Hotel Equities

Manager

• Plan and manage the functions of the hotel F&B to achieve customer satisfaction and quality service while meeting/exceeding financial goals
• Responsible for short and long term planning and day-to-day operations of the hotel F&B
• Develop and recommend the budget, marketing plans and objectives, manage within approved plans
• Manage Human Resources in the group to attract, retain and motivate employees; hire, train, develop, empower, coach and counsel
• Conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate as appropriate
• Implement company programs, develop local programs and procedures, and manage operations ensuring compliance with SOPs and regulations
• Resolve customer complaints to maintain a high level of customer satisfaction and quality
• Comply with emergency organizational procedures and manage training for Departmental Ambassadors

Food & Beverage Manager

Operations

• Plan and manage the following functions of the hotel (Front Office, Housekeeping, Laundry, comp F&B) to achieve customer satisfaction and quality service while meeting/exceeding financial goals
• Position is responsible for short and long term planning and day-to-day operations of the above areas in the hotel
• Develops and recommends the budget, marketing plans and objectives and manages within those approved plans
• Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us
• Manage the Human Resources in the group in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate
• Develop, recommend, implement and manage the group's annual budget, business/marketing plan, forecasts and objectives to meet/ exceed management expectations
• Implement company programs (company/franchise), develop local programs and procedures and manage the operations of the group, ensuring compliance with SOPs, safety regulations and all other federal, state and local laws and regulations to ensure optimal levels of quality service and customer satisfaction
• Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
• Comply with emergency organizational procedures and training assigned Departmental Ambassadors to ensure appropriate protection for the hotel quests, staff and company asset
• Promote an accident prevention program to minimize liabilities and related expenses
• Manage the maintenance/sanitation of the front and back of the house to protect the assets, comply with regulations and ensure quality service and customer satisfaction
• Assume the responsibilities of the General Manager in his/her absence

Operations Manager

Sales

• Meets and exceeds revenue goals by developing new accounts and growing current hotel accounts
• Targets results-oriented high revenue potential sales calls
• Maximizes current hotel key accounts by identifying and capturing those that offer revenue growth
• Captures competitor's accounts through networking, research, and reader board surveys
• Acquires referrals from existing accounts and follows up on all leads within 48 hours
• Plans and implements an on-going Targeted Account Development "hit list"
• Utilizes yield management techniques
• Maintains well-documented, accurate, organized and up-to-date file management system
• Develops strong customer relationships through frequent communication
• Conducts research, surveys, personal investigation and studies market place
• Focuses on revenue-producing activity and maximizes selling time
• Represents themselves, the hotel, and Company with the highest level of integrity and professionalism
• Exhibits a positive and involved team attitude

Sales Manager

Controller

• Establishes, coordinates and administers all financial systems, internal controls and the hotel's capital plan
• Prepares and reviews budgets, forecasts, operating results, financial reports and tax returns in compliance with government regulations, company, franchise and ownership requirements
• Responsible for short- and long-term planning and the daily operations of the Controller's department
• Develops and recommends the department's budget and objectives and manages within those approved plans
• Participates in total hotel management as a member of the hotel's Executive Committee
• Provides the timely dissemination of reports to management to assist in achieving bottom line results
• Consults and clears with the Regional Vice President and Corporate Controller any accounting transactions or control procedures
• Establish, coordinate and administer an adequate plan for the control of operations
• Formulate local accounting policy, coordinate systems and procedures and prepare operating data and special reports as required
• Monitor compliance with hotel and accounting policies and procedures, legal requirements and contractual obligations
• Manage the Human Resources in the division in order to attract, retain and motivate the employees
• Manage the installation and maintenance of accounting computer systems and equipment

Director

• Manage banquet service operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding Customer Service/ financial goals.
• Position is responsible for long and short term planning and day-to-day operations of the banquet section.
• Recommends policy and procedural changes.
• Implements and monitors and department's budget and manages expenses within approved budget constraints.
• Analyze banquet event orders, communicate effectively with customers, managers and associates to ensure that all room setups, equipment, supplies, staffing and menus meet/exceed customer's expectations.
• Review all schedules, equipment, supplies and organize workflow to ensure a quality event to customers on a daily basis.
• Monitor and control banquet budget (i.e., labor costs, beverage costs, supplies and equipment and coordinate with event budgets to maximize revenue and minimize expenses while providing quality guest service.
• Implement company programs (company/franchise) and resolve daily operational problems through consistent monitoring of banquet operations to ensure compliance with safety and security regulations, procedures and to ensure an optimum level of service, quality and hospitality.
• Supervise human resources in the banquet area to retain and motivate associates, hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, recommend discipline and termination, as appropriate.

Director of Banquets

• Develop and implement comprehensive sales strategies that align with the company’s business objectives.
• Lead, mentor, and manage the sales team to achieve and surpass revenue targets.
• Identify and cultivate key business partnerships, including corporate accounts, travel agencies, and event planners.
• Oversee the sales pipeline, ensuring effective prospecting, lead generation, and conversion strategies.
• Analyze market trends, competitive landscape, and customer insights to identify growth opportunities.
• Collaborate with marketing, revenue management, and operations teams to optimize pricing, promotions, and customer engagement.
• Develop and oversee sales budgets, forecasts, and performance metrics.
• Represent the company at industry conferences, networking events, and trade shows.
• Foster a high-performance sales culture through continuous training, development, and motivation of sales personnel.
• Ensure compliance with company policies, brand standards, and industry regulations.
• Drive revenue growth across group, corporate, SMERF, transient, and special segments.
• Assist with establishing sales KPIs, monitor performance, and implement corrective action plans as needed.
• Oversee sales processes, CRM utilization, reporting, and sales technology adoption.
• Ensure accurate forecasting, pipeline management, and data-driven decision-making.

Vice President of Sales

• The General Manager is the primary strategic business leader of the property with responsibility for all aspects of the operations, including guest and employee satisfaction, human resources, financial performance, sales, and revenue generation.
• Ensuring implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations and increasing profit and market share.
• Holding the property leadership team accountable for strategy execution.
• Guiding professional development of the property leadership team and all team members.
• Ensuring sales engines are leveraged.
• Building owner loyalty through proactive communication, setting and managing expectations, and delivering solid business results.
• Being active in the local community to build strong relationships with local officials, businesses, and customers.

General Manager

• Plan and manage the functions of the hotel F&B to achieve customer satisfaction and quality service while meeting/exceeding financial goals
• Responsible for short- and long-term planning and day-to-day operations of the above areas in the hotel
• Develop and recommend the budget, marketing plans and objectives and manage within those approved plans
• Manage the Human Resources in the group to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate
• Develop, recommend, implement and manage the group's annual budget, business/marketing plan, forecasts and objectives to meet/exceed management expectations
• Implement company programs (company/franchise), develop local programs and procedures and manage the operations of the group, ensuring compliance with SOPs, safety regulations and all other federal, state and local laws and regulations
• Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
• Comply with emergency organizational procedures and training assigned Departmental Ambassadors to ensure appropriate protection for the hotel guests, staff and company asset
• Promote an accident prevention program to minimize liabilities and related expenses
• Manage the maintenance/sanitation of the front and back of the house to protect the assets, comply with regulations and ensure quality service and customer satisfaction
• Assume the responsibilities of the General Manager in his/her absence

• Soliciting, capturing, planning, and coordinating events.
• Maximizing the use of banquet space and surpass revenue goals by developing new accounts and growing current hotel accounts.
• Providing warm, knowledgeable service and helpful guidance to reassure guests.
• Understanding the overall market, including competitors, economic trends, and dynamics of supply and demand.
• Ensuring that business bookings comply with hotel parameters.
• Implementing process improvements and best practices.
• Collaborating with other sales team members to achieve revenue goals.
• Managing all group business from the hotel’s top accounts.
• Meeting and exceeding all revenue targets.
• Assisting in implementing special promotions related to direct sales segments.
• Preparing required reports in a timely manner.
• Conducting site inspections throughout the property to maximize revenue.
• Communicating with other departments to ensure proper handling and servicing of accounts.
• Preparing information for meetings with clients and entertaining them as needed.
• Increasing visibility of the hotel by actively participating in the community.
• Performing all duties in a timely and efficient manner, following established company policies.

Senior Sales Manager

• Responsible for the development and implementation of the total sales effort of the hotel
• Securing new accounts and maintaining existing accounts
• Executing sales and marketing strategies to maximize profitability of hotel
• Developing and maintaining relationships with key clients for group business, room sales, F&B sales, and catering/banquet services
• Attending networking events and developing good relationships with community groups, companies, and trade organizations
• Conducting site tours and maintaining customer database
• Developing contracts and following up with customers
• Developing and managing departmental budget and monitoring sales activity and performance

Director of Sales

Accounting Manager

• Verify, obtain approvals and pay all invoices from vendors and associates in a timely, accurate manner in accordance with accounting policies and procedures.
• Bill and collect all revenue owed to the hotel in an accurate, timely manner in accordance with accounting policies and procedures.
• Verify that purchasing procedures are followed, i.e., purchase order price compared to invoice price, purchase order quantity compared to invoice quantity, ensure that the purchase order number is valid.
• Maintain an accurate, up-to-date Purchase Order Log.
• Route invoices with Purchase Order attached to Department Heads and Executive Committee members for approval.
• Ensure account coding is accurate and all invoices are being returned on a timely basis.
• Process all approved invoices for payment -- ensure all appropriate signatures and back-up attached.
• Pay all hotel invoices in a timely manner - ensuring accuracy of amount paid, account coding, invoice extension and that all discounts are taken.
• Handle all vendor inquiries and reconcile vendor statements.
• Maintain open invoices file, paid invoices file and voided check file in an organized and up-to-date manner.
• Interface checks and submit a log of all manual checks to the Hotel Manager.
• Sort and verify accuracy of Night Audit work (primarily receivables aspect), including reconciliation of banquet check extensions, coding of banquets at cost, review and route sales and promotion checks with back-up.
• Record department administration phone calls and inform Hotel Manager of any potential concern.
• Reconcile and bill all city ledger accounts.
• Perform follow-up billing and credit collection documentation and inform Director of Finance of any potential non-collectable accounts.
• Reconcile credit card back-up to General Cashier Summary and inform Director of Finance of any discrepancies.
• Bill out credit cards (AMEX, DINERS, etc.).
• Maintain accurate and legible logs for all credit cards.
• Set up new accounts in accordance with established credit policy.
• Assist in reconciling open account status items.
• Input General Cashier Summary and maintain binder.
• File and distribute credit card cancellations, bulletins and credit warnings.
• Process and follow-up on all returned checks accepted as cash payment.
• Record General Ledger and City Ledger reconciliations.
• Work with Sales department to create group invoices and confirm accuracy of charges.
• Responsible for opening all mail and distributing it to appropriate departments.
• Ensuring all check are entered into the check log sheet and routed to the correct person to post.
• Verify bank drops daily; deposit cash and checks to bank at least 2 times a week.
• Perform other duties as needed by supervisor.

Events

• Oversee the planning and execution of group blocks, catering events, and on-property guest experiences
• Serve as a primary liaison for group and event clients
• Ensure seamless communication and exceptional guest experiences
• Manage group room blocks from contract turnover through departure
• Prepare and distribute group resumes and event meetings for operational alignment
• Conduct post-event follow-up and gather client feedback
• Plan and execute non-wedding catering events from initial planning through on-site execution
• Guide clients on menus, beverage selections, and overall event logistics
• Identify opportunities to upsell catering events and ancillary experiences
• Drive revenue performance by ensuring contractual minimums are met or exceeded
• Curate bespoke event experiences that exceed guest expectations

Event Services Manager

• Plan and manage the functions of hotel F&B to achieve customer satisfaction and quality service while meeting/exceeding financial goals
• Responsible for short and long term planning and day-to-day operations
• Develop and recommend the budget, marketing plans and objectives
• Manage the Human Resources in order to attract, retain and motivate employees; hire, train, develop, empower, coach and counsel
• Conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate when appropriate
• Develop, recommend, implement and manage the group's annual budget, business/marketing plan, forecasts and objectives
• Implement company programs and develop local programs and procedures ensuring compliance with SOPs, safety regulations and laws
• Resolve customer complaints to maintain a high level of customer satisfaction and quality
• Comply with emergency organizational procedures
• Promote an accident prevention program
• Manage maintenance/sanitation of the front and back of the house to protect assets and ensure quality service and customer satisfaction

F&B Manager

• Meets and exceeds revenue goals by developing new accounts and growing current hotel accounts.
• Targets results-oriented high revenue potential sales calls to ensure a successful direct sales program.
• Maximizes current hotel key accounts by identifying and capturing those that offer revenue growth.
• Captures competitor's accounts through networking, research and reader board surveys.
• Acquires referrals from existing accounts and follows up on all leads within 48 hours.
• Plans and implements an on-going Targeted Account Development "hit list" for new revenue.
• Utilizes yield management techniques by negotiating room rates and function space commitments.
• Maintains well-documented, accurate, organized file management system.
• Develops strong customer relationships through frequent communication.
• Conducts research and studies market place to capitalize on hotel's strengths.