Senior Lead Creative Ops

Hinge Health

Senior Lead of Creative Ops at Hinge Health driving operational excellence in Growth Creative team. Managing projects, resources, and creative initiatives for a high-performing organization.

Posted 5/31/2026full-timeSan Francisco • California • 🇺🇸 United StatesSenior💰 $198,400 - $297,600 per yearWebsite

About the role

Key responsibilities & impact

Coordinate program management, resourcing, capacity planning, and cross-functional tooling.
Lead operational initiatives, from project planning to scaling AI-powered efficiency tools.
Establish operational objectives, flag risks early, and improve systems for creative teams.
Manage creative briefs, project timelines, and ad-hoc requests.
Monitor operational metrics bi-weekly and analyze them quarterly.
Optimize processes for efficiency and quality.
Partner cross-functionally with Marketing teams for support and education.

Requirements

What you’ll need

8+ years of experience in creative operations, program management, or a related operational role within a marketing, creative, or agency environment.
Proven ability to coordinate execution across multiple workstreams, establishing operational objectives and driving them to completion.
Track record of building and improving operational systems (project planning, capacity modeling, brief workflows) for creative teams.
Strong experience with creative operations tooling (project management platforms, DAMs, design tools) and evaluating/implementing new technology.
Experience with AI tools, automation pilots, or efficiency initiatives within a creative or marketing context.
Experience in vendor and agency management, including performance management and budget oversight.
Strong data fluency — able to track KPIs, maintain dashboards, and use metrics to inform resourcing and operational decisions.
Effective communication skills — clearly able to present operational data, insights and recommendations to senior leadership.
Ability to thrive in a high-growth, dynamic environment with shifting priorities, exercising independent judgment in most situations.
Familiarity with AI agent-building and automated operational reporting.
Experience managing creative operations in a sprint-based or agile environment.

Benefits

Comp & perks

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Hard Skills & Tools

program managementcapacity planningproject planningoperational systemsdata fluencyKPI trackingautomationAI toolscreative operations toolingagile methodology

Soft Skills

effective communicationindependent judgmentcross-functional collaborationrisk managementproblem-solvingadaptabilityleadershipanalytical thinkingtime managementcreative thinking