Surveillance Supervisor

Ho-Chunk, Inc.

Surveillance Supervisor overseeing daily surveillance operations and ensuring compliance at WarHorse Gaming Omaha. Leading a team in monitoring casino operations via advanced surveillance systems.

Posted 6/26/2026full-timeOmaha • New York • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Practices, supports, and maintains the Mission, Vision and Values of WarHorse Gaming Omaha, LLC.
Monitors to ensure overall coverage required by gaming regulations.
Ensures all employees are adhering to company policies and procedures.
Conducts, supervises, and prepares reports relating to any incident that is reported.
Advises and implements any and all changes passed down from Surveillance management.
Assists department management to ensure coaching and counseling and other personnel related matters are being handled appropriately.
Assists in facilitating team member performance reviews.
Monitors the day-to-day activities related to the surveillance of gaming, simulcast and cash-handling areas, including the audio-visual taping of count room operations.
Maintains records on department activities and makes appropriate reports during assigned shift to ensure that adequate and accurate information and video of surveillance activities are kept for future access.
Reviews video to settle patron disputes, locate illegal activity, participate in investigations, or assist other departments.
Reports all observed violations of gaming regulations to the Surveillance Shift Manager and Surveillance Manager, in accordance with department standard operating procedures, ensuring compliance and enforcement of all applicable NRGC gaming regulations and internal controls.
Performs player evaluations while furthering knowledge of surveillance operations.
Participates in any court actions relating to gaming violations in order to represent facts obtained by department.
Implements approved policies and procedures.
Responds to surveillance management and regulatory requests.
Responds to requests of all other departments when applicable and necessary.
Audits procedures performed by other employees including count rooms, slots, food and beverage, cage, and security.
Documents findings from these observations.
Captures, tracks, and documents video evidence for risk management, compliance, and criminal activity.
Performs other tasks as assigned

Requirements

What you’ll need

Must be 21 years or older
High school diploma/ GED or equivalent experience required
Two (2) years’ experience in the casino surveillance field, with one (1) year of management/supervisory experience in the gaming industry preferred
Excellent organizational skills and attention to detail
Strong analytical and problem-solving skills
Strong supervisory and leadership skills
Proficient with Microsoft Office Suite or related software
Ability to perform basic math, English composition skills, and computer functions
Knowledge of all table games preferred
Knowledge of slot machine usage and operation preferred
Knowledge of casino operations and gaming operations required
Knowledge of and enforcement of all gaming laws and regulations

Benefits

Comp & perks

Federal Employees Medical Coverage
Full Insurance Coverage offerings
401K with Day 1 Vesting & Company Match
Quarterly Incentive Program
Vacation, Holiday & Sick Days
Discounted Meal Program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

casino surveillancegaming regulationsvideo evidence documentationincident reportingplayer evaluationsauditing proceduresbasic mathEnglish compositionMicrosoft Office Suiteknowledge of table games

Soft Skills

organizational skillsattention to detailanalytical skillsproblem-solving skillssupervisory skillsleadership skills

Certifications

high school diplomaGED