Hilton Grand Vacations

Social Media Manager

• Assisting with community management, crisis moderation, content generation, scheduling and reporting to support initiatives that help build brand credibility and educate current, potential and future Club Members.
• Employ sound decision-making skills to aid in the management of multiple active social media accounts on a day-to-day basis on behalf of the brand.
• Moderate social media brand accounts and make independent/thoughtful decisions on how to respond on behalf of the brand.
• Provide support for ideation, creation, and deployment of paid and organic campaigns.

Senior Specialist, Social Media

Accountant

• Prepare and record journal entries per established policy related to assigned entities.
• Assist the leadership team in performing monthly closings process
• Prepare monthly accruals and JE to ensure accurate reporting of all financial info
• Ensure that all deadlines are met and all deliverables are completed with a high-quality product.
• Prepare balance sheet account reconciliations related to assigned area of responsibility.
• Ensure all schedules are completed timely and efficiently.
• Verify that all reconciling items are researched and resolved promptly.
• Filing and maintaining accounting records to include but not limited to Journal Entries and Balance sheet reconciliations
• Work effectively with team members within Accounting and across departments to effect changes and complete special projects required as part of company-wide goals and objectives.
• Assists co-team members and internal customers with financial information
• Identify opportunities for improvement by reviewing current processes for automation, consolidation or reengineering.

• Support high-visibility social initiatives and work cross-functionally with marketing, brand, creative, and external partners to bring content and campaigns to life.
• Maintain and manage the social media editorial calendar, ensuring timely execution across platforms.
• Assist with content ideation, creation and execution, including short‑form video editing, basic graphic design and copywriting.
• Write and edit clear, engaging, and on-brand copy for social media posts, captions, and short-form content.
• Edit and optimize video content using tools such as CapCut.
• Capture content in the field and at live events.
• Schedule and publish content using social media management tools such as Sprinklr.
• Monitor brand and talent channels.
• Research current and emerging social media trends and apply them in a brand‑safe manner.
• Assist in analyzing content performance using platform analytics and reporting tools; apply learnings to optimize future content.

Social Media Specialist

Customer Support

• Handle inbound and outbound calls with professionalism and empathy, assisting owners and members with questions regarding the Transitions relinquishment program.
• Respond to emails in a timely, clear, and courteous manner, maintaining accurate and helpful communication.
• Create, update, and manage service cases using internal systems; ensure all cases are documented and escalated when necessary.
• Review and approve Transitions cases for eligibility and completion based on established program criteria.
• Provide regular status updates to owners and members regarding their case progress.
• Process payments accurately and securely.
• Participate in and support special projects or process improvements as assigned by leadership.
• Maintain up-to-date knowledge of program guidelines, processes, and company policies to ensure accurate information is shared with owners and members.
• Uphold the highest level of confidentiality and compliance when handling sensitive customer information.

Customer Care Transitions Specialist

Recruitment

• Strategy Development: Create and implement holistic recruitment strategies aligned with business objectives, focusing on both short-term needs and long-term growth.
• Employer Branding: Build and promote the company's reputation as a great place to work through social media, recruitment events, and marketing.
• Full-Cycle Recruitment: Oversee sourcing, screening, interviewing, offering, and onboarding of new hires.
• Candidate Experience: Ensure a positive and seamless journey for all applicants.
• Stakeholder Collaboration: Partner with hiring managers to define roles, understand needs, and guide the hiring process.
• Talent Sourcing: Utilize diverse channels (job boards, social media, networking) to find qualified candidates and build talent pipelines.
• Process Optimization: Manage Applicant Tracking Systems (ATS) and use analytics to refine hiring practices and report on outcomes.
• Team Management (in larger orgs): Lead and develop a team of recruiters.

Talent Acquisition Manager

Operations

• Responsible for assisting with the supervision of staff and processes related to preparation, review and recording of transfer of ownership documents.
• Interfaces with title underwriters, attorneys, other professionals, and internal departments as needed to support the Supervisor of Title Operations and extended services to Title Operations leadership.
• Works with management to institute and maintain policies and procedures for processes related to all related functions.
• Responsible for completing tasks assigned by department management.
• Assist with answering questions from department employees as it relates to the various processes handled; and engage with external contacts (i.e. title underwriters, attorneys, etc.).
• Assist with the coordination of work assignment for team as needed.
• Assist with development, documentation and implementation of policies, process flows and procedures.
• Review existing policies and procedures with management and offer feedback regarding opportunities for improvement.
• Assist with interviews, on-boarding, training, assignment, setup of new team member and provide advanced training for existing team members.
• Assist supervisor with running, creating, and maintaining monthly/quarterly/annual reports.
• Assist with the auditing of team member files for performance metrics purposes.
• Support GVT management with maintaining, monitoring, testing, scanning, and workflows as well as testing other technology related to departmental functions.
• Provide feedback to management to help ensure best practices are in use.
• Look for opportunities to enhance technology.
• Work with management to provide cross training for personnel.
• Carry out any reasonable request by management of which the employee is capable of performing.
• Promotes a positive work atmosphere.
• Performs other related duties as assigned.

Title Agent Operations

Analyst

• Produce and distribute recurring operational reports (daily, weekly, monthly) to support decision-making processes.
• Validate data accuracy and reconcile discrepancies across various data sources to maintain the integrity of our reporting.
• Maintain and improve Power BI dashboards using certified datasets to provide clear and actionable insights.
• Analyze trends and variances related to occupancy, Average Daily Rate (ADR), and inventory utilization to find opportunities and risks.
• Respond to ad-hoc analytical requests with mentorship from senior team members, ensuring timely and accurate delivery of information.
• Document report logic and metric definitions to ensure clarity and consistency in our reporting processes.
• Identify data issues and bring them up appropriately to ensure data quality and reliability.
• Represent the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Collaboration, Responsibility, and Now.
• Complete all required Company training and compliance courses assigned.
• Adhere to Company standards and maintain compliance with all policies and procedures.
• Perform other related duties as assigned to support the overall success of the team.

Revenue Analyst

Marketing

• Contact guests through multiple touchpoints, including outbound phone calls and email, to offer opportunities to preview our properties by booking timeshare appointments in advance of arrival
• Manage assigned call lists and complete the required number of outbound calls per day to meet production and performance goals
• Sell local tours and activities while delivering high-quality vacation planning and concierge services
• Maintain flexibility to work remotely when business needs allow, subject to IT/workspace requirements and minimum performance standards
• Proactively partner with leadership to identify and resolve customer-related concerns or challenges
• Willingly complete additional reasonable tasks or requests as assigned by management
• Perform other administrative duties as needed to support team and business objectives

Marketing Representative – Rental Program

• Analyze reports to ensure accuracy for all properties
• Assist with accomplishing rate & inventory management in respective systems (i.e. OnQ R&I, channel manager, and extranets)
• Manage 1-3 non-branded properties to achieve budgeted goals (rate & restriction changes in Clarity and channel manager, meet with travel partners, Sales, & Marketing)
• Build promotions in multiple systems
• Communicate new/modified Rate Plans & terms & conditions to System Set-up Team
• Leverage reporting to monitor booking pace, inventory, occupancy, historical trends for assigned group of resorts, making recommendations as a result of analysis
• Monitor and ensure rate integrity between Hilton.com and other distribution channels
• Maintain and monitor group inventory and activity including group build, recommend group rate quotes, cut-off, pick-up, block releases, recommend block & rate increases
• Onboard new employees and provide ongoing professional development & training
• Book VIP reservations
• Support Reservations Team with rate quotes, rate and inventory inquiries, troubleshoot, and resolve reservations issues
• Submit Hilton GDM forms
• Follow-up on invalid credit card & charging deposits
• Assist Front Desk Managers & Business Management with guest research, billing inquiries, & payment of commission
• Assist with forecasting & budgeting
• Support the Regional Revenue Manager in recognizing and conveying rental availability gaps to Inventory Management
• Assist with comp set & market research including rate shops, guarantee, and cancel policies, & updating events/convention calendars
• Aid Regional Revenue Managers & Revenue Managers in planning, carrying out, and following up on team training
• Assist with reporting as needed
• Performing other related duties as assigned by leadership
• Represent the Hilton Grand Vacations values of Hospitality, Integrity, Leadership, Collaboration, Responsibility, Now
• Complete all required company training/compliance courses as assigned
• Adhere to company standards and maintain compliance with all policies and procedures

Marketing Operations

• Manage and calculate Spiffs/STIs to incentivize and reward sales teams, boosting performance.
• Process Spark points for positive customer reviews, encouraging a culture of excellence.
• Accurately code and process invoices, ensuring timely payments and maintaining financial records.
• Develop and implement streamlined sales and marketing operational processes, enhancing efficiency.
• Monitor and analyze sales and marketing data, identifying trends and areas for improvement and optimization.
• Collaborate closely with the sales and marketing teams, understanding their needs and providing effective operational support.
• Ensure compliance with company policies and procedures, maintaining a professional and ethical work environment.
• Stay updated on industry trends and best practices, suggesting innovative solutions to enhance our operations.
• Provide regular, data-driven reports and insights to management, offering recommendations for strategic decisions.
• Assist in the development and execution of strategic sales and marketing plans, contributing to the achievement of business goals.

Sales & Marketing Operations Specialist

Account Executive

• Join a team that values your success with top-notch action line and inhouse training that is setting the standard in our industry.
• We will support you with continuing education training, comprehensive resources, and a commitment to excellence.
• We redefine standards in the timeshare industry, providing unparalleled opportunities for growth and success.
• Experience Premier Sales Training, our exclusive action line and in-house onboarding course meticulously tailored for the timeshare industry.

In House Sales Executive

• We're not just leaders in virtual sales; we're light years ahead of our competitors with streamlined processes that ensure efficiency and your success.
• Once a sale is secured, our team handles all subsequent tasks—eliminating the need for agents to chase leads or manage administrative burdens. This allows you to concentrate fully on what you do best: closing deals and driving results.

Sales Executive

• Join The Hilton Team and shape the future of timeshare sales.
• Focus on what matters, closing deals and driving results.
• Our team handles all administrative burdens post-sale, allowing for efficient sales processing.

In House Sales Executive – HGV

• Join The Hilton Team and Shape the Future of Timeshare Sales
• Focus on What Matters
• We're not just leaders in virtual sales; we're light years ahead of our competitors with streamlined processes that ensure efficiency and your success.
• Once a sale is secured, our team handles all subsequent tasks—eliminating the need for agents to chase leads or manage administrative burdens. This allows you to concentrate fully on what you do best: closing deals and driving results.

In House Sales Executive – HGV East

• Focus on What Matters - We're not just leaders in virtual sales; we're light years ahead of our competitors with streamlined processes that ensure efficiency and your success.
• Once a sale is secured, our team handles all subsequent tasks—eliminating the need for agents to chase leads or manage administrative burdens. This allows you to concentrate fully on what you do best: closing deals and driving results.
• Experience Premier Sales Training, our exclusive action line and in-house onboarding course meticulously tailored for the timeshare industry. Developed and designed for your success.
• We prioritize critical importance of product knowledge. Understanding the intricacies of our products and being able to effectively communicate its value to customers are essential skills that directly contribute to our success in closing deals.
• Hilton University's comprehensive courses ensures that agents are well-equipped with this vital knowledge, setting them up for success in their careers.