Howden, A Chart Industries Company

Operations

• Lead the planning, governance, and delivery management of business transformation initiatives
• Define and maintain program and project management standards
• Oversee integrated planning and sequencing of initiatives
• Lead and develop a team of Program Managers and Business Analysts

Head of PMO

Program Manager

• Plan, organize, and oversee end-to-end delivery of assigned programs – ensuring clarity of scope, objectives, timelines, and success criteria.
• Lead cross-functional teams to execute complex initiatives spanning process, technology, and organizational change.
• Monitor program health, manage risks and issues, and proactively remove barriers to ensure successful delivery.
• Ensure all projects adhere to PMO standards, tools, and reporting requirements.
• Serve as the primary point of contact for program stakeholders, providing clear communications on status, milestones, and key decisions, risks, and issues.
• Prepare and present program updates, reporting, and recommendations to senior leadership and governance forums.

Operations Program Manager

Client Services Representative

• Collect and organize client data to support onboarding, renewals, and program changes
• Maintain accurate records in internal systems, ensuring data integrity and audit readiness
• Assist in setting up new client accounts, verifying information, and coordinating across teams for a smooth onboarding experience
• Prepare renewal materials, marketing submissions, and side-by-side coverage comparisons to support placement activities
• Coordinate with clients and carriers to gather, validate, and reconcile exposure data and program details
• Track key renewal milestones and ensure timely completion of all deliverables
• Develop draft client proposals, including financing options, coverage summaries, and supporting documentation
• Facilitate the binding process by coordinating with carriers and ensuring all program details are accurately captured in systems
• Deliver policies, certificates of insurance (COIs), and Auto ID cards to clients accurately and on time
• Support mid-term adjustments and policy changes, ensuring timely confirmation and documentation to clients

Client Service Specialist

Analyst

• Assisting the Client Manager in delivering exceptional service to our US based clients
• Working closely with the internal service team to help manage a portfolio of small commercial-focused accounts
• Attend system training and liaison between tech support and the servicing team, as needed
• Assist Account Executives in entering new business prospects in Salesforce
• Assist with account management and marketing team in completing marketing applications
• Backup designee for online quoting
• Assist with updating Excel documents including client policy schedule, premium schedules, etc.
• Special project support, as needed
• Processing certificates of insurance and Auto ID cards
• Preparing policy documentation for delivery to the client
• Manage market contact information
• Assist in preparation of marketing materials
• Maintain complete and accurate client files within agency management system (e.g., EPIC, AMS360)
• Take ownership of data integrity and enrichment through daily client engagement

Client Analyst – Small Commercial

Manager

• Oversee the preparation, review, and timely delivery of client and carrier invoices.
• Ensure alignment of billing allocations based on client and carrier instructions.
• Supervise processing of fee agreements and managing of internal fee allocations in alignment with client and carrier requirements.
• Review calculation of surplus lines tax obligations for accuracy and alignment with state regulations.
• Supervise coordination with accounting to confirm carrier payment terms and ensure smooth payment processing.
• Monitor SOX compliance documentation to ensure adherence to billing and audit requirements.
• Provide coaching, feedback and support to Billing Analysts.
• Assign workloads, monitor productivity and ensure adherence to standards.

Billing Manager

Account Executive

• Responsible for prospecting and securing new clients of all sizes (dependent on experience)
• Speaking with clients and providing solutions for Schools over the phone, by teams or video call and most importantly face to face
• Attending relevant key conferences to generate new opportunities
• Providing accurate sales forecasts to the Client Director using pipeline reporting and CRM systems
• Supporting the wider team with managing relationships with key partners
• Working with Service and Renewal teams to deliver an exceptional new business customer experience
• Provide insurance to clients and model effective protection through the provision of appropriate insurance products

New Business Client Executive – Corporate, Commercial

• Overseeing the diligence review of all AR/IAR firms within the UK&I Retail Pillar to meet regulatory expectations
• Liaising directly with stakeholders to discuss and investigate questions arising from due diligence
• Input into the overall compliance report/annual report to Board, drafting relevant sections, and ensuring that any clarification questions or required remedial actions are flagged with an appropriate level of clarity and prominence
• Driving forward the completion of agreed oversight interactions, through direct activity or through stakeholder management, helping to ensure that all businesses meet common standards

Senior Analyst – Appointed Representative Oversight

Consultant

• Manage a portfolio of individual clients by providing appropriate advice based on their requirements throughout the policy and renewal lifecycle.
• Ensure processes, procedures and culture are aligned within the wider business.
• Convert new business opportunities received from other areas of the business.
• Work within all compliance and governance regulatory frameworks.
• Grow portfolio through maximising new business opportunities.

Associate Consultant – Individual International

Outside Sales

• Manage and grow Strategic Agency Partners across assigned territory
• Optimize growth and profitability within a core group of Strategic Partners
• Prospect, appoint, and onboard new partners
• Execute territory sales strategy
• Complete agency diagnostics and strategic growth plans
• Train new and existing partners on quoting platforms, products, and underwriting guidelines
• Collaborate with internal teams to support agency and territory success

Territory Sales Manager

Financial Planning and Analysis

• Receive, review, and accurately enter new claim notifications into the system.
• Verify policy existence and apply correct claim coding.
• Manage low‑complexity, fast‑track claims from intake through resolution within authority limits.
• Maintain detailed documentation, running notes, and diary tasks for timely follow‑up.
• Serve as a first‑line contact for internal teams and claim adjusters on First Notice of Claim and Loss.
• Ensure accuracy of all claim details, including financial entries.
• Assist in the timely and accurate filing of key claim‑related documents and communications throughout the claim lifecycle.
• Adhere to internal procedures and authority guidelines.

Claims Intake Specialist

Client Partner

• Cultivate and maintain excellent relationships
• Demonstrate strong communication and organisational skills
• Service a book of Rural clients that will include everything from small Farms up to large Landed Estates

Client Manager

Underwriter

• First point of contact for customer inquiries during the account life cycle.
• Rush Clearance and set up of electronic files, including filing.
• Prequalify risks per underwriting guidelines.
• Generate, edit, and send out a variety of correspondence on behalf of the Underwriters. Ex: Declination letters, quote follow ups, subjectivity reminders
• Respond to client phone calls and emails, which requires the ability to understand the products offered.
• Review and issue policies within authority level.
• Review and approve tasks within authority level.
• Order, review, and follow up on inspections as needed (as required by line).
• Follow up for carrier subjectivities.
• Issue Notices and handle in-house mailings as needed.
• Issue endorsements and cancellations/reinstatements according to established underwriting guidelines within required timeframes.
• Issue binders and invoices within authority level.
• Research issues escalated by Underwriting team including review of BPO transactions as needed.

Underwriting Assistant, Property

• Supervise a team of claims executives and provide guidance and support as needed
• Reporting line manager for the Claims team members
• Performance management of claims team
• Hiring and building out the team to meet business ambitions
• Team member training / support / coaching / mentoring
• Optimising the culture within the claims team
• Drive process improvement
• Build a suite of management information to support claims decision making
• Build robust working relationships with key insurers
• Build robust working relationships with internal trading teams
• Use their feedback to improve claims team performance
• Expand the remit of the claims team to support other trading teams across the Howden Ireland business
• Support the trading team with client engagement as required
• Develop and implement policies and procedures to improve efficiency and the quality of the claims handling processing
• Communicate with clients, stakeholders and other departments to manage claims effectively

Claims Manager

• Own engagement strategy for key accounts, ensuring tailored communications and presentations.
• Deliver virtual and on-site presentations to employees and conduct 1 2 1 meetings to explain pension options and encourage participation.
• Work closely with Principal Consultants and provide support to other consultants as required.
• Create clear, jargon-free materials for presentations, webinars, and digital channels.
• Track engagement metrics and report outcomes to the Head of Pensions and account leads.

Employee Engagement Consultant

• Manage and maintain client insurance accounts.
• Act as the primary point of contact for clients regarding insurance policies.
• Build and maintain strong client relationships.
• Ensure accurate policy administration and compliance with regulatory standards.
• Review client needs and provide suitable insurance solutions.
• Prepare and issue invoices, ensuring timely collection of premiums.
• Coordinate with internal teams for smooth policy administration.