Howden, A Chart Industries Company

Underwriter

• Serve as the first point of contact for customer inquiries during the account life cycle
• Clear and set up electronic files, including filing, and prequalify risks per underwriting guidelines
• Generate, edit, and send correspondence on behalf of underwriters, including declination letters, quote follow-ups, and subjectivity reminders
• Respond to client phone calls and emails and understand the products offered
• Review and issue policies within authority level
• Review and approve tasks within authority level
• Order, review, and follow up on inspections as needed
• Follow up for carrier subjectivities
• Issue notices and handle mailings as needed
• Issue endorsements and cancellations/reinstatements according to established underwriting guidelines and required timeframes
• Perform other related clerical and administrative duties as assigned

Underwriting Assistant

• Support the Underwriting department and underwriters with administrative and data processing tasks
• Gather documentation and enter information into systems
• Manage workflows and help ensure policy processing efficiency
• Serve as the first point of contact for customer inquiries during the account life cycle
• Clear and set up electronic files, including filing, and prequalify risks per underwriting guidelines
• Generate, edit, and send correspondence on behalf of Underwriters
• Respond to client phone calls and emails
• Review and issue policies within authority level
• Review and approve tasks within authority level
• Order, review, and follow up on inspections
• Follow up for carrier subjectivities
• Issue notices and handle mailings
• Issue endorsements and cancellations/reinstatements according to underwriting guidelines and required timeframes
• Perform other related clerical and administrative duties as assigned

General

• Lead the planning, execution, and sustainment of organizational change initiatives across multiple business functions
• Develop change management strategies, stakeholder engagement plans, communication plans, and adoption frameworks
• Partner with leadership teams to assess organizational readiness and mitigate resistance to change
• Facilitate workshops, leadership sessions, and stakeholder meetings
• Establish metrics to measure change adoption, engagement, and program effectiveness
• Identify opportunities to improve operational efficiency, productivity, quality, and customer experience
• Lead process improvement initiatives using Lean, Six Sigma, Agile, or other continuous improvement methodologies
• Analyze business processes, workflows, and operating models to eliminate inefficiencies and enhance performance
• Facilitate process mapping, root cause analysis, and problem-solving sessions
• Develop and maintain an enterprise continuous improvement framework
• Collaborate with executive leaders to align initiatives with organizational priorities and growth objectives
• Support strategic projects, integrations, systems implementations, and business transformation efforts
• Establish governance structures, project reporting, and executive-level performance dashboards
• Provide data-driven insights and recommendations to leadership teams
• Define KPIs and success metrics for transformation and improvement initiatives
• Monitor progress against goals and provide regular leadership updates
• Quantify operational and financial benefits from improvement efforts
• Build partnerships across business units and functional teams
• Mentor leaders and employees on change management and continuous improvement practices
• Advise senior leadership on organizational effectiveness and transformation initiatives

Change & Continuous Improvement Leader

Data Engineer

• Engineer DUAL Personal Lines’ strategic data platforms, especially the Data Lakehouse
• Provide technical expertise in data engineering, analysis, orchestration, and enrichment
• Build data solutions to address changing requirements, new requests, and incidents
• Build, test, and deploy data products while maintaining governance, change control, accountability, data quality, and data security
• Consult business analysts, developers, and system owners to maintain agreed data standards
• Assess the impact of changes on the data model and prevent issues affecting operational, analytical, and reporting environments
• Collaborate with data teams and system owners to maintain the data model and data integrity across the data lakehouse
• Support underwriting analytical teams and reporting analysts with accurate data for underwriting and performance analysis and reporting
• Support delivery of API interfaces, data models, data sharing, RDM/MDM tools, and ML endpoints
• Work within Agile delivery and DevOps methodologies to deliver incremental platform changes and data products
• Work with the Group Data Science team to productionise ML pipelines
• Collaborate with stakeholders across Underwriting, Operations, Finance, Risk & Compliance, and HR
• Facilitate common approaches, standards adherence, and cooperation between DUAL Personal Lines and the DUAL Data Team
• Help drive future data investments, including articulating ROI and assessing benefits realisation

• Engineer DUAL Personal Lines’ strategic data platforms, chiefly the Data Lakehouse, to enhance underwriting analytical capabilities
• Provide technical expertise in data engineering, analysis, orchestrations, and enrichment
• Build data solutions to address changing requirements, new requests, and incidents
• Build, test, and deploy data products in accordance with governance principles, change control, accountability, data quality, and data security
• Consult business analysts, developers, and system owners to adhere to agreed data standards
• Assess the impact of changes on the data model and prevent issues affecting operational, analytical, and reporting environments
• Collaborate with data teams and system owners to maintain the data model and data integrity across the DUAL Group data lakehouse
• Support underwriting analytical teams and reporting analysts by ensuring accurate data representation for underwriting and performance analysis and reporting
• Build knowledge of DUAL Personal Lines’ systems with other data team members
• Support delivery of project components including API interfaces, data models, data sharing, RDM/MDM tools, and ML endpoints
• Work within Agile delivery and DevOps methodologies to incrementally improve the data platform and deliver data products
• Work with the Group Data Science team to productionise ML pipelines into the data platform
• Collaborate with internal stakeholders across Underwriting, Operations, Finance, Risk & Compliance, and HR
• Act as a conduit between DUAL Personal Lines and the DUAL Data Team to share common approaches, adhere to standards, and advocate for DUAL
• Help drive future data investments, including articulating ROI and assessing realisation attainment

Support Engineer

• Provide 2nd line desktop support to employees across Group and HUK&I locations in southern England
• Deliver onsite support for hardware, software, printers, and mobile devices
• Provide ad hoc executive support to senior management and VVIPs
• Collect, deliver, and deploy IT hardware across southern offices
• Manage tickets using ServiceNow ITSM
• Support hardware refreshes, deployments, and technology rollouts
• Assist IT team members with difficult or recurring incidents and issues
• Support office openings, acquisitions, integrations, and relocations from an IT perspective
• Perform advanced troubleshooting and root cause analysis
• Liaise with and delegate tasks to relevant escalation teams
• Perform basic network troubleshooting
• Own unresolved issues and coordinate their escalation
• Maintain deployment schedules, site visit plans, and inventory records
• Provide advanced support for Apple and Android mobile devices
• Administer Active Directory users and computers
• Support Windows 11 and Mac OS X
• Participate in ad hoc support requests, desk moves, and desk-side support
• Support the business outside core business hours, including weekends when necessary
• Maintain accurate performance, HR, terms and conditions records, and correspondence

IT Field Service Support Engineer

Human Resources

• Provide day-to-day HR support across the Howden Retail division
• Act as a key point of contact for employees and managers
• Support the HR Advisor, HR Business Partner, and Head of HR in delivering a compliant, people-focused HR service
• Support onboarding, including documentation, required steps, and initial queries
• Process Workday HR transactions within agreed SLAs, including hires, job changes, promotions, and leavers
• Maintain accurate employee records and data integrity across HR systems
• Respond to HR inbox queries
• Prepare employment letters, contract amendments, and other HR documentation
• Assist with M&A integration tasks and new business initiatives
• Support probation tracking, contract renewals, and compliance documentation
• Handle general HR queries and low-complexity employee relations matters
• Support employee relations case preparation, including note-taking, drafting letters, scheduling meetings, and maintaining trackers
• Manage sickness and long-term absence cases, occupational health assessments, return-to-work arrangements, group income protection applications, and line manager support
• Escalate complex issues to the HR Advisor or HR Business Partner
• Verify Workday data, including job titles, cost centres, reporting lines, and organisational changes
• Produce routine HR reports on headcount, absence, turnover, and ad hoc requests
• Support managers with Workday self-service functionality
• Flag data inconsistencies and support corrective actions
• Contribute to policy updates, process improvements, training materials, talent management, goal setting, early careers, and diversity and inclusion initiatives
• Coordinate training sessions, workshops, and HR communications
• Monitor employment law changes in the Republic of Ireland and relevant UK developments
• Ensure HR activities comply with internal policies, GDPR, and regulatory requirements
• Support audits and documentation reviews
• Support the annual compensation and promotions process

HR Generalist

Actuary

• Create client submissions
• Work on loss portfolio transfers
• Contribute to capital modeling
• Work across analytics, brokers, and other functions to identify and respond to client needs
• Develop additional opportunities related to products and services
• Collect and manipulate data in spreadsheets and database applications
• Prepare client-ready presentations communicating analysis results to brokers and clients
• Understand reinsurance contracts and products, including terminology, terms, and conditions
• Proactively manage workflow and take initiative on internal projects to improve processes, products, or services
• Own the quality, accuracy, and timely completion of analyses
• Participate in Howden Re's “Team First” culture and support colleagues
• Complete the online application, pre-recorded video interview, and assessment center process

Actuarial Analyst Intern

Director

• Develop and execute a strategic sales plan to achieve annual revenue and growth objectives
• Generate new business through networking, referrals, centers of influence, and targeted prospecting
• Build relationships with C-suite executives, HR leaders, CFOs, and business owners
• Conduct consultative client meetings covering employee benefits, talent attraction and retention, wellbeing, compensation strategy, workforce planning, and organizational effectiveness
• Develop and deliver proposals, presentations, and business cases demonstrating measurable client value
• Partner with employee benefits, retirement, actuarial, wellbeing, compliance, analytics, and consulting specialists
• Lead sales and renewal strategy discussions and expand service offerings
• Monitor market trends, workforce challenges, healthcare cost drivers, labor market dynamics, and regulatory developments
• Collaborate with service teams to ensure exceptional client experiences and long-term retention
• Use CRM systems and sales analytics to manage pipeline activity, forecast revenue, and track business development
• Represent Howden at industry conferences, networking events, and client functions
• Mentor junior producers and business development professionals where appropriate

Managing Director – Voluntary Benefits

Insurance

• Learn about reinsurance, risk mitigation solutions, contract negotiation, portfolio management, and reinsurance decision making
• Assist with reinsurance placements and client initiatives
• Track reinsurance placements
• Create client marketing materials
• Perform risk analysis and financial modeling
• Complete market research and analysis
• Work independently and as a valued member of the team

Reinsurance Broker Intern

Account Executive

• Serve as the primary strategic advisor and point of contact for assigned clients across multiple industries
• Build and maintain executive-level relationships and guide clients through risk management and insurance program decisions
• Develop deep understanding of clients’ business models, operational challenges, and long-term goals to provide tailored solutions
• Lead full renewal strategy, including coverage analysis, exposure review, marketing direction, and negotiation of terms with carriers
• Review quotes and proposals for accuracy and alignment with client objectives; deliver recommendations and present renewal outcomes
• Ensure timely and accurate processing of policy changes, endorsements, invoicing, and audits with the account management team
• Oversee integrity and completeness of client files within the EPIC agency management system
• Ensure documentation meets regulatory, industry, and internal compliance standards
• Maintain accuracy and quality across deliverables
• Act as escalation point for complex claims issues and collaborate with claims adjusters toward timely resolution
• Communicate claim status, strategy, and next steps to clients and internal teams
• Identify opportunities for account expansion, cross-selling, and value-added services
• Collaborate with producers, account managers, and technical specialists to deliver seamless client service
• Participate in internal meetings, training initiatives, and process improvement efforts to strengthen team performance

• Serve as the primary strategic advisor and point of contact for assigned clients across multiple industries
• Build and maintain executive-level relationships and guide clients through risk management and insurance program decisions
• Understand clients’ business models, operational challenges, and long-term goals to anticipate needs and provide tailored solutions
• Lead full renewal strategy, including coverage analysis, exposure review, marketing direction, and negotiation of terms with carriers
• Review quotes and proposals for accuracy and alignment with client objectives; deliver recommendations and present renewal outcomes
• Ensure timely and accurate processing of policy changes, endorsements, invoicing, and audits with the account management team
• Oversee integrity and completeness of client files within the EPIC agency management system
• Ensure documentation meets regulatory, industry, and internal compliance standards
• Maintain accuracy and quality across deliverables
• Act as an escalation point for complex claims issues and collaborate with claims adjusters to ensure timely resolution
• Communicate claim status, strategy, and next steps to clients and internal teams
• Identify opportunities for account expansion, cross-selling, and value-added services
• Collaborate with producers, account managers, and technical specialists to deliver seamless client service
• Participate in internal meetings, training initiatives, and process improvement efforts to strengthen team performance

Producer

• Serve clients across diverse industries and geographies as a Health and Benefit Producer
• Build and execute a personal sales plan
• Prospect strategically to identify new business opportunities
• Conduct risk reviews, assess coverage, uncover exposures, and recommend solutions
• Develop consultative proposals reflecting Howden’s market strength
• Coordinate with account managers, claims advocates, and marketing specialists from proposal through renewal
• Provide proactive, year-round client advice as a trusted risk advocate
• Partner with carriers to negotiate and place tailored coverage
• Build Howden’s community presence through networking, events, and thought leadership
• Maintain CRM and reporting records and use data for prioritization and planning
• Track emerging risks, market developments, and innovative insurance solutions

Health and Benefit Producer

• Build and execute a personal sales plan to meet annual revenue and growth objectives
• Prospect strategically to identify new business opportunities
• Conduct risk reviews and coverage assessments, uncovering exposures and recommending solutions
• Develop and deliver consultative insurance proposals
• Collaborate with account managers, claims advocates, and marketing specialists from proposal through renewal
• Provide proactive year-round client advice as a trusted risk advocate
• Negotiate and place tailored coverage with carriers
• Build Howden’s community presence through networking, events, and thought leadership
• Use CRM and reporting data to prioritize and plan effectively
• Develop expertise in emerging risks, market developments, and insurance solutions

Administrative Assistant

• Provide administrative support to Marine leadership and team members.
• Manage calendars, schedule meetings, and coordinate conference calls and client appointments.
• Arrange travel, accommodations, and related logistics.
• Prepare presentations, reports, correspondence, and meeting materials.
• Organize team meetings, client events, and office functions.
• Process expense reports and assist with invoice administration.
• Maintain confidential business information with professionalism and discretion.
• Serve as the primary in-office presence and first point of contact for visitors.
• Welcome guests, clients, candidates, and vendors, ensuring a professional experience.
• Answer and direct incoming telephone calls and inquiries.
• Receive, sort, distribute, and coordinate outgoing mail and deliveries.
• Manage office supplies, kitchen inventory, and general office organization.
• Coordinate office maintenance requests and vendor relationships.
• Assist with onboarding logistics for new hires, including workspace setup and office orientation.
• Ensure conference rooms and common areas are maintained and presentation-ready.
• Support employee engagement activities, celebrations, and office events.
• Coordinate catering, meeting logistics, and hospitality arrangements.
• Help foster a collaborative, welcoming, and professional office environment.
• Provide general administrative support across the Marine team as needed.

Underwriting Assistant

Underwriting Assistant

Change & Continuous Improvement Leader

Data Engineer

Data Engineer

IT Field Service Support Engineer

HR Generalist

Actuarial Analyst Intern

Managing Director – Voluntary Benefits

Reinsurance Broker Intern

Account Executive

Account Executive

Health and Benefit Producer

Health and Benefit Producer

Executive Assistant – Office Manager