hyperexponential

Account Manager

• Own and grow strategic relationships with consulting firms, systems integrators, technology companies and data partners across North America.
• Build joint business plans covering account mapping, pipeline generation, enablement, marketing activity and shared commercial goals.
• Identify and develop new partners that can expand hx’s reach within the insurance market.
• Work with Sales teams to identify co-selling opportunities, coordinate account activity and generate partner-led pipeline.
• Collaborate with Marketing on joint campaigns, events, content and market-facing initiatives.
• Partner with Solutions, Customer Success and Delivery to ensure partners are equipped to support hx customers effectively.
• Develop repeatable partner enablement, training, accreditation and certification programmes.
• Use AI and automation to improve the efficiency and quality of partner research, planning, reporting and engagement.

Strategic Partnerships Manager

Customer Success Manager

• Drive measurable customer value and adoption by guiding accounts to achieve strategic outcomes and maximise use of core product capabilities.
• Maintain and grow account health, delivering strong net revenue retention through proactive renewal management, early risk identification, and expansion opportunity spotting.
• Deliver high-quality customer engagements, such as QBRs, workshops, and value assessments, that showcase deep understanding and elevate the hx brand.
• Capture and structure feedback from enterprise customers, translating insights into actionable product and operational improvements.
• Champion cross-functional collaboration, partnering with Sales, Product, and BVC to ensure seamless delivery, resolve issues, and align on customer success strategies.
• Demonstrate hx Values and Culture, providing tangible examples of values-driven behaviour beyond core responsibilities during performance reviews.

Associate

• Own the front door. Triage, prioritise, route, and keep stakeholders informed on everything coming into SYSSEC.
• Improve the service, continuously. Look for recurring patterns, find root causes, and change the conditions that created them.
• Build things that reduce the work. Scripts, automations, integrations, paved-road workflows.
• Be a partner to the business. Help colleagues get more out of their devices, applications, and AI tools.
• Contribute to strategic delivery. Around 20% of the role is higher-leverage work: contributing to platform design, supporting infrastructure decisions.

Systems Associate – Graduate/Entry-level

Solutions Engineer

• Accelerating the Tech Win by translating prospect requirements and legacy constraints into clear, actionable integration approaches aligned to our onboarding and integration playbooks.
• Run focused, high-impact technical discovery and design workshops with underwriters, actuaries, and IT stakeholders to deeply understand their workflows and shape viable solution architectures.
• Act as the trusted technical voice throughout the sales cycle, guiding stakeholders through RFPs, RFIs, due diligence, and security reviews to remove friction and keep deals moving.
• Design, build, and present compelling POV (Proof of Value) materials, Proofs of Concept and demos that showcase hx Renew’s integration capabilities and how we can transform customers’ pricing and underwriting processes.
• Partner with Product Engineering as “Customer Zero”, testing new features in real-world scenarios, surfacing edge cases, and feeding back insights that improve product quality and relevance.
• Create and maintain reusable assets – from integration libraries and reference architectures to demo environments and technical presentations – that scale the impact of the Field Engineering team across multiple deals and regions.

Solutions Architect – Pre Sales

• Own the technical sales motion for complex opportunities, driving the technical win across discovery, demos, proofs of value, and technical evaluations - leveraging AI-assisted process
• Design and deliver high-impact, persona-led demos for actuaries, underwriters, IT, and executive stakeholders, showing both the power of hx Renew and the art of the possible
• Run technically ambitious POVs, often innovating at the edge of hx Renew’s capabilities to address complex or novel customer use cases
• Act as a trusted technical advisor throughout the sales process, contributing meaningfully to RFPs and RFIs, answering deep technical questions, handling objections
• Rapidly build deep expertise in hx Renew, Python-based workflows, insurance pricing and AI use cases becoming a credible technical authority with customers and internal teams
• Feed real-world customer insight back into Product and Engineering, helping shape future platform capabilities based on emerging customer needs and emerging AI use cases

Senior Actuarial Solutions Engineer

Consultant

• Build clear, data-driven business cases and ROI models that quantify the financial impact of hx for prospects and customers, helping them make confident buying decisions.
• Partner with US Sales on strategic enterprise opportunities, especially around AI Vanguard, to craft tailored value narratives that accelerate deal cycles and increase win rates.
• Develop benchmarking, ROI analysis, and customer insight that equips Sales and senior leaders with compelling proof points for executive-level commercial conversations.
• Translate complex customer problems, workflows, and data into simple, credible value stories that resonate with senior stakeholders across actuarial, underwriting, and business leadership.
• Build trust with internal teams and external executives by delivering high-quality analysis, clear communication, and well-structured recommendations throughout the sales and post-sale lifecycle.
• Help define and codify the early US Value Consulting motion by creating reusable frameworks, models, and ways of working that can be scaled across markets and segments.

Business Value Consultant

• Act as a strategic partner to a portfolio of complex US enterprise insurance customers, aligning underwriting and pricing objectives to hx’s AI-powered platform to drive sustained adoption and measurable business outcomes.
• Own account health and commercial performance end-to-end, including renewals, expansion identification, and proactive risk management to deliver strong GRR and NRR across your portfolio.
• Forecast and deliver against core Customer Success metrics, regularly inspecting pipeline, renewal likelihood, and expansion signals to support predictable regional revenue outcomes.
• Lead high-impact customer engagements such as QBRs, executive workshops, and value assessments that demonstrate ROI, reinforce hx’s strategic value, and deepen executive-level relationships.
• Capture structured customer feedback and performance insights, translating them into clear recommendations that influence product roadmap decisions and operational improvements.
• Partner cross-functionally with Sales, Product, Delivery, and Business Value Consulting, leveraging AI-enabled tools and workflows to unblock issues, improve efficiency, and enhance customer outcomes.

Enterprise Customer Success Manager

• Partner with US insurance customers to understand their goals across pricing, underwriting and portfolio management, and help them get sustained value from hx.
• Own customer health across your portfolio, tracking adoption, risks, actions and next steps clearly.
• Support renewal and expansion planning by identifying risks, customer needs and commercial signals early, working closely with Sales and CS leadership.
• Lead customer engagements such as QBRs, value reviews, workshops and regular account check-ins.
• Build strong relationships with a range of customer stakeholders, from day-to-day users through to senior sponsors.
• Work closely with Sales, Product, Delivery and Business Value Consulting to unblock issues and create a joined-up customer experience.
• Capture useful customer feedback and share it clearly with internal teams to help improve our product, delivery and ways of working.
• Contribute to repeatable CS processes as the US team scales, including success planning, customer health reporting and account planning.

Affiliate Manager

• Own hiring across the business end-to-end - both technical and non-technical.
• Run a sourcing-led operation. Design the targeting, build the messaging, and run the patterns that turn cold talent into committed hxers.
• Help build hx's brand - contributing to employer branding initiatives and using every candidate conversation as a way to build hx's reputation in the market.
• Bring market intelligence back to the business as a regular input - where the bar is moving and what’s shifting in comp and expectations across the roles you cover.

Talent Partner

Art Director

• Own the end-to-end creative process from brief to final delivery, producing high-quality video, motion, design, and event assets aligned to brand standards and campaign priorities.
• Develop compelling storytelling concepts that bring hx's brand, customer success, and product narrative to life across multimedia formats.
• Lead creative direction and production planning for out-of-home and experiential brand activations, coordinating execution for flagship events and priority campaigns.
• Scope and coordinate external creative production partners — agencies, editors, photographers, and specialist freelancers — ensuring quality and delivery against tight timelines.
• Use AI-native tools and industry-standard creative software to accelerate output and maintain creative consistency across a growing volume of work.
• Collaborate closely with the Corporate Marketing team, product marketing, and leadership to turn strategic briefs into launch-ready creative that drives brand visibility and audience engagement.

Strategic Partnerships Manager

Customer Success Manager

Systems Associate – Graduate/Entry-level

Solutions Architect – Pre Sales

Senior Actuarial Solutions Engineer

Business Value Consultant

Enterprise Customer Success Manager

Customer Success Manager

Talent Partner

Multimedia Creative Manager