Hinge Health

Support Engineer

• Develop foundational knowledge of Hinge Health products, common technical challenges, and troubleshooting techniques through structured onboarding and shadowing.
• Begin handling member inquiries via phone, email, and chat under guidance, consistently meeting quality and response-time standards.
• Build relationships with teammates and cross-functional stakeholders to understand escalation paths and resolution workflows.
• Independently diagnose, investigate, document, and resolve member problems related to Hinge Health hardware and software products.
• Conduct thorough root cause analysis and contribute insights to improve knowledge-base articles and troubleshooting guides.
• Consistently meet key organizational metrics for quality, productivity, and member satisfaction.
• Serve as a reliable resource for peers on complex troubleshooting scenarios, helping elevate the team's collective capability.
• Proactively identify recurring technical patterns and recommend process improvements to reduce member friction.
• Demonstrate mastery across all support channels, contributing to a best-in-industry member experience.

Associate Technical Support Specialist, Spanish Speaking

Risk

• Maintain and continuously refine the Technology Risk Register, documenting cyber, operational, and regulatory risks.
• Track and drive remediation progress across engineering and IT teams.
• Regulatory Compliance & Governance (SOX & HIPAA).
• Serve as a primary interface for internal and external auditors on SOX IT General Controls (ITGC).
• Coordinate and track remediation of SOX ITGC findings.
• Partner with Security, Accounting, Legal/Compliance, and IT to ensure risk and control practices support HIPAA and other healthcare regulatory requirements.
• Analyze vulnerability trends to help teams focus on the highest-impact remediation work.
• Drive consistent, high-quality documentation of risk decisions and compensating controls.
• Recommend and refine KPIs/KRIs that measure technology risk, SOX ITGC health, and vulnerability reduction over time.

Manager, Technology Risk

Electrical Engineer

• Drive the electrical design of embedded systems, including component selection, schematic capture, and PCB layout for multi-layer, high-density boards
• Work at all stages of the product development process, from exploration and prototyping to detailed design, testing, and ramping to mass production
• Collaborate closely with mechanical, firmware, and other electrical engineers on system architecture and integration
• Ensure design quality and meeting medical device regulatory requirements with clear documentation and robust testing
• Support manufacturing and sustaining engineering by improving designs for reduced cost or improved manufacturability, supporting process or test development, and assisting with failure analysis down to the component level

Product Designer

• Shape 0→1 program experiences by turning ambiguous opportunities into clear, compelling product directions and tangible member experiences.
• Lead discovery and validation work to identify unmet member needs, prototype lean solutions, and know when there is enough signal to move forward or change direction.
• Design high-quality end-to-end flows for new programs, from first concepts through launch, with strong attention to usability, clarity, and emotional experience.
• Partner across product, engineering, clinical, data, and commercial teams to move priorities forward and build alignment without relying on formal authority.
• Create structure in unfamiliar domains by synthesizing user needs, clinical context, business goals, and technical constraints into clear hypotheses and design decisions.
• Contribute scalable patterns and design principles that help new programs feel cohesive within the broader Hinge Health ecosystem.
• Champion quality, accessibility, and inclusivity so new experiences are thoughtful and effective for a diverse range of members.

Senior Product Designer, New Programs

• Own the Design System
• Lead the vision, strategy, and roadmap for Hinge Health’s design system.
• Define and evolve core components, patterns, tokens, and interaction standards used across the product.
• Ensure the system supports a wide range of surfaces, from core product UI to Agent flows, enterprise templates, and integrated design systems.
• Partner Deeply with Engineering
• Collaborate closely with engineers on implementation details, tradeoffs, and system architecture.
• Influence code-level decisions that affect system consistency and adoption.
• Help shape tooling, Storybook usage, and contribution workflows so the system is easy to use and maintain.
• Set Standards & Governance
• Partner with feature teams through office hours and design reviews. You will help teams navigate patterns the system doesn't yet cover and decide when a design should become a global standard or remain a local solution.
• Establish clear contribution models, review processes, and decision-making frameworks for system changes.
• Act as a design system “domain owner,” providing guidance and sign-off on system-level decisions.
• Document principles, patterns, and rationale so decisions scale beyond individuals.
• Raise the Bar for Design Quality
• Identify inconsistencies, duplication, and fragmentation across the product and drive systematic improvements.
• Balance speed with craft, knowing when to be opinionated and when to enable flexibility.
• Advocate for system-level thinking across product, design, and engineering.

Staff Product Designer – Design Systems

• Lead the design vision and strategy for the Outcomes pod’s member-facing experiences, with primary focus on the Progress tab, pain logging, and the broader story members see about their improvement over time.
• Improve how and when members share pain data and create useful feedback loops.
• Translate complex clinical and behavioral data into simple, motivating interfaces that help members understand trends, next best actions, and the value of staying engaged.
• Partner with Product, Engineering, and Data to define hypotheses, run experiments, and use qualitative and quantitative signals to improve member experience and outcomes.
• Raise the quality bar across the pod by creating frameworks, patterns, and design principles that make the work more coherent and scalable over time.
• Influence adjacent teams when shared surfaces, shared metrics, or shared behaviors affect outcomes-related experiences.
• Champion accessibility, clarity, and product quality so members with different needs, contexts, and motivation levels can succeed.

Staff Product Designer

Engineering Manager

• Lead and support a team of 6 engineers building in our primary React Native (Phoenix) mobile codebase, establishing clear goals, rituals, and expectations.
• Deeply understand the current web-only Enrollment funnel, key metrics, and member journeys across programs and long-tenure cohorts.
• Build strong partnerships with Product, Design, and Marketing to align on the Enrollment strategy, experimentation roadmap, and success metrics.
• Lead the migration of Enrollment to a mobile-first experience, designing and shipping clean, modern flows that improve speed, usability, and completion rates.
• Lay the foundations of Enrollment as a platform—defining extension patterns, APIs, and guardrails so pods across the neighborhood can safely build on top of Enrollment without destabilizing core flows.
• Stand up and manage a rigorous portfolio of A/B experiments to optimize enrollment conversion, from funnel optimizations to lifecycle and reactivation flows.
• Establish best practices for CI/CD, automated testing, monitoring, and client performance across the Enrollment stack.
• Own and evolve the long-term technical roadmap for Enrollment, balancing frictionless member experience with the flexibility and reliability of a reusable platform.
• Champion AI-native development practices on your team (e.g., Cursor, Claude Code, agent-based workflows) to meaningfully increase developer velocity and quality.
• Grow and mentor your team, raising the bar on engineering quality, experimentation rigor, and operational excellence.

Engineering Manager, Enrollment

Therapist

• Manage and coach a team of up to 16 PTs to deliver high-quality virtual care, including performance management, coaching, and career development.
• Support your team in meeting and improving PT service-level agreements, caseload management, documentation standards, and clinical compliance.
• Strengthen PTs’ digital health efficacy, ensuring a best-in-class telehealth experience and strong member outcomes supported by Hinge Health’s tools and technology.
• Lead and contribute to operational projects that improve key business and clinical outcomes, using data and qualitative feedback to identify, test, and scale improvements.
• Mobilize and coach your team through ongoing change in a fast-moving environment, aligning stakeholders and maintaining high engagement and outcomes.
• Partner closely with Clinical & Operational leaders and Product to drive a seamless care experience and company objectives.

Manager, Physical Therapist

Administrative Assistant

• Calendar Management: Independently manage senior executives' calendars, schedule meetings efficiently, and resolve conflicts proactively.
• Meeting Coordination: Handle meeting requests and logistics, ensuring timely communication and seamless execution of in-person and virtual meetings.
• Event Management: Organize logistics for events, offsites, and dinners, including venue bookings, catering, and technical arrangements.
• Effective Communication: Serve as a trusted liaison between executives, internal teams, and external partners, ensuring clarity and professionalism in all communications.
• Collaboration: Work with Workplace Coordinators and EAs to plan and execute all event logistics, ensuring successful meetings and events.
• Travel & Expense Management: Assist in booking travel and accommodations for executives, and manage expense reports through Navan for select VPs and Senior Directors, ensuring timely and accurate processing.

Security Engineer

• Own full-cycle recruiting for Product Management/IT roles, from intake and calibration through offer close and handoff.
• Partner with Product/IT leaders to define role scope, level, and search strategy based on business needs and market reality.
• Build and manage high-quality pipelines for Product Management and IT/Security talent, including passive candidate outreach in competitive markets.
• Use recruiting data and funnel insights to diagnose bottlenecks, improve hiring efficiency, and drive better decision-making with stakeholders.
• Lead thoughtful calibration conversations when hiring teams need to reassess expectations around level, compensation, or candidate profile.
• Create an excellent candidate experience by ensuring clear communication, strong process management, and a high-touch, respectful approach throughout the interview journey.
• Influence longer-term headcount planning by bringing talent market insights and hiring data into workforce planning conversations.
• Help improve hiring quality by refining job descriptions, interview process design, and stakeholder alignment where needed.

Senior Talent Partner, Product Management – IT/Security

• Deeply understand our current data and ML platform: batch and streaming pipelines, data models, orchestration, and data quality posture across analytics and production systems.
• Build strong partnerships with Data Science, Product, and other engineering teams; align on top ML and product use cases the platform must unlock.
• Take ownership of a subset of core pipelines and services, stabilizing reliability and on-call practices while establishing clear SLOs and observability baselines for the team.
• Lead the evolution of our data platform toward a streaming-first, ML-ready architecture, improving data freshness, consistency, and discoverability across domains.
• Design and deliver the first iteration of our ML platform layer — feature pipelines, feature store, and model serving patterns — enabling Data Science teams to self-serve within shared governance and operational standards.
• Drive schema governance and data contracts with upstream service teams to reduce fragmentation, standardize core data models, and improve reliability for downstream analytics and ML consumers.
• Invest in developer productivity: introduce tooling, templates, CI/CD, and testing practices that make it significantly easier for product and ML teams to build on the platform.
• Own and evolve the end-to-end data & ML platform strategy, including roadmap, architecture, and operational excellence across streaming, batch, and ML workloads.
• Partner with Data Science to operationalize models in production — from feature pipelines to serving, monitoring, and retraining — and embed these workflows into our broader data ecosystem.
• Build, mentor, and retain a high-performing data engineering team, creating clarity of ownership, strong execution habits, and a culture that raises the bar on reliability, scalability, and developer experience.
• Institutionalize operational rigor (SLOs, incident management, observability, change management) appropriate for a HIPAA/SOC 2–oriented environment, in close partnership with Security and Compliance.

Data Engineering Manager, Data & ML Platform

Marketing

• Responsible for client-specific communications planning and ongoing standard marketing campaign execution for a large book of accounts (200-500+ accounts)
• Partner with Client Success to support and influence clients within your shared book of business, to meet annual revenue targets
• Partner with enrollment marketing leaders to scale programs and drive increased performance for your book of business
• Contribute in helping to evolve Enrollment Marketing processes and improving our marketing campaigns
• Contribution to team documentation and ongoing upkeep

Enrollment Marketing Associate

Marketing Operations

• Independently build and execute standard, custom, and dynamic multichannel marketing campaigns across email, SMS, push, direct mail, and web, primarily in Iterable and Salesforce.
• Support and maintain complex workflows, segmentation logic, suppressions, and dynamic content for both enrollment and lifecycle programs.
• Own and refine asset partnerization workflows (e.g., Figma-based variants for specific partners/health plans), including checklists and guardrails to keep content compliant and on-brand.
• Improve build efficiency and reliability through reusable components, documentation, and light automation/AI (e.g., QA helpers, asset diffing, versioning support).
• Define operational approaches for special projects and ambiguous cross-functional requests, recommending scalable patterns over one-off builds.
• Act as a first- or second-line troubleshooter for build-related issues (audience logic, journey routing, template behavior), partnering closely with GROMO QA, MarTech, and product/engineering when upstream data or platform issues are suspected.
• Advise partners (Acquisition, Enrollment, PALM, Creative) on the technical feasibility and tradeoffs of campaign ideas, and recommend build designs that balance speed, scale, and maintainability.
• Prioritize work autonomously, managing build dependencies across campaigns, content updates, and custom/templated work while hitting agreed SLAs.
• Partner with marketing, data, engineering, and MarTech to align builds with upstream systems and data contracts, ensuring we design for long-term flexibility rather than short-term hacks.
• Provide documentation and training on your focus areas (channels, templates, partnerization flows, or automation tools) so other builders can flex into them when needed.
• Share progress, learnings, automations or process improvements with the Growth organization and GROMO leadership.

Associate Manager, Growth Marketing Operations

Operations

• Coordinate program management, resourcing, capacity planning, and cross-functional tooling.
• Lead operational initiatives, from project planning to scaling AI-powered efficiency tools.
• Establish operational objectives, flag risks early, and improve systems for creative teams.
• Manage creative briefs, project timelines, and ad-hoc requests.
• Monitor operational metrics bi-weekly and analyze them quarterly.
• Optimize processes for efficiency and quality.
• Partner cross-functionally with Marketing teams for support and education.

Senior Lead Creative Ops

Program Manager

• Optimize how pods and creative teams operate
• Analyze utilization, throughput, and quality across creative teams to spot bottlenecks, then evolve processes, tools, and ways of working so teams operate efficiently
• Improve quality, consistency, and scalability of web operations
• Introduce and refine QA standards, publishing workflows, documentation, and governance to streamline repeatable work (e.g., templates, campaigns, localization) while balancing impact, feasibility, and team capacity.
• Act as the central connector between strategy and execution
• Bridge high-level brand and marketing objectives with creative and content by proactively surfacing risks and dependencies and driving clear, timely decisions.
• Lead creative tooling and vendor ecosystems
• Own and optimize the creative tooling stack and manage agencies and vendors defining scopes, SLAs, performance standards, and budgets to maximize value and reliability.
• Scale creative operations with AI and automation
• Define and execute the AI and automation strategy across the Brand, Creative & Content team, using utilization, efficiency, quality metrics, and ROI insights to continuously improve how creative work gets done.