Service Coordinator

Heidelberg Materials

Service Coordinator managing field service scheduling for Heidelberg printing equipment. Ensuring customer satisfaction and effective communication with service personnel and clients.

Posted 7/18/2026full-timeKennesaw • 🇺🇸 United StatesMid-LevelSenior💰 $50,000 - $55,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service and communication skills while effectively managing service schedules and technician training. Proficient in SAP and knowledgeable in computer systems to enhance operational efficiency in service and parts industries.

Highest-signal resume keywords

SAP ExperienceDispatching ExperienceCustomer Service SkillsTechnical Training CoordinationProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

DispatchingService Order ProcessingTechnical TrainingParts SchedulingCustomer Feedback Management

Soft Skills

Effective CommunicationSelf-StarterAbility to Handle PressureMulti-TaskingCustomer Relationship Management

Tools & Technologies

SAPWindowsMac OSNetworking

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Service IndustryParts IndustryHVACPrintingIndustrial Equipment

About the role

Key responsibilities & impact

Manages Press, Postpress and/or Small Press and Prepress customer expectations regarding responsiveness and duration of field service work.
Reconciles customer requirements, service technician attributes, and parts availability to schedule field service work.
Takes and resolves customers' questions, complaints, and concerns, and creates notifications and service orders for the appropriate personnel.
Processes service order request forms in SAP for purpose of transmitting to service technicians.
Confirms the paperwork is sent to the Service Technicians.
Makes training recommendations based on the customer needs, geography, and technical capabilities of the service personnel.
Schedules training for the technicians and various other meetings for their technical skills enhancement.
Supports the Regional Service Managers in achieving the goals of Heidelberg.
Provides customer feedback as necessary when situation should be escalated to Management’s attention.
Solicits service work from customers to maximize schedule when in remote areas
Maintains communications with customers related to schedule i.e. delays, postponements, etc.
Daily communications with service managers related to schedules, customer issues, etc.

Requirements

What you’ll need

High School Diploma or Equivalent
Prior dispatching experience 1-3 years
1-3 years in similar role with service/parts industries (HVAC, printing, industrial equipment)
SAP experience preferred
Strong knowledge of computers (Windows and Mac OS) and networking
Self-starter and able to take on difficult problems and work them through to resolution
A comfortable and confident speaker able to communicate effectively to a wide audience from production personnel, through management and business owners
Able to manage multiple high-priority action items
Proven skills in handling customers in high pressure situations
Must be available to travel as required

Benefits

Comp & perks

Medical, dental, and vision coverage eligibility from day 1
Short- and long-term disability coverage offered
401 (K) plan with employer match
Life insurance coverage offered
Vacation, Sick and Personal Time Off offered
12 company holidays
4 floating holidays
Career advancement opportunities
Learning and training
Collaborative work environment