Hostaway

Backend Engineer

• Own the AI Platform architecture, lead the technical vision for the multi-agent system
• Build production-grade AI infrastructure
• Drive the evaluation and quality story
• Shape the LLM gateway strategy
• Champion cross-team adoption
• Publish internal blueprints
• Influence engineering-wide practices
• Mentor and elevate engineers

Staff Backend Engineer, AI Platform

Frontend Engineer

• Define and evolve the frontend architectural vision: design systems, micro-frontends, developer tooling, and long-term scalability.
• Lead cross-organization frontend initiatives, influencing multiple teams and aligning technical direction with product strategy.
• Establish and champion standards for accessibility, performance, and usability across the company but specifically our front-end community.
• Mentor and grow technical leaders, raising the bar for frontend engineering excellence.
• Partner with Product, Design, and Engineering to deliver cohesive, scalable, and customer-centric solutions.
• Identify and drive tech debt remediation to ensure frontend scalability and maintainability.
• Influence executive-level decisions on frontend technology strategy.

Principal Frontend Engineer

• Design, build, and maintain scalable, high-quality UI components, features, and reusable libraries.
• Develop intuitive, performant, accessible, and responsive user experiences across browsers and devices.
• Build and maintain frontend integrations with backend services, including REST APIs, webhooks, and WebSocket-based real-time functionality.
• Identify, troubleshoot, and resolve complex frontend issues, including memory leaks, performance bottlenecks, and production bugs.
• Define, present, and lead relevant technical initiatives.

Senior Frontend Engineer, Communications

Financial Planning and Analysis

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Senior Product Designer – Finance, Reporting

Operations

• Provide daily support 200+ active partners both Technical Questions, Support Ticket Creation, Marketing Support
• Assist with onboarding workflows, go-live checklists, and partner documentation
• Maintain and update partner records, trackers, and shared documents
• Schedule meetings, prepare agendas, and coordinate follow-ups
• Support co-marketing by coordinating with the marketing team and partners
• Assist with the creation and distribution of partner communications and materials
• Own administrative tasks including data entry, tracker updates, and reporting
• Help collect, organize, and analyze partner-related data
• Assist in implementing process improvement and automation initiatives across the team
• Follow up with internal teams and partners to ensure timely task execution

Partner Operations Coordinator

Account Manager

• Own and exceed monthly and quarterly ARR targets by driving the adoption of key add-on products such as Dynamic Pricing, Smart Locks, QuickBooks Online (QBO), and Insurance.
• Collaborate with regional CSMs (for Mid-Market/Enterprise) to identify expansion opportunities within their portfolios.
• Maintain a high-integrity, accurate forecast and pipeline in Salesforce.
• Execute targeted outbound campaigns, making large quantities of calls, emails, and demos daily to a global portfolio of existing customers to generate new expansion pipelines.
• Lead discovery calls, product demonstrations, and commercial negotiations, effectively overcoming objections to close deals.
• Manage the commercial aspects of the customer relationship post-sale, including structuring deals, ensuring contracts and addenda are executed correctly, and managing renewals where expansion opportunities are present.
• Develop and execute targeted business strategies for your portfolio, managing the full sales process from initial scoping to contract closure with operational rigor.
• Act as a crucial feedback loop to the Product, Marketing, and Sales teams, sharing insights from customer conversations to inform product strategy and go-to-market motions.

• Join Hostaway in the Communications team responsible for the Unified Inbox module.
• Streamline Guest Host communications using AI features, automations, and templates.
• Design, build, support, and evolve the backend systems that power user-facing features.
• Collaborate with cross-functional teams to deliver reliable and extensible solutions for real customer needs.

Senior Backend Engineer, Communications

Artificial Intelligence

• Translate Business Needs: Bridge the gap between technical possibilities and business goals.
• Build & Automate: Design and implement internal tools, automations, and AI agents.
• Master API Integrations: Set up, maintain, and troubleshoot API connections.
• Collaborate Cross-Functionally: Shadow our Sales, Marketing, and Customer Success teams.
• Maximize Existing Resources: Creatively leverage and stretch our current tech stack.
• Iterate & Improve: Launch tools quickly, gather user feedback, and continuously refine your solutions.

Internal AI Tools Specialist

• Join the Core team responsible for integrations with key partners (Online Travel Agencies).
• Collaborate with the Product Manager to translate business requirements into technical solutions.
• Shape the technical direction and ensure backend services deliver maximum value.
• Break down complex projects into manageable tasks and drive continuous improvement.

Senior Backend Engineer, Integrations

• Lead greenfield MVP development and architect the initial V1 product.
• Implement a flexible, white-label React application.
• Build a backend to relay data into the white-label solution and internal data systems.
• Deliver a secure, scalable, and auditable trust accounting subsystem with high-quality standards.
• Help refine early processes to improve delivery speed, system reliability, and team autonomy.
• Champion engineering practices that emphasize quality, resilience, and observability.
• Provide technical context in discussions and decisions, fostering transparency and accountability.
• Establish initial frontend CI/CD pipelines to support independent deployments.

Staff Engineer – React, Node.js

Onboarding Specialist

• Implement effective onboarding processes for new customers, ensuring a seamless transition and a solid foundation for their success.
• Conduct initial training sessions and demonstrations tailored to customer needs, promoting a deep understanding of our product features and capabilities.
• Develop customized onboarding materials and resources in both Spanish and English.
• Maintain clear, consistent, and proactive communication with new customers throughout the onboarding process.
• Collaborate with the sales and customer success teams to identify opportunities for customer satisfaction improvement and to streamline the onboarding process.
• Monitor and report on the effectiveness of onboarding initiatives, using customer feedback and onboarding metrics to drive continuous improvement.
• Serve as the primary point of contact for new Spanish-speaking customers during the onboarding phase, addressing any issues and ensuring they are resolved promptly.

Customer Onboarding Specialist

People Operations

• Act as a trusted advisor to functional leaders — aligning people strategies with business goals, and providing thoughtful guidance on team health, performance, and engagement.
• Drive org design and headcount planning , advising on team structure, role clarity, and growth paths.
• Coach managers and emerging leaders , helping build leadership capability across teams.
• Handle employee relations (probation periods, exit interviews, 90 days check-ins with line managers,...) and performance topics with sound judgment, empathy, and consistency.
• Use people data (engagement, attrition, performance) to identify patterns and shape proactive interventions.
• Lead change on the people side of restructures, team evolution, or cultural initiatives.
• Own the full employee experience , from onboarding to offboarding, ensuring it’s scalable, human, and values-aligned.
• Model and reinforce Hostaway’s values through everything you do — from advising leaders to driving programs.

Senior People Operations Partner

Customer Success Manager

• Drive the adoption of our platform among a diverse client base.
• Understand customer needs deeply, guide them through personalized onboarding and ongoing engagement strategies, and ensure they realize the maximum value from our solutions.
• Develop strong relationships with customers and implement strategies to increase customer retention and satisfaction.
• Serve as the primary contact for any significant issues our customers face and coordinate with internal teams.
• Regularly check in with clients to ensure they are satisfied with our services and provide appropriate support or solutions.
• Identify opportunities for customers to use more of our services to help their businesses grow.
• Conduct webinars, create user guides, and provide training materials to help customers understand and fully utilize our software.
• Monitor and report on account health, usage, and client satisfaction metrics to provide insights and recommendations.