Customer Success Manager

hyperexponential

Customer Success Manager at hx working with top-tier insurers on pricing and portfolio strategies. Building customer relationships and driving product adoption to enhance value and retention.

Posted 6/18/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $111,150 - $135,850 per yearWebsite

About the role

Key responsibilities & impact

Partner with US insurance customers to understand their goals across pricing, underwriting and portfolio management, and help them get sustained value from hx.
Own customer health across your portfolio, tracking adoption, risks, actions and next steps clearly.
Support renewal and expansion planning by identifying risks, customer needs and commercial signals early, working closely with Sales and CS leadership.
Lead customer engagements such as QBRs, value reviews, workshops and regular account check-ins.
Build strong relationships with a range of customer stakeholders, from day-to-day users through to senior sponsors.
Work closely with Sales, Product, Delivery and Business Value Consulting to unblock issues and create a joined-up customer experience.
Capture useful customer feedback and share it clearly with internal teams to help improve our product, delivery and ways of working.
Contribute to repeatable CS processes as the US team scales, including success planning, customer health reporting and account planning.

Requirements

What you’ll need

Built trusted relationships with senior customer stakeholders and supported long-term account health.
Supported renewals, risk management or expansion conversations in partnership with Sales or Account Management teams.
Led customer meetings such as QBRs, value reviews, workshops or success planning sessions.
Worked cross-functionally with Sales, Product, Delivery, Implementation or similar teams to resolve customer challenges.
Used data, customer insight or health metrics to prioritise actions and make good decisions.
Operated well in fast-moving or ambiguous environments, with a bias towards ownership and clear communication.

Benefits

Comp & perks

$6000 training and conference budget for individual and group development.
Full medical, dental, vision package to fit your needs
Mental health support via Spring Health and Rula
Access to One Medical
Flexible vacation policy; work hard and take time when you need it
Pet discount plans, retirement plan (401K), and discount programs available to employees
Top-spec equipment (laptop, screens, adjustable desks, etc.).
Regular remote and in-person hackathons, lunch and learns, socials, and game nights.
Team breakfasts and lunches, snacks, drinks fridge, and a fun office at our WeWork office space.
Exceptional opportunities for personal development and growth as we build something remarkable together.

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Soft Skills

relationship buildingcustomer engagementrisk managementcross-functional collaborationclear communicationdata analysisproblem-solvingcustomer insightaccount planningownership