Heidelberg Materials

Manager

• Build and maintain strong customer relationships to support long‑term business growth
• Oversee customer service activities to ensure timely, professional, and effective resolution of needs
• Manage customer service disputes by facilitating fair, prompt, and solutions‑oriented outcomes
• Ensure service projects are executed accurately, efficiently, and in alignment with customer expectations
• Recruit, train, mentor, and develop service technicians to ensure high performance and continuous improvement
• Establish and enforce service standards, procedures, and best practices for all technicians
• Conduct regular performance evaluations and provide coaching to support skill development and accountability
• Generate new service work through proactive customer engagement, service recommendations, and contract opportunities
• Monitor and manage service department financial targets, including revenue, profitability, and cost control
• Track and report on key performance indicators (KPIs) related to service delivery, technician performance, and financial outcomes
• Develop and manage service budgets, forecasts, and resource planning
• Ensure compliance with company policies, safety standards, and regulatory requirements.

Service Manager

Sales

• Build and grow market presence by actively developing new business and expanding existing customer relationships in the field
• Maintain a strong jobsite presence, working directly with contractors, builders, and project stakeholders to identify opportunities
• Lead, coach, and support a small sales team while managing your own territory and key accounts
• Partner closely with operations, dispatch, and technical teams to deliver responsive, high-quality customer solutions
• Drive pricing, margin, and project strategies aligned with market conditions and regional goals

Sales Manager – Ready Mix and Aggregates

Field Engineer

• Perform mechanical/electrical troubleshooting of Heidelberg Postpress bindery equipment
• Conduct maintenance & training on Heidelberg Postpress commercial bindery equipment
• Work with assigned qualified riggers to install and/or move new or used equipment
• Return all parts noted as unused, out of box failures, wrong part sent, etc.
• Complete all paperwork in a timely manner (expenses, time sheets, online training, car maintenance, etc.)
• Keep dispatch team informed on the amount time you expect will be required to complete a particular job, update when or if situation changes
• Keep customer updated your eta and status of repairs
• Equipment installations which includes working with riggers, un-packing the equipment, accessories, control cabinets, checking electrical power and compressed air while working with a Certified Electrician, initial setup and adjustment, and thoroughly testing the equipment to ensure the equipment is performing to factory standards.
• Provide initial and on-going formal customer operator and equipment maintenance training. This includes delivering training to customer based on customer needs. Customer training also includes assessing customer training needs and making recommendations to Heidelberg US (HUS) regarding the need for additional training.
• Provide periodic on-site trouble-shooting and repairs on equipment that may be experiencing complex electrical, mechanical or pneumatic problems as directed by Field Service Manager and/or Global Support Center (GSC) customer support team.
• Provide detailed technical feedback via Mobile Service App (MService) during and after each customer visit following Heidelberg US guidelines.
• Demanding schedule including travel up to 75% of workweek, as well as occasional weekend work to meet customer needs.

Field Service Technician, Postpress

• The Field Service Technician – Sheetfed is responsible for installing, troubleshooting, repairing, and training customers on Heidelberg equipment.
• Troubleshoot, repair, conduct maintenance & train on Sheetfed equipment via charge service
• Troubleshoot, repair, conduct maintenance & train on Sheetfed equipment under service contract/warranty
• Work with assigned qualified riggers to install new or used equipment that are sales generated.
• This includes installation work orders and charge service.
• Inspect equipment generated via SS36 (10,20,30 & annual inspections) completing the proper documentation and attaching photographs.
• Protecting Heidelberg and our customer’s investment.
• Reduce costs to contract when possible.
• Show our customers the value added by choosing Heidelberg service in a attempt to generate additional revenue. APS /Car stock sales.
• Complete all paperwork in a timely manner (i.e. expenses, time-sheets escalation reports, SS36 related reports, online training courses, car maintenance.

Field Service Technician, Sheetfed Mechatronic

Account Executive

• Build, develop, and maintain strong customer relationships by identifying hazardous waste recycling and disposal solutions aligned with customer needs
• Prospect, develop, and close new business opportunities to expand market presence and revenue
• Serve as a trusted advisor by educating customers on regulatory‑compliant, safe, and sustainable waste management solutions
• Collaborate with internal operations, compliance, and technical teams to develop accurate proposals and ensure effective service execution
• Track sales activities, customer interactions, and pipeline progress to support business goals and forecasting

Hazardous Waste Recycling Sales Representative

Project Manager

• Owns execution of construction projects ($5M–$25M) from handoff after bid award through closeout.
• Manages overall project financial performance, overseeing budgets, cost controls, forecasting, backcharges, and change orders.
• Leads field and resource coordination, working closely with Superintendents and colleagues.
• Track progress, communicate status, and resolve issues to keep projects moving forward.
• Serves as the primary point of contact with PennDOT, maintaining daily interaction with owners and inspectors.
• Balances office and field leadership (≈50/50) to ensure work aligns with contract requirements.

Service Manager

Sales Manager – Ready Mix and Aggregates

Field Service Technician, Postpress

Field Service Technician, Sheetfed Mechatronic

Hazardous Waste Recycling Sales Representative

Construction Project Manager II