Ho-Chunk, Inc.

Support Engineer

• Support and uphold the Mission, Vision, and Values of WarHorse Gaming.
• Assist in developing business continuity and disaster recovery plans; maintain knowledge of plan executables and respond to crises as needed.
• Install, configure, test, monitor, and troubleshoot end-user devices, network hardware, printers, scanners, presentation systems, and related software.
• Perform on-site analysis, diagnosis, and resolution of complex IT and hardware problems, implementing corrective solutions and coordinating off-site repairs as necessary.
• Provide Audio/Visual (AV) support and communicate with third-party AV vendors as required.
• Deliver training and support to end users and staff on equipment operation and system use.
• Maintain accurate inventories of IT and networking equipment, including monitors, servers, routers, switches, and peripheral devices.
• Document all instances of hardware failure, repair, installation, and removal.
• Track and manage IT hardware/equipment contracts, including contract-based installations.
• Respond promptly to IT support requests via calls, pages, and emails.
• Perform additional duties as assigned.

IT Support Technician

Security Engineer

• The Security Officer is responsible for ensuring the safety of guests, team members, and company assets.
• Responsible for the safety of all guests and employees of the casino/hotel
• Records investigation and incident reports in a timely manner.
• Provides customer service to all guests when needed.
• Assists with the transfer of money and chips from casino floor.
• Patrols casino/hotel during shift to ensure safety.
• Maintains casino rules, policies and regulations are being followed set by the casino and the NRGC.
• Stands post for extended times as assigned by manager.
• Reports to supervisor/manager on responsibilities on day-to-day activities.
• Controls and diffuses potential problems and assists employees and guests in emergencies.
• Controls access to the video lottery facility and restricted areas.
• Responds to back-up calls immediately.
• Prepares reports of significant activities.
• Maintains radio contact with base at all times during assigned shift.
• Attends periodic meetings and training sessions.
• Performs other duties as assigned.

Security Officer

Manager

Cage Manager

• Enforce all applicable laws, gaming regulations, and company policies fairly and consistently
• Supervise Security Officers during assigned shifts to ensure operational efficiency
• Assist with investigations and incident reporting as directed by leadership
• Identify and mitigate risks to guests, team members, and company property
• Detain individuals with probable cause for notification of law enforcement or state gaming officials
• Maintain company-wide key controls and monitor access to restricted areas
• Support training and development of security staff to ensure professionalism and compliance
• Respond effectively to incidents and emergencies to safeguard assets, guests, and team members
• Perform additional duties as assigned

Security Supervisor

Compliance

• Support and maintain compliance with the Mission, Vision, and Values of WarHorse Gaming.
• Manage and maintain the Title 31 Compliance Program, ensuring accurate capture of currency transactions, daily audits, and timely filing of Currency Transaction Reports (CTRs) and Suspicious Activity Reports (SARs).
• Support the Director of Compliance in maintaining the Know Your Customer (KYC) program, including patron reviews and risk rating.
• Conduct AML investigations, including customer due diligence (CDD) and enhanced due diligence (EDD).
• Analyze exception reports and transaction discrepancies, providing recommended actions to leadership.
• Work with internal teams to develop monitoring criteria for detecting unusual activity.
• Identify and investigate suspicious activities using system data, preparing detailed SAR narratives.
• Provide guidance to internal and external partners regarding AML obligations.
• Assist with AML audits and regulatory reporting.
• Support continuous development of AML programs, training materials, and system capabilities.
• Conduct routine assessments of Responsible Gaming compliance with Nebraska Racing and Gaming Commission standards.
• Assist with compliance-related investigations, audits, and special projects as assigned.
• Maintain confidentiality, accuracy of records, and adherence to company policies and regulatory standards.
• Perform administrative tasks including data entry, scanning, file maintenance, and report preparation.
• Foster positive team member relations and cross-department collaboration.
• Maintain a professional appearance, ethics, and demeanor.

Compliance Specialist

• Responsible for overall operations of all F&B departments and outlets.
• Schedule, direct, supervise, train, and develop front of house staff.
• Collaborate with back of house staff to ensure quality and timeliness of product.
• Ensure guest satisfaction and serve as point of contact for guest and employee feedback.
• Ensure compliance with department and company sales, regulations, policies, procedures, internal controls and government rules and regulations.
• Develop and maintain high standards of safety and sanitation; ensure employees comply with health and food safety standards.
• Manage inventory, requisitioning, ordering of food, beverages, equipment, and supplies.
• Monitor food preparation, portion sizes, and overall presentation of food.
• Develop promotions to increase outlet revenue and recommend strategies for revenue growth.
• Require payment/comp authorization upon service; assist beverage staff in cash register balancing and authorize comp transactions.
• Inspect supplies, equipment, and work areas; maintain budgets and payroll records and review financial transactions.
• Establish standards for personnel performance and customer service; optimize profits by controlling food and labor cost daily.
• Attend periodic meetings and training sessions; promote positive public and employee relations.

Outlet Manager, Food Hall

• Plan, organize, and direct daily operations of the Slot department
• Set team members expectations and goals to maximize productivity and profitability
• Monitor department metrics to establish standards and identify areas of improvement or growth
• Develop a service culture that cultivates guest and brand loyalty
• Assist in developing and implementing customer service strategy for Slot Operations Team
• Process jackpots and manual hand-pays per Internal Controls and SOPs and act as signatory on hand paid jackpots
• Monitor business levels and create schedules that meet service standards
• Document and report all cash operation transactions in accordance with federal currency reporting and compliance standards
• Listen and respond to guests and take ownership of inquiries to resolution
• Explain game combinations and payouts with confidence and accuracy
• Maintain security of keys, radios, handheld devices and company equipment
• Identify and report unsafe practices and maintain professional workplace environment
• Attend required training meetings and manage projects in a timely manner
• Read and understand the WarHorse Responsible Gambling Plan
• Adhere to regulations prohibiting service to minors and/or intoxicated persons
• Perform other tasks as assigned

Slot Shift Manager

Systems Engineer

• Design and implement infrastructure projects, guiding system initiatives from planning to delivery.
• Research and recommend improvements to the IT infrastructure to enhance performance, reliability, and security.
• Lead project teams in executing technology architecture components, ensuring solutions meet operational needs.
• Translate business requirements into technical solutions and provide detailed recommendations.
• Participate in purchase justifications, cost analyses, and contract evaluations for potential savings.
• Manage incident, problem, and change processes, including root cause analysis and resolution.
• Lead troubleshooting efforts for infrastructure systems, collaborating with vendors and internal teams.
• Develop and maintain documentation, including policies, procedures, run books, and architectural diagrams.
• Create scripts and code (PowerShell, Python) to automate operational tasks.
• Maintain systems at recommended security patch levels.
• Manage enterprise storage and virtual machine infrastructure.
• Document system configurations, processes, and service records.
• Respond to priority issues within required timelines based on severity.
• Perform other duties as assigned.