Hostaway

Onboarding Specialist

• Implement effective onboarding processes for new customers, ensuring a seamless transition and a solid foundation for their success.
• Conduct initial training sessions and demonstrations tailored to customer needs, promoting a deep understanding of our product features and capabilities.
• Develop customized onboarding materials and resources in both Spanish and English.
• Maintain clear, consistent, and proactive communication with new customers throughout the onboarding process.
• Collaborate with the sales and customer success teams to identify opportunities for customer satisfaction improvement and to streamline the onboarding process.
• Monitor and report on the effectiveness of onboarding initiatives, using customer feedback and onboarding metrics to drive continuous improvement.
• Serve as the primary point of contact for new Spanish-speaking customers during the onboarding phase, addressing any issues and ensuring they are resolved promptly.

Customer Onboarding Specialist

People Operations

• Act as a trusted advisor to functional leaders — aligning people strategies with business goals, and providing thoughtful guidance on team health, performance, and engagement.
• Drive org design and headcount planning , advising on team structure, role clarity, and growth paths.
• Coach managers and emerging leaders , helping build leadership capability across teams.
• Handle employee relations (probation periods, exit interviews, 90 days check-ins with line managers,...) and performance topics with sound judgment, empathy, and consistency.
• Use people data (engagement, attrition, performance) to identify patterns and shape proactive interventions.
• Lead change on the people side of restructures, team evolution, or cultural initiatives.
• Own the full employee experience , from onboarding to offboarding, ensuring it’s scalable, human, and values-aligned.
• Model and reinforce Hostaway’s values through everything you do — from advising leaders to driving programs.

Senior People Operations Partner

Customer Success Manager

• Drive the adoption of our platform among a diverse client base.
• Understand customer needs deeply, guide them through personalized onboarding and ongoing engagement strategies, and ensure they realize the maximum value from our solutions.
• Develop strong relationships with customers and implement strategies to increase customer retention and satisfaction.
• Serve as the primary contact for any significant issues our customers face and coordinate with internal teams.
• Regularly check in with clients to ensure they are satisfied with our services and provide appropriate support or solutions.
• Identify opportunities for customers to use more of our services to help their businesses grow.
• Conduct webinars, create user guides, and provide training materials to help customers understand and fully utilize our software.
• Monitor and report on account health, usage, and client satisfaction metrics to provide insights and recommendations.

Customer Success Manager, Spanish Speaking

Accounting Manager

• Develop and champion a product vision and roadmap for our Trust Accounting solution that aligns with the overall company strategy and regulatory compliance requirements.
• Plan and execute thorough customer research and analysis to deeply understand the needs and pain of property managers and accountants, translating those insights along with legal requirements into product specifications and user stories.
• Collaborate closely with UX/UI designers to create intuitive and user-friendly experiences that simplify complex accounting workflows.
• Partner with legal and accounting subject matter experts to ensure all regulatory requirements are properly addressed while maintaining excellent user experience.
• Prioritize and manage the product backlog, ensuring alignment with business objectives, compliance needs, and user requirements.
• Oversee the entire product development lifecycle, from ideation and design to development, testing, and launch of trust accounting features.
• Define and analyze the metrics that determine success, ensuring the product not only meets compliance standards but also demonstrably simplifies the financial operations of the Property Managers we serve.
• Spearhead the discovery of our reporting and insights layer. You'll identify the essential compliance reports, operational dashboards, and financial statements that provide clarity, ensure audit-readiness, and deliver indispensable value to our users.

Staff Product Manager – Trust Accounting

Account Manager

• Lead and manage affiliate partner programs on a global scale, including acquisition, onboarding, and performance tracking.
• Develop partner incentives and marketing programs in collaboration with partners.
• Work with Sales, Revenue Operations, and Marketing to streamline workflows, track data, and support promotional activities.
• Monitor and report on partner performance, lead quality, and revenue.
• Ensure accurate partner payouts, attribution, and a positive partner experience.
• Maintain and update all program documentation and partner-facing materials.

Affiliate Partner Manager

Product Manager

• Lead the vision, launch, and optimization of B2B and B2C payment products, ensuring robust security and PCI compliance.
• Use data to prioritize features, define KPIs (e.g., authorization rates), and drive measurable improvements in conversion, cost, and reliability.
• Continuously monitor industry trends, emerging technologies, and regulatory changes to ensure our payments solutions remain innovative, competitive, and compliant.
• Engage directly with customers to gather feedback, conduct user interviews, and translate insights into actionable product enhancements.
• Collaborate with other product leaders to define priorities, gather requirements, and align on development scopes.
• Develop and maintain a forward-looking product roadmap, balancing immediate needs with long-term strategy and stakeholder alignment.

Senior Product Manager – Payments

Salesforce Administrator

• Serve as a key member of the Salesforce team administrator for the Salesforce.com environment.
• Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows, and other routine tasks.
• Act as the first line of support for all Salesforce users.
• Contribute to creation and maintenance of documentation on processes, policies, and application configuration.
• Design, build, and maintain custom objects, fields, validation rules, process builders, flows, and page layouts to meet evolving business requirements.
• Manage data integrity through data loading, cleanup, and de-duplication.
• Collaborate with stakeholders across the company to identify, diagnose, and resolve issues and to recommend and implement process improvements within Salesforce.
• Manage and maintain integrations with third-party applications and systems connected to Salesforce.
• Develop and maintain custom reports, dashboards, and analytics to provide actionable insights and track key business metrics.

• Drive outcomes and own the results on a multi-million dollar business line.
• Help develop and implement the Hostaway AI vision, strategy, and roadmap, breaking that down into rapidly shippable projects, consistent with the company vision.
• Collect and analyze customer, stakeholder, and team feedback to shape requirements, features, and end products.
• Work with senior management to create product plans and roadmaps, based on your interaction with customers and aggregate customer feedback.
• Partner with sales, customer success, and engineering to ship features and products that solve the right problems.
• Ensure products and releases are launched correctly and on schedule.
• Define and analyze the metrics that determine success.
• Make creative recommendations to expand the product base and vision.
• Actively seek out opportunities to innovate.

Senior Product Manager – AI

Account Executive

• Team Leadership & Development: Lead, mentor, and scale a high-performing team of remote Account Executives across the EMEA region. Foster a positive, collaborative, and results-driven culture.
• Performance Management: Set clear sales targets and KPIs. Conduct regular pipeline reviews, 1-on-1s, and coaching sessions to ensure the team meets and exceeds individual and collective goals.
• Sales Strategy & Execution: Develop and implement a comprehensive sales strategy for the EMEA market, identifying key growth opportunities, target segments, and effective go-to-market tactics.
• Pipeline & Revenue Growth: Take ownership of the EMEA sales pipeline from lead to close, ensuring predictable and consistent revenue growth.
• Process Optimization: Continuously refine and improve sales processes, tools, and methodologies to increase efficiency and effectiveness.
• Cross-Functional Collaboration: Work closely with Marketing, Customer Success, and Product teams to ensure alignment, provide market feedback, and contribute to the overall success of the company.
• Market Expertise: Serve as an expert on the EMEA vacation rental market, staying informed about industry trends, competitor activities, and customer needs to inform sales strategy.
• Forecasting & Reporting: Deliver accurate and timely sales forecasts, reports, and performance analysis to senior leadership.

Sales Manager – Account Executives

• Develop and execute a strategic account plan to achieve revenue targets within the UK market.
• Build and maintain strong relationships with key stakeholders, including C-level executives and decision-makers.
• Own the full sales cycle, with proven experience in both inbound and outbound activities.
• Your main focus will be outbound.
• Identify and pursue upsell and cross-sell opportunities to maximize client satisfaction and retention.
• Collaborate with marketing, product, and customer success teams to tailor solutions that resonate with clients.
• Provide insights on market trends, competitor activities, and customer feedback to shape our European expansion.
• Maintain accurate and up-to-date records of all client interactions, opportunities, and activities in the CRM system.
• Represent Hostaway at industry events, conferences, and networking opportunities to build brand awareness and expand our client base.

• Adoption: Drive the adoption of our platform among a diverse client base.
• Customer Retention: Develop strong relationships with customers and implement strategies to increase customer retention and satisfaction.
• Client Escalation Handling: Serve as the primary contact for any significant issues our customers face.
• Ongoing Client Engagement: Regularly check in with clients to ensure they are satisfied with our services.
• Upselling and Cross-selling: Identify opportunities for customers to use more of our services to help their businesses grow.
• Customer Education: Conduct webinars, create user guides, and provide other training materials to help customers understand and fully utilize our software.
• Collaboration: Work closely with the sales and product teams to share customer insights that inform new business strategies and product improvements.
• Account Management: Monitor and report on account health, usage, and client satisfaction metrics to provide insights and recommendations.

Sales Development Rep

• Research and identify potential clients and key decision-makers within target industries and accounts in the UAE market.
• Conduct outbound prospecting activities, including cold calling, email outreach, and social selling, to generate interest and qualify leads.
• Engage with prospects to understand their business needs, challenges, and objectives, and effectively communicate the value proposition of our products/services.
• Collaborate closely with the sales team to develop and execute strategic outreach campaigns and follow-up strategies to drive engagement and conversion.
• Maintain accurate and up-to-date records of all prospect interactions and activities in the CRM system.
• Work closely with marketing to provide feedback on lead quality and campaign effectiveness, and leverage marketing materials to support outreach efforts.
• Meet and exceed monthly/quarterly targets for qualified meetings and pipeline generation.

Sales Development Representative

Support Engineer

• Take ownership of customer issues that may arise on the Hostaway platform via phone and email.
• Balance the need for urgency with the quality of your responses.
• Comply with and follow our Support Guidelines playbook.
• Research, diagnose, troubleshoot, and identify solutions to resolve customer's issues.
• While troubleshooting, gather all needed information for the investigation and properly update the customer via Zendesk.
• Provide prompt and accurate feedback to customers managing their expectations for technical issues.
• Be an integral part of the Technical Support team, liaising with other members, customers, and 3rd party vendors.
• Conduct product walkthroughs and provide resolutions to customer's queries.

Technical Support Specialist

• Responsible for driving top-of-funnel sales growth by leading a team of SDRs focused on generating high-quality leads and sales opportunities.
• Instrumental in building a world-class SDR organisation through strategic leadership, coaching, and process optimization.
• Recruit, onboard, and develop SDR talent while fostering a high-performance culture.
• Develop and implement sales development strategies that align with Hostaway’s growth objectives.
• Set clear goals, track performance metrics, and provide regular coaching to ensure team targets are consistently met.
• Establish scalable processes for lead qualification, outbound prospecting, and handoff to Account Executives.
• Partner closely with Marketing and Operations teams to align on campaigns, messaging, and lead flow targets.
• Deliver accurate performance data and actionable insights through data-driven analysis.

Sales Development Manager

Marketing Operations

• Own end-to-end top-of-funnel tracking across web and paid channels, including UTM standards for source, medium, and campaign.
• Improve GA4 configuration and conversion tracking, maintain Google Tag Manager tags and events, and ensure consent-aware analytics.
• Define and enforce a UTM taxonomy and naming standards that prevent attribution leaks and double-counting.
• Build, maintain, and QA dashboards for Marketing performance in Tableau or Looker.
• Automate weekly and monthly reporting.
• Partner with HubSpot and Salesforce admins to align the lead lifecycle, campaign member statuses, and definitions for MQL, SAL, and SQL so they are consistent and reportable.
• Reconcile web analytics with CRM data to validate pipeline influence, revenue impact, and spend efficiency.
• Write SQL for ad-hoc analysis, including data quality checks and troubleshooting across the funnel.
• Collaborate with Paid Media, Content, and Product Marketing teams to instrument experiments and measure impact with clear success metrics.