Document Services Coordinator

Hilton Grand Vacations

Document Services Coordinator managing sales agreements for Hilton Grand Vacations. Ensuring compliance with legal and company policies while providing excellent service.

Posted 6/24/2026full-timeOrlando • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $20 per hourWebsite

About the role

Key responsibilities & impact

Review and examine sales agreements and related documents to ensure accuracy and adherence to legal and company policies.
Verify all financial terms to ensure adherence to the company's stringent underwriting guidelines.
Confirm title requirements, including vesting, tenancies, and inventory.
Redact personal identifiable information and bank/credit card details.
Identify issues in contracts missing documents or containing incorrect information.
Enter audit findings into various tracking systems (e.g., Chorus and TSW).
Receive and validate contract packages sent from site; notify site of discrepancies.
Audit contract documents for accurate execution and compliance.
Receive and review correspondence such as rescission letters and owner kits.
Document contracts received in TSW and run reports for audit processes.
Manage contract workflow to update status changes daily, including rescission cancels and chargebacks.
Prepare contract packages and cancels for the imaging department daily.
Provide excellent customer service to field offices and corporate partners to resolve document issues.
Maintain a minimum average production level as set by management.
Provide support and vacation coverage for the DSC audit team as required.
Represent Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Collaboration, Ownership, and Now.
Adhere to company standards and maintain compliance with all policies and procedures.

Requirements

What you’ll need

Strong organizational skills with the ability to prioritize and function in multiple computer programs.
Ability to produce high-volume work with a high degree of accuracy.
Strong communication skills to convey contract issues and resolutions effectively.
Excellent interpersonal skills to interact positively with process partners.
Willingness to work extra hours when required to achieve company objectives and deadlines.
Enthusiastic great teammate attitude.
Previous experience in timeshare is a plus.
Knowledge of documents required for timeshare closings.
Proficiency in MS Excel for crafting and maintaining spreadsheets.
Great work ethic and demonstrated teamwork.
Dependability and reliability.
Strong attention to detail and ability to thrive in a goal-focused work environment.
Ability to sit for a full shift, viewing information on dual monitors, and produce high-volume, accurate work.

Benefits

Comp & perks

Medical, Dental, and Vision insurance from Day One
Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
Generous Paid Time Off Program
Paid Sick Days
Team Member Recognition and numerous learning and advancement opportunities
HGV provides access to outstanding Team Member benefits, discount travel programs and much more! Join HGV to access these premier benefit programs today!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

contract auditingdocument redactionfinancial verificationcontract managementdata entryreport generationhigh-volume work accuracytimeshare closing documentationMS Excel proficiency

Soft Skills

organizational skillscommunication skillsinterpersonal skillsteamworkdependabilityattention to detailcustomer serviceability to prioritizeenthusiastic attitudereliability