Service Manager

Heidelberg Materials

Service Manager responsible for customer service and technician leadership at Heidelberg USA. Overseeing operations and revenue growth with a focus on quality project execution.

Posted 6/5/2026full-timeMarietta • 🇺🇸 United StatesMid-LevelSenior💰 $125,000 - $135,000 per yearWebsite

About the role

Key responsibilities & impact

Build and maintain strong customer relationships to support long‑term business growth
Oversee customer service activities to ensure timely, professional, and effective resolution of needs
Manage customer service disputes by facilitating fair, prompt, and solutions‑oriented outcomes
Ensure service projects are executed accurately, efficiently, and in alignment with customer expectations
Recruit, train, mentor, and develop service technicians to ensure high performance and continuous improvement
Establish and enforce service standards, procedures, and best practices for all technicians
Conduct regular performance evaluations and provide coaching to support skill development and accountability
Generate new service work through proactive customer engagement, service recommendations, and contract opportunities
Monitor and manage service department financial targets, including revenue, profitability, and cost control
Track and report on key performance indicators (KPIs) related to service delivery, technician performance, and financial outcomes
Develop and manage service budgets, forecasts, and resource planning
Ensure compliance with company policies, safety standards, and regulatory requirements.

Requirements

What you’ll need

3-5 years of job related experience
Self-starter and able to take on difficult problems and work them through to resolution
A comfortable and confident speaker able to communicate effectively to a wide audience from all levels within and outside the organization
Able to manage multiple high-priority action items
Basic computer skills, Microsoft Office 365
Proven experience in service management, field service operations, or a related leadership role
Strong customer service and conflict resolution skills
Demonstrated ability to lead, train, and develop technical teams
Solid understanding of service operations, project execution, and contract management
Financial acumen with experience meeting revenue and profitability targets
Excellent communication, organizational, and problem solving abilities.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Professional development programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

service managementfield service operationsproject executioncontract managementfinancial acumenbudget managementresource planningperformance evaluationKPI trackingcustomer engagement

Soft Skills

customer relationship managementconflict resolutionleadershiptraining and mentoringcommunicationorganizational skillsproblem solvingself-startermulti-taskingcoaching