Hostaway

Customer Success Manager, Spanish Speaking

Hostaway

full-time

Posted on:

Location Type: Remote

Location: Texas • United States

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Drive the adoption of our platform among a diverse client base.
  • Understand customer needs deeply, guide them through personalized onboarding and ongoing engagement strategies, and ensure they realize the maximum value from our solutions.
  • Develop strong relationships with customers and implement strategies to increase customer retention and satisfaction.
  • Serve as the primary contact for any significant issues our customers face and coordinate with internal teams.
  • Regularly check in with clients to ensure they are satisfied with our services and provide appropriate support or solutions.
  • Identify opportunities for customers to use more of our services to help their businesses grow.
  • Conduct webinars, create user guides, and provide training materials to help customers understand and fully utilize our software.
  • Monitor and report on account health, usage, and client satisfaction metrics to provide insights and recommendations.

Requirements

  • 3-5 years of experience as a Customer Success Manager with Mid Market customers in the SaaS industry.
  • Ability to prioritize and manage a large portfolio of accounts (100-200 mid market accounts) while consistently delivering on expected engagement activities.
  • Proven track record of Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) performance, with verifiable expertise in risk identification, portfolio segmentation, and ownership of renewals.
  • Demonstrated ability to build strong relationships with customers and manage client expectations, even at scale.
  • Excellent problem-solving skills, with a knack for turning complex issues into simple solutions.
  • Experience with Salesforce and Zendesk are nice to have.
  • Native level English and Spanish proficiency is required for this role.
Benefits
  • Competitive Compensation: We offer competitive pay based on market rates in the country of the applicant.
  • 100% Remote: Enjoy the freedom to work from anywhere within your country of residence—be it a co-working space, your home office, or even your dining room table.
  • Equity: Every role in our company comes with valuable stock options in a fast-growing and profitable company.
  • Values-Driven Leadership: Our Core Values are leveraged daily when making strategic and tactical decisions.
  • Professional Growth: Our rapid growth offers unparalleled learning and development opportunities.
  • Annual Paid Leave: The specific amounts vary by country and are aligned with country and/or contract-specific norms.
  • Geographic Specific Benefits: We offer different country-specific benefits such as Health Insurance and Pensions in countries where these perks are customary.
  • Dynamic Team Culture: Our diverse and international culture fuels our innovation and creativity, providing a key pillar to our success.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer Success ManagementNet Revenue RetentionGross Revenue RetentionRisk IdentificationPortfolio SegmentationAccount ManagementOnboarding StrategiesClient Satisfaction MetricsProblem-Solving
Soft Skills
Relationship BuildingCustomer EngagementCommunicationPrioritizationTime Management