Humana

Director

• Lead, coach, and develop a team of Regional Account Executives responsible for the daily operational management of IFG's agency partners.
• Establish clear performance standards, service-level expectations, and accountability metrics for RAEs.
• Create scalable processes that support agency onboarding, contracting, credentialing, reporting, issue resolution, and ongoing operational management.
• Drive consistency in partner communication, execution cadence, and service delivery across all regions.
• Oversee the full operational lifecycle of IFG's agency partners, including onboarding and activation processes, carrier contracting coordination and readiness tracking, systems access and technology enablement, production reporting and reconciliation, commission alignment and escalation management, compliance adherence and documentation integrity, ongoing operational performance reviews.
• Serve as the operational bridge between external agency partners and internal functional teams.

Associate Director, Agency Accounts

Manager

• Perform primarily face to face and telephonic assessments with members.
• Serve as the primary point of contact, providing integrated care to ensure members receive timely, high-quality, and coordination services that meet their unique needs.
• Employ a variety of strategies, approaches, and techniques to manage a member's health issues and identify and resolve barriers that hinder effective care.
• Utilize high-quality, evidence-based behavioral health services through personalized care coordination, crisis intervention, peer support, and strong collaboration with medical and behavioral health providers.
• Provide comprehensive, integrated support to members experiencing behavioral health conditions, including children, adolescents, adults with serious mental illness (SMI) and serious emotional disturbance (SED), and justice-involved members.
• Engage members in their own communities, building trust and facilitating meaningful care coordination.
• Complete all required assessments, including the Comprehensive Risk Assessment (CHRA).
• Coordinate behavioral health and medical services, ensuring appropriate provider engagement and adherence to treatment plans.
• Improve member’s health literacy while addressing health related social needs to positively impact member’s healthcare outcomes and well-being.
• Oversee care planning, transitions, and service delivery as the quarterback of the member’s interdisciplinary care team (ICT).
• Facilitate ICT meetings, ensuring seamless communication among providers, Service Coordinators, and Care Management Extenders.
• Engage in biannual and quarterly face-to-face visits, ensuring continuous monitoring and proactive intervention.

Field Care Manager, Behavioral Health

Security Engineer

• Conducts level two triage of insider threat and data protection events
• Reviews log files, collects evidence, and analyzes information
• Identifies potential data exposure or insider risks
• Support operational management of Data Loss Prevention (DLP) tools
• Triage and investigate DLP alerts
• Assist with incident response and monitor web access
• Collaborate with EIP and Threat Management teams

Data Protection Security Investigations Analyst

• responsible for supporting Patient Safety analytics for the Medicare population
• developing, interpreting, and communicating advanced analytics to audiences across varying levels of leadership and data literacy
• translating complex data findings into clear, compelling narratives that drive strategic decision making
• contributing to both mid and long term planning efforts to ensure the effective creation, maintenance, and enterprise wide distribution of data assets for all Patient Safety measures
• significant cross functional collaboration to support outreach initiatives, including study design, vendor partnership management, and marketing support
• managing multiple concurrent workstreams and priorities in a fast paced environment

Associate Director, Informatics

Architect

• manage all aspects of delivery of IAM product capabilities
• acts as the subsidiary IAM architect within the company
• provide regular executive updates to ensure alignment with senior business and IT executives and the business segments they support
• develops the business case to integrate the IAM technology and processes supporting subsidiaries into Humana standards
• drive development of dashboards and reports using analytics, metrics, and key performance indicators (KPIs) to measure progress
• identify and quantify opportunities for roadmap prioritization
• assess tech debt as part of the development backlog and manage accordingly
• collaborate intra-team as well as with broader internal and external stakeholders, including engineering, business teams, and partners
• share information and results effectively and succinctly with right level of information detail
• represent Humana in community and industry, programs and conferences

Principal Subsidiary IAM Business Architect

• Drive high-priority transformation initiatives that enable the organization to achieve its strategic goals.
• Ensure successful solutioning and delivery of complex projects by guiding teams, fostering cross-functional collaboration, and building strong relationships with business stakeholders.
• Oversee multiple project teams, manage dependencies, and provide thought leadership to shape approaches aligned with broader transformation objectives.
• Lead project-level answer generation and ensure alignment with enterprise transformation goals.
• Oversee day-to-day execution of projects with staffed delivery resources.
• Identify and raise cross-functional connections and dependencies for Transformation Office engagement.
• Build and maintain strong relationships with key business stakeholders to support project success.
• Develop project workplans, define delivery approaches, and provide input on project scope.
• Coach and develop team members, including Leads, Consultants, and Analysts, fostering growth and capability building.

Director, Enterprise Transformation

Auditor

• Conduct operational, compliance, financial and investigative audits that may require in-depth evaluation and judgment
• Determine the scope of audits to evaluate the adequacy and effectiveness of the systems and controls under audit
• Participate in the development of the risk-based audit plan, including risk identification
• Review audit work papers and communicate the results of projects via written reports and oral presentations to management
• Identify audit issues and root causes, recommend improved internal controls and business processes

Senior Internal Auditor

• Perform audit projects and consulting engagements in accordance with established methodology and within budgeted timeframes
• Independently prepare audit workpapers in accordance with Institute of Internal Audit and departmental standards
• Participate in audit planning, fieldwork and reporting phases of engagements
• Assist in identifying audit issues and root causes, recommend improvements, and ensure that corrective action plans are developed and implemented by management
• Communicate the results of audit and consulting projects via written reports and oral presentations to management

Internal Auditor 2

Events

• Plan and execute 15–20 highly complex events across the U.S. annually
• Collaborate with business partners to achieve event objectives
• Identify appropriate venues, negotiate contracts, and manage all site logistics
• Proactively assess potential risks and implement contingency plans to address issues during events
• Communicate essential information to business partners as needed
• Provide comprehensive post-event reporting, analysis, and actionable insights to business partners and leadership
• Influence and uphold best practices and company guidelines to ensure all meetings align with organizational vision
• Lead projects as required

Senior Event Planning Professional

Product Manager

• Responsible for conveying product vision and roadmap to an Agile delivery team by defining user stories and prioritizing product backlog
• Maximizes value of product created by Agile team
• Liaises with stakeholders and the development team ensuring the right product is being built, in the right order, within budget and by the deadline
• Serves as the Agile team's primary contact for information, work prioritization, and decision-making
• Begins to influence department’s strategy
• Makes decisions on moderately complex to complex issues regarding technical approach for project components

Senior Product Owner

Medical Billing and Coding

• Identify opportunities to improve provider documentation and create tailored education plans
• Create and execute the risk adjustment strategy for each provider group
• Analyze data and reporting and provide educational sessions with providers for quality of care
• Collaborate with relationship owners and HQRI to monitor and develop strategies
• Create compliant PowerPoint presentations tailored to group strategy

Senior Medical Coding Educator

Procurement

• Establish and implement software renewal activities across Humana’s enterprise
• Proactively track and execute software renewals to ensure timely end-to-end processing
• Lead and support associates on daily software renewal activities
• Identify and collaborate with key stakeholders to align business objectives, compliance and enhance stakeholder satisfaction
• Participate in strategic planning and process improvement
• Ensure that supplier compliance and performance aligns with organizational objectives, standards, cost-saving initiatives, and agreement terms
• Recommend policies, standards and procedures that are aligned with IT standards and strategy
• Maintain a centralized renewal calendar and monitor renewal statuses through completion and recording
• Review and assign software renewal activities and tasks to associates across the IT Procurement & Supplier Management team
• Review licenses or contracts to ensure that software is covered by the contract and documented
• Analyze software spend and identify cost-saving opportunities to maximize Return on investment
• Negotiate with suppliers to secure favorable terms, pricing, and compliance
• Research and recommend supplier optimization strategies
• Review supplier analysis including capabilities, goals, risk profile, and financial health
• Collaborate cross-functionally to align procurement with organizational strategies
• Conduct research, assemble data, and use reporting tools and dashboards to refine information delivery
• Follow internal procurement policies and external regulatory requirements
• Exercise independent judgment and decision making on complex issues regarding job tasks and related tasks

IT Procurement Lead – Software Renewals

• Lead dedicated Scrum team(s) through all SAFe Agile Ceremonies such as: Daily Stand up, PI Planning, Sprint Planning, Backlog Refinement, Sprint Review, Sprint Retrospective, ART Synch, Scrum of Scrums, PO Synch, System Demo, Solution Demo, etc.
• Lead your dedicated scrum team(s) through quarterly on-site PI Planning.
• Create and refine user stories for the team and maintain a robust backlog ensuring adequate workload for dev team members.
• Prioritize and assign work for development team members based on Humana’s LPM (Lean Portfolio Management) strategy with a top-down value approach.
• Manage technical relationships with external E.H.R. Partners, internal dependent technical partner teams, consuming business owners and own the end-to-end delivery of technical solutions ensuring all parties involved are aligned with the delivery and timelines of the same.
• Manage internal communications with Interoperability Principal Product Managers, Lead Product Managers, IT Directors and AVPs, IT Solution Managers, Tech Leads, Solution Architects, Application Architects, Scrum Masters.
• Remove blockers and drive delivery of the technical solution for product initiatives.
• Lead communications and drive discussions with other Humana teams to achieve product team goals such as Humana’s PIRC (Protected Information Review Council) and Internal Business Leaders and stakeholders for consuming business teams such as Stars, MRA, Clinical and many more.
• Ensure the alignment of delivery timelines meets our strategic goals for Interop Products and our partners’ strategic goals.
• Decompose High Level Architecture and apply that understanding to the work breakdown and strategy for development and consumption.
• Stay apprised and understand Interoperability regulatory and compliance requirements from CMS distilling those into product technical requirements for development teams to deliver.
• Ensure maximum value is delivered to the enterprise through the work of the team(s).
• Function and acquire expertise across multiple Interoperability Product Areas, not just one.
• Develop subject matter expertise and share your acquired knowledge base with others who need to learn.

Lead Interoperability Product Owner

Product Marketing

• Lead and support end-to-end product marketing strategy across Humana's diverse product portfolios, including MA, MAPD, D‑SNP, PDP, Med Supp, Group Medicare, and specialty products.
• Translate analytics and insights into actionable strategies, informing product positioning, messaging, and go‑to‑market plans to drive growth, enhance the experiences of our members and improve engagement.
• Partner with cross‑functional teams—including Product, Brand, Sales, Group Segment leadership, and Compliance—to ensure alignment, accuracy, and timely execution.
• Translate analytics, insights, member feedback, and market intelligence into actionable strategies that inform product positioning, messaging, and go‑to‑market plans to drive growth, deepen engagement, and increase lifetime member value.
• Partner with cross-functional teams—including Product, Brand, Sales, Group Segment leadership, Compliance, Operations, Broker Distribution, Lifecycle Marketing, Data & Analytics, and Consumer Insights to ensure strategic alignment, executional excellence, and insight integration.
• Lead campaign planning and creative development for multi‑channel marketing initiatives, overseeing briefs, asset development, and performance measurement.
• Monitor performance and identify optimization opportunities, leveraging testing frameworks, analytics, and market trends to advance growth and improve engagement.
• Collaborate with Customer Lifecycle Marketing to deliver personalized, relevant experiences across key touchpoints that support acquisition, onboarding, activation, engagement, and retention.
• Advance growth and retention objectives across Humana's product portfolio through differentiated messaging, enhanced experiences, and targeted engagement strategies.
• Refine and elevate marketing materials and communications by applying competitive intelligence, member insights, and regulatory updates to clearly differentiate Humana's offerings, strengthen value propositions, ensure compliance, and increase market relevance.
• Support the development and management of marketing roadmaps, content creation, and stakeholder communications to ensure effective planning and cohesive execution.
• Ensure all marketing deliverables are clear, compliant, and aligned with CMS and internal standards, supporting member acquisition, retention, and overall experience.
• Contribute to ongoing process improvements and best‑practice development to improve operational efficiency and scalability within the marketing organization.

Senior Associate, Product Marketing Strategy

Account Executive

• Achieve or exceed personal sales production expectations established by management.
• Develop and maintain multiple benefits brokerage relationships within assigned territory.
• Tracks all activities in company’s CRM system and keep current by updating account information regularly.
• Develop a clear understanding of our business and our diverse Group products.
• Must gain a thorough understanding of our business relationships within the brokerage community and the clients we serve.
• Collaborate with Ancillary Sales Executive and Ancillary Client Executive to expand broker/client relationship in assigned markets.
• Implement and support new sales initiatives developed by Humana to increase sales of existing products and/or develop sales of new products.
• Work closely with the market team to support, mentor and motivate the team to create a strong culture and drive positive results.
• Coordinate with other team members and departments to optimize the sales effort.
• Builds Brand across the market in conjunction with outside organizations and key constituents.
• Identify other strategic relationships in the market and develop those circles of influence to drive business to Humana, Inc.
• Occasionally be required to set-up new cases and participate in enrollment