Hilton Grand Vacations

Analyst

• Conduct regular data analysis and rate reviews to optimise revenue performance
• Produce weekly nights and revenue forecasts for a rolling 12‑month period
• Maintain an events calendar, rate spreadsheets, and additional channel documentation
• Monitor booking pace, inventory, occupancy, historical trends, and the competitive set, recommending strategic actions
• Load and update rates in systems including Clarity, OnQ, Channel Managers, OTAs, and extranets
• Create and maintain ad‑hoc Excel tools, dashboards (Power BI), and reporting
• Analyse competitor pricing and maintain rate parity across all third‑party channels
• Support the Revenue Manager in fostering a strong revenue management culture
• Participate in stakeholder review calls to discuss rate changes, restrictions, and performance updates
• Assist with annual room merchandising plans and process improvements

Revenue Analyst

Accounting Manager

• Responsible for assisting the Sr Director to manage the HGV Inventory and Construction accounting organization.
• Must be a proactive and decisive leader, focused on process efficiencies.
• Timely reporting of accurate and valuable information to business partners.
• Knowledgeable of all key internal and external financial reporting requirements and deadlines.
• Manage the accounting relationship with Architecture and Construction, FP&A, Portfolio, SEC reporting, and other business partners.
• Responsible for several internal and external audit requirements and responsibilities, key controls, and technical memos.
• Drive efficiency and decrease manual processes to focus on analysis and accurate financial information.

Manager, Real Estate Accounting

Events

• Develops and performs all facets of the events in a manner to ensure outstanding Profit per Tour statistics on the program.
• Implements site inspections, permit hearings, planning meetings and event execution.
• Builds strategic relationships with national partners to improve the working environment, event quality and customer satisfaction.
• Communicates with site-level Project Directors, as well as Marketing Directors and Sales Managers on an ongoing basis to ensure events are on schedule and all goals are met.
• Develops site-specific operations plans for all aspects of event production (traffic management & parking, waste management, pedestrian flow, emergency & medical services, etc.).
• Forecasts resource requirements and develop event staffing plans.
• Settles and supervises resource requirements for each event.
• Leads venue relations and expectations throughout the event production life cycle.
• Builds, maintains and implements schedules, budgets & event status.
• Sources venues; recommends and engages catering to implement quality event within predetermined budget.
• Negotiates agreements with outside providers and subcontractors to ensure lower cost & highest quality of service.
• Builds and submits purchase orders.
• Secures all vital permits for event execution.
• Builds and maintains positive relationships with event vendors.
• Coordinates with other departments to ensure the successful delivery of an event.
• Builds and distributes event itineraries and anticipates guest needs and exceeds their expectations.
• Prepares shipping/transport of event related supplies by placing orders for items from vendors.
• Researches and stays up-to-date on event trends.
• Provides outstanding customer service in accordance with the Company standards.

Special Events Coordinator

Operations

• Coordinate, prepare, and handle Title Services requests, including resales, name changes, gift transfers, inventory recovery, title searches, and cancellations.
• Prepare deeds and other necessary paperwork to ensure documents accurately capture requested information.
• Build and open new contract files in systems, update and maintain spreadsheets to track all activities.
• Verify the accuracy of documents, including finance, recordable, and title, prepared and delivered to owners via DocuSign, FedEx, or USPS.
• Conduct title searches for clear title, resolving title defects and satisfying existing liens against properties or principals.
• Coordinate processing of payments to ensure accurate disbursement of funds to buyers and sellers.
• Maintain and track contract files/documents to ensure accuracy, securing necessary signatures and auditing all documents for compliance prior to closings.
• Review and track all completed documents, including cancellations, once returned to ensure clear title prior to recording.
• Coordinate and process all mailings.
• Audit pertinent information to ensure document files align with underwriting guidelines and title requirements.
• Handle high transaction volumes and deliver tasks within strict deadlines in a fast-paced, demanding environment.
• Provide outstanding customer service throughout the title process to all collaborators.
• Achieve high production totals while maintaining a low error margin.
• Complete closings by recording and filing documents, preparing, and distributing final closing statements.
• Coordinate corrections, adjustments, and modifications to contract documentation and payments as necessary.
• Interact with pertinent personnel and departments to process contracts through verification and posting to the computer system as owners.
• Assist with processing cancellations on a monthly or as-needed basis.
• Perform escrow-related functions to align with regulatory requirements and management or other internal customer needs.
• Establish escrow accounts by depositing funds and maintaining records.
• Review and audit all deeds before sending them to the counties for recording. Track all issues found with recording packets and manage their resolution promptly.
• Collaborate with review, audit, and mail-out of title policies for all resales and developer sales.
• Complete all required company trainings and compliance courses as assigned.
• Carry out any reasonable request by management that the employee is capable of performing.

Operations Agent

Recruitment

• Oversee the full onboarding process—from offer acceptance through the new hire’s first day—while ensuring an exceptional candidate experience and cultivating strong partnerships with candidates and Talent Acquisition team members.
• Provide coordination and administrative support for Talent programs and systems.
• Prepare and generate offer letters in accordance with approved compensation, leveling, and internal policies.
• Coordinate offer approvals with recruiters, hiring managers, HR, and finance as needed.
• Send offers to candidates and track acceptance, declines, and negotiations.
• Manage pre-employment requirements, including background checks, reference checks, and employment eligibility verification.
• Communicate next steps clearly to candidates after offer acceptance.
• Initiate and track onboarding workflows in HRIS/onboarding systems.
• Collect and verify new hire documentation (I-9, tax forms, agreements, policy acknowledgments).
• Coordinate start dates and ensure alignment across recruiting, HR, Training, and hiring managers.
• Provide new hires with onboarding schedules, welcome materials, and first-day instructions.
• Ensure all onboarding tasks are completed prior to Day One.
• Serve as a point of contact for new hires on Day One to troubleshoot issues.
• Ensure a smooth transition from recruiting to onboarding and employee lifecycle ownership.
• Ensure all offers and onboarding processes comply with legal, regulatory, and company policies.

Talent Acquisition Coordinator

Data Scientist

• Translate business challenges into solvable AI/ML solutions, formulate different approaches, outline pros and cons for each approach, get alignment with business leaders on approaches, deliverables, and delivery timeline.
• Work closely with business teams to develop complex AI/ML algorithms and predictive models to evaluate scenarios and potential future outcomes; leverage problem solving / analytical skills, quantitative expertise, programming and data analysis to identify potential risks related to existing scenarios as well as new products and develop methodologies for tracking and reporting them.
• Collaborate with digital product, marketing, revenue management, operations, finance, and customer experience teams to translate insights into measurable business outcomes.
• Be the subject matter expert and thought leader in building customer data capturing, hosting, business use cases deployment.
• Present strategy, findings and recommendations to senior executives in a clear, compelling manner.
• Perform analyses of structured and unstructured data to solve multiple and complex business problems. Apply analytical rigor & AI/ML methods to analyze large amounts of data.
• Design, build, and deploy machine learning models supporting personalization, pricing optimization, demand forecasting, guest segmentation, and operational efficiency.
• Interact with internal and external peers and management to share highly complex information related to areas of expertise and/or to gain acceptance of new or enhanced technology / business solutions.
• Evaluate and implement emerging methodologies in AI/ML, NLP, recommendation systems, forecasting, and optimization.
• Enhance the team’s modeling toolkit by exploring new algorithms, tools, and frameworks.
• Contribute to the evolution of the company’s machine learning platform, feature stores, and MLOps ecosystem.
• Ensure models are interpretable, ethical, unbiased, and aligned with data governance and privacy standards.
• Maintain rigorous documentation and reproducible workflows.
• Conduct A/B testing, uplift modeling, attribution modeling, and statistical experimentation to validate impact.
• Recruit, mentor, and build a high-performing team of AI/ML consultants with diverse skill sets.
• Foster a collaborative and innovative team culture.
• Mentor junior data scientists and analysts; help establish best practice standards across the data science community.
• Collaborate with engineering to operationalize models via production pipelines, APIs, or real-time systems.
• Partner with data engineering and architecture teams to improve data quality, accessibility, and scalability.
• Adheres to Company standards and maintains compliance with all policies and procedures.

Senior Director, Consumer Data Science – Strategy

Marketing

• Maintain and manage a comprehensive working calendar for all promotions.
• Inform the Regional Hotel Marketing Manager of upcoming promotions that need creation, updates, or revisions.
• Maintain all key marketing spreadsheets, including:
• Advertising Schedule

Hotel Marketing Specialist

• Assist with auditing content updates on online travel agents (OTAs), direct sites, wholesaler and other distribution channels.
• Assist with ensuring marketing strategies are implemented and campaigns and promotions are set up correctly.
• Monitor and analyze campaign performance, providing insights and recommendations for improvement.
• Provide strategic insights and recommendations for campaign optimization.
• Assist with conducting market research to identify trends and opportunities to drive bookings.
• Assist with analyzing data and reports to better understand market trends to stay competitive.
• Provide support in meetings with other departments when communicating all marketing efforts and updates.
• Build and maintain strong relationships with external partners and market managers.
• Work with revenue and inventory teams to develop marketing strategies that maximize revenue budgets.
• Work with our automation team to ensure rates, inventory and reservation delivery is pushing correctly for all partners.
• Mentor a team of marketing coordinators, providing guidance, feedback, and support.
• Understand all standard operational procedures, tools and resources to support the coordinators.
• Assist with ensuring wholesaler agreements are drafted and executed correctly.
• Represent the HGV brand in related partner events and conferences.
• Provide support and assistance to the management team in all requested job duties, projects, and events.
• Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
• Completes all required Company training/compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties as assigned.

Supervisor, Hotel Marketing

Digital Marketing

• Serves as strategic lead for email marketing campaigns for various HGV audiences
• Strong writing and editing skills, specifically for direct response marketing
• Aligns all marketing campaigns with business strategies to drive profitable net owner growth
• Works with various execution and reporting teams to deliver measurable campaigns on time
• Drives project deadlines to ensure on-time delivery
• Possesses an inherent understanding of content that stimulates authentic interest in a brand that drives action
• Maintains a thorough understanding of the vacation ownership industry and marketing landscape and stays abreast of industry trends
• A dynamic self-starter who works collaboratively in a fast-paced environment
• Drives various test-and-learn strategies
• High degree of proficiency MS Office Suite, particularly PowerPoint, Excel, Outlook & Internet applications
• Working knowledge of Tableau in order to monitor analytics that informs future campaigns
• Critical attention to detail, deadlines and reporting
• Strong analytical, prioritizing, problem-solving, presentation, project management skills from conception to completion
• Ability to interpret data and marketing outcomes in order to strengthen campaigns
• Other duties as assigned by Senior Director, Marketing Content

Digital Marketing Manager

Business Operations

• Supports Business Management, Marketing, and Sales by providing essential administrative support and operational assistance
• Managing gifting and activity programs, processing invoices, and ensuring timely payments to vendors and independent contractors
• Assisting with Marketing logistics that help drive and support overall objectives
• Accurate tracking, strong organization, and effective communication to maintain smooth business operations

Sales & Marketing Business Operations Coordinator

• Assisting the Sr Director to manage the HGV Inventory and Construction accounting organization.
• Acting as a proactive and decisive leader, focusing on process efficiencies, timely reporting of accurate information.
• Managing accounting relationships with Architecture and Construction, FP&A, Portfolio, SEC reporting, and other partners.
• Responsible for internal and external audit requirements and key controls.
• Driving efficiency and decreasing manual processes to ensure focus on analysis and accurate financial information.

Real Estate Accounting Manager

• Assist with answering questions from department employees as it relates to the various processes handled; and engage with external contacts (i.e. title underwriters, attorneys, etc.)
• Assist with the coordination of work assignment for team as needed.
• Assist with development, documentation and implementation of policies, process flows and procedures.
• Review existing policies and procedures with management and offer feedback regarding opportunities for improvement.
• Assist with interviews, on-boarding, training, assignment, setup of new team member and provide advanced training for existing team members.
• Assist supervisor with running, creating, and maintaining monthly/quarterly/annual reports.
• Assist with the auditing of team member files for performance metrics purposes.
• Support GVT management with maintaining, monitoring, testing, scanning, and workflows as well as testing other technology related to departmental functions.
• Provide feedback to management to help ensure best practices are in use.
• Look for opportunities to enhance technology.
• Work with management to provide cross training for personnel.
• Carry out any reasonable request by management of which the employee can perform.
• Promotes a positive work atmosphere.
• Performs other related duties as assigned.

Lead Agent, Title Operations

• Processes all mail received for GVT-Transitions & Resale.
• Log MRAs and Deeds by state.
• File them in the corresponding cabinets once they are ready to be audited.
• Updates Clarity, Chorus and CSM accordingly.
• Log in all checks received with the documents and prepare them for deposits.
• Completes daily checks for GVT Resale
• Completes weekly checks deposits for all checks received.
• Once MRAs and Deeds are completed, scan them into our repository system.
• Prepare and seek leadership approval for all invoices related to GVT- Transitions & Resale and send them to AP.
• Scans and processes correspondence, as needed.
• Processes and separates all correspondence for other teams such as death certificates, satisfaction of mortgages, Deedbacks, ownership changes.
• Processes tasks according to the workflow and updates the applicable systems with appropriate notes.
• Responds to all requests assigned within 24 hours.
• Handles multiple tasks within strict deadlines in a fast-paced environment.
• Completes high volume of transactions with accuracy.
• Completes all required company training courses and compliance courses as assigned.
• Adheres to company standards and maintains compliance with all policies and procedures.
• Performs other related duties as assigned.

Operations Coordinator

Call Center Representative

• Learn the processes and procedures for their designated business unit.
• Attend a Sales Presentation and gain an understanding of the overall sales process
• Prepare a final report outlining work on assigned projects to a panel of senior leaders at the end of the program.
• Attend multiple development opportunities (both in-person and virtual) as outlined in the program.
• Ability to multitask and effectively handle contending priorities.
• Strong communication skills, both verbal and written.
• Always model the Hilton Grand Vacations Values when interacting with guests both internal and external.
• Strong computer skills and familiarity with Microsoft Office Product Suite.
• Learn and help support IT support services team.
• Other duties as assigned to support Hilton Grand Vacations IT support services team.

Call Center Hospitality Intern

Account Executive

• We're not just leaders in virtual sales; we're light years ahead of our competitors with streamlined processes that ensure efficiency and your success.
• Once a sale is secured, our team handles all subsequent tasks—eliminating the need for agents to chase leads or manage administrative burdens. This allows you to concentrate fully on what you do best: closing deals and driving results.