Howden, A Chart Industries Company

Claims Specialist

• Exercises proper judgment and decision making to analyze the claims exposure, to determine the proper course of action and to appropriately settle the claim
• Understanding and issuance of Reservation of Rights, Denial and general coverage position letters
• Interacts extensively with various parties involved in the claim process
• Utilize critical thinking and solid judgment to solve problems, make decisions and resolve issues inherent in handling losses, as well as plan and organize activities throughout the claims management process
• Successfully negotiate the settlement and disposition of bodily injury and property damage claims; interpret related claims documentation
• Documents and communicates all claim activities timely and effectively and in a manner which supports the outcome of the claim file
• Handles claims consistent with NBIS client and corporate policies, procedures and "Best Practices", and also in accordance with any statutory, regulatory and ethics requirements
• Performs other duties as assigned

Senior Casualty Claims Examiner

Software Engineer

• Provide a home for talent with a unique culture.

Developer Intern

• Initiate timely contact with all relevant parties upon claim assignment
• Handle low to moderate third-party general liability claims involving property damage and bodily injury
• Evaluates claims exposure and determines appropriate resolution strategies
• Analyze insurance policies to determine applicable coverage
• Draft and issues coverage position letters
• Negotiate bodily injury, property damage settlements
• Ensure all claim activities comply with DOI regulations and internal policies
• Maintain timely, accurate, and complete documentation of all claim activities and decisions
• Collaborate with underwriting, and internal teams to share insights and coordinate claim strategies
• Provide feedback to business partners to support continuous improvement in claims handling

Casualty Claims Examiner

Chief Marketing Officer

• Social media & influencer strategy (core focus).
• Own and manage Howden’s central and local social media presence across Facebook, Instagram, X, LinkedIn and emerging channels.
• Proactively plan, create and publish engaging content that builds brand awareness, drives engagement and supports commercial goals.
• Act as the go-to social media partner for our branch network, coaching and supporting branches to improve the quality and consistency of their local activity.
• Run branch drop-ins, training sessions and clinics to build confidence and capability.
• Build and evolve Howden’s social media influencer strategy, identifying relevant creators, ambassadors and partners, setting objectives and guidelines, and managing activity end to end.
• Monitor social trends, cultural moments and competitor activity, turning insight into timely, relevant content.
• Manage day-to-day community engagement, comments and reactive activity.
• Lead competitions, giveaways and community-focused social initiatives.
• Track performance, analyse results and share insight to improve future activity.
• Create and adapt compelling, on-brand content for social channels, taking core campaign or business content and translating it into engaging, channel-appropriate social activity.
• Act as the conduit between branches and the Communications Centre of Excellence, gathering local stories, insight and assets, and shaping clear briefs for newsletters, blogs and PR, ensuring social insight and local context are reflected.
• Film and edit short-form video content for social channels.
• Create or brief visual assets using tools such as Canva, or via our in-house studio, optimised for social platforms.
• Ensure all social and supporting content is compliant, accessible and aligned with brand and FCA guidelines.
• Support the rollout of national and local marketing campaigns from brief through to delivery and evaluation.
• Translate campaign strategy into clear, practical toolkits and guidance that branches can easily activate.
• Manage multiple projects simultaneously, keeping stakeholders aligned and delivery on track.
• Support events and local activations where required, including coordination of materials and content.

Marketing Executive

• Own and manage Howden’s central and local social media presence across Facebook, Instagram, X, LinkedIn and emerging channels.
• Proactively plan, create and publish engaging content that builds brand awareness, drives engagement and supports commercial goals.
• Act as the go-to social media partner for our branch network, coaching and supporting branches to improve the quality and consistency of their local activity.
• Run branch drop-ins, training sessions and clinics to build confidence and capability.
• Build and evolve Howden’s social media influencer strategy, identifying relevant creators, ambassadors and partners, setting objectives and guidelines, and managing activity end to end.
• Monitor social trends, cultural moments and competitor activity, turning insight into timely, relevant content.
• Manage day-to-day community engagement, comments and reactive activity.
• Lead competitions, giveaways and community-focused social initiatives.
• Track performance, analyse results and share insight to improve future activity.
• Create and adapt compelling, on-brand content for social channels, taking core campaign or business content and translating it into engaging, channel-appropriate social activity.
• Act as the conduit between branches and the Communications Centre of Excellence, gathering local stories, insight and assets, and shaping clear briefs for newsletters, blogs and PR, ensuring social insight and local context are reflected.
• Film and edit short-form video content for social channels.
• Create or brief visual assets using tools such as Canva, or via our in-house studio, optimised for social platforms.
• Ensure all social and supporting content is compliant, accessible and aligned with brand and FCA guidelines.
• Support the rollout of national and local marketing campaigns from brief through to delivery and evaluation.
• Translate campaign strategy into clear, practical toolkits and guidance that branches can easily activate.
• Manage multiple projects simultaneously, keeping stakeholders aligned and delivery on track.
• Support events and local activations where required, including coordination of materials and content.

Technical Product Manager

• Own and evolve the product vision, roadmap, and backlog for underwriting and rating platform capabilities
• Partner with underwriting leadership to define business needs, refine requirements, and ensure alignment with organizational goals
• Translate complex underwriting workflows and rating logic into clear, actionable user stories and acceptance criteria
• Lead backlog prioritization using data, business value, and technical considerations
• Work closely with technical development and integration teams to ensure clarity of requirements and timely delivery of features
• Manage PI planning activities within a SAFe environment, ensuring alignment across teams and ARTs
• Monitor delivery progress, remove impediments, and ensure high‑quality planning increments
• Collaborate with solution architects to ensure designs align with enterprise architecture, integration patterns, and scalability standards
• Understand and guide discussions around rating engines, data flows, APIs, and integration points
• Evaluate technical trade‑offs and support decision‑making across engineering and business stakeholders
• Facilitate cross‑functional discussions with underwriting, operations, IT, and leadership to gather feedback and drive consensus
• Communicate product status, risks, and decisions clearly to senior stakeholders
• Serve as the primary liaison between business teams and technical delivery teams
• Ensure delivered functionality meets business expectations through strong acceptance testing and validation
• Identify opportunities to streamline underwriting workflows, improve rating accuracy, and enhance user experience
• Champion Agile and SAFe best practices across teams
• Apply Lean methodologies or other process improvement frameworks to streamline workflows, reduce waste, and improve delivery efficiency
• Identify opportunities to enhance underwriting processes, rating accuracy, and user experience
• Promote Agile and SAFe best practices across teams

Senior Technical Product Owner

General Counsel

• Support the General Counsel in serving as a legal advisor to the U.S. retail insurance brokerage business
• Act as a trusted advisor to the U.S. leadership team, contributing to business strategy, governance, and operational planning
• Assist in developing and implementing legal policies, procedures, and frameworks tailored to high-growth business model
• Ensure compliance with federal, state, and local laws, as well as industry-specific regulations
• Assist in managing U.S.-based litigation and disputes
• Work closely with the General Counsel to help build and mentor the U.S. legal team

Associate General Counsel – U.S. Retail Brokerage

• Serve as a trusted second-in-command to the General Counsel supporting U.S. retail insurance brokerage operations
• Help shape a high-growth business in a dynamic, entrepreneurial environment
• Act as a legal advisor covering both specialty and retail insurance broking lines
• Support the General Counsel in business strategy, governance, and operational planning
• Participate in executive-level discussions providing legal insight on commercial and regulatory matters
• Assist in developing and implementing legal policies and procedures for a high-growth business model
• Ensure compliance with federal, state, and local laws, as well as industry-specific regulations
• Manage U.S.-based litigation and disputes, coordinating with external counsel
• Collaborate with Chief Risk Officer, Chief Data Privacy Officer, and IT to build compliant systems

Data Analyst

• Troubleshoot minor issues in Power BI reports and datasets.
• Interpret SQL queries to understand data structures and logic.
• Assist with collecting, cleaning, and validating data from various sources.
• Maintain the full documentation library for all reporting assets.
• Work in both Kanban and Scrum Agile environments.
• Continually improve processes and solutions, seeking ways to use new tools, features, and capabilities.

Data Analyst Intern

Account Executive

• Maintain and strengthen relationships with existing clients
• Oversee the renewal process for commercial insurance policies
• Evaluate clients' risk profiles and provide expert advice
• Provide exceptional service by addressing client inquiries
• Ensure New Business/Renewal targets are achieved
• Implement Company’s Compliance and office procedures
• Work with other teams within the Group as required

Commercial Account Executive

Project Manager

• Manage calendars, meetings, and expense reporting for the Head of Regulatory Operations & Market Enablement.
• Build and maintain reporting (e.g., Monday.com boards) to track priorities, and deliverables across the Regulatory Operations & Market Enablement function.
• Create and maintain reporting (e.g., Power BI) and structured outputs used to share information such as carrier codes, approvals, and status with the field.
• Provide flexible support for planning, coordination, and operational tasks as the function continues to scale and mature.
• Strong ability to manage calendars, tasks, and priorities in a fast-paced, executive-support environment.
• Experience building and maintaining work management tools (e.g., Monday.com) and creating reports or dashboards (e.g., Power BI).

Project Coordinator

Support Engineer

• Prepare and organize required documents and data needed for surplus lines quotes prior to binding.
• Review quotes for completeness, accuracy, and compliance with applicable surplus lines requirements prior to bind.
• Prepare and validate standard reports and data outputs used by the field and surplus lines team to support quoting activity.
• Support the Surplus Lines Field Specialist in proactively tracking renewal dates and seasonal volume trends to support readiness for peak surplus lines renewal periods.
• Receive, process, and track surplus lines pre-bind requests from the field; complete defined tasks and route questions or exceptions to the Field Specialist as appropriate.
• Verify that required surplus lines forms, disclosures, and supporting documentation are present and properly completed prior to bind.
• Strong ability to review paperwork, quotes, and reports for completeness and accuracy.
• Ability to manage multiple tasks, requests, and deadlines in a fast-paced, field-facing environment.
• Clear written and verbal communication skills for coordinating with field teams and internal partners.
• Comfort working in insurance systems (e.g., Applied Epic, InsCipher), databases, and standard reporting tools.
• Ability to follow defined processes, recognize exceptions, and escalate appropriately to the Field Specialist.

Surplus Lines Support Analyst

Insurance

• Lead onshore and offshore teams supporting across accounts payable, accounts receivable, and cash allocation activities
• Partner with Global IBA teams to ensure alignment with Group process standards, while incorporating U.S.-specific requirements within the agency management system
• Define operational requirements for new and existing processes, collaborating with key stakeholders including agency management SMEs, IT, Treasury, and Finance
• Drive team performance by setting clear objectives, monitoring delivery, and ensuring service level agreements are consistently met
• Facilitate and lead team and business-unit meetings as required to support operational alignment and issue resolution
• Ensure timely and accurate execution of cash matching, payment processing, and technical transactions, establishing and enforcing escalation protocols where necessary
• Maintain accurate, up-to-date system records and deliver accounting operations, and KPI reporting to Operating Entity and Group stakeholders
• Perform account reconciliations with markets and clients as required, ensuring issues are resolved efficiently and accurately
• Respond to account-related inquiries promptly and in accordance with defined service standards
• Monitor and assess regulatory and legal changes impacting IBA operations and ensure appropriate operational responses
• Provide support for U.S. Cashiering and Treasury activities

Head of IBA – US Retail, Insurance Broking Accounts

Manager

• Ensure timely and accurate execution of cash matching, payment processing, and other technical transactions
• Process IBA payment requests, complete cash matching, and reconcile accounts
• Build and maintain strong relationships with internal and external stakeholders
• Use data-driven insights to steer execution priorities
• Ensure compliance with company policies, procedures, and all applicable legal and regulatory requirements

Cash Allocation Manager

Administration

• Manage the submission of license applications, ensuring all required documentation and information are complete and accurate.
• Maintain and update licensing databases and records, ensuring data integrity and accessibility for reporting and compliance.
• Research and interpret state and federal regulations, monitor changes, and implement processes to ensure ongoing compliance.
• Serve as a primary point of contact within the licensing team.
• Monitor the status of applications, renewals, and appointments, ensuring all renewals are completed by their deadlines.
• Work with internal departments (e.g., compliance, legal) and external vendors to resolve licensing-related issues and identify areas for process improvement.
• Generate and deliver reports on licensing status, compliance metrics, and activities for management and regulatory purposes.
• Oversee relationships with third-party licensing vendors, ensuring timely and accurate delivery of services.

Senior Casualty Claims Examiner

Developer Intern

Casualty Claims Examiner

Marketing Executive

Marketing Executive

Senior Technical Product Owner

Associate General Counsel – U.S. Retail Brokerage

Associate General Counsel – U.S. Retail Brokerage

Data Analyst Intern

Commercial Account Executive

Project Coordinator

Surplus Lines Support Analyst

Head of IBA – US Retail, Insurance Broking Accounts

Cash Allocation Manager

Licensing Administrator