Loan Servicing Representative

Hilton Grand Vacations

Loan Servicing Representative managing mortgage loan servicing duties for Hilton Grand Vacations. Ensuring timely processing of payments and account updates while supporting a friendly team environment.

Posted 6/26/2026full-timeOrlando • Florida • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Perform portfolio servicing duties, including processing payments, updating accounts, processing refunds, and posting adjustments in the applicable systems.
Execute daily, manual re-attempts of credit cards that did not get a successful authorization
Work EFT Task Queue to adjust interest rates and payment amounts for all mortgage portfolios
Manage impaired accounts to adjust interest rates, payment amounts, and payment methods
Communicate to owners regarding credit card maintenance (upcoming expiration dates, declined payments, etc.)
Post payments for the Loan Servicing Department
Support the integration and optimization of the daily cash reconciliation process across multiple accounts and systems, ensuring accuracy, timeliness, and adherence to internal controls
Prepare cash reconciliations related to assigned entities. Determine correcting entries for reconciling items
Coordinate the receipt and assignment of daily tasks across multiple platforms, ensuring timely and accurate completion
Update accounts in servicing system for consistency with sale documents
Maintain recurring credit card payment schedules and reports
Process cancelations, upgrades / equity trades, and reinstatements

Requirements

What you’ll need

Highly proficient computer skills, including Windows and Microsoft Office products, particularly Excel
Experience automating and standardizing operational processes
Excellent organizational skills and attention to detail
Excellent verbal and written communication skills
Ability to work in a team environment
High school Diploma or Equivalent
0-2 years of related experience
Accounting and/or loan/receivables servicing experience desire.

Benefits

Comp & perks

Recognition Programs and Rewards
Excellent health care options, including medical, dental, and vision
A people-first culture
Go Hilton: Travel Discounts Program Hilton hotel rates worldwide.
Perks at work: Employee Pricing platform
Employee Assistance Program that supports your physical and mental well-being.
Paid Vacation Time and Paid Sick Days
401(k) program with company match
Tuition reimbursement programs
Numerous learning and advancement opportunities
And more!

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

payment processingaccount updatingrefund processingcredit card authorizationinterest rate adjustmentcash reconciliationautomating processesloan servicingreceivables servicing

Soft Skills

organizational skillsattention to detailverbal communicationwritten communicationteamwork

Certifications

High school diplomaEquivalent