and oversee business relations with tool and equipment distributors, suppliers and vendors.
• Exercise independent judgment to manage SST budgets, workload planning, scheduling, and resource prioritization.
• Use and maintain advanced product knowledge/experience to identify area of greatest impact for dealers, technicians, and field staff support.
• Develop, lead, coordinate and oversee Special Service tool loan program.
• Ensure SST staff members are up to date on training and aware of the latest regulator information.
• Create and maintain standards for Special Service tools reviews, approval processes.
• Lead, coordinate, and oversee Hyundai, Genesis, and Hydrogen tools reporting.
• Manage, coordinate, publish and keep updated department publications as assigned, including updating application guides and catalogs.
• Work with internal owners of various documents and projects to maintain accuracy of printed and on-line publications.
• Coordinate and assist in publishing Technical Service Bulletins related to Special Service Tools.
• Publish reference materials for vendors, suppliers, and various support platforms.
• Integrate raw data into PowerPoint charts and slides that can be used by management for presentations and performance measurement.
• Analyze and report program progress and results.
• Provide scheduled and ad hoc reports and analysis and utilize insights to enhance current and future programs.
• Management development of personnel within the department (evaluation, hiring) and conduct regular performance evaluations of direct reports including annual performance excellence plans.
• Maintain supplier agreements, change orders, purchase requests, purchase orders, and invoices.
• Facilitate processing and approvals with internal departments.
• Compile annual department budget, monitor budget compliance through review of monthly reports & identify/resolve variance issues and concerns.
• Oversee supplier selection and relationship management, including Request For Proposal (RFP), Scope of Service (SOS) and Service Level Agreement (SLA) development.
• Review and approve deliverables, monitoring quality, and ensuring delivery of goods/services.
• Lead, coordinate, and oversee Hydrogen Special Service tools program & Hydrogen Fuel Cell facility.

Senior Manager, Special Service Tools

Human Resources

• Serve as a liaison between ER and other departments, facilitating communication and collaboration on matters related to benefits, safety, health, and security.
• Provide effective and timely communications for employees to ensure understanding and alignment to company goals and initiatives.
• Monitor employee sentiments to identify issues/trends, propose proactive solutions aligned with business needs, and advise management in issue identification.
• Assist management with the application and interpretation of policies and procedures.
• Support employee onboarding and orientation.
• Identify opportunities and recommendations to drive positive changes for HMGMA.
• Ensure compliance with local, state, and federal employment laws.
• Advocate for employees and for the company.
• Build strong relationships with employees and promote employee engagement.
• Perform other duties and responsibilities as assigned.

Employee Relations Operations Specialist

Compliance

• Review vehicle regulations and test procedures (FMVSS, state, & territories) from governmental entities (NHTSA, OVSC, NCAP, etc.) for product applicability and draft conclusion documents in clear and easily understandable language.
• Represent the company during various safety compliance or consumer information tests; investigate any potential compliance issues and propose solutions.
• Perform visual compliance audits on new products.
• Support vehicle homologation and self-certification efforts.
• Prepare reports and responses to inquiries in a timely manner
• Engage in cross-functional activities to support compliance efforts
• Perform administrative functions such as purchasing requests, travel requests, etc
• Perform additional functions related to motor vehicle safety regulations and technologies as assigned
• Other activities as required

Senior Safety Compliance Engineer

Engineer

• Lead the development and prototyping of new vehicle control software algorithms for the NA market
• Craft control concepts using advanced technologies, such as classical and modern control methods (e.g., AI, machine learning, etc.)
• Improve Hyundai, Kia, and Genesis production controls by building, testing, and refining algorithms
• Use simulation and model-based development tools, such as Matlab/Simulink, Simscape, GT-SUITE, CarMaker, CarSim, and ETAS
• Write or auto-generate C code for integrating, compiling, flashing, and testing vehicle control software purposes
• Utilize rapid control prototyping methodologies to verify algorithm concepts
• Mentor junior engineers on best practices and facilitate on-the-job learning
• Attend industry conferences and publish technical papers
• Collaborate with tech companies and universities concerning vehicle control solutions
• Collaborate with R&D Headquarters in South Korea to maintain global relationships

Senior Advanced Controls Engineer

Business Development Rep

• Evaluates, monitors, and holds the responsibility for corrective actions to improve the Service revenue growth and profitability of Hyundai dealerships within the Region.
• Maintain a leadership role in recommending, implementing, and monitoring any HMA field facing initiatives and programs associated with dealership service owner retention, profitability improvement or customer pay performance enhancements (i.e., Xtime, ServiceSmarts, Owner Direct Marketing, Tire Program, Drop Ship Program, Service Merchandising, etc.).
• Develop and present business plans for targeted dealers to grow Service Department revenue and improve profitably by utilizing HMA programs to increase customer retention and loyalty (i.e., Xtime, ServiceSmarts, Owner Direct Marketing, Tire Program, Drop Ship Program, Service Merchandising, etc.).
• Conduct key process assessments and implement action plans for target dealerships to improve business processes and best practices related to service owner retention and revenue growth (i.e., service drive, first service appointment, We Owe, special order parts, recommended up-sells, etc.).
• Perform key role related to new technology integration into service business processes (i.e., Blue Link, Bluetooth, audio enhancements, etc.).
• Coordinates activities with Mobis to develop strategies to enhance parts profit opportunities within the scope of the Service Department.
• Serve as advisor to Service Process training organization to recommend and provide Subject Matter Expert (SME) support related process training development and implementation.
• Recommend, develop, implement, and monitor dealership incentive programs directed at growing dealership revenue and service owner retention.
• Perform other assigned duties (Duties that are ancillary to this position and/or complement the essential duties) as required or requested.
• Act as mentor and coach in the dealership service revenue growth, profitability, and business process integration areas of our business.

Senior Manager, Regional Service Business Development

• The Genesis Market Manager is responsible for the sales, marketing and owner experience performance of a defined group of exclusive Genesis dealerships in the U.S.
• The Market Manager serves as the primary liaison between Genesis Motor America and the assigned group of Genesis dealerships.
• Responsible for new and certified pre-owned sales performance, parts and accessory sales, customer satisfaction, marketing guidelines and overall dealership performance.
• Analyze dealership financial statements and counsel dealers regarding sales performance.
• Work in tandem with Genesis Finance assigned representative to provide high levels of communication and analysis to the dealer principal, general manager and leadership team at each assigned store.
• Assist the Area Manager and GMA headquarters/senior management with any Genesis Brand compliance areas.
• Regularly contact and consult with certified Genesis Brand dealers to ensure the key Genesis Business Plan goals are implemented and achieved.
• Assist in the coordination and scheduling of all dealer related Genesis training activities.
• Responsible for the implementation of any and all Genesis strategic initiatives.

Market Manager

• Serve as technical expert for Team Members including technical training, as required.
• Serve as technical expert of assigned area during vehicle launches.
• Support daily production issues as required.
• Prepare presentations/reports on current projects, progress, and issues to management.
• Understand and control labor allocation.
• Coordinate and lead project activities, including new equipment installation, supplier selection, and implementation phases.
• Analyze and continuously improve performance of assigned area (safety, quality, production, cost, and human factors).
• Participate in Cross Functional Teams (CFT) and other problem-solving teams, as directed by Senior Management.
• Continually review technical developments in area of responsibility and propose new technology projects as appropriate.
• Administer, coordinate, and comply with all Business Management System (BMS), Environmental Management System (EMS), and Safety Management System (SMS) requirements.
• Meet all other requirements as assigned.

General Assembly Offline Repair Assistant Manager – 2nd Shift

• Validate product complaints through qualitative analysis, warranty parts review, and identification of new, emerging, and systemic product issues.
• Develop and implement countermeasures for field repairs and production in coordination with HMC and affiliated organizations.
• Ensure timely publication of all applicable Technical Service Bulletins.
• Support initiatives to achieve strong performance in CR, IQS, and VDS surveys.
• Identify and report field vehicles chassis, steering & handling, brakes, and NVH systems quality concerns.
• Support investigation & root cause analysis on issues related to Chassis components, steering and handling, brakes system, and chassis NVH.
• Coordinate the collection and analysis of warranty return parts, dealer visits and field investigations to determine the cause of failure and initiate corrective action.
• Prepare Quality Information Report documents, clearly explaining condition with relevant photographs/illustrations/sample parts/videos and recommended solutions.
• Develop, evaluate, and validate countermeasures.
• Manage the development of field repair solutions and initiate production changes, as necessary.
• Prepare, evaluate, and launch Technical Service Bulletins.
• Participate in new model “Ride and Drive” events to evaluate performance of chassis, steering and handling, brakes performance, and chassis NVH as required.
• Support new models Launch Quality Monitoring Process.
• Monitor and clearly identify JDPA IQS/VDS/CSI (FRFT) and CR Reliability (Durability) surveys liabilities and develop improvement and validation plans accordingly.
• Provide technical support to field staff, Techline, Consumer Affairs, Parts, Legal, and Warranty departments as required.
• Monitor the analysis of warranty and Techline databases, customer surveys, warranty parts analyses and Field Service Engineering reports on an ongoing basis to detect new systematic product problems and to gauge the effectiveness of countermeasures taken against known problems.
• Review and prepare the Monthly Quality Report for assigned system and models.
• Work closely and collaboratively with various groups (Data Analysis Group, Field Service Engineers, Legal, Consumer Affairs, Warranty, Parts and Techline) to review and resolve technical and service-related problems.
• Support and conduct competitor benchmarking and customer preference studies.
• Work with engineering counterparts overseas on joint activities and development projects including participation in extreme weather / ambient testing to validate functional performance against requirements.
• Attend Port POE Audit.
• Provide Port maintenance items and processing requirements.
• Conduct other tasks related to the purpose of this position as assigned or requested.
• Manage Chassis, steering & handling, brakes, and NVH related activities for assigned models and coordinate within HMNA and affiliated organizations.
• Author Quality Information Reports (QIR).
• Author Technical Service Bulletins (TSB).
• Provide technical support/direction to field staff, TechLine and various internal HMA/GMA groups.

System Engineer – Chassis

• Evaluate the performance of Hyundai, Kia, and Genesis prototype and production vehicles for R&H and other customer-related attributes
• Lead subjective and objective vehicle evaluations, identify potential customer complaint issues, investigate problem root causes, and propose countermeasures
• Develop and execute test plans, coordinate test vehicles, and manage supplier activities
• Ensure that all projects are completed efficiently and on schedule through effective project management and reporting
• Benchmark competitive vehicles for trends and technology
• Interface regularly with counterparts in Korea
• Organize resources in support of engineers from our global offices in their suspension development
• Keep an inventory of tires between our Irvine and California City, CA, locations
• Plan tire testing throughout the development of each vehicle
• Analyze customer feedback survey results (i.e., IQS, consumer reports, and internal clinics)
• Interface regularly with Hyundai and Kia affiliates in North America
• Provide the North American manufacturing plants for Hyundai and Kia with technical support
• Support development activities at our Proving Ground in California City, CA
• Create and present technical reports as assigned for management to review
• Mentor junior engineers on best practices and facilitate on-the-job learning
• Work in a team environment, as well as independently
• Travel up to 30%, both domestically and internationally

Senior Ride and Handling Engineer

QA Engineer

• Review and analyze warranty, IQS, and other customer feedback to determine priorities for improvement.
• Update customer feedback database with improvement activities and status.
• Communicate with cross-functional departments to ensure understanding of customer issues & improvements.
• Visit suppliers and/or dealers, when required, to investigate and determine countermeasure effectiveness.
• Coordinate and conduct internal campaign for quality flow-outs to customers and issue report.
• Investigate and inform responsible departments of external quality concerns.
• Work with departments to identify root cause, implement containment and develop countermeasures in a timely manner.
• Checks the field’s TSB and creates its own TSB once the field campaign is determined.
• Issue reports and presentations regularly to inform customers on progress and results.
• Support and coordinate plant-wide and department-wide quality planning, conferences, and events for external customers.
• Administer, coordinate, and comply with all Business Management System (BMS), Environmental Management System (EMS), and Safety Management System (SMS) requirements.
• Meet all other requirements as assigned.

Quality Assurance Operation Specialist – Campaign

Quality Assurance Improvement Engineering Specialist – EV Motor, Reducer

Operations

• Develop, evolve & implement the overall Bluelink and Genesis Connected Services (GCS) business strategy and its future features and services.
• Own the Connected vehicle/telematics feature set - prepare incoming features.
• Update assets such as feature matrix’, educate dealers, and provide call center training
• Develop and propose recommendations, with other Hyundai business groups, for new telematics & connected products, features, and services along with technical design, interfaces, and operations roadmaps.
• Coordinate with existing and prospective supplier(s) and the Company’s Legal Department to develop and maintain necessary RFPs, Statements of Work (SOW), and Service Level Agreements (SLA).
• Maintain budget file for projects.
• Analyze and evaluate competitor products including trends, performance and consumer feedback.
• Coordinate with the Hyundai business groups to develop infrastructures to support telematics/wireless products while ensuring the Company is compliant with Canadian regulations.
• Triage escalated call center inquiries, utilize JIRA for ticketing and management of issues
• Forecast and report on telematics sales, enrollment, call center calls, revenue
• Manage supplier relationships and coordinate feature/services testing.
• Coordinate with quality and service teams locally and globally for vehicle features and texting
• Evaluate financial offerings and models from various suppliers on quality, innovation and value to the customers.
• Assist marketing with Bluelink/GCS shoots by providing assets and expertise
• Keep up-to-date with competitive offerings in both the automotive OEM market, and the consumer electronics and wireless communication industries.

Advanced Technology Planner – Telematics, Operations

• Test planning and coordination for Total Vehicle Evaluation led development activities like Prototype evaluations and Ride and Drive evaluations.
• Manage testing priorities with various teams and coordinate vehicle test usage between teams.
• Coordinate seasonal testing vehicle usage including Summer and Winter testing.
• Evaluate the total performance (Powertrain, Ride & Handling, NVH, Brakes, ADAS, Human Factors, etc.) of Hyundai, Kia, and Genesis development vehicles.
• Perform subjective vehicle evaluations, identify potential customer complaint issues, investigate problem root causes, and recommend potential countermeasures.
• Organize and execute benchmarking activities on competitive vehicles.
• Track the development status of Hyundai, Genesis, and Kia vehicle projects.
• Summarize media reviews and customer feedback of Hyundai, Kia and Genesis vehicles.
• Manage the entire test vehicle fleet including competitors vehicles throughout the whole vehicle lifecycle, consisting of vehicle check-in/purchase, documentation, tracking, and disposal.
• Coordinate test vehicle access requests from other HATCI Teams, and vehicle loan requests from affiliates.
• Interface regularly with Hyundai, Kia, and Genesis affiliates in North America.
• Support vehicle testing activities at the Hyundai California Proving Ground.
• Support other technical groups as needed.
• Create and present clear & concise project status and technical reports.

Vehicle Evaluation Test Planning Engineer II

• Lead and manage the execution of strategic environmental partnership initiatives to launch new business lines, elevate the Hyundai and Genesis brands’ green images, and cement both brands’ positioning as an EV leader while improve the ownership experience for Hyundai and Genesis customers.
• Work with key internal (HMC, HATCI, CRADLE, Dealer, etc.) partners and external partners to operate and optimize current and future charging and energy programs to achieve strategic objectives.
• Oversee the operational management of existing EV infrastructure partnerships programs.
• Use advanced knowledge to manage the launch of new customer programs.
• Collaborate with colleagues at Hyundai Motor Corporate (HMC) and Hyundai Motor America (HMA) to prioritize and manage out of home charging programs and/or initiatives.
• Develop KPIs to track the performance of partnerships against targets and oversee monitoring of those metrics to ensure partnerships achieve strategic goals.
• Collaborate with product strategy and regulatory compliance teams to ensure that strategic partnership programs align with and deliver against department priorities.
• Manage and prioritize complex work streams across multiple ongoing projects.
• Engage key Hyundai and Genesis dealers in initiatives as local partners to maximize impact for Hyundai and Genesis customers.
• Support the development of specific and actionable business plans for new business lines and revenue streams that align with Hyundai group objectives.
• Oversee the execution of go-to-market strategies that take new businesses from minimum viable product launches to full-fledged business lines.
• Exercise discretion to operationalize business plans to launch business lines and achieve milestones and ROI.
• Continuous improvement of EV charging communication to customers and dealer training for all out of home charging topics.
• Proactively pursue new strategic initiatives related to EV charging and infrastructure.
• Plan, execute, lead projects with multiple stakeholders, both internal and external.
• Work directly with strategic partners and outside resources to achieve project objectives.
• Engage and mobilize internal partners (after-sales training, marketing channels, engineering, digital business planning, and dealers).
• Support management of a small team to successfully execute program fixed operations.
• Budget tracking and management.
• Oversee PR/PO processing, invoice reconciliation, and billing.

Manager, BEV Infrastructure – Public Charging

• Assess and document current-state processes across R&D and operational functions
• Identify inefficiencies, duplication, and gaps in accountability
• Design future-state processes aligned with best practices and organizational scale
• Develop clear process documentation including: Process maps and flowcharts, Standard Work Instructions (SWIs), Procedures and operating guidelines
• Own and drive action plans to close process gaps and support adoption
• Independently design and facilitate workshops, Kaizen events, process reviews
• Engage cross-functional stakeholders to drive alignment and ownership
• Influence outcomes through strong facilitation, storytelling, and data-driven insights
• Lead a diverse array of projects, coordinating within HATCI as well as with outside HMG affiliates
• Define project structure – scoping, organization, building project team, risk management, budget management, project tracking
• Create project deliverables - reports, procedures, documentation, etc.
• Create executive-ready materials and updates for senior leadership
• Translate complex operational topics into clear, concise messaging
• Prepare recurring operational review content and ad-hoc analyses
• Support administration of operational KPIs
• Support deployment and adoption of modern business tools
• Assist with tool configuration, governance models, and training materials
• Act as a bridge between end users, leadership, and IT/system owners
• Work closely with all HATCI functional groups (e.g. Engineering, Finance, Leadership)