Hastings Direct

Pricing Analyst

• Design and enhance pricing segmentation that improves loss ratio and trading performance
• Deliver robust monitoring frameworks to track portfolio health and pricing effectiveness
• Identify optimisation opportunities and drive continuous improvement
• Partner with underwriting, commercial and data teams to influence strategic decisions
• Contribute to the evolution of our pricing capability
• Developing, refining and maintaining segmented pricing approaches across products and customer groups
• Analysing performance at segment level to identify pricing opportunities, emerging risks, and areas for optimisation
• Creating and applying pricing adjustments or overlays where needed to improve accuracy and competitiveness
• Keeping up to date with market, customer, and regulatory trends that may affect pricing strategy
• Identifying new opportunities to enhance pricing segmentation or improve commercial outcomes
• Supporting testing and experimentation aimed at improving segmentation effectiveness
• Advising stakeholders on the most effective use of segmentation and pricing tools
• Working closely with colleagues across Pricing, Underwriting, and Product teams to ensure initiatives align with strategy and regulatory expectations
• Translating analytical findings into clear, actionable recommendations for non‑technical colleagues

Senior Pricing Analyst

Backend Engineer

• Design and maintain scalable, high‑availability applications using C#/.NET
• Build RESTful APIs and microservices that integrate across the organisation
• Work closely with business and product teams to understand requirements and deliver quality solutions
• Support the integration of AI tools, components, and services into .NET applications
• Help evaluate new technologies, including AI platforms and engineering tools
• Participate in Communities of Practice and internal knowledge‑sharing sessions
• Collaborate with Engineering and Platform teams to ensure data pipelines and infrastructure support .NET and AI workloads
• Contribute to cultural initiatives that encourage engineering excellence, AI literacy, and innovation

.NET Developer, AI Projects

Frontend Engineer

• Responsible for building and maintaining modern, scalable front-end applications using JavaScript and React.js.
• Collaborate closely with UX/UI designers, backend developers, and product managers to deliver seamless user experiences.
• Conduct thorough testing and debugging, document work including GUNIT test coverage, and participate in code reviews.
• Communicate effectively within the scrum team, attend daily stand-ups, and consistently deliver on user story commitments.
• Support junior team members and stay current with evolving technologies and practices.
• Uphold fair customer outcomes, and challenge processes that don’t align with customer-first principles.

Digital Developer – Front End

Analyst

• Play a key role in helping Hastings shape, monitor and optimise its payment capability as we continue our transition to Stripe
• Provide operational insight, performance analysis and payment expertise to improve customer outcomes, strengthen controls and support a resilient payments operation

Payments Analyst

• Play a key role in helping Hastings shape, monitor and optimise its payment capability as we continue our transition to Stripe
• Provide operational insight, performance analysis and payment expertise to improve customer outcomes
• Strengthen controls and support a resilient payments operation

Payments Performance Analyst

Engineer

• As a Motor Claims Engineering Team Leader, you'll inspire and develop a team of skilled Motor Claims Engineering specialists.
• With customer outcomes at the heart of every decision, you'll provide coaching and development, use performance data to drive improvements, and support your team in delivering fair, commercially sound decisions while meeting regulatory and business objectives.
• Lead, coach and develop a high-performing team of Motor Claims Engineering colleagues, driving engagement and capability.
• Foster a customer-centric culture where fair, commercially sound decisions deliver excellent customer outcomes.
• Use performance data and insights to identify opportunities, monitor objectives, and drive continuous improvement.
• Deliver tailored coaching and development plans that build technical expertise, accountability and continuous learning.
• Lead and support colleagues through change, promoting a positive mindset and alignment with business goals and culture.
• Build strong stakeholder relationships while ensuring regulatory, risk and governance requirements are consistently met.

Claims Motor Engineer – Team Leader

Executive

• Taking ownership of the supplier scoping and communication tool used by Home Claims, making sure it helps the business and suppliers work effectively and efficiently together
• Working with supplier management, operational teams, suppliers and stakeholders to understand what the supplier tool needs to do now and in the future for scoping, costing, updating and providing clear and easy to use MI
• Building strong knowledge of how the tool works to you can help shape decisions about how we use, improve and integrate this and continuously reviewing tool performance, dealing with issues or escalations when they happen
• Agreeing a clear, prioritised roadmap for any set-up and integration improvements and working with change and technology teams to connect the tool with other Hastings and supplier systems, managing configuration changes successfully
• Reviewing each release afterwards to spot issues, capture learning and improve future rollouts and working closely with the tool provider on improvements, innovation and commercial opportunities whilst building a strong working relationship
• Be the ‘go-to’ person for any questions about how the supplier tooling is used, managed and changed

Supplier Portal Development Executive – Home Claims

• Providing deep industry knowledge and support for the implementation and ongoing management of Hastings own building repair network
• Focus on successful contractor onboarding and management across UK regions
• Ensuring the delivery of good quality building repair works, along with great customer outcomes and optimal commercial performance
• Coordinating and managing contractor onboarding, ongoing assurance requirements and undertaking regular contractor governance (including monthly and quarterly management meetings)
• Implementing and maintaining a strong contractor management framework for robust oversight of customer outcomes from contractor services
• Using contractor, market and system MI to provide deep analysis on operational and commercial performance, identifying key improvement opportunities and delivering these through to fruition
• Creating and maintaining clear and straightforward network performance reporting for the team and stakeholders at all levels – liaising with stakeholders to ensure strong feedback loops and communication channels

Supplier Relationship Executive – Building Repair Network

Technician

• Managing your own portfolio of complex motor personal injury claims, typically valued up to £250k, working within agreed authority levels and business defined criteria to ensure consistent and effective decision making
• Engaging and negotiating with a wide range of stakeholders to drive efficient and fair claim resolution. This includes customers, witnesses, insurers, solicitors, repairers, engineers, forensic accountants, investigators, medical agencies, police authorities and a multitude of other third parties
• Supporting colleagues through technical coaching and guidance and acting as a technical referral point – providing coaching, mentoring and training to ensure our colleagues build confidence and capability in handling complex bodily injury claims
• Conducting technical audits as required, accurately recording any findings and highlighting emerging trends or knowledge gaps
• Identifying and preventing fraudulent activity, ensuring claims are handled with diligence and integrity
• Participating in strategic projects aimed at enhancing our technical capability and ensuring the unit stays ahead of industry trends and best practice

Large and Complex Loss Claims Technician

QA Engineer

• Lead QA Insight & Reporting Strategy – define how QA insight is interpreted, governed and reported, ensuring clear visibility of customer outcomes, conduct risk, operational performance, emerging themes and assurance effectiveness
• Own QA Insight, Governance & Business Requirements – translate QA frameworks, scorecards and standards into reporting, data and tooling requirements, whilst setting interpretation standards, controls and governance to ensure consistent, trusted decision-making
• Drive Risk-Based Assurance & Targeting – develop and embed an insight-led assurance approach, using customer, regulatory, conduct and operational risk indicators to prioritise assurance activity and focus on the highest-risk areas
• Identify and Deliver Automation & Tooling Opportunities – define and prioritise QA automation and tooling requirements, partnering with Technology, Data and Change teams to improve assurance coverage, efficiency, targeting and adoption of future-state QA capabilities
• Champion AI & Advanced Analytics Opportunities – identify, shape and govern AI, speech and text analytics use cases, ensuring outputs are explainable, appropriately controlled and used effectively to improve assurance outcomes and thematic insight
• Provide Strategic QA Leadership & Challenge – act as the senior QA lead for insight, automation and tooling, delivering expert analysis, recommendations and constructive challenge to support the Head of Customer Assurance and the evolution of a modern, customer outcome-focused QA function

Quality Assurance Lead

• With a collaborative team around you (reporting to the Vehicle Underwriting Manager), your role is to influence and innovate in our vehicle related decision making
• Everything we do starts and ends with our data and vehicle knowledge, so whether it’s by drawing insights from it, exploring new ways of how we use it, or finding value in more that we can add to it, you’ll be up close and personal with the work that makes a direct impact on the day-to-day success of the business
• You’ll collaborate with other areas of our department and company to bring a new source to life and will have the opportunity to own/share ideas to executive level to make real impactful changes
• We’re looking for people who are comfortable and confident with numerical and statistical information, that are able to explain what they are seeing with a range of detail to stakeholders
• We want you to take the initiative, be accountable and honest for the approaches you take

Vehicle Analyst

• Lead the QA business application of insight, automation opportunities and technology-enabled assurance, setting the direction for how QA uses data and reporting to strengthen customer outcome confidence, risk visibility and operational decision-making
• Own the QA requirements, interpretation standards and governance for insight outputs, ensuring reporting and analytical outputs are applied consistently to support customer outcome monitoring, risk prioritisation, assurance targeting and senior stakeholder confidence
• Ensure that the re-shaped QA model has the business use cases needed to move from retrospective checking to targeted, outcome-focused assurance
• Define how QA insight is interpreted, governed and reported, ensuring clear visibility of customer outcomes, conduct risk, operational performance, emerging themes and assurance effectiveness
• Translate QA frameworks, scorecards and standards into reporting, data and tooling requirements, whilst setting interpretation standards, controls and governance to ensure consistent, trusted decision-making
• Develop and embed an insight-led assurance approach, using customer, regulatory, conduct and operational risk indicators to prioritise assurance activity and focus on the highest-risk areas
• Define and prioritise QA automation and tooling requirements, partnering with Technology, Data and Change teams to improve assurance coverage, efficiency, targeting and adoption of future-state QA capabilities
• Identify, shape and govern AI, speech and text analytics use cases, ensuring outputs are explainable, appropriately controlled and used effectively to improve assurance outcomes and thematic insight
• Act as the senior QA lead for insight, automation and tooling, delivering expert analysis, recommendations and constructive challenge to support the Head of Customer Assurance and the evolution of a modern, customer outcome-focused QA function

Quality Assurance Lead, Insights and Automation

Team Leader

• Lead , coach and develop a team of Complaint Resolution Specialists, supporting team members through regular 1:1s, feedback , performance conversations and personal development.
• Oversee the day-to-day running of the complaints function, ensuring workloads, resource and service standards are managed effectively.
• Ensure complaints are handled fairly, consistently, and in line with internal procedures, FCA regulations, DISP rules, FOS guidelines and Consumer Duty principles.
• Provide subject matter expertise within your specialist area, using quality checks, MI and complaint trends to coach colleagues, improve outcomes and highlight emerging risks.

Complaints Team Leader

Advisor

• Communicate effectively with policyholders and stakeholders via phone, written correspondence, and webchat to provide updates and resolve claims.
• Assess and validate claims, ensuring policy coverage, setting accurate reserves, and processing payments in line with procedures.
• Manage claims proactively using diary systems, handling scheme claims within agreed terms, and escalating suspected fraud appropriately.
• Investigate liability and make informed decisions on claim outcomes, including admissions or disputes.
• Handle challenging conversations and complaints with professionalism and empathy, maintaining high service standards.
• Work towards individual and team KPIs, contributing to overall business performance and continuous improvement.

Recovery Claims Advisor

Manager

• Leading our Hastings Colleague Assurance capability, providing clear assurance leadership and credible challenge that gives the business confidence in colleague assessment standards, customer outcomes and emerging risk visibility
• Leading the Colleague Assurance team and owning the effective operation of colleague assurance governance and controls across customer-facing operations
• Setting assurance priorities, shaping how colleague assurance is targeted and governed as we reshape our Quality Assurance model and make risk-based prioritisation decisions that move the function from activity based checking to outcome focused assurance
• Developing accreditation, calibration and capability development to ensure consistent interpretation of QA standards, strong professional judgement and effective quality governance
• Building and developing a high-performing Colleague Assurance team, making risk-based prioritisation and resource decisions while fostering accountability, challenge and continuous improvement
• Driving the shift from volume-based checking to targeted, analytics led, end to end customer journey assurance, focusing effort on the areas of greatest customer, conduct and operational risk
• Acting as the lead for the Colleague Assurance pillar, providing insight, assurance expertise and constructive challenge to influence governance outcomes, operational improvements and senior stakeholder decisions