Sales Operations Administrator

Hostaway

Sales Operations Administrative role optimizing inbound lead and demo distribution for Hostaway's AI-powered vacation rental platform. Collaborating with teams to improve sales operations efficiency.

Posted 7/9/2026full-timeRemote • 🇦🇷 ArgentinaJuniorWebsite

Tech Stack

Tools & technologies

SQLTableau

About the role

Key responsibilities & impact

Own end-to-end inbound lead and meeting routing in Salesforce and ChiliPiper (Routers/Queues, Inbound Concierge), including round-robin, capacity-based, territory-based, and time-zone rules.
Maintain fair distribution for AEs and SDRs; define weighting logic, out-of-office (OOO) handling, fallback rules, and exception workflows; audit and correct misroutes.
Define and enforce lifecycle definitions and SLAs (service-level agreements) across MQL (Marketing Qualified Lead), SAL (Sales Accepted Lead), SQL (Sales Qualified Lead), Opportunity creation, and Demo Completed; ensure data is consistent and reportable.
Administer ChiliPiper calendars, router logic, queues, no-show/rebook flows.
Build and maintain Sales performance dashboards in Salesforce for routing health, speed-to-lead, demo distribution fairness, meeting-to-opportunity rate, and pipeline coverage.
Partner with Sales leadership on capacity planning, territories, and coverage; simulate policy changes and quantify impact on conversion and SLA adherence.
Document processes, SLAs, routing policies, and troubleshooting guides so GTM teams know exactly how leads and demos flow.
Proactively surface insights that improve speed-to-lead, demo show rate, and win rate.

Requirements

What you’ll need

1–2 years in Sales Ops, SDR Ops, or RevOps supporting AE/SDR teams.
Salesforce or similar CRM admin fundamentals: objects, fields, page layouts, validation rules, queues, and basic flows; confident with Reports and Dashboards.
Practical experience (or strong aptitude) with ChiliPiper: calendars, routers, queues, OOO and fallback rules; ready to learn and own day-to-day operations.
Strong Excel/Google Sheets skills; comfortable with pivot tables and calculating speed-to-lead, distribution fairness, and conversion rates.
Basic SQL for lookups and simple joins, with curiosity to trace data end to end and validate results.
Clear, structured documentation and reliable follow-through; you like runbooks, checklists, and QA.
Collaborative communicator who can work with SDR, AE, and Marketing partners to keep operations smooth.
Nice to have Salesforce Administrator certification (or in progress).
Deeper ChiliPiper experience with Inbound Concierge and advanced router logic.
Familiarity with Outreach, Gong, and territory planning concepts.
Experience building Salesforce Lightning dashboards; exposure to BI tools like Tableau or Looker is a plus.

Benefits

Comp & perks

Equity in a profitable, fast-growing scale-up.
100 % remote with flexible working hours.
Values-driven culture and teammates in 40 + countries.
Generous annual leave plus country-specific benefits (health coverage, pension, etc.).
Rapid career growth—our pace creates constant new opportunities.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Salesforce AdministrationChiliPiperExcelGoogle SheetsBasic SQLSalesforce LightningReports and DashboardsLead RoutingData ValidationSLA Management

Soft Skills

Collaborative CommunicationStructured DocumentationReliable Follow-Through

Certifications

Salesforce Administrator Certification