Surveillance Operator I

Ho-Chunk, Inc.

Surveillance Operator monitoring guests and team members through CCTV at WarHorse Casino Omaha. Ensuring safety, security, and compliance with gaming regulations during overnight shifts.

Posted 6/26/2026full-timeOmaha • New York • 🇺🇸 United StatesSeniorLead💰 $20 per hourWebsite

About the role

Key responsibilities & impact

Monitor guest and team member activities through closed-circuit television (CCTV) systems and direct observation.
Detect, investigate, and document suspicious activities, policy violations, criminal activity, and regulatory concerns.
Capture, preserve, and maintain video evidence for investigations, compliance reviews, and risk management purposes.
Monitor and respond to surveillance alarms and security notifications.
Review video footage to resolve guest disputes, support investigations, and assist operational departments.
Prepare detailed daily reports, incident logs, and investigative documentation.
Conduct surveillance audits of gaming operations, count rooms, slot operations, food and beverage outlets, cage operations, and security procedures.
Ensure surveillance equipment is functioning properly and report technical issues promptly.
Maintain strict confidentiality regarding all company, guest, and team member matters.
Assist management, regulatory agencies, and law enforcement when requested.
Participate in court proceedings related to gaming investigations when necessary.
Perform other duties as assigned.

Requirements

What you’ll need

Must be at least 21 years of age.
High School Diploma, GED, or equivalent experience.
Ability to obtain and maintain a Nebraska Gaming License.
Strong computer proficiency and ability to learn surveillance software systems.
Excellent attention to detail, organization, and observation skills.
Strong written and verbal communication abilities.
Ability to perform basic mathematical calculations and prepare accurate reports.
One (1) year of casino gaming experience preferred.
Knowledge of table games, casino operations, gaming regulations, payouts, and odds preferred.
Experience using CCTV, surveillance software, or investigative systems preferred.

Benefits

Comp & perks

Federal Employees Medical Coverage (Medical, Dental & Vision)
401(k) with Day-One Vesting and Company Match
Quarterly Incentive Program
Paid Vacation, Holidays, and Sick Time
Discounted Team Member Meal Program
Career Growth and Advancement Opportunities
Dynamic and Exciting Casino Environment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

CCTV systemssurveillance softwareinvestigative documentationvideo evidence preservationmathematical calculationsreport preparationsurveillance auditsgaming regulationscasino operationsincident logging

Soft Skills

attention to detailorganizationobservation skillswritten communicationverbal communicationconfidentialityinvestigative skillsteam collaborationproblem-solvingadaptability

Certifications

Nebraska Gaming LicenseHigh School DiplomaGED