Hostaway

Sales Development Rep

• Research and identify potential clients and key decision-makers within target industries and accounts in the APAC market.
• Conduct outbound prospecting activities, including cold calling, email outreach, and social selling, to generate interest and qualify leads.
• Engage with prospects to understand their business needs, challenges, and objectives, and effectively communicate the value proposition of our products/services.
• Collaborate closely with the sales team to develop and execute strategic outreach campaigns and follow-up strategies to drive engagement and conversion.
• Maintain accurate and up-to-date records of all prospect interactions and activities in the CRM system.
• Work closely with marketing to provide feedback on lead quality and campaign effectiveness, and leverage marketing materials to support outreach efforts.
• Meet and exceed monthly/quarterly targets for qualified meetings and pipeline generation.

Sales Development Representative

• Quickly respond to and qualify incoming leads for UK market from various marketing channels, including our website, content downloads, and webinar sign-ups.
• Engage with prospects to understand their business needs, challenges, and objectives, and effectively communicate the value proposition of our products/services.
• Conduct initial discovery calls with potential clients to determine if they are a good fit for Hostaway's solutions.
• Collaborate closely with the sales team to schedule qualified meetings and ensure a smooth handover of promising leads.
• Maintain accurate and up-to-date records of all prospect interactions and activities in the CRM system.
• Work closely with marketing to provide feedback on lead quality and campaign effectiveness, helping to refine our inbound strategy.
• Meet and exceed monthly/quarterly targets for qualified meetings and pipeline generation.

Product Operations

• Spearhead an AI transformation across the product development lifecycle, from discovery and competitive analysis to post-launch synthesis.
• Enhance Go-to-Market execution through a robust "Definition of Done" framework.
• Cultivate a bi-directional "Voice of the Customer" program by synthesizing churn and deal loss data.
• Function as the core operational link between Engineering, Product, and GTM teams.
• Manage the product technology infrastructure by establishing playbooks and auditing data integrity.

Senior Product Operations Manager

• Research and identify potential clients and key decision-makers within target industries and accounts in the North American market.
• Conduct outbound prospecting activities, including cold calling, email outreach, and social selling, to generate interest and qualify leads.
• Engage with prospects to understand their business needs, challenges, and objectives, and effectively communicate the value proposition of our products/services.
• Collaborate closely with the sales team to develop and execute strategic outreach campaigns and follow-up strategies to drive engagement and conversion.
• Maintain accurate and up-to-date records of all prospect interactions and activities in the CRM system.
• Work closely with marketing to provide feedback on lead quality and campaign effectiveness, and leverage marketing materials to support outreach efforts.
• Meet and exceed monthly/quarterly targets for qualified meetings and pipeline generation.

Account Executive

• Develop and execute a strategic account plan to achieve revenue targets within the Spanish market.
• Build and maintain strong relationships with key stakeholders, including C-level executives and decision-makers.
• Own the full sales cycle, with proven experience in both inbound and outbound activities.
• Your main focus will be outbound.
• Identify and pursue upsell and cross-sell opportunities to maximize client satisfaction and retention.
• Collaborate with marketing, product, and customer success teams to tailor solutions that resonate with clients.
• Provide insights on market trends, competitor activities, and customer feedback to shape our European expansion.
• Maintain accurate and up-to-date records of all client interactions, opportunities, and activities in the CRM system.
• Represent Hostaway at industry events, conferences, and networking opportunities to build brand awareness and expand our client base.

Account Executive, Spanish Speaking

Backend Engineer

• Join the Core team responsible for the integrations with our key partners (Online Travel Agencies).
• Govern the technical maturity for their respective domain, having a clear view of the architectural challenges.
• Work closely with the domain’s Product Manager.
• Dig deep into the business problem the PM is trying to solve to shape the technical solution.
• Supported by an Engineering Manager who will help coordinate the team’s day-to-day work.
• Break down complex projects into manageable tasks.
• Drive continuous improvement in engineering practices.

Staff Backend Engineer, PHP / Golang

Recruitment

• Act as a true talent advisor to senior leadership and hiring managers across the Americas.
• Own the end-to-end process for Commercial roles across Sales, Marketing, Customer Success, Implementation, and Technical Support.
• Spot what's not working and fix it.
• Build proactive sourcing strategies to find and engage great passive talent.
• Use data to tell the story, hold yourself accountable, and help hiring managers understand what good looks like.
• Keep the bar high, and help us continuously raise the standard for how Hostaway recruits.

Senior Talent Acquisition Partner

Customer Success Manager

• Drive the adoption of our platform among a diverse client base.
• Understand customer needs deeply, guide them through personalized onboarding and ongoing engagement strategies, and ensure they realize the maximum value from our solutions.
• Develop strong relationships with customers and implement strategies to increase customer retention and satisfaction.
• Serve as the primary contact for any significant issues our customers face.
• Regularly check in with clients to ensure they are satisfied with our services.
• Identify opportunities for customers to use more of our services to help their businesses grow.
• Conduct webinars, create user guides, and provide other training materials to help customers understand and fully utilize our software.
• Monitor and report on account health, usage, and client satisfaction metrics to provide insights and recommendations.

Customer Success Manager, Spanish Speaking

Product Manager

• Define and own Hostaway’s AI product strategy and roadmap.
• Plan and execute customer research to understand property managers' needs.
• Identify the highest-impact AI opportunities.
• Partner with engineering, design, and GTM teams to deliver AI-powered experiences.
• Establish approaches to AI evaluation, including quality benchmarks and success metrics.
• Assess build vs. buy decisions for AI tools and third-party solutions.
• Stay updated on changes in AI models and tooling.

Staff Product Manager – AI

• Handle and process cancellation requests, discount requests, and training requests, focusing on retaining customers and preventing churn.
• Improve usage and adoption through proactive and content-driven communications.
• Diagnose potential barriers to renewal and work with customers to overcome these barriers.
• Demonstrate commitment to our customer base through the highest level of responsiveness.
• Identify ways we can consistently delight our customers.
• Proactively communicate with customers to provide helpful information, invite them to events, and assist with outreach campaigns.

Associate Customer Success Manager

Sales Engineer

• Partner with Account Executives to lead consultative, value-driven sales cycles
• Run discovery and workflow analysis to uncover operational pain points
• Handle technical questions and objections with confidence
• Act as a trusted advisor, guiding prospects toward scalable solutions
• Collaborate with Product, Marketing, and Customer teams to improve positioning
• Support enablement through demos, messaging, and training
• Stay current on industry trends and competitive landscape

Account Manager

• Own and exceed monthly and quarterly ARR targets by driving the adoption of key add-on products such as Dynamic Pricing, Smart Locks, QuickBooks Online (QBO), and Insurance.
• Collaborate with regional CSMs (for Mid-Market/Enterprise) to identify expansion opportunities within their portfolios.
• Act as the commercial expert, leading the sales cycle for add-ons and upsells identified by the CS team.
• Maintain a high-integrity, accurate forecast and pipeline in Salesforce.
• Manage a high volume of opportunities simultaneously, with clear next steps and close dates.
• Execute targeted outbound campaigns, making large quantities of calls, emails, and demos daily to a global portfolio of existing customers to generate new expansion pipelines.
• Lead discovery calls, product demonstrations, and commercial negotiations, effectively overcoming objections to close deals.
• Manage the commercial aspects of the customer relationship post-sale.
• Develop and execute targeted business strategies for your portfolio, managing the full sales process from initial scoping to contract closure with operational rigor.
• Act as a crucial feedback loop to the Product, Marketing, and Sales teams, sharing insights from customer conversations to inform product strategy and go-to-market motions.