Ho-Chunk, Inc.

General

• Responsible for honoring each and every customer by providing excellent customer service.
• Barista is responsible for educating customers about our premium organic coffees and teas.
• Always display a positive attitude to ensure return of our customers who are the reason for our business.
• Greet all customers with a friendly smile.
• Initiates dialogue and develops rapport with customers by learning their names, favorite drinks and food items.
• Generates customer satisfaction; responds appropriately to customer concerns.
• Accurately processes transactions through the POS and counts back change to customers.
• Answer the café’s telephone in a friendly manner using a professional greeting.
• Sells and services baked goods and miscellaneous food items to customers.
• Assists in the opening and/or closing of the café.
• Assist with the baking, Food Prep and Catering
• Provides top quality espresso shots for hot and cold beverages.
• Communicates with coworkers and management to solve problems and improve quality and service.
• Works with coworkers and management to effectively implement change.
• Contributes to a positive work environment.

Barista I – Part-Time

Technician

• Practice, support, and uphold the Mission, Vision, and Values of WarHorse Gaming.
• Perform preventative maintenance on slot machines to maximize equipment reliability and maintain accurate repair records.
• Troubleshoot, diagnose, and repair electronic gaming machines to the component level.
• Install, relocate, and remove slot machines and conversion kits according to manufacturer specifications.
• Perform urgent repairs to minimize machine downtime.
• Inspect new slot machines and conversion kits before installation.
• Monitor machine performance and strive to achieve maximum game uptime.
• Collaborate with Slot Operations and leadership to ensure efficient technical operations.
• Investigate slot machine variances and resolve issues in accordance with company policies.
• Assist guests by providing information and support related to slot machines and gaming operations.
• Communicate equipment issues, repair status, and technical solutions to management and team members.
• Maintain security of assigned keys, radios, handheld devices, and other company-issued equipment.
• Follow all company safety procedures and departmental guidelines.
• Attend required meetings and training sessions.
• Understand and comply with the Company's Compulsive and Problem Gambling Plan, including regulations regarding minors and intoxicated guests.
• Maintain flexibility to work varying schedules based on operational needs.
• Perform other duties as assigned.

Slot Technician I

• Deliver exceptional dining experiences by providing friendly, attentive, and efficient food and beverage service.
• Take guest orders, serves food and alcoholic beverages, and maintains dining room cleanliness.
• Ensure every guest receives outstanding service that reflects the standards of WarHorse Gaming.

Food Server

Recruitment

• Practice, support, and uphold the Mission, Vision, and Values of WarHorse Gaming.
• Manage the full recruitment lifecycle, including requisition creation, sourcing, screening, interviewing, offer extension, and onboarding coordination.
• Manage requisitions and applicant statuses within the Applicant Tracking System (ATS).
• Partner with hiring managers to understand staffing needs and develop effective recruiting strategies.
• Source qualified candidates through multiple recruiting channels, including job boards, networking, referrals, and community outreach.
• Conduct phone screens and coordinate interviews with hiring managers and interview panels.
• Facilitate panel and individual interviews as needed.
• Monitor recruitment metrics and evaluate the effectiveness of sourcing strategies and recruiting programs.
• Develop recruiting plans for hard-to-fill and high-volume positions.
• Build and maintain talent pipelines for positions with recurring hiring needs.
• Post and close job openings within the ATS.
• Process transfers, promotions, and new position requisitions while coordinating with Payroll and Benefits as needed.
• Train leaders on the effective use of the Applicant Tracking System.
• Create and deactivate leader access within the ATS.
• Partner with recruiters and hiring managers to support seasonal hiring and workforce planning.
• Attend and represent WarHorse Gaming at job fairs, recruiting events, networking opportunities, and community outreach events.
• Assist team members with internal career opportunities during department restructures or organizational changes.
• Maintain confidentiality and ensure compliance with company policies and employment laws.
• Perform other duties as assigned.

Talent Acquisition Specialist

General Counsel

• Conduct substance misuse and abuse assessments
• Develop treatment plans and provide interventions
• Monitor students with chronic substance conditions
• Conduct drug and alcohol testing
• Provide crisis intervention during substance abuse emergencies

Substance Abuse Treatment Counselor

• The Drug/Alcohol Abuse Counselor provides essential clinical support services at the Collbran Job Corps Center.
• Assist financially disadvantaged youth (typically ages 16 to 24) in a residential setting through early detection, diagnosis, and prevention/education regarding substance misuse and abuse.
• Ensure students become responsible, productive citizens by addressing substance use barriers to employability.

• Install roofing materials in a controlled manufacturing environment
• Use hand and power tools, including shingle knives, nail guns, and shears
• Install vents, roof jacks, roof edge flashing, and shingles according to specifications
• Identify required materials using purchase orders and production documentation
• Install protective domes on flat-top homes for storage and transportation
• Prepare flashing for loose shipment and installation
• Read and interpret blueprints, drawings, and sketches to understand job requirements
• Perform work safely and comply with all safety policies, including proper use of required personal protective equipment (PPE) such as safety harnesses and eye protection
• Participate in cross-training opportunities to support workforce flexibility and skill development
• Perform additional duties as assigned to support production needs

Shingle Crew Member

• Clean and maintain assigned areas including floors, surfaces, restrooms, and common spaces
• Vacuum, dust, polish, mop, and sanitize all designated areas as required
• Clean restrooms on a scheduled and as-needed basis, ensuring proper stocking of supplies
• Maintain cleanliness of hallways, stairwells, landings, administrative offices, and conference rooms
• Clean spills, stains, and other hazards promptly to ensure guest and team member safety
• Restock and organize cleaning and restroom supplies as needed
• Ensure all assigned areas meet high cleanliness standards, including 5-star expectations
• Properly handle and deliver lost and found items to designated areas
• Follow safety procedures and use approved cleaning chemicals appropriately
• Maintain cleanliness and organization of custodial storage and equipment areas
• Support team operations by completing additional duties as assigned

Housekeeping Attendant – EVS

• Practice, support, and uphold the Mission, Vision, and Values of WarHorse Gaming.
• Clean and sanitize kitchen equipment, chinaware, flatware, glassware, pots, pans, utensils, and food preparation areas.
• Remove used dishes, flatware, and related items from all food and beverage outlets.
• Replenish kitchens and service areas with clean dishware and supplies.
• Break down kitchen equipment for cleaning using approved chemicals and established procedures.
• Collect, transport, clean, and return floor mats to designated kitchen locations.
• Assist Service Attendants and other Food & Beverage team members as operational needs require.
• Maintain compliance with all company policies, departmental procedures, internal controls, and applicable government regulations.
• Perform all duties safely while maintaining a clean and organized work environment.
• Deliver outstanding customer service to guests and fellow team members.
• Maintain a professional, neat, and clean appearance.
• Attend required meetings and training sessions.
• Perform other duties as assigned.

Steward, Dishwasher

• Ensures timely and accurate delivery of customer shipments using invoices
• Installs/sets-up customer office equipment & furniture
• Receives proper count and physical inspection of merchandise based upon purchase orders received
• Coordinates with Branch Manager to ensure adequate inventory is received and available for prompt customer deliveries
• Prepares warehouse inventory and processes returns
• Oversees proper warehouse maintenance and safekeeping
• Participates in overall development of Division’s Profit Sharing Program/Reporting system. Performance of special cost studies as required (e.g. delivery, Labor sorting)
• Responsible for controlling labor costs

Warehouse Delivery

Manager

• Administers and directs programs to manage safety, maintain buildings, grounds, and equipment and to procure or generate utilities and their distribution systems
• Coordinates major construction and renovation programs
• Plans, organizes, and controls functions and activities of plant operations and maintenance of building equipment and renovations
• Reviews and evaluates existing programs, services, policies and procedures
• Develops, recommends to Vice President and implements or guides implementation of new and/or modified programs, services, policies and/or procedures
• Meets with Contracting Officer Representative (COR), administrative and supervisory staff, as well as community groups, agencies, contractors, architects and engineers to plan, organize, coordinate and/or communicate programs, services, policies and/or procedures
• Monitors flow and quality of work to assure timely completion of workload and adherence to facility's standards and regulations
• Prepares and controls departmental budgets, including utilities energy savings program
• Prepares and maintains a variety of departmental records and reports
• Manages and ensures compliance with State Health Department, EPA, DEP, ADA, OSHA, UST, etc.
• Performs a variety of supervisory functions such as assigning work to staff and monitoring work performance

Contract Maintenance Manager

Accounting Manager

• Assist the Accounting/Finance department with administrative activities.
• Supervise and manage the daily work of Staff Accountants (2-4).
• Reconcile balance sheet accounts as assigned in a timely and accurate manner.
• Processes cash receipts journals for approval by the Billing Manager.
• Review and approve the Journal Entries of Staff Accounts.
• Prepares journal entries to support proper reporting of revenue and costs.
• Responsible for coordinating and executing month-end close procedures.
• Analyzes records of transactions to determine the accuracy and completeness of entries.
• Prepares financial reports including balance sheets and profit and loss statements.

Digital Marketing

• Create, schedule, and publish content across a variety of social media platforms.
• Write engaging copy for social media, email marketing campaigns, digital advertising, and other marketing materials.
• Assist in the execution and ongoing support of digital marketing campaigns across multiple channels.
• Build and deploy email marketing campaigns and maintain email distribution lists.
• Capture and edit basic photo and video content for use across digital marketing channels.
• Assist with on-site photography and videography at client events, promotional activities, and agency projects.
• Support the implementation and monitoring of paid search and social media advertising campaigns.
• Monitor campaign performance and prepare basic reports on digital marketing metrics.
• Coordinate digital assets, including graphics, photography, video, and written content with internal teams and outside vendors.
• Proofread and quality-check digital content prior to publication.
• Maintain content calendars and assist in keeping projects on schedule.
• Research industry trends, competitor activity, and emerging digital marketing best practices.
• Collaborate with designers, account service staff, and media specialists to execute integrated marketing campaigns.
• Ensure brand consistency across all digital communications and marketing materials.
• Support agency marketing initiatives, client promotions, and special events as needed.
• Provide administrative and project support for digital marketing initiatives.
• Other duties as assigned.

Content and Digital Marketing Specialist

• Welcomes customers, answers their questions, helps them locate items, and provides advice or recommendations.
• Operates scanners, scales, cash registers, and other electronics.
• Balances the cash register and generates reports for credit and debit sales.
• Accepts payments, ensuring all prices and quantities are accurate and providing a receipt to every customer.
• Processing refunds and exchanges, resolves complaints.
• Bags or wraps purchases to ensure safe transport.
• Follows all store procedures regarding coupons, gift cards, or the purchase of specific items.
• Maintains a clean workspace.
• Responsible for counting the contents of the cash register drawer at the end of each shift, maintaining receipts, records, and withdrawals.
• May be responsible for checking materials and supplies and reporting when stock is low.

Part-Time Team Member

Auditor

• Perform daily audits of revenue and casino-related financial data
• Review, analyze, and verify financial documents for accuracy and completeness
• Research and investigate discrepancies, missing information, or variances
• Compile and maintain supporting documentation for audit findings
• Prepare and input daily revenue audit reports and supporting schedules
• Generate reports and review documentation to ensure accuracy and compliance
• Prepare journal entries and track coupons and variances
• Reconcile general ledger accounts and investigate discrepancies
• Meet daily, weekly, and monthly reporting deadlines
• Prepare, verify, and distribute daily operating reports
• Maintain and update audit procedures and departmental checklists
• Monitor financial activities to ensure compliance with applicable laws, regulations, and internal controls
• Process and analyze data from multiple sources for reconciliation and reporting requirements
• Maintain accuracy, confidentiality, and integrity of financial records
• Participate in departmental meetings and contribute to continuous improvement efforts
• Support a high level of internal service and operational excellence

Barista I – Part-Time

Slot Technician I

Food Server

Talent Acquisition Specialist

Substance Abuse Treatment Counselor

Substance Abuse Treatment Counselor

Shingle Crew Member

Housekeeping Attendant – EVS

Steward, Dishwasher

Warehouse Delivery

Contract Maintenance Manager

Accounting Manager

Content and Digital Marketing Specialist

Part-Time Team Member

Revenue Auditor I