Executive Host

Ho-Chunk, Inc.

Executive Host developing and maintaining relationships with high-limit players at WarHorse Gaming Omaha. Providing exceptional guest service and coordinating VIP experiences in a casino environment.

Posted 6/26/2026full-timeOmaha • New York • 🇺🇸 United StatesMid-LevelSenior💰 $NaN per yearWebsite

About the role

Key responsibilities & impact

Develops and maintains strong relationships with valued guests through personalized service and consistent communication.
Markets gaming products, promotions, entertainment, and property amenities to existing and prospective guests.
Tracks guest visitation patterns and coordinates accommodations and complimentary services in accordance with established guidelines.
Issues and promotes Player's Club memberships and related promotional programs.
Drives gaming revenue growth through the development and management of a targeted guest base.
Maintains accurate guest profiles and visit histories to support future guest engagement.
Resolves guest concerns, complaints, and discrepancies in a professional and timely manner.
Coordinates special guest services including dining, transportation, entertainment, VIP experiences, and cross-property events.

Requirements

What you’ll need

Must be at least 21 years of age.
High School Diploma or equivalent required; Bachelor's degree preferred.
Minimum of five (5) years of Host experience in a large-scale gaming operation with both Slot and Table Games.
Established player following with demonstrated success in guest development and retention.
Comprehensive knowledge of player tracking systems and industry-standard complimentary programs.
Experience working in a highly guest-focused hospitality or gaming environment.
Proficiency in Microsoft Office Suite and related business software.
Strong organizational skills and attention to detail.
Excellent analytical, problem-solving, and decision-making abilities.
Outstanding interpersonal, communication, and relationship-building skills.
Professional phone etiquette and guest service skills.
Ability to maintain confidentiality and exercise sound judgment.
Ability to work independently while contributing to a team-oriented environment.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

guest developmentguest retentionplayer tracking systemscomplimentary programsMicrosoft Office Suiteanalytical skillsproblem-solvingdecision-making

Soft Skills

organizational skillsattention to detailinterpersonal skillscommunication skillsrelationship-building skillsprofessional phone etiquetteguest service skillsconfidentialitysound judgmentteam-oriented

Certifications

High School DiplomaBachelor's degree