Hostaway

Product Manager

• Own the end-to-end product lifecycle for AI-powered communication experiences — from strategy and roadmap to execution and iteration.
• Help develop and implement the Hostaway Communications vision, strategy, and roadmap, breaking that down into rapidly shippable projects, consistent with the company vision.
• Closely work with our design function to iterate on prototypes, ideas and suggestions and evolve them into fully functional and shipped user features.
• Prioritise ruthlessly and use data, intuition, and storytelling to align stakeholders and move quickly.
• Ensure products and releases are launched correctly and on schedule together with the engineering management team
• Define and analyse the metrics that determine success, with the ability to understand what activation, adoption and churn risks look like across the entirety of the communication features portfolio.
• Stay current on trends in AI, messaging, automation, and hospitality tech — and bring creative ideas into the product.
• Be a key voice in the company for what “excellent” looks like in modern communication.

Senior Product Manager – Communications

Sales Development Rep

• Research and identify potential clients and key decision-makers within target industries and accounts in the UK market.
• Conduct outbound prospecting activities, including cold calling, email outreach, and social selling, to generate interest and qualify leads.
• Engage with prospects to understand their business needs, challenges, and objectives, and effectively communicate the value proposition of our products/services.
• Collaborate closely with the sales team to develop and execute strategic outreach campaigns and follow-up strategies to drive engagement and conversion.
• Maintain accurate and up-to-date records of all prospect interactions and activities in the CRM system.
• Work closely with marketing to provide feedback on lead quality and campaign effectiveness.
• Meet and exceed monthly/quarterly targets for qualified meetings and pipeline generation.

Sales Development Representative

Director

• Lead and develop the global Customer Onboarding team, setting success metrics, training, and scalable methodologies.
• Build and scale an Enterprise Onboarding team for complex, high-value accounts, ensuring timely, high-quality implementations.
• Collaborate cross-functionally with Sales, Product, Engineering, Customer Success, and Support to ensure smooth onboarding and transitions.
• Oversee onboarding projects, integrations, and escalations, driving accountability for timelines and customer outcomes.
• Ensure excellent onboarding experiences, strong activation, and high satisfaction across all customer segments.
• Design and optimize scalable processes, analyze data to improve onboarding, and partner on reporting, automation, and resource planning.

Director of Onboarding

Backend Engineer

• Hostaway is seeking a highly motivated Staff Backend Engineer to join the Core team responsible for the integrations with our key partners (Online Travel Agencies).
• These integrations are critical to our customers’ daily workflows, powering seamless connectivity between their properties and major booking platforms.
• Staff Engineers are expected to govern the technical maturity for their respective domain.
• Build and maintain relationships with the domain’s Product Manager.
• Break down complex projects into manageable tasks and drive continuous improvement in our engineering practices.

Staff Backend Engineer, PHP, Go

Accounts Payable

• Expense Processing & Compliance, including daily review of incoming invoices.
• Setting up supplier payments in Payhawk and overseeing the purchase order system.
• Troubleshoot and resolve synchronisation issues between financial and HR systems.
• Ensure new employees are correctly set up and allocated in finance systems.
• Maintain the integrity of financial data by managing supplier information.
• Proactively monitor and manage cash flow by ensuring company cards are sufficiently funded.
• Coordinate payment run schedules and prepare payment batches for approval.

Accounts Payable Specialist

• Research and identify potential clients and key decision-makers within target industries and accounts in the North American market.
• Conduct outbound prospecting activities, including cold calling, email outreach, and social selling, to generate interest and qualify leads.
• Engage with prospects to understand their business needs, challenges, and objectives, and effectively communicate the value proposition of our products/services.
• Collaborate closely with the sales team to develop and execute strategic outreach campaigns and follow-up strategies to drive engagement and conversion.
• Maintain accurate and up-to-date records of all prospect interactions and activities in the CRM system.
• Work closely with marketing to provide feedback on lead quality and campaign effectiveness, and leverage marketing materials to support outreach efforts.
• Meet and exceed monthly/quarterly targets for qualified meetings and pipeline generation.

Data Engineer

• Build and maintain data pipelines and ETL/ELT processes to feed AI-powered features.
• Develop and optimize embeddings, vector databases, and RAG pipelines.
• Experiment with and implement LLM orchestration frameworks (LangChain, LangGraph, LlamaIndex, etc.).
• Work closely with other product and platform teams to ensure smooth integration with existing systems and services.
• Establish best practices for data quality, observability, and performance in AI workflows.
• Support deployment of Python-based AI services into production.

Senior AI/ML Data Engineer

Customer Success Manager

• Take full ownership of the Customer Success Management function — evolving its strategy, playbooks, and KPIs.
• Lead from the front: engage directly with key customers while coaching and developing the team.
• Drive accountability for core metrics like GRR, NRR, NPS, and renewal/expansion performance.
• Build and maintain executive-level relationships with clients, ensuring alignment on business outcomes.
• Partner with sales and leadership on commercial conversations, renewals, and upsell opportunities.
• Champion the use of AI-driven tools and processes to improve efficiency and scale the CS function.
• Represent the voice of the customer internally, influencing product, support, and operations.
• Travel as needed to meet clients 1:1 across all regions.

Director of Customer Success Management

• Recruit, onboard, and develop outbound SDR talent while fostering a high-performance culture.
• Develop and implement outbound sales development strategies that align with Hostaway’s growth objectives.
• Set clear goals, track performance metrics, and provide regular coaching.
• Establish scalable processes for lead qualification, outbound prospecting, and handoff to Account Executives.
• Collaborate closely with Marketing and Operations teams on campaigns and messaging.
• Deliver accurate performance data and actionable insights through data-driven analysis.

Sales Development Manager

Frontend Engineer

• Design and build scalable, high-quality UI components and features.
• Implement user workflows that are intuitive, performant, and accessible.
• Collaborate closely with design, product, and backend teams to deliver seamless end-to-end user experiences.
• Develop and maintain reusable component libraries and contribute to design system evolution.
• Ensure frontend performance optimization, responsive layouts, and cross-browser compatibility.
• Write and maintain unit, integration, and end-to-end tests to ensure reliability and stability.
• Participate in code reviews to uphold frontend engineering best practices and standards.
• Document frontend architecture, components, and design patterns for knowledge sharing.
• Mentor junior developers, fostering growth and elevating team technical standards.
• Proactively identify and drive technical improvements in frontend systems.

Senior Frontend Engineer

Social Media Manager

• Owning our social media presence: Level up our game on platforms like LinkedIn, Instagram, TikTok, Meta, and Reddit.
• Plan, create, and schedule content (written, visual, video, you name it) that actually gets noticed.
• Building and engaging our online community: Be the friendly voice of our brand online by responding to comments, starting conversations, and building a positive community across all our social channels (especially within Meta groups and Reddit threads).
• Measuring what matters: Track key metrics for social, look for what’s working (and what’s not), and use those insights to keep improving our results.
• Bringing your own ideas: We’re looking for someone who’s proactive and full of ideas. If you want a role with a strict playbook, this probably isn’t the job for you.

Social Media Specialist

Performance Marketing

• Own and manage the paid search program at Hostaway - Google Ads, Meta, Linkedin, Bing, TikTok, etc.
• Optimize our pay-per-click program to maximize leads, MQLs, SAL, SQLs, and wins
• Report performance on a weekly/monthly/quarterly cadence.
• Optimize bids and budget to maximize performance and ROI of all pay-per-click efforts
• Conduct keyword research to ensure our ads target the most amount of relevant keywords and ICP users.
• Write ad copy that drives conversion and collaborate with design teams on effective ad creatives.
• Design and conduct A/B tests to optimize ad creatives and landing pages to increase conversion rates.
• Develop a testing roadmap comprised of the latest industry trends, tools, and best practices in digital marketing and growth to enhance our marketing strategies.
• Stay current on pay-per-click / search engine marketing practices and collaborate with peers on the Marketing team.

Paid Search Manager

• Partner with the marketing team to launch new web pages, interactive experiences, and landing pages
• Develop and maintain the marketing website and digital assets; make site content manageable via Headless CMS (Contentful)
• Optimize site for speed, mobile performance, and SEO
• Design and build high-converting landing pages
• Plan and deliver website updates in collaboration with marketing on schedule
• Uphold website quality, usability, accessibility, and security standards
• Monitor site performance and user experience; use data to identify improvements
• Execute A/B tests to boost conversions and support growth goals
• Collaborate with content team to design and refine engaging website content
• Ensure clean, modern, cross-device and cross-browser compatible code

Web Developer

• Respond to and qualify Inbound Leads as the first point of contact for Spanish and Italian-speaking customers in Europe.
• Promptly engage with inbound leads via email, phone, and live chat to understand their business needs and objectives.
• Effectively communicate product/service value proposition and guide prospects through initial buying stages.
• Collaborate with sales to book high-quality product demonstrations and meetings with qualified prospects.
• Maintain accurate and up-to-date records of all prospect interactions and activities in the CRM system.
• Work closely with marketing to provide feedback on lead quality and campaign effectiveness and leverage marketing materials.
• Meet and exceed monthly/quarterly targets for qualified meetings and pipeline generation.
• Handle inbound leads specifically for the Spanish and Italian markets.

Sales Development Representative, Spanish and Italian Speaker

Engineering Manager

• Build and lead a product engineering team (5-7 engineers) focused on financial correctness and compliance.
• Ensure timely, high-quality delivery of the trust accounting subsystem with secure, scalable, auditable, and maintainable architecture.
• Collaborate deeply with Product, Finance, Legal, and other Engineering teams to align on goals and ensure execution.
• Establish and refine processes to improve delivery speed, system reliability, and team autonomy.
• Mentor and coach engineers, fostering a culture of precision, ownership, and continuous improvement.
• Establish engineering practices that emphasize quality, resilience, and observability.
• Contribute technical context to discussions and decisions while fostering transparency and accountability.

Engineering Manager – Accounting

Account Manager

• Affiliate Partnerships: Lead and manage Hostaway’s Affiliate partner programs.
• Own acquisition, onboarding, performance tracking, and relationship development with affiliate partners.
• Collaborate with partners to develop partner incentives, marketing programs and key success metrics.
• Collaborate with Sales and RevOps on program workflows and key data tracking.
• Coordinate with Marketing for promotional support, landing pages, and partner content.
• Monitor and report on partner performance, lead quality, and revenue contribution.
• Collaborate with internal teams to ensure seamless payout, attribution, and partner experience.
• Maintain program documentation and update program details as needed.
• Travel may be required.
• Cross-Functional Support & Process Optimization: Work closely with RevOps to streamline partner onboarding, workflows, and data tracking.
• Coordinate with Marketing on co-branded initiatives when relevant.
• Ensure partner-facing materials and FAQs are kept up-to-date.
• Own and manage anything else related to the Affiliate Program as the program evolves and matures.
• Maintain close feedback loops with Product and Engineering on customer feedback.

Affiliate Partner Manager

SEO Marketing

• Drive organic pipeline and ARR targets by owning the global organic growth strategy (SEO, AEO, GEO).
• Develop and implement playbooks and guidelines for AI-answer inclusion, structured knowledge, and citation programs.
• Define and prioritize company-level organic topics, themes, and regional strategies (NAM, EMEA, ROW).
• Maintain a transparent backlog, manage PR strategy, and collaborate with cross-functional teams to align organic efforts with business goals.
• Set technical north stars and KPIs for web performance, crawl/indexation, schema, and internal linking, ensuring robust measurement and log-file analysis.
• Lead the creation and execution of SEO technical specs and roadmaps, collaborating with WebDev on release planning, prioritization, and technical experimentation.
• Set and approve content themes, objectives, and sequencing to align with topical authority and brand visibility goals, ensuring the content calendar supports top prompts and organic keyword search for improved presence in LLMs and top-of-funnel growth.
• Establish content frameworks and acceptance criteria (including E-E-A-T and localization), and greenlight programmatic templates to ensure high-quality, answer-ready, and regionally relevant content.

Director of SEO

Full-stack Engineer

• Build and improve full-stack features (PHP backend, React frontend) to enhance customer experience.
• Deliver quick, high-quality fixes for urgent issues.
• Lead initiatives like platform localization, design system migration, and customizable notifications.
• Collaborate with Product, Support, and other teams to identify and resolve friction points.
• Automate workflows to reduce support load and empower users.
• Contribute to technical discussions and raise engineering standards.
• Own projects end-to-end, collaborating across teams to identify and resolve friction points.
• Deliver rapid fixes and long-term enhancements that make a visible difference for our users.

Fullstack Engineer - Customer Delight

• Manage relationships with our largest enterprise customers in the US and Canada, serving as their primary point of contact.
• Build deep customer partnerships by understanding clients’ business processes and demonstrating how our platform delivers value.
• Drive renewals and proactively manage the commercial health of your accounts, including forecasting upsells, downsells, and churn risk.
• Lead commercial conversations with confidence, identifying growth opportunities and negotiating terms to mutual success.
• Develop rapport and trust with executive and operational stakeholders by meeting clients in person and serving as a consultative partner.
• Own a defined book of business and maintain a strong command of customer-specific strategies, goals, and use cases.
• Identify additional solutions or integrations — both internal and external — that can help clients achieve their objectives.

Enterprise Customer Success Manager

• Hostaway is a SaaS startup transforming the vacation rental industry; Hostaway AI streamlines routine work, elevates decisions with insights, and simplifies complex tasks.
• Senior Product Manager, AI will define and execute the AI product strategy to serve property managers, owners, and cleaners, partnering with engineering, design, and marketing.
• Drive outcomes and own results on a multi-million dollar business line; develop and implement Hostaway AI vision, strategy, and roadmap into rapidly shippable projects.
• Collect and analyze customer, stakeholder, and team feedback to shape requirements, features, and end products; be directly involved in user research.
• Work with senior management to create product plans and roadmaps based on customer interaction and aggregate feedback.
• Partner with sales, customer success, and engineering to ship features; ensure products and releases are launched correctly and on schedule.
• Define and analyze metrics that determine success; make creative recommendations to expand the product base and vision and actively seek opportunities to innovate.

Senior Product Manager, AI

• Own the post-sale commercial relationship with assigned customers, focusing on driving Net Revenue Retention (NRR) through add-on adoption, upsells, and renewals.
• Proactively engage with accounts to uncover opportunities, increase product adoption, and ensure long-term customer value.
• High-volume outreach and disciplined pipeline management with 80–100 targeted outbound calls/day.
• Collaborate cross-functionally with Customer Success, Product, Marketing, and Sales.
• Serve as the primary commercial contact building executive and operational relationships.
• Manage a portfolio of existing U.S. & Canadian customers to drive adoption, expansion, and retention.
• Lead structured add-on campaigns for Dynamic Pricing, Smart Locks, QuickBooks Online (QBO), and Insurance.
• Follow up on marketing leads and self-service activations to convert into ARR.
• Maintain accurate Salesforce pipeline hygiene with clear next steps, close dates, and deal values.
• Overcome objections with value-based selling and competitive positioning.
• Ensure contracts and addenda for upsells are executed in compliance with company policies.

Accounting Manager

• Hostaway powers the future of short-term rental property management.
• Our platform helps property managers scale their operations, delight guests, and grow revenue with innovative technology tailored to the vacation rental industry
• As a Staff Product Manager for Trust Accounting, you'll play a key role in shaping the future of how property managers handle financial compliance and accounting workflows.

Senior Product Manager – Communications

Sales Development Representative

Director of Onboarding

Staff Backend Engineer, PHP, Go

Accounts Payable Specialist

Sales Development Representative

Senior AI/ML Data Engineer

Director of Customer Success Management

Sales Development Manager

Senior Frontend Engineer

Social Media Specialist

Paid Search Manager

Web Developer

Sales Development Representative, Spanish and Italian Speaker

Engineering Manager – Accounting

Affiliate Partner Manager

Director of SEO

Fullstack Engineer - Customer Delight

Enterprise Customer Success Manager

Senior Product Manager, AI

Account Manager

Staff Product Manager, Accounting - 100% Remote