Hostaway

Customer Onboarding Specialist

Hostaway

full-time

Posted on:

Location Type: Remote

Location: Brazil

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About the role

  • Implement effective onboarding processes for new customers, ensuring a seamless transition and a solid foundation for their success.
  • Conduct initial training sessions and demonstrations tailored to customer needs, promoting a deep understanding of our product features and capabilities.
  • Develop customized onboarding materials and resources in both Spanish and English.
  • Maintain clear, consistent, and proactive communication with new customers throughout the onboarding process.
  • Collaborate with the sales and customer success teams to identify opportunities for customer satisfaction improvement and to streamline the onboarding process.
  • Monitor and report on the effectiveness of onboarding initiatives, using customer feedback and onboarding metrics to drive continuous improvement.
  • Serve as the primary point of contact for new Spanish-speaking customers during the onboarding phase, addressing any issues and ensuring they are resolved promptly.

Requirements

  • At least 2 years of experience in customer onboarding or customer success within the SaaS industry.
  • Native-level fluency in Spanish and professional proficiency in English are mandatory.
  • Proven ability to manage multiple onboarding projects simultaneously, while maintaining sharp attention to detail.
  • Strong interpersonal skills and the ability to create a positive first impression with new customers.
  • Excellent communication, presentation, and training skills.
  • Ability to quickly adapt to new technologies and continuously update skills in a fast-paced environment.
  • Strong problem-solving skills and the ability to think critically.
Benefits
  • Competitive Compensation: We offer competitive pay based on market rates in the country of the applicant.
  • 100% Remote: Enjoy the freedom to work from anywhere within your country of residence—be it a co-working space, your home office, or even your dining room table.
  • Equity: Every role in our company comes with valuable stock options in a fast-growing and profitable company.
  • Values-Driven Leadership: Our Core Values are not just words we’ve written to make us feel good.
  • Professional Growth: Our rapid growth offers unparalleled learning and development opportunities, along with a multitude of career advancement opportunities.
  • Annual Paid Leave: The specific amounts vary by country and are aligned with country and/or contract-specific norms.
  • Geographic Specific Benefits: As an international employer, we offer different country-specific benefits such as Health Insurance and Pensions in countries where these perks are customary.
  • Dynamic Team Culture: As a global company with team members in over 40 countries, our diverse and international culture fuels our innovation and creativity, providing a key pillar to our success (and making it a lot of fun to work here).
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer onboardingcustomer successSaaSbilingual communicationtraining developmentonboarding metricsproject managementproblem-solvingcritical thinking
Soft Skills
interpersonal skillscommunication skillspresentation skillsattention to detailadaptability