FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
IT Field Service Support Engineer
Howden, A Chart Industries CompanyIT Field Service Support Engineer delivering 2nd line desktop and onsite hardware support for Howden’s UK South insurance offices. Managing ServiceNow incidents, deployments, troubleshooting, and regional IT rollouts.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing 2nd line desktop support, advanced troubleshooting, and managing IT hardware deployments. Proficient in supporting both Apple and Android mobile devices, as well as Windows 11 and Mac OS X environments, while ensuring excellent customer service and effective communication.
Highest-signal resume keywords
2ND LINE DESKTOP SUPPORTADVANCED TROUBLESHOOTINGACTIVE DIRECTORY ADMINISTRATIONITIL FOUNDATION V4HARDWARE DEPLOYMENT
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Windows 11Mac OS XActive DirectoryApple Business ManagerSCCMMS AutoPilotMS CoPilotCoreViewMicrosoft ExchangeIncident Management
Soft Skills
Excellent Communication SkillsProblem-Solving SkillsInterpersonal SkillsTeamworkCustomer Service
Tools & Technologies
ServiceNow ITSMMicrosoft TeamsZoomWebexRemote Support Tools
Certifications & Qualifications
ITIL Foundation V4Relevant Professional IT Qualifications
Industry Keywords
IT Industry ExperienceFCA ComplianceClerical ProceduresTechnology RolloutsHardware Refreshes
Tech Stack
Tools & technologiesAndroidITSMServiceNow
About the role
Key responsibilities & impact- Provide 2nd line desktop support to employees across Group and HUK&I locations in southern England
- Deliver onsite support for hardware, software, printers, and mobile devices
- Provide ad hoc executive support to senior management and VVIPs
- Collect, deliver, and deploy IT hardware across southern offices
- Manage tickets using ServiceNow ITSM
- Support hardware refreshes, deployments, and technology rollouts
- Assist IT team members with difficult or recurring incidents and issues
- Support office openings, acquisitions, integrations, and relocations from an IT perspective
- Perform advanced troubleshooting and root cause analysis
- Liaise with and delegate tasks to relevant escalation teams
- Perform basic network troubleshooting
- Own unresolved issues and coordinate their escalation
- Maintain deployment schedules, site visit plans, and inventory records
- Provide advanced support for Apple and Android mobile devices
- Administer Active Directory users and computers
- Support Windows 11 and Mac OS X
- Participate in ad hoc support requests, desk moves, and desk-side support
- Support the business outside core business hours, including weekends when necessary
- Maintain accurate performance, HR, terms and conditions records, and correspondence
Requirements
What you’ll need- IT industry experience
- Understanding of excellent customer service and a “can do” attitude
- Excellent written and verbal communication skills
- Ability to interact confidently with clients and colleagues
- Ability to work in a team and independently with minimal supervision
- Logical thinking and strong problem-solving skills
- Strong interpersonal and prioritisation skills
- Ability to follow processes and work proactively under pressure
- Patience and empathy when dealing with customers and colleagues
- Good understanding of Apple smartphones and tablets
- Strong Microsoft Office background
- Strong Windows background
- Familiarity with Microsoft Teams, Zoom, Webex, and similar collaboration tools
- Knowledge of Microsoft Windows 11, Active Directory, CoreView, Microsoft Exchange, Office365, Mimecast, Microsoft Teams, Apple Business Manager, Zoom, SCCM, MS AutoPilot, MS CoPilot, ITIL Best Practice, remote support tools, and incident, request, problem, and change management
- Knowledge of administrative and clerical procedures
- Relevant professional IT qualifications
- ITIL Foundation V4
- Compliance with FCA requirements and company policies
Benefits
Comp & perks- Flexible hours may be accommodated as a reasonable adjustment
- Hybrid working may be accommodated as a reasonable adjustment
- Career progression opportunities
- Work/life balance
- Volunteering opportunities
- Diversity and inclusive culture
- Reasonable accommodations, including software, IT, and office setup adjustments