Hyundai Motor America

Manager

• Primary responsibilities dedicated to the day to day management and ongoing implementation of initiatives within the Hyundai Facilities and Branding Program.
• Collaborates with multiple stakeholders; Dealers, Regional personnel, HMA Dealer Development, Program Management Team, corporate functions, and suppliers to deliver optimal retail/business solutions for dealership facilities consistent with Hyundai Brand Identity.
• Leverage Hyundai compliant facilities to enhance the Hyundai brand image at retail, improve the client experience, improve retail operational efficiencies and increase sales and profits.
• Supports Hyundai facility and branding strategies/tactics necessary for the achievement of Hyundai corporate goals and building Hyundai brand value.
• Manages/prioritizes ongoing day to day activities, policies, workflow necessary for implementation of all aspects of the HMA Facility Design program.
• Responsible for adherence to operational and design process aspects of HMA Facility program to ensure timely Dealer, regional, corporate compliance with program/brand requirements and effective program implementation to achieve corporate objectives.
• Coordinates Regional roll-out strategy and priorities with Field Representatives and Regional management (including Corporate Dealer Development / Sales Operations).
• Enroll Dealers in Facility programs
• Primary Regional point of contact for all Dealer and Program stakeholders.
• Coordinates Regional training sessions as necessary.
• Responds to all facility inquiries.
• Coordinates and participates in 1) Dealer Facility Surveys and 2) Dealer Design Intent Document (DID) presentation with Dealer and Dealer local architect and contractor.
• Responsible for all the program’s Facility and Signage administrative requirements at the Regional level.
• Ensure Dealers adhere to the Hyundai Facility Design and Branding guidelines.
• Produces regional reports, presentations, special projects, measurements, analyses to support performance goals.
• Provides recommendations to improve program effectiveness and efficiencies.
• Position has authority to make day-to-day decisions that will resolve dealer issues that arise within policy and procedures.

Senior Manager, Retail Facilities

• Works in collaboration with National & Regional Field teams toward attaining targeted incremental sales goals for Hyundai & Genesis in accord with the National Dealer Network Strategy toward attaining MTP.
• Identifies, engages and coordinates with current and prospective dealers to facilitate and support negotiations between perspective parties and optimize network representation via facility actions, relocations, and other various network activates.
• This is a critical role in restructuring and improving the Hyundai & Genesis dealer network performance, image, and configuration in support of the 2025 MTP.
• Identifies & meets with perspective dealer candidates, current dealers and Regional representatives to optimize network configurations and ownership consolidation.
• Collaborates and executes on priorities and interests for Hyundai & Genesis in nationally identified key priority markets to drive increased sales based established Market Studies.
• Supports deals that are in the best interest of HMA & GMA.
• Presents dealership changes to Dealer Network Committee comprised of HMA & GMA Senior Executive Officers to approve and authorize Hyundai & Genesis commitments.
• Provides regional support to Market Representation issues providing coaching and counseling to Dealership owners and regional management.
• May recommend termination of dealer relationships and support legal actions to achieve desired results.
• Routinely reviews sales results and evaluates contributions made through the network changes.
• Analysis improvements and market studies that may influence future strategy and actions.
• Incorporates new knowledge and research into future changes.
• Acts as primary field SME on specific network strategies.
• Manages all required negotiations for major support, network lifecycle management and other major DND actions.
• Works with Legal and Finance representatives to ensure that legal and financial documents accurately reflect expectations, commitments and obligations of Dealers and HMA/GMA.
• Coordinated work with real estate representatives who assist with identification of real estate locations.
• Maintains documentation of HMA and GMA obligations and ensures that commitments are executed according to agreements.
• Meets with potential new dealers to develop a positive image of HMA and GMA brands and company.
• Establishes Market Representation policy and procedure.
• Establishes channel management priorities.
• Establishes facility program.
• Responsible for implementation of long term network strategy.
• Approves or rejects dealer application packages.
• Prioritizes HMFC floor plan applications.
• Apprises or rejects dealer enhancement request.
• Responsible for dealer performance standards.
• Establishes departmental budgets.

General Manager, HMA & GMA National Dealer Network Development

Designer

• Efficiently build exterior/interior models with good surface quality/highlights.
• Rebuild models from clay model scan into NURBS surfaces.
• Participate in Design reviews reacting to design feedback with creative modeling solutions.
• Work with designers during vision phase of design using sub-d modeling software such as Blender or Alias.
• Prepare models for clay milling and or 3D printing.
• Project leader, oversee each project while fulfilling modeling duties.
• Step up to temporarily manage the team when manager is away.
• Occasional travel out of state or country for auto shows, conferences or training.
• Mentor to lower level modelers, help elevate the skill level of our team.
• Liaison between design, engineering, clay and digital team, foster good working relationships.
• Spirit of learning, quick thinking, adaptable to unpredictable conditions and situations.
• Team player, be ready to help out wherever there is need.

Chief Digital Modeler

General Counsel

• Provide legal advice and counsel on all legal issues affecting manufacturer/dealer relationship, including management of dealer franchise litigation.
• Provide ongoing legal advice and counsel to HMA/GMA Business Departments and Regions on legal issues affecting the manufacturer/dealer relationship, including interpretation of HMA’s/GMA’s dealer agreement and issues relating to dealer franchise law, distribution, warranty, incentive and pricing issues.
• Draft and/or review documents relating to market representation actions and dealer transactions with HMA/GMA, including letters of intent, relocation commitment letters, notices, asset purchase agreements, dealer appointment notices to state agencies, etc.
• Draft and/or review documents relating to the HMA/GMA Dealer Sales and Service Agreement.
• Manage manufacturer/dealer litigation across the country. Management includes supervising the matter, formulating case strategies and tactics, marshaling the company resources for prosecution of the case, and the handling of discovery.
• Maintain current knowledge of and provide regular updates to HMA/GMA Business Departments and Regions on recent developments in state dealer franchise laws, federal regulations and case law.
• Assist HMA/GMA Business Departments with the development of dealer/manufacturer policies and procedures, including forms for letters, contracts and agreements with dealers; review and provide training to HMA/GMA Business Departments and Regions on franchise law, best practices, and the use of dealer contact reports.
• Assist Audit and Finance on legal issues relating to dealer incentive and warranty audit matters; manage related dealer responses.
• Conduct, as needed, research into various state law franchise affairs. Prepare memoranda regarding the same.
• High level of independent judgment needed for problem solving and identification of critical issues affecting HMA/GMA’s dealer body.
• Support various HMA/GMA departments through obtaining feedback and suggestions for program improvements, and considering what changes are feasible and appropriate.

Counsel, Dealer Relations, Litigation & Agreements

Systems Engineer

• Develop and manage the Electrified Propulsion Validation Plan, integrating requirements across subsystems (ICE, battery, e-motor, inverter, charging, thermal management, controls).
• Ensure validation scope balances performance, cost, timing, and technical targets.
• Plan validation activities across virtual simulation environments and physical test phases, ensuring consistency and traceability.
• Define and coordinate virtual simulation and design activities for body/NVH/chassis at each build phase.
• Ensure early-phase validation through simulation to reduce risk in later physical builds.
• Integrate simulation outcomes into the overall validation plan and communicate findings to engineering teams.
• Work closely with vehicle program managers to align test timing with overall program schedules.
• Align simulation results with physical test requirements to optimize resource usage and reduce rework.
• Track progress against program deliverables and escalate risks to leadership when necessary.
• Define, optimize and manage the build of test vehicles
• Utilize planning tools (e.g., Microsoft Project) to manage resource loading and optimize test engineer assignments.
• Identify and resolve technical and logistical roadblocks to ensure testing completion.
• Lead collection and synthesis of validation progress data across propulsion subsystems.
• Provide regular status updates to Sr. Leadership on a weekly basis.
• Prepare clear, concise reports on test progress, resource utilization, and risk assessments.

Senior Propulsion System Engineering Test Planner

Engineer

• Design and develop body structure or frame components and systems for new vehicles, including Hyundai, Kia, and Genesis vehicles, with a focus on lightweight, high-strength Steel and Aluminum materials
• Conduct research and analysis to identify key design requirements and develop innovative solutions for electric vehicle platforms
• Collaborate with cross-functional teams to ensure integration of body structure systems with other vehicle subsystems, including battery systems and electric powertrains
• Support & Interface with manufacturing teams and design studio for vehicle development
• Develop and maintain engineering documentation, including design specifications, test plans, and validation reports
• Study and interpret vehicle performance and test results (FMVSS, IIHS, NVH, R&H, Body Torsional Stiffness, etc)
• Create and manage a Bill of Materials, with updated weights at each stage of the vehicle development
• Provide technical guidance and support to other engineers and team members
• Participate in benchmarking activities to study competitive OEM’s structural strategies
• Experience using Computer-Aided Design Tools (preferred CATIA V5) and Engineering tools to create and modify 2D and 3D drawings
• Communicate and cooperate closely between North American affiliates and Korean headquarters
• Travel up to 20% of time domestically and/or internationally: South Korea travel for early development and North American plant travel for pre-production build support

Body Structures Engineer II

• Responsible for the management of facilities engineering functions including improvement, maintenance, and repair of onsite facility equipment and buildings maintenance.
• Manage teams to support facility operating systems and buildings.
• Oversee preventative maintenance plans and schedules to avoid downtime.
• Develop, monitor, and control annual budget usage and cost objectives.

Assistant Manager, Facilities Maintenance

• Responsible for developing, coordinating and managing IQS, VDS, and CR Improvement Activity to achieve Global Quality Index (GQ 3.3.5.5.) and QA Business Targets in an automotive manufacturing environment
• Defines, develops and implements Quality index improvement plan, procedures, and assessments
• Manage J.D. Power and Associates (JDPA) Initial Quality Study (IQS), Vehicle Dependability Study (VDS), Consumer Report (CR) and Media Sources data
• Coordinate and report IQS, VDS and CR -related internal and external activities with JDPA/External Institutes, HMMA, HMC, HMNA, HATCHI, and Suppliers
• Ensure IQS, VDS, and CR data is analyzed accurately and reported within the specified time frames
• Ensure Field Claim is analyzed quarterly to track Vehicle durability & reliability
• Report of IQS, VDS, CR improvement oriented audit quality status of completed vehicles
• Analyze customer/expert review sourced from media and benchmark competitors’ quality status
• Follow-up Improvement Status and Validate countermeasures effectiveness of IQS, VDS, and CR impact issues
• Create Quality Summary Reports as necessary to monitor process and progress
• Coach and Lead Quality Index Team Member(s) in continuous improvement activities
• Evaluate Specialists’ performance in accordance with company policies including adherence to time and attendance policies, performance metrics, etc.
• Administers, coordinates, and complies with all Business Management System (BMS), Environmental Management System (EMS), and Safety Management System (SMS) requirements
• Meets all other requirements as assigned

Assistant Manager – Quality Index

• Oversee the audit process from planning to execution and reporting for operational, compliance, supplier, and dealer audits.
• Work closely with functional areas at all levels in developing audit findings and recommendations.
• Prepare audit reports and presentations that clearly and accurately summarize results.
• Exercise independent judgment in preparing high-quality audit work papers supported by reliable and relevant information.
• Analyze issues identified during audits and assist in developing appropriate corrective action plans.
• Perform continuous trend analyses/interpretation of data and statistics to identify out-of-line trends and derive meaningful insights.
• If managing staff, effectively coach, counsel, and develop staff.
• Utilize the diverse talents of the staff by efficiently managing team member time, materials and budget while focusing on the goals and vision of the company.
• Assist with special projects and investigations, as deemed necessary by management.

Senior Manager, Internal Audit

• Coordinate all aspects of HMA logistics between Glovis, HMA National/Regions, ports, HMMA and HMGMA.
• Collaborate with the Sr. Group Mgr., Logistics to support strategy and roll out for changes in logistics such as the addition of new plants, new ports, changes to port/regional alignments, etc.
• Acts as liaison between Glovis and HMA for all aspects of logistics to include ocean shipments, port/plant processing, and transportation to dealers, fleet accounts, etc.
• Assist Sr. Group Mgr., Logistics with planning for HMA production/logistics from new plants, new ports, changes in port/regional alignments, etc.
• Monitor and implement improvements to Glovis processing and shipping by ports and inland transit.
• Responsible for department invoicing from Glovis to HMA including but not limited to reviewing all invoices, approving in GEIS system, working with Glovis and HMA Finance on aged invoices, etc.
• Ensure GEIS system has proper edits, etc. (approx. $300 million annually).
• Work extensively with other departments like After-Sales, Legal, and Finance on logistics, i.e. damaged vehicles, port quality, parts supply, Glovis invoicing, etc.
• Assist in handling all aspects of vehicle damages with Glovis Claims Department – classifying “critical” damaged vehicles, instruct Glovis on negotiations between carriers and dealers on “gray area” claims, work with HGMA Legal/Engineering on determining total loss vehicles.
• Produce reports to assist with Glovis performance monitoring and accountability.
• Tracks and reports wholesale on a daily, weekly, and monthly basis.
• Prepares reporting materials for monthly governance meetings.
• Process regional requests for dealer flooring reimbursements due to late deliveries, etc.
• Track Class II (damaged units) for dealer purchase or disposal at auction.
• Coordinate the disposition of these units with the appropriate departments.
• Acts independently to address Glovis challenges and recommend preemptive corrective actions.
• Monitors and reports out performance metrics for ports, railheads and route performance and sets IT development to improve GUS monitoring.
• Acts as Project Manager for logistics improvement initiatives.
• Leads Glovis performance review meetings; tracks wholesale estimate accuracy.
• Develops and directs personnel to leverage administrative support.
• Manage vehicle damage classifications, Glovis invoice approvals, monitoring Glovis performance, Glovis overtime approval, etc.
• Approves damage classifications and invoices, review by manager only as needed.

Senior Manager, Logistics – Performance

• Supports the product planning function, including lifecycle management, for assigned model lines.
• Use advanced knowledge to assist in the lifecycle management of specific models (Tucson, Santa Cruz, IONIQ 5, and IONIQ 9) by establishing strategies for market position, target buyer, sales volume and model packaging based on extensive market research and customer insights.
• Exercise discretion to develop comprehensive product planning proposals (vehicle specifications, features, and trim levels) by using in-depth market and competitive analysis in order to deliver compelling recommendations suitable for presentation to senior management.
• Use independent judgement to develop concept specifications for upcoming models based on segment analysis, product positioning, customer insight, cost implications and other key market factors.
• Create and maintain vehicle Product Guides reflecting accurate up-to-date product information, model strengths, competitive comparisons and specifications.
• Create extensive product presentation materials detailing the model highlights and competitive position to use for product briefings/training and media launch events.
• Conduct post-launch analysis of new models and recommend enhancements/improvements based on market feedback and new competitor analysis.
• Conduct thorough review of marketing materials created by internal departments/agencies and ensure accurate product information along with effective communication of product strengths and highlights.
• Collaborate with Market Research to guide research efforts and analysis (clinics, focus groups, etc.).
• Conduct analysis of future segment directions using forecast tools provided.
• Develop recommendations on future product positioning and attributes and produce presentation materials to communicate these recommendations.
• Responsible for ad-hoc projects that require extensive use of consumer research data from proprietary and third-party sources (mTab, JD Power PIN, AutoPlanner, etc.).
• Manage pilot vehicle order process – incorporate order input from various departments, monitor anticipated build dates, inspect for specification accuracy and distribute to appropriate departments.
• Analyze proposed model accessories and help determine the port installed option installation rates based on market situation.
• Ability to describe product attributes and chassis dynamics accurately in evaluation of competitor and future vehicles.
• Managing the Product Planning fleet of pilot vehicles for the programs assigned. This role requires the performance of work directly related to management and/or general business operations. The exercise of discretion and independent judgment with respect to matters of significance is required.

Assistant Manager, Product Planning

• Oversee and manage the overall operations of the Hyundai Motor Group Metaplant America (HMGMA) Wastewater Treatment Plant (WWTP).
• Manage EPC contractors, operations vendors, and maintenance partners related to wastewater treatment processes.
• Plan and adjust WWTP operation schedules, treatment capacity, and equipment specifications to comply with HMGMA standards.
• Execute technical and economic management activities to meet WWTP design, construction, and operational requirements.
• Respond immediately to operational issues and implement corrective actions to ensure continuous and compliant plant operation.
• Lead maintenance activities, including equipment replacement, repairs, and process modifications, as necessary.
• Prioritize objectives and implement strategies to achieve company initiatives and oversee development and achievement of them across the organization.
• Drive collaboration across the organization to identify needs and develop scalable solutions.
• Analyze technical and operational data to support investment decisions and facility improvements.
• Monitor and supervise defined WWTP operations and service activities.
• Oversee and manage external vendors and contractors involved in WWTP projects.
• Meet all other requirements as assigned.

Waste Water Assistant Manager

Director

• Lead the development and implementation of strategies and operations to achieve effective warranty operations and technical support for Hyundai and Genesis dealers in the US.
• Achieve company objectives for Fix Right First Time in support of benchmark levels of Service Satisfaction/CSI and Total Cost of Quality including warranty cost.
• Support NHTSA compliance through effective coordination of recall/campaign completion.
• Serve as the primary liaison to HMC and facilitate strategy/best practice alignment across the North America region for the warranty and dealer technical support area.
• Lead responsible for business KPIs of Total Cost of Quality, Fix Right First Time and Recall/Campaign Completion rate.
• Support business KPIs including Consumer Reports Rank, IQS, VDS, SSI, CSI rank, Dealer Satisfaction (NADA, Carlisle, etc) and partner cross-functionally to achieve business objectives.
• In collaboration with HMC and Quality/Service Engineering, lead the publication of the Service Manuals, Technical Information and TSBs (Developed by QSE) and other publications to provide dealers and the repair industry with the information needed to properly maintain, diagnose, and repair vehicles. Leverage omni channel technology to distribute this information to users.
• In collaboration with HMC and key affiliates, develop, implement, and support the global diagnostic tool platform and applications to enable dealers and appropriate 3rd parties to diagnose and repair vehicles.
• Lead Techline and Hyundai Technical Support System (HTSS) to support dealers needing technical support to maintain/repair vehicles through an omni-channel technical support/hotline system and an escalation team to orchestrate activities for high profile or difficult cases in coordination with consumer affairs, parts, regions and other stakeholders.
• Lead a “Field Service Engineering” team to support dealers needing in-dealer / onsite technical support. Support QSE/NASO/HMC when needed for urgent-onsite problem investigation or TFT activity. Document activities and investigations through the appropriate systems. Validate effectiveness of Technical Information and Diagnostic Tools to support technicians and suggest improvements to increase effectiveness. Periodically validate dealer technical tools compliance.
• Establish and publish the Hyundai & Genesis warranty policy and manual for the US market based on benchmarks and best practices.
• Establish and operate the system for dealers to submit and be reimbursed for completed warranty and campaign work. Ensure that the claims align with policy. Submit costs to responsible parties for reimbursement to HMA.
• Operate an omni channel warranty administration help desk to support dealers with claim submission and policy adherence
• Implement systems to measure dealer compliance with warranty policy and procedures and take action to hold dealers accountable through region and national activities including dealer process reviews and claim reviews.
• Produce reports to track and forecast overall Total Cost of Quality and Warranty costs to both support and request various department activities to improve.
• Coordinate cross company preparation, launch, and post launch optimization of recalls, campaigns, OTA updates and similar actions following and supporting the direction of HMNA NASO, Legal and Quality/Service Engineering.
• Establish relationships and processes with key 3rd parties for necessary warranty / recall completion and information sharing (Enterprise, Avis, Mitchel1, etc.).
• Lead the Warranty Prior Approval Operation to review and authorize or decline high cost / priority warranty/campaign claims prior to work being completed implementing process improvements and adherence to policies.
• Lead the Warranty Technical Center operation to request and evaluate post repair parts to confirm dealer compliance with warranty policy/TSBs, identify opportunities to lower costs through improved repair procedures (component vs module, etc) and to support various group problem investigation. Apply charge backs to dealers as necessary based on WTC findings.
• Evaluate, select, contract with and manage the performance of vendors needed to perform sub-division roles and responsibilities in accordance with HMNA policies and procedures.

Director, Warranty & Dealer Tech Support

• Understand program sourcing and key milestone in support of launch.
• Identify potential suppliers, analyze capabilities, determine price, and select suppliers with Engineering and/or other relevant teams.
• Select, develop, and manage supply base of assigned commodities by: - Preparing and owning RFI’s, RFP’s and RFQ's for multi-year full production volume - Preparing bid packages, performing bidder conference, analyzing, evaluating proposals, negotiating with, and recommending suppliers, and administering resulting contracts - Negotiating long term agreements and maintaining best-in-class pricing - Leading cost reduction activities
• Develop all assigned commodities with sourced supplier meeting all required specification and timing.
• Evaluate and provide guidance on final selection of suppliers. Assess supplier core competencies and cost competitiveness using HKMC and industry “should-cost” models.
• Direct, manage and guide suppliers from “cradle to grave” through HMG’s established Parts Development process and activities.
• Develop and achieve target quality level at each milestone from development phase leading to mass production and establish improvement plans/countermeasures for problematic parts/suppliers or any relevant issues that impact Quality and Delivery.
• Drive flawless launches at assigned supplier sites, collaborating with cross functional teams through adherence to ISIR (PPAP), proactively detecting and promptly responding to any significant issues related to delivery, cost, and quality.
• Hold effective working-level meetings with suppliers/partners for fast issue closure and relationship development.
• Continuously negotiate with suppliers for the best-in-class piece price and tooling cost to achieve target vehicle cost.
• Develop purchasing strategies with Engineering, Quality, Production, and other relevant teams.
• Monitor and support preventing disruptions in supply chain to avoid impact to HMGMA.
• Work collaboratively with Engineering (R&D), Quality, and Production Planners.
• Plan, organize and disseminate information related to production/potential suppliers.
• Maintain up-to-date supply base information database.
• Hire, develop, train, and manage a number of buyers.
• Meet all other requirements as assigned.

Parts Development Commodity Buyer, Assistant Manager – PE System

• Evaluate, Test and Develop the Total Vehicle performance / Noise and Vibration performance / Ride & Handling performance of North American Market Hyundai, Kia, and Genesis vehicles as a member of one of the Vehicle Test & Development groups.
• Perform subjective evaluations & objective testing, investigate problem root causes, develop appropriate countermeasures, and summarize findings in reports from the perspective of Total Vehicle performance, NVH and Wind Noise, or Ride and Handling.
• Evaluate test vehicle performance with the North American Customer perspective in mind.
• Develop and execute test plans, coordinate test vehicles, and manage supplier activities.
• Plan, organize, and execute ride-and-drive activities for prototype and pilot Hyundai, Kia, and Genesis vehicles.
• Benchmark competitor vehicle performance and the establishment of development direction and performance targets.
• Analyze customer feedback results from internal and external media sources (J.D. Power IQS, Consumer Reports, social media, traditional media, and internal & external customer clinics).
• Utilize experimental data acquisition systems and analysis software (Matlab, LMS Test Lab, HEAD Acoustics ArtemiS, ...).
• Conduct experimental Noise, Vibration and Aeroacoustic investigations including Sound Quality Analysis, Transfer Path Analysis, and Modal Analysis in support of prototype and pilot vehicle development.
• Development the ride and handling performance through tire testing, spring & bar selection, damper tuning, electric steering calibration, and countermeasure development of prototype vehicles at various stages of development.
• Interface regularly with Engineering Design departments and with counterparts in our R&D Headquarters in Korea.
• Support vehicle testing activities at the Hyundai California Proving Ground.
• Support the identification and development of new technologies, strategies, and methods for improving the performance of current and future Hyundai, Kia, and Genesis vehicles.
• Create and present clear & concise project status and technical reports.