Ho-Chunk, Inc.

Project Manager

• Responsible for project planning, budgeting, and performance including monitoring milestones and adhering to plans and schedules
• Acts as the primary customer contact for all project activities, maintaining close coordination with agency Contracting Officers (CO) and Contracting Officer Representatives (COR)
• Directs and interfaces with contract staff to ensure requirements are fulfilled; identifies resources needed, coordinates work activities, and assigns individual responsibilities
• Ensures strict compliance with quality requirements; reviews all contract deliverables before forwarding to the client
• Manages the project budget, determines appropriate revenue recognition, ensures timely and accurate invoicing, and monitors receivables and profitability
• Participates in requests for RFQ or RFP from onset, including preparing proposal schedules and ensuring successful submission
• Oversees transition management (phase-in/phase-out), manages employer obligations (e.g., time cards, staff morale), and ensures project documentation is accurate and stored per standards

Systems Engineer

• Support and uphold the Mission, Vision, and Values of WarHorse Gaming, LLC
• Assist with installation, configuration, and maintenance of servers, networks, and system software
• Monitor system performance and report anomalies to senior engineering staff
• Support troubleshooting of hardware and software issues under guidance
• Participate in system testing, validation, and quality assurance processes
• Collaborate with IT teams to resolve user-reported technical issues
• Maintain accurate inventory of hardware and software assets
• Support incident, problem, and change management processes, including documentation
• Assist in troubleshooting infrastructure issues and escalate complex problems as needed
• Contribute to technical documentation, including runbooks, procedures, and diagrams
• Assist with scripting (PowerShell, Python) to automate tasks and improve efficiency
• Support storage systems and virtual machine (VM) environments under supervision
• Maintain system configuration and service documentation
• Perform additional duties as assigned

Associate System Engineer

Manager

• Lead day-to-day slot operations, including installs, upgrades, conversions, and maintenance coordination
• Analyze slot performance data to identify trends and improve profitability
• Manage, coach, and evaluate team members; oversee hiring and training processes
• Ensure compliance with all internal policies and applicable gaming regulations
• Maintain optimal staffing levels and support special events and promotions
• Monitor operational effectiveness and implement continuous improvement strategies
• Collaborate with HR on employee relations and performance management
• Deliver high-quality guest service, resolving issues with professionalism and discretion
• Stay current on industry trends, systems, and technologies
• Maintain security and accountability of company-issued equipment

Slot Performance Manager

• Creating and maintaining a welcoming and pleasurable business environment.
• Learning and owning the organization of sales files/records, AR tracking of customers, sending weekly payment reminders.
• Assisting in Titan Storage duties as needed.
• Assisting in legal submissions for non-paying customers.
• Assisting in transportation of purchased vehicles to and from auto auctions, when needed.
• Preparation of automobiles for resale, such as detailing, parking, etc.
• Minor auto repair, such as winterization, fluid checks, operating inspections, wiper blade renewal, etc.
• Assisting Manager with car sales when necessary.
• Snow removal and pick up of debris around the lot.
• Building janitorial duties as needed.
• Transporting automobiles to service contract providers as needed.
• Contact customers for both car sales and repair work.
• Set up appointments for repairs, pick-ups, and deliveries.
• Possible preparation of sales paperwork for customers.
• Work hours as directed by the Rez Cars Manager.

Assistant Manager

Security Engineer

• Support and uphold the Mission, Vision, and Values of WarHorse Gaming.
• Ensure safety and security of guests, team members, and company property.
• Complete detailed incident and investigative reports in a timely manner.
• Provide excellent customer service to guests in all interactions.
• Assist with the secure transfer of money and chips from the casino floor.
• Patrol assigned areas to maintain a safe environment.
• Enforce casino policies, procedures, and compliance with NRGC regulations.
• Stand assigned post for extended periods as required.
• Communicate effectively with supervisors regarding daily activities and incidents.
• Respond promptly to emergency situations and backup calls.
• Control access to restricted or secure areas of the facility.
• Maintain clear radio communication throughout assigned shift.
• Participate in mandatory meetings and training sessions.
• Perform other duties as assigned.

Security Officer – On Call

• Lead, plan, and evaluate all security operations, ensuring alignment with company policies and procedures
• Assign security personnel based on operational needs, skillsets, and experience levels
• Supervise, coach, and evaluate team members to ensure high performance and adherence to standards
• Ensure timely completion and accuracy of all security reports and documentation
• Conduct investigations related to theft, fraud, misconduct, and policy violations
• Train team members on security procedures, incident response, and applicable laws regarding detention and arrest
• Monitor property conditions through regular patrols to identify and mitigate safety and security risks
• Collaborate with other departments to ensure coordinated safety efforts across the property
• Maintain and update security procedures, manuals, and operational protocols
• Support recruitment, hiring, training, scheduling, and disciplinary actions within the department
• Foster a positive team environment focused on engagement, accountability, and performance
• Ensure completion of annual performance evaluations for all department team members
• Prepare detailed incident and investigation reports
• Represent the property professionally in all interactions with guests and team members
• Perform additional duties as assigned

Security Manager

Community Manager

• Collaborate with internal departments and external partners to create, support and coordinate community-based programs, initiatives, and events.
• Assist in managing education, or apprenticeship-related programs to increase awareness of career and learning opportunities within Ho-Chunk, Inc.
• Ensure assigned programs and projects align with organizational goals, community needs, and business priorities.
• Serve as the primary coordinator and program owner for the Homebuyer’s Program, developing a strong working knowledge of program requirements, processes, and resources.
• Promote the Homebuyer’s Program within the community by organizing and leading informational sessions, workshops, and community discussions.
• Work directly with participating lenders, financial partners, and potential homebuyers to help guide participants through the homebuying process and program requirements.

Community Program Specialist

Administrative Assistant

• Provide administrative support to assigned departments, ensuring timely and accurate task completion
• Greet visitors, determine purpose of visit, and notify appropriate staff
• Manage incoming and outgoing communications, including phone calls, emails, and faxes
• Operate standard office equipment, including multi-line phones, copiers, and computers
• Organize, maintain, and update physical and electronic filing systems
• Coordinate shipping, mailing, and package distribution
• Order and maintain inventory of office and pantry supplies
• Serve as a liaison between departments, vendors, and guests
• Maintain department calendars and contact directories
• Coordinate conference room scheduling and meeting logistics
• Prepare meeting materials, including reports and PowerPoint presentations
• Document and distribute meeting minutes while maintaining confidentiality
• Compose and edit correspondence, reports, and internal documents
• Arrange travel accommodations, including flights, hotels, and transportation
• Assist with event planning and coordination
• Conduct research and gather information as requested by management
• Address questions and concerns, ensuring timely resolution or escalation
• Maintain a clean, organized, and professional work environment
• Foster positive working relationships with team members, clients, and vendors
• Perform additional duties as assigned

• Ensure the safety of all guests, team members, and property
• Monitor and patrol casino/hotel areas during assigned shifts
• Respond to security incidents, disturbances, and emergencies
• Prepare detailed and timely incident and investigation reports
• Assist with the secure transfer of money and gaming chips
• Maintain compliance with internal policies and NRGC regulations
• Control access to restricted areas and the video lottery facility
• Provide assistance and information to guests and employees as needed
• Stand post for extended periods as required
• Maintain consistent radio communication and respond promptly to back-up calls
• Attend required training sessions and department meetings
• Perform other duties as assigned by management