Guest Services Coordinator

Hilton Grand Vacations

Guest Services Coordinator providing customer service and support for Hilton Grand Vacations sales presentations. Handling policies, qualifications, and virtual tour setups for guests.

Posted 7/1/2026full-timeRemote • Arizona, Hawaii, Nevada, Texas, Utah • 🇺🇸 United StatesMid-LevelSenior💰 $19 per hourWebsite

About the role

Key responsibilities & impact

Provide excellent service to internal and external customers as a Guest Services Coordinator.
Support the Sales and Marketing departments by handling policies and qualifications and assigning agents with guests for vacation ownership sales presentations.
Acquire sales personnel attendance each morning for tour assignment purposes.
Prepare & maintain the daily sales rotation and make adjustments accurately according to strict tour rules.
Verify tour qualifications of guests prior to assigning tours to sales personnel.
Contact guests at the scheduled tour time and walk them through technical aspects of setting up for their virtual tour.
Professionally interact with guests, updating the tour and identifying the next available salesperson.
Work with management to identify, research, and address problems relating to guest, schedules, gifting, and tour modifications.
Follow required scripts in greeting and walking guests through the tour setup process while providing hospitality.
Ensure that all computer input is thoroughly verified for accuracy and timeliness.

Requirements

What you’ll need

High School diploma or equivalent experience.
Able to work a flexible schedule to include evenings, weekends, and holidays. Hours of operations are Pacific Standard Time.
Must reside in the United States. Hawaii, Arizona, Nevada, Utah, Texas preferred.
Previous customer service experience.
Timeshare or hospitality experience is preferred, but not required.
Strong verbal and written communication skills.
Strong technical capacity to balance multiple systems and windows at a time.
Proficient in Microsoft Office applications, including Word, Excel, Outlook & Teams.
Must be a self-motivated individual with strong time management skills, able to work independently in a remote work-from-home setting.
Must possess a quiet, distraction-free work environment.

Benefits

Comp & perks

Hourly Pay: $19.23 per hour
Medical, Dental, and Vision insurance from Day One
Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
Generous Paid Time Off Program
Paid Sick Days
Team Member Recognition and numerous learning and advancement opportunities
Now offering DailyPay* and more!

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Soft Skills

Strong Written Communication SkillsSelf-MotivatedAbility to Work Independently