Customer Success Manager

hyperexponential

Customer Success Manager engaging with enterprise insurers to optimize product adoption and value. Collaborating cross-functionally to enhance account health and customer relationships within a hybrid work setting.

Posted 7/14/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in driving customer value and adoption for enterprise SaaS solutions, with a focus on account health management, proactive renewal strategies, and cross-functional collaboration to enhance customer success. Proven ability to capture and translate customer feedback into actionable improvements while fostering strong relationships in high-growth environments.

Highest-signal resume keywords

Enterprise SaaS Customer EngagementAccount Health ManagementNet Revenue RetentionCross-Functional CollaborationCustomer Feedback Synthesis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Value DeliveryRenewal ManagementExpansion Opportunity IdentificationQBR FacilitationWorkshop LeadershipValue Assessment ExecutionProduct Adoption StrategiesOperational Improvement Influence

Soft Skills

ResilienceAdaptabilityProactive Ownership

Industry Keywords

InsuranceFintechB2B EnvironmentCustomer Success Strategies

About the role

Key responsibilities & impact

Drive measurable customer value and adoption by guiding accounts to achieve strategic outcomes and maximise use of core product capabilities.
Maintain and grow account health, delivering strong net revenue retention through proactive renewal management, early risk identification, and expansion opportunity spotting.
Deliver high-quality customer engagements, such as QBRs, workshops, and value assessments, that showcase deep understanding and elevate the hx brand.
Capture and structure feedback from enterprise customers, translating insights into actionable product and operational improvements.
Champion cross-functional collaboration, partnering with Sales, Product, and BVC to ensure seamless delivery, resolve issues, and align on customer success strategies.
Demonstrate hx Values and Culture, providing tangible examples of values-driven behaviour beyond core responsibilities during performance reviews.

Requirements

What you’ll need

Delivered measurable value and adoption outcomes for enterprise SaaS customers, ideally within insurance, fintech, or complex B2B environments.
Managed account health and renewals, achieving strong net revenue retention and identifying expansion opportunities in a high-growth setting.
Led high-impact customer engagements (QBRs, workshops, value assessments) that resulted in increased product adoption and customer satisfaction.
Captured and synthesised structured customer feedback, influencing product or operational improvements at scale.
Collaborated effectively with Sales, Product, and Delivery teams to drive customer success and resolve complex challenges.
Demonstrated resilience, adaptability, and proactive ownership in fast-paced, ambiguous environments, consistently prioritising actions for business impact.

Benefits

Comp & perks

£5,000 training and conference budget for individual and group development.
25 days of holiday plus 8 bank holidays (33 days total).
Company pension scheme via Penfold.
Mental health support and therapy via Spectrum.life.
Individual wellbeing allowance via **Juno**.
Private healthcare insurance through AXA.
Income protection and Life Insurance.
Cycle to Work Scheme
Top-spec equipment (laptop, screens, adjustable desks, etc.).
Regular remote and in-person hackathons, lunch and learns, socials, and game nights.
Team breakfasts and lunches, snacks, drinks fridge, and a fun office at The Ministry
Exceptional opportunities for personal development and growth as we build something remarkable together.