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PT Office Clerk
Ho-Chunk, Inc.Office Clerk managing customer service and administrative tasks for All Native Solutions in Winnebago, NE. Responsible for customer interactions, record updates, and reporting functions.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
customer servicesalesup sellingreportingdatabase managementspreadsheetspayment processingcollection effortstechnical knowledge
Soft Skills
verbal communicationwritten communicationinterpersonal skillsmotivationprioritizationtask managementindependenceclient-focusedinfluencenegotiation
Tools & Technologies
PCsMicrosoft WordMicrosoft ExcelMicrosoft OutlookInternet Explorer
Industry Keywords
customer recordssales growthcourteous servicehigh volume
About the role
Key responsibilities & impact- Completes many customer service and administrative organization tasks to promote efficient operations in the office.
- Professionally promote All Native Solutions.
- Assist in achieving sales growth.
- Provide courteous Customer Service to all incoming calls.
- Prepare quotes for current and potential clients.
- Updating customer records in the company’s database as required.
- Creating spreadsheets to track quotes/clients.
- Applying payments.
- Utilizing collection efforts to keep all accounts current.
- Monthly reporting functions.
Requirements
What you’ll need- Previous customer service experience required (3+ years high volume)
- Sales experience preferred; ability to “up sell” preferred
- Possess strong verbal and written skills
- Superior interpersonal skills necessary to build rapport with prospective and existing customers
- Highly motivated with the ability to set priorities; manage multiple tasks.
- Work independently with minimal supervision and possess professional, client-focused skills
- Demonstrated ability to learn & apply technical knowledge
- Strong Influence/Persuasion/Negotiation skills
- Moderate technical knowledge required
- Must be reliable and have high personal integrity
- Proficiency with PCs, Microsoft Word, Excel, Outlook, and Internet Explorer.
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off