Humana

Business Intelligence Analyst

• own the measurement strategy for key platforms
• design reporting and data products to support insight generation
• be the analytics subject matter expertise on conversational channel trends and outcomes
• collaborate with teams to drive analytics initiatives

Business Intelligence Lead – Conversational Channels

• Partner closely with Product, Design, and Engineering teams to implement a web analytics strategy to measure experience effectiveness and outcomes
• Define KPIs and success metrics for analytics initiatives and track realized operational and financial value
• Collaborate across disciplines and domains to build alignment around outcomes
• Manage the analytics backlog, continuously prioritizing work based on strategic value, feasibility and product needs
• Design and lead an intake and prioritization process, establishing transparent criteria through stakeholder collaboration and evolving the approach based on organizational needs
• Establish service level expectations and communications practices that keep stakeholders informed about request status, timelines and prioritization rationale
• Translate analytical insights into clear, executive ready reports, projections, and presentations
• Develop a high performing team, fostering technical excellence, continuous learning and collaborative culture
• Strengthen shared services partnerships while introducing operating models, processes, and standards that enable company-wide impact
• Navigate organizational complexity and competing priorities with diplomacy, finding win-win solutions where possible and making clear calls when necessary
• Translate technical concepts into business value propositions that resonate with executive and operational stakeholders

Director of Business Intelligence – IVR, Digital IVA, Conversational AI

Designer

• Translates objectives defined in a strategic brief into a broad range of compelling creative concepts for integrated marketing campaigns
• Collaborates with cross-functional teams to develop marketing creative for all media including email, web, direct mail, OOH, print, SMS, social, and video
• Develops stimuli for consumer testing and uses data insights to inform creative solutions
• Leverages technology and GenAI to generate concepts, adapt creative controls, and accelerate content delivery
• Fosters a collaborative creative culture and provides constructive critique to design peers to elevate outcomes
• Works in an agile flex model and capable of executing work at any stage of the creative development process
• Presents creative work, articulating strategic rationale behind creative choices
• Integrates stakeholder feedback to advance creative solutions
• Manages multiple complex projects simultaneously while meeting deadlines and maintaining high-quality standards
• Stays informed on industry trends and best practices for advertising, digital marketing and copywriting

Senior Designer

Community Manager

• Act as a liaison between markets, sales, and community partners to ensure seamless coordination and execution.
• Foster a collaborative, mission-driven team culture focused on growth, impact, and accountability.
• Develop and implement local outreach strategies, including events and partnerships, to generate quality leads.
• Identify and cultivate high-potential lead sources, including T65 opportunities.
• Track and measure grassroots marketing, community outreach, and event success.
• Build and maintain strong relationships with community organizations, local businesses, and other stakeholders.
• Plan and execute community events to enhance brand visibility and generate leads.
• Prepare and present regular reports on outreach activities, performance, and outcomes.

Field Community Executive

Vice President

• Create and oversee clinical strategy for the region
• Drive quality improvement, cost efficiency, and population health outcomes through strategic provider partnerships, data-informed decision-making, and cross-functional collaboration
• Cultivate and maintain trusted relationships with CMOs and senior executive/clinical leaders at provider and care delivery partner organizations
• Collaborate with finance, analytics, and market leadership to identify cost and quality outliers and implement targeted action plans
• Partner with national innovation teams to pilot and scale emerging technologies and care models
• Collaborate with vendor partnerships and evaluate performance against clinical and financial KPIs

Regional Vice President – Health Services

Medical Billing and Coding

• Reviews and educates providers on disputed adjudicated claims
• Extracts clinical information from medical records and assigns appropriate procedural terminology and medical codes
• Analyzes, enters, and manipulates databases
• Responds to or clarifies internal requests for medical information
• Exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures

Medical Coder

Manager

• lead investigations into suspected fraudulent or abusive practices involving healthcare services and related health plan activities
• operate within established guidelines and procedures, leveraging advanced technical expertise to resolve moderately complex issues
• collaborate with law enforcement agencies to coordinate investigative activities
• prepare detailed and complex investigative and audit reports
• conduct on-site audits of provider records to assess the accuracy and appropriateness of billing practices

Manager, Fraud and Waste

Security Engineer

• Conduct threat, risk and vulnerability assessments ahead of planned events or travel; develop cost-effective countermeasures and other risk mitigations to fill identified gaps
• Liaise with physical security team and/or security contractors to ensure appropriate security measures and technology are available for deployment
• Investigate threats to associates; identify and implement safeguards to ensure associate safety
• Coordinate with external hotel/meeting or other venue security; to ensure tailored risk mitigation deployment
• Provide transportation to senior leaders
• Coordinate use and care of fleet vehicles in support of transportation requirements
• Consult with partners throughout the enterprise to ensure logistical requirements are addressed
• Regularly coordinate with Executive Assistants to understand/support planned travel
• Support business leaders in the absence of other administrative support
• Provide routine updates to supervisor and Humana Fusion Center to ensure situational awareness within the organization
• Consult with facilities and project managers during construction to ensure safety/security considerations are addressed
• Contribute to the development/refinement of standard operating procedures associated with travel and event planning and execution
• Establish and maintain relationships with maintenance and security vendors at select sites to include principle’s residence
• Provide close protection of executive members including developing, assessing, and implementing protection strategies and plans
• Provide guidance and interpretation about security standards, practices, and programs to support regional and global business and security initiatives
• Partake in continuous Executive Protection training
• Maintains liaison with government, industry, and intelligence professionals
• Brief Executives on geopolitical developments, incidents and trends that could affect Humana Inc. business and personnel
• Traveling nationwide and internationally, with frequent overnight and weekend travel, as necessary

Senior Security Professional – Executive Support

Strategy

• Develop and continuously refresh the 5+ year enterprise strategy
• Partner with C-Suite leaders to deliver strategic projects
• Prepare compelling, Board and investor-ready materials
• Support M&A due diligence efforts
• Drive annual Strategic Planning process
• Lead industry, market and competitive research and analysis

VP, Corporate Strategy

Auditor

• Evaluate the efficiency and effectiveness of Humana's operational processes
• Assist in driving the achievement of Humana's strategic and financial objectives
• Execute the audit plan and prepare reports for management
• Provide recommendations on process improvements and efficiencies
• Document detailed process walkthroughs and execute test plans
• Collaborate with internal audit team members to support company and team goals
• Perform testing of key controls

Internal Auditor

• Perform IT audit and cybersecurity-focused consulting engagements, evaluating application, infrastructure, and cloud environments following established audit methodology and within budgeted timeframes.
• Execute IT audit procedures, including planning, walkthroughs, control testing, data analysis, and documentation of results in complex environments requiring significant technical judgment.
• Apply professional IT audit concepts, cybersecurity frameworks (e.g., NIST CSF), and established technologies while consistently using standard audit techniques such as control testing, data analysis, and risk assessment.
• Review, analyze, and interpret IT, security, and operational data to identify control gaps, technology risks, and vulnerabilities within Humana's governance, risk, and control environment with a primary focus on cybersecurity and technology operations.
• Audit and evaluate cybersecurity controls across a large and intricate technology landscape, spanning cloud platforms, identity and access management systems, distributed infrastructure, network architectures, and enterprise applications.
• Assess emerging risks, including those related to AI/ML technologies, cloud transformation, identity modernization, data governance, and evolving threat vectors.
• Identify control weaknesses, cybersecurity vulnerabilities, misconfigurations, and root causes, and prepare clear, actionable draft audit issues that reflect impact, likelihood, and risk alignment.
• Ensure risks are mitigated by recommending security-focused improvements.
• Clearly and concisely communicate the results of IT audit and cybersecurity engagements through written reports and presentations to management, translating technical risks into business relevant impact.
• Prepare and communicate clear, concise, and risk-focused audit reports and recommendations for management, translating deep technical issues into business relevant insights.
• You will leverage AI and automation tools to improve audit risk assessment, testing and document process improvements for department-wide adoption.

Senior IT Auditor

Content Marketing Manager

• Define, create and manage content for IVA and IVR experiences, including dialogue, prompts, error messaging and navigation, ensuring clarity, accessibility and alignment with user needs and business goals
• Create content strategies and direct information architecture, systems of words, content types and voice and tone to ensure content is aligned to established audience and business objectives, research insights, brand standards, legal and compliance requirements, accessibility best practices and digital standards
• Collaborate with other UX experts on content organization, navigation, site maps and information architecture
• Seek simplicity, distilling complex concepts into clear, concise and contextual content and taxonomies
• Regularly audit and inventory content to identify gaps in quality, compliance, standards and branding
• Continuously refine conversational content based on user feedback, analytics and testing, while adhering to accessibility, compliance and brand standards
• Maintain Humana digital content guidelines, standards, tools and processes

Lead Content Designer

Product Manager

• Own the PBM & Domani Data Product Backlog (New + Legacy)
• Partner with the Data Product Manager to translate PBM and Domani strategy into a prioritized, story-driven backlog
• Write clear, testable user stories that reflect PBM and Domani consumer needs
• Ensure PBM and Domani data modernization efforts result in managed data products
• Apply and reinforce existing governance and stewardship models across PBM and Domani data products
• Improve usability and trust by ensuring PBM and Domani data products consistently meet established standards
• Partner with operational, digital, and Domani stakeholders to ensure data products support real-world needs
• Operate within SAFe with a story-first mindset and coordinate across engineering, analytics, platform, security/compliance, and JV partners

Lead Data Product Owner – PBM

Threat Intelligence Specialist

• Analyze complex information systems to understand associated cybersecurity risks and provide proactive identification of security events.
• Conduct hypothesis-driven threat hunts, detect suspicious activity, and support the identification and investigation of potential security incidents.
• Partner with SOC and incident response teams to validate findings, document outcomes, and recommend improvements to monitoring coverage and investigative processes.
• Contribute to insider threat monitoring by identifying anomalous user behavior, credential misuse, and suspicious data access or movement patterns, escalating concerns through appropriate channels.

Senior Insider Threat Hunter

Data Scientist

• Design AI solutions using Python, computer vision, and generative models like LLMs and diffusion models.
• Ensure responsible development aligned with Humana’s ethical standards, focusing on transparency, safety, and real-world impact.
• Build autonomous AI agents using frameworks (i.e. LangChain, LangGraph, AutoGen, CrewAI) to support reasoning and decision-making in healthcare.
• Embed AI into Humana’s systems and workflows.
• Partner with business teams to understand challenges, co-create solutions, and communicate AI capabilities clearly—especially around generative AI.
• Design for scalability, reliability, and compliance.
• Work with engineering and product teams to implement best practices for deploying and maintaining AI models in production.
• Develop data science initiatives, leveraging insights to influence strategic decisions at Enterprise AI.
• Foster collaboration among data scientists, software engineers, and key stakeholders to deliver impactful AI solutions that drive business value.
• Develop and maintain complex machine learning models and algorithms.
• Build machine learning models and integrate them into our production system.
• Create reports, projections, models, and presentations to support business.