Heidelberg Materials

Field Engineer

• Perform mechanical/electrical troubleshooting of Heidelberg Postpress bindery equipment
• Conduct maintenance & training on Heidelberg Postpress commercial bindery equipment
• Work with assigned qualified riggers to install and/or move new or used equipment
• Return all parts noted as unused, out of box failures, wrong part sent, etc.
• Complete all paperwork in a timely manner (expenses, time sheets, online training, car maintenance, etc.)
• Keep dispatch team informed on the amount of time you expect will be required to complete a particular job, update when or if situation changes
• Keep customer updated on your ETA and status of repairs
• Equipment installations which includes working with riggers, un-packing the equipment, accessories, control cabinets, checking electrical power and compressed air while working with a Certified Electrician, initial setup and adjustment, and thoroughly testing the equipment to ensure the equipment is performing to factory standards.
• Provide initial and on-going formal customer operator and equipment maintenance training. This includes delivering training to customer based on customer needs.
• Customer training also includes assessing customer training needs and making recommendations to Heidelberg US (HUS) regarding the need for additional training.
• Provide periodic on-site trouble-shooting and repairs on equipment that may be experiencing complex electrical, mechanical or pneumatic problems as directed by Field Service Manager and/or Global Support Center (GSC) customer support team.
• Provide detailed technical feedback via Mobile Service App (MService) during and after each customer visit following Heidelberg US guidelines.
• Demanding schedule including travel up to 75% of workweek, as well as occasional weekend work to meet customer needs.

Field Service Technician, Postpress Mechatronic

Analyst

• Own and maintain Supply Chain SOPs, process documentation and governance frameworks.
• Develop and track performance metrics across safety, customer service, operational excellence and commercial performance.
• Deliver meaningful analysis and insights that support better operational decisions.
• Identify and drive continuous improvement opportunities across plants, logistics, fleet and dispatch.
• Lead root cause analysis and corrective actions for operational performance issues.
• Support digital transformation, reporting enhancements and AI-enabled process improvements.
• Partner with operational leaders to embed standards and drive consistent execution across the network.

Performance Analyst

General

• Manages Press, Postpress and/or Small Press and Prepress customer expectations regarding responsiveness and duration of field service work.
• Reconciles customer requirements, service technician attributes, and parts availability to schedule field service work.
• Takes and resolves customers' questions, complaints, and concerns, and creates notifications and service orders for the appropriate personnel.
• Processes service order request forms in SAP for purpose of transmitting to service technicians.
• Confirms the paperwork is sent to the Service Technicians.
• Makes training recommendations based on the customer needs, geography, and technical capabilities of the service personnel.
• Schedules training for the technicians and various other meetings for their technical skills enhancement.
• Supports the Regional Service Managers in achieving the goals of Heidelberg.
• Provides customer feedback as necessary when situation should be escalated to Management’s attention.
• Solicits service work from customers to maximize schedule when in remote areas
• Maintains communications with customers related to schedule i.e. delays, postponements, etc.
• Daily communications with service managers related to schedules, customer issues, etc.

Service Coordinator

Instructor

• Training and instructions for customers on all Heidelberg sheetfed Products.
• Successful commissioning and instruction on Press installations.
• Print Color management and optimization of makeready processes.
• Efficient troubleshooting on all Print Application service calls.
• Professional communication with customers at all levels regarding Heidelberg products and how the products can increase productivity.
• Stay current with Industry Print application related training including the latest software Innovations.
• Promote the concept of Heidelberg Performance Services. Training, Consulting, Software and Consumables.
• Active and self-starting in the support of the Saphira consumable products.
• Assist in onsite Productivity evaluations for the customer.

Press Instructor – Print Applications, Productivity

• Perform Mechanical / Electrical troubleshooting, repairing, conduct maintenance & training on Digital printing equipment.
• In Warranty, Charge Service or Service Contract situations.
• Work with assigned qualified riggers to install new or used equipment that are sales generated.
• Perform inspections on equipment and complete the proper documentation and attaching photographs.
• Complete all paperwork in a timely manner (i.e., expenses, time sheets, escalation reports, online training courses, car maintenance etc.)

Field Service Technician, Digital Jetfire

Equipment Operator

• Operate and monitor plant equipment to support safe, efficient, and reliable production.
• Perform routine inspections and identify opportunities to improve equipment performance and workplace safety.
• Load, move, and handle materials in accordance with operating procedures and quality standards.
• Complete basic maintenance, housekeeping, and operational tasks to maintain a clean and organized work area.
• Collaborate with team members to meet production goals while following all safety and environmental requirements.

Operator

Operator II

Advisor

• Provide support in the day-to-day management of HSEQ related activities across several operations within our business, including our Concrete & Asphalt plants, Quarries, Workshops, Laboratories, and on customer sites where required.
• Provide advice and coaching to site/operational managers in the identification, assessment and control of risks in line with the contents of the Integrated Risk Management Systems (IRMS).
• Engage with front line personnel both formally (via audits) and informally (interact and show leadership while on site).
• Identify and report on levels of conformance to internal systems and support stakeholders on the continuous improvement journey.
• Assist with the delivery of training related to site HSEQ activities in line with the National training plan.
• Assist with record keeping of employee & contractor training, competency assessments, skills & qualifications.
• Lead the investigation of HSE incidents.
• Assist and support Site Leaders in the delivery of HSEQ related material at site meetings.
• Support front line leaders with Injury Management needs and work with WorkCover Qld to rehabilitate injured personnel.
• Analyze information and data to provide recommendations around areas of non-compliance to internal and external requirements.
• Raise events within the HSEQ database to ensure information captured is accurate, actions applied to close gaps are appropriate, and close outs occur in a timely manner.

HSEQ Advisor

Manager

• Identify and prioritize high-impact performance improvement opportunities across Ready-Mix operations
• Translate field observations and operational data into clear, actionable improvement plans
• Drive initiatives that improve productivity, cost efficiency, service reliability, and operational performance
• Partner with regional and operational leadership to elevate performance management practices and accountability
• Lead root cause analysis and connect results to operational drivers for sustainable improvement
• Champion standardized processes and reinforce disciplined execution across production, dispatch, and logistics
• Act as a trusted advisor to leadership, constructively challenging assumptions and raising performance expectations
• Align operational priorities with cross-functional teams to implement practical, scalable solutions
• Support integration and adoption of tools, technologies, and initiatives that enhance operational performance

Performance Improvement Manager – Ready Mix

Controller

• Month-end closing activities including accruals, calculation of journal entries, deferrals
• Perform product area analysis including variance explanations and recommend corrective actions to business drivers and finance managers
• Calculate and maintain monthly rolling forecast of revenues, margins, and costs of assigned product/cost areas and proactively communicate anticipated deviations
• Provide monthly profitability reports to business drivers prior to month-end close requesting feedback on material deviations while identifying corrective action
• Support department needs to update financial reports with latest actual results and other metrics, including balance sheet reporting
• Crosstrain on department tasks for knowledge share, backup support, and departmental success
• Work with the various product team members and business drivers to understand the business concepts/topics for fluid discussions across the business
• Provide support for the interim and annual audit process, communicating details with professionalism and understanding, to external auditors where needed
• Provide support for weekly payment cycle approvals

Business Controller

Account Executive

• Drive revenue growth and market share in the Virginia market by securing new business and expanding key accounts
• Build and maintain strong customer relationships while serving as a liaison across customers, industry associations, and internal operations
• Develop and execute territory strategies, including pricing, forecasting, and competitive analysis
• Prepare bids, proposals, and contracts while ensuring alignment with customer needs and company objectives
• Partner with operations and quality teams to deliver technical support, ensure product performance, and promote safe, compliant practices

Cement Sales Representative

Solutions Engineer

• Define and evolve architecture standards, design principles, and reference patterns for Digital Workplace platforms and services
• Drive end-to-end solution architecture across Microsoft 365, collaboration tools, endpoint management, messaging, and application delivery
• Ensure architectural alignment across Digital Workplace products and influence cross-product decisions
• Translate business demands into scalable, secure, and supportable technical solutions
• Provide architectural guidance for complex initiatives, ensuring early involvement of engineering and alignment with enterprise standards
• Collaborate with Product Owners, Engineers, Enterprise Architecture, and Security & Resilience teams
• Lead and support Proof of Concepts and technical evaluations for new technologies, features, and vendors
• Contribute to architectural governance through review boards and ensure compliance with enterprise standards
• Promote automation-first engineering, standardization, and operational excellence
• Drive adoption of AI-enabled capabilities and modern workplace innovations
• Maintain clear architecture documentation, decisions, and reusable design patterns
• Support knowledge sharing and standardization across engineering teams
• Monitor technology trends and vendor roadmaps to enhance user experience, resilience, and efficiency

Senior Solution Architect – Digital Workplace

Operations

• Lead daily ready-mix concrete operations across plants, dispatch, and fleet to meet service and production targets.
• Drive safety performance and ensure compliance with environmental and regulatory standards.
• Coordinate production, delivery schedules, and resource allocation to optimize efficiency and cost control.
• Lead and develop operational teams, fostering accountability, engagement, and performance.
• Monitor key metrics and implement process improvements to enhance quality and customer satisfaction.

Operations Supervisor – Ready Mix Concrete

• Take ownership of day-to-day plant operations, including safety, production, sales, and customer service.
• Drive financial performance through effective cost management, budgeting, and P&L accountability.
• Foster strong customer relationships and seek out new business opportunities to achieve sales targets.
• Lead and support your team to consistently deliver excellent service and operational outcomes.
• Conduct market analysis and gather regional intelligence to stay ahead of industry trends.
• Champion a culture of continuous improvement, safety, and team collaboration.

Concrete Plant Manager

• Build and maintain strong customer relationships to support long‑term business growth
• Oversee customer service activities to ensure timely, professional, and effective resolution of needs
• Manage customer service disputes by facilitating fair, prompt, and solutions‑oriented outcomes
• Ensure service projects are executed accurately, efficiently, and in alignment with customer expectations
• Recruit, train, mentor, and develop service technicians to ensure high performance and continuous improvement
• Establish and enforce service standards, procedures, and best practices for all technicians
• Conduct regular performance evaluations and provide coaching to support skill development and accountability
• Generate new service work through proactive customer engagement, service recommendations, and contract opportunities
• Monitor and manage service department financial targets, including revenue, profitability, and cost control
• Track and report on key performance indicators (KPIs) related to service delivery, technician performance, and financial outcomes
• Develop and manage service budgets, forecasts, and resource planning
• Ensure compliance with company policies, safety standards, and regulatory requirements.