Field Service Technician, Postpress Mechatronic

Heidelberg Materials

Field Service Technician responsible for mechanical/electrical troubleshooting and maintenance of Heidelberg Postpress bindery equipment. Traveling to customer locations within the region to ensure customer satisfaction.

Posted 7/25/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $72,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in mechanical and electrical troubleshooting of Heidelberg Postpress bindery equipment, along with the ability to conduct maintenance and training for customers. Proficient in managing complex installations and providing detailed technical feedback while ensuring customer satisfaction.

Highest-signal resume keywords

Mechanical TroubleshootingElectrical TroubleshootingField Service ExperienceCustomer TrainingTechnical Degree

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Mechanical TechnologyElectrical TechnologyDigital TechnologyElectro-Mechanical DevicesPneumatic SystemsEquipment InstallationTechnical FeedbackMaintenance ProceduresComplex Problem SolvingCustomer Needs Assessment

Soft Skills

CommunicationTime ManagementCustomer ServiceTeam CollaborationAdaptability

Tools & Technologies

Mobile Service AppHeidelberg Postpress EquipmentControl CabinetsCompressed Air Systems

Certifications & Qualifications

Technical DegreeHigh School Diploma

Industry Keywords

Field EngineeringBindery EquipmentCustomer SupportTraining DeliveryService Management

About the role

Key responsibilities & impact

Perform mechanical/electrical troubleshooting of Heidelberg Postpress bindery equipment
Conduct maintenance & training on Heidelberg Postpress commercial bindery equipment
Work with assigned qualified riggers to install and/or move new or used equipment
Return all parts noted as unused, out of box failures, wrong part sent, etc.
Complete all paperwork in a timely manner (expenses, time sheets, online training, car maintenance, etc.)
Keep dispatch team informed on the amount of time you expect will be required to complete a particular job, update when or if situation changes
Keep customer updated on your ETA and status of repairs
Equipment installations which includes working with riggers, un-packing the equipment, accessories, control cabinets, checking electrical power and compressed air while working with a Certified Electrician, initial setup and adjustment, and thoroughly testing the equipment to ensure the equipment is performing to factory standards.
Provide initial and on-going formal customer operator and equipment maintenance training. This includes delivering training to customer based on customer needs.
Customer training also includes assessing customer training needs and making recommendations to Heidelberg US (HUS) regarding the need for additional training.
Provide periodic on-site trouble-shooting and repairs on equipment that may be experiencing complex electrical, mechanical or pneumatic problems as directed by Field Service Manager and/or Global Support Center (GSC) customer support team.
Provide detailed technical feedback via Mobile Service App (MService) during and after each customer visit following Heidelberg US guidelines.
Demanding schedule including travel up to 75% of workweek, as well as occasional weekend work to meet customer needs.

Requirements

What you’ll need

Minimum two-year technical degree or equivalent experience in mechanical, digital, and electronic technology
Minimum two years in field engineering positions servicing complex electro-mechanical devices and high demand customer locations
Technical degree a plus.
High School Diploma or equivalent.
5 to 10 years of field service experience.

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off