Hilton Grand Vacations

Marketing

• Contact Owners and guests through multiple touch points, such as outbound calls and email offer the opportunity to preview Hilton Grand Vacations property through a direct booking of timeshare appointments prior to the guest arrival.
• Manage call list provided and make required number of outbound phone calls per day to meet production requirements
• Sell local tours and activities while performing exceptional vacation planning concierge services.
• Promote HGV Ultimate Access events.
• Remote work a possible option depending on business need, meeting IT and work space qualifications and meeting minimum performance standards.
• Proactively works with management to resolve any customer related challenges that may arise.
• Willing and able to complete any reasonable request from management.
• Completes other administrative duties and tasks, as assigned by management

Marketing Representative – Pre Arrival

• Ensure regional operations maintain inventory and place orders for essential collateral.
• Hold accountability for staff performance and behavior, ensuring compliance with company’s purpose, core values, and policies.
• Manage full-cycle Talent Acquisition initiatives and the Learning & Development of Sales Representatives.
• Coordinate recruitment, succession planning, onboarding, training, scheduling, mentoring, and motivating the sales team.
• Rehabilitate assigned location to meet or exceed budgetary responsibilities related to lead generation and package selling.
• Schedule and actively participate in team meetings and required training.
• Organize and coordinate Regional and Non-Regional Sales Manager meetings/workshops as needed.
• Ensure accurate payroll tracking and timely processing, adhering to Human Resources guidelines.
• Lead ethical practices and compliance in sales training procedures.
• Oversee adherence to all regulatory hiring and employment regulations.

Retail Marketing Regional Manager

• Responsible for promoting HGV and booking qualified sales presentations for prospective Hilton Grand Vacations Owners, Club Members, and other qualified customers.
• Provide both customer and concierge services to all guests projecting a professional company image.
• Responds to guests in a timely manner and represents HGV’s Cultural Values.
• Maintains a positive demeanor with everyone at all times. Team members represent Hilton ON and OFF the clock.
• Develop professional relationships with hotel staff, and adhere to protocol standards as established by HGV management staff.
• Each team member is expected to carry out all reasonable requests by management, which they are capable of performing.
• Distribute approved promotional information and incentives to guests that meet tour site qualifications determined by marketing managers.
• Completes required paperwork accurately and disposition is entered in CRM tool (VOICE, CHORUS, Eclipse, Salesforce) for each customer contact and tour.
• Confirms appointments with guests to ensure tour shows for presentation.
• Reviews production reports and notifies manager of any challenges.
• Follows gifting procedures to ensure costs are met monthly.
• Maintains established Minimum Performance Standard on a monthly basis.
• Provides information to Fulfilment Department to accurately assist offering the guest the ability to be pre-gifted as a service prior to tour.

Pre Arrival Marketing Representative

Call Center Representative

• Provide analytical and operational support to Call Center Management to meet monthly marketing targets.
• Responsible for crafting performance reports, implementing standard operating procedures, campaign management and reporting, and general analytical support of strategic business decisions along with tracking performance.
• Provide analysis of reports and collaborates with partners to develop and maintain strategic performance objectives and address areas of opportunity.
• Serves as the point person in managing and distribution of leads daily as well as review processes to improve efficiencies.
• Facilitates team member onboarding and training for team members.
• Completes other administrative duties and tasks, as assigned by management.
• Maintain perspective on system functionality, call flow, content, quality assurance, challenges and opportunities.
• Assist in Inventory Management and assess processes and results to ensure maximum efficiency of hotel and resort inventory.

Call Center Operations Specialist

Full-stack Engineer

• Own solutions end-to-end—from design and architecture through delivery.
• Drive projects and provide technical leadership.
• Ensure high-quality implementation of modern web applications.
• Collaborate across teams and deliver scalable, maintainable solutions.

Principal Engineer

Accountant

• Ensure all departmental and team deadlines are met.
• Prepare journal entries including bank entries, accruals, adjustments with supporting documentation.
• Prepare tax packages required for tax filing
• Prepare departmental/financial packages
• Prepare balance sheet account reconciliations
• Verify that all reconciling items are researched and resolved promptly.
• Work effectively with team members within HOA Accounting and across all departments with all related party accounts
• Assists co-team members and internal customers with financial information
• Prepares wire transfers/ACHs, check requests as needed
• Performs other duties as assigned by Manager

Operations

• Oversee day-to-day execution of strategic initiatives, ensuring alignment with organizational goals and timely delivery of key milestones. Act as a force multiplier for the CTO by managing follow-ups, tracking KPIs, and resolving blockers.
• Lead or support planning and execution of high-priority projects. Develop and maintain project plans, timelines, and stakeholder communications. Coordinate across departments to ensure accountability and progress.
• Build and maintain Excel-based dashboards to track operational performance, productivity, and strategic alignment. Use Excel to consolidate data, create visualizations, and support executive decision-making.
• Prepare briefing materials, agendas, and follow-ups for executive meetings. Ensure that leadership is equipped with the right data and context to make informed decisions.
• Facilitate collaboration across departments, ensuring that initiatives are well-coordinated and that dependencies are managed proactively.

Principal IT Operations – Planning

Analyst

• Review and complete job evaluation requests as assigned to ensure market competitiveness
• Assist with the annual merit and corporate bonus cycle in Oracle Workforce Compensation, including system testing and administration while the cycle is live
• Assist in the ongoing maintenance and creation of job codes in the Oracle Cloud system
• Conduct audits of compensation data in Oracle and partner with the HRIS and Team Member Services teams on updates as necessary
• Participate in the completion of annual compensation salary surveys
• Completion of monthly MarketPay data loads and data audits
• Maintain pricings within MarketPay as assigned and develop reporting
• Complete quarterly update testing in Oracle (Workforce structures and Workforce Compensation RPA)
• Assist in maintaining the Compensation SharePoint site and work on enhancements as needed
• Assist in developing and maintaining documentation of Compensation processes and procedures
• Assist with ad hoc Compensation and Oracle related projects and other duties as assigned
• Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
• Completes all required Company training/compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties as assigned.

Compensation Analyst

QA Engineer

• Work with Sales Team and Third Party Vendor to schedule all mobile notary appointments. Scan and email documents to Notary for signings
• Assist Notary on explaining purchase documents to owners over the phone, such as Club rules and regulations, Hilton Loyalty Program, interest rates, loan payments and terms to assure they have all the information needed to feel comfortable with their purchase
• Review scanned copies of all signed documents for completeness and accuracy
• Continuously track documents to ensure these get to their final/correct destination in a timely manner
• Receive original signed documents, ensure completion and accuracy and flip deals in Chorus by confirming Critical Documents have been received
• Execute, copy, scan and email copies of final documents back to Purchasers
• Order, maintain inventory, prepare and send all owner kits and POS’s to Purchasers
• Enter ACH/ACC information for contracts with loans
• Resolve any open issues preventing a contract from PTO or recording
• Process FDI modifications
• Directly responsible for follow up and post-sale client contact (phone/email) to maintain a high quality of client services and to assist in the reduction of cancels and kicks.
• Prepare all post close cancellation paperwork
• Send daily updates to sales team regarding follow up items with purchasers
• Monitor salesforce activity
• Act as primary contact with Purchaser up to contract closing, assisting owners with making reservations, and answering questions regarding HGV program
• Submit shipping and Notary invoices to Business Management
• Provide updates to Sales Team on status of Contracts in process. Assist on maintaining teams volume reporting
• Uphold and abide by all Quality Assurance Standards including Corporate and Site Business Management Policies and Procedures
• Execute all additional reasonable tasks and duties as assigned by Management

Quality Assurance Specialist

Recruitment

• Proactively source, network, and market our open job opportunities to build a pipeline of qualified candidates
• Use existing tools and technology to source, evaluate, interview, and present a slate of qualified candidates to hiring managers for consideration
• Ensure regular communication with the client to provide updates on status and progress
• Attend community and/or diversity organizations, colleges, and local events and job fairs
• Support company-wide initiatives by serving on special projects within Talent Acquisition Services
• Other duties as assigned by supervisor

Talent Acquisition Specialist

Procurement

• Facilitates the purchase of materials, equipment and services through requirements gathered from requesting business partners.
• Sourcing new, qualified suppliers that may be added to existing supplier categories to enhance supplier base, providing more choices for business partners to choose
• Leading business partners to use our existing suppliers for many categories so we can enhance our purchasing power
• Analyzing market trends for purchase categories
• Manage end to end electronic and / or manual Request for Proposal process starting with original request through to the final contract negotiation, providing bid results analysis
• Obtain quotations and process information for smaller, non strategic transactions
• Assist team members with any issues they have using Oracle procurement platform, including requisition creation, receiving, change orders
• Assist team members with training of Oracle system
• Research issues within Oracle procurement platform to include pricing, shipment delays, substitutions, receiving and invoicing issues
• Research supplier accounts that are past due and collaborate with internal team members and suppliers to resolve account/invoicing issues
• Perform supplier performance reviews, if necessary, and spend analysis
• Ensure that internal and supplier catalogs are maintained and updated when necessary
• Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
• Completes all required Company training/compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties as assigned

Purchasing Agent

• Lead and manage daily recruiting operations for sales & marketing roles, with a strong emphasis on event-driven sourcing strategies.
• Plan, coordinate, and attend recruitment events such as job fairs, open houses, unique candidate hiring events and expos to build a robust pipeline of qualified sales candidates.
• Coach and develop a team of recruiters to meet hiring goals through innovative event-based outreach.
• Collaborate with hiring managers to align recruitment efforts with business needs and seasonal sales cycles.
• Drive performance metrics including Class Fills, Quality of Hire, and Source Effectiveness through event-based recruiting.
• Lead a team of full-cycle recruiters for key sales & marketing roles, including sourcing, interviewing, and closing candidates.
• Report on hiring progress, event ROI, and strategic initiatives to senior leadership.
• Enhance brand visibility through creative event marketing and community engagement.
• Build and implement recruitment programs that support HGV’s strategic sourcing model and sales growth goals.
• Forecast staffing needs and ensure recruiting capacity aligns with business demand.

Talent Acquisition Manager, Sales & Marketing

• Serve as M365 analyst for HGV’s tenant, managing core services including Exchange Online, SharePoint Online, OneDrive for Business, Teams, CoPilot and Entra ID.
• Configure and maintain tenant-wide settings, policies, and governance standards.
• Manage licensing assignments, optimization, and forecasting of usage needs.
• Manage user accounts, role assignments, group-based licensing and mailbox configurations in Microsoft 365 Admin Center and Azure Active Directory.
• Monitor service health, message center updates, and roadmap changes; communicate impacts to stakeholders.
• Maintain and enforce IT security policies, collaborate with IT security teams to implement compliance and data loss prevention policies.
• Support change management processes and validate new features prior to rollout.
• Provide guidance, training, and troubleshooting for end users.
• Document system configurations, processes, and best practices.
• Stay updated with Microsoft 365 and Azure/Entra ID developments to recommend improvements.
• Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
• Completes all required Company training/compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties as assigned.
• Foster and sustain a reliable partnership with key stakeholders.
• Self-motivated, flexible, and adaptable.

Corporate Applications Analyst – Microsoft 365 System Analyst

Manager

• Oversee the rehabilitation of retail locations to restore performance and profitability
• Manage full-cycle Talent Acquisition initiatives for Sales Representatives
• Ensure compliance with company policies, including dress codes and cleanliness standards
• Conduct team meetings and training for staff development
• Coordinate Recruitment, onboarding, and mentoring processes
• Handle payroll tracking and accurate processing
• Lead ethical practices in sales training and compliance with hiring regulations.

Regional Manager

IT Support

• Performs audits for the National Marketing Center's reservations for accuracy, and to errors made.
• Responsible for sending and resending confirmation emails and/or letters for reservations or sales presentations as requested.
• Provides an accurate error report and follows up with the report in order to ensure all errors are corrected.
• Maintains a working knowledge of all resorts, Company products, and services as they related to marketing and the Company as a whole.
• Responsible for accurate data entry.
• Completes all required Company trainings and compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.