Enterprise Customer Success Manager

hyperexponential

Enterprise Customer Success Manager collaborating with major insurance companies utilizing AI solutions. Driving customer success and renewals while managing strategic enterprise accounts.

Posted 6/18/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $141,750 - $157,500 per yearWebsite

About the role

Key responsibilities & impact

Act as a strategic partner to a portfolio of complex US enterprise insurance customers, aligning underwriting and pricing objectives to hx’s AI-powered platform to drive sustained adoption and measurable business outcomes.
Own account health and commercial performance end-to-end, including renewals, expansion identification, and proactive risk management to deliver strong GRR and NRR across your portfolio.
Forecast and deliver against core Customer Success metrics, regularly inspecting pipeline, renewal likelihood, and expansion signals to support predictable regional revenue outcomes.
Lead high-impact customer engagements such as QBRs, executive workshops, and value assessments that demonstrate ROI, reinforce hx’s strategic value, and deepen executive-level relationships.
Capture structured customer feedback and performance insights, translating them into clear recommendations that influence product roadmap decisions and operational improvements.
Partner cross-functionally with Sales, Product, Delivery, and Business Value Consulting, leveraging AI-enabled tools and workflows to unblock issues, improve efficiency, and enhance customer outcomes.

Requirements

What you’ll need

Managed and grown complex enterprise SaaS accounts, driving measurable customer outcomes, strong platform adoption, and consistent renewal performance across a portfolio.
Executed proactive renewal and expansion strategies that contributed to high net revenue retention, with clear ownership of commercial outcomes and account health.
Led senior executive customer interactions including QBRs, value reviews, or strategic workshops that influenced decision-making and strengthened long-term partnerships.
Worked cross-functionally with Sales, Product, and Delivery teams to resolve complex customer challenges and deliver aligned success plans in ambiguous environments.
Demonstrated strong commercial and analytical acumen, including understanding value drivers, renewal dynamics, forecasting, and metrics-driven decision-making.
Adopted AI-enabled tools or workflows to improve productivity, customer insight, or operational efficiency, showing curiosity and willingness to experiment with emerging technologies that drive impact.

Benefits

Comp & perks

$6000 training and conference budget for individual and group development.
Full medical, dental, vision package to fit your needs
Mental health support via Spring Health and Rula
Access to One Medical
Flexible vacation policy; work hard and take time when you need it
Pet discount plans, retirement plan (401K), and discount programs available to employees
Top-spec equipment (laptop, screens, adjustable desks, etc.).
Regular remote and in-person hackathons, lunch and learns, socials, and game nights.
Team breakfasts and lunches, snacks, drinks fridge, and a fun office at our WeWork office space.
Exceptional opportunities for personal development and growth as we build something remarkable together.

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Hard Skills & Tools

SaaS account managementcustomer success metricsrenewal strategiesexpansion strategiesforecastinganalytical acumenmetrics-driven decision-makingrisk managementcommercial performancevalue assessments

Soft Skills

strategic partnershipexecutive-level relationship buildingcross-functional collaborationproblem-solvingcuriosityadaptabilitycommunicationinfluenceleadershipcustomer engagement