Hastings Direct

Actuary

• Leading the provision of Home reserving analyses, including formal quarterly valuations and presentations
• Input to pricing forums, business planning and financial forecasting processes
• Leading the conduct and reporting of formal quarterly claims reserve reviews
• Identifying areas for improvement and refinement of processes
• Engaging effectively with auditors on claims reserving and other actuarial matters

Reserving Actuary – Personal Lines

• Leading the provision of Home reserving analyses, including formal quarterly valuations and presentations
• Input to pricing forums, business planning and financial forecasting processes
• Leading the conduct and reporting of formal quarterly claims reserve reviews
• Identifying areas for improvement and refinement of processes
• Engaging effectively with auditors (internal and external), advisers, shareholders and service providers on claims reserving and other actuarial matters
• Working with underwriting, pricing and claims teams, particularly in respect to providing insights on claims and reserving trends that are relevant for Pricing decisions

Auditor

• Contributing to audit strategies that protect the business and customers
• Building strong relationships across the supply chain
• Ensuring claims processes remain efficient, compliant, and customer focused

Supplier Auditor – Insurance Claims

Communications

• Ensure relevant and timely customer communications are sent during the claims journey across email, text message, digital notifications and printed letters
• Collaborate with cross-functional teams (Claims SMEs, Compliance, Legal, customer service) to gather customer pain points, complaints and communication requirements
• Work with Claims process lead to review As-Is and To-Be process maps and define why, what, how, when and to whom communications should be generated
• Identify areas of improvement and develop strategies to streamline transactional communication workflows
• Review live outputs, update Technical Specifications and contribute to overall project plans
• Support the Claims Transformation to integrate communications with Mobile App, My Account and Operational Teams

Claims Communications Executive

• Develop a complete understanding of internal and supplier claims processes and the impact of inefficient processes
• Design and develop relevant, effective audit approaches
• Deliver independent, balanced and accurate/evidenced audit reporting
• Manage relationships with senior supplier personnel to ensure scoping, attendance, agendas and feedback
• Identify areas for indemnity savings, strengths and areas for development and provide focused solutions
• Complete and apply root cause analysis, including assessment of systems, controls and complaints
• Conduct both on-site and remote risk-based audits
• Collaborate with internal stakeholders to drive continuous improvement and ensure claims processes remain efficient, compliant and customer focused

Supplier Auditor, Insurance Claims

Solutions Engineer

• Review, merging and manage release of changes to different commercial product guide
• Engaging with pricing teams to understand pre- and post-live impacts of changes
• Become an expert in recalculating pricing workflows with complex dependencies
• Solving technical problems related to individual and combined code updates
• Introducing automation where possible to improve throughput for release
• Support mission to create leading suite of analytical & data products for pricing, data and analytics community

Release Solutions Engineer

• Role in Claims Audit team safeguarding quality and compliance across Motor and Supply Chain operations
• Work with suppliers and internal stakeholders to ensure robust risk management and deliver actionable insights
• Contribute to audit strategies, build relationships across the supply chain, ensure claims processes remain efficient, compliant, and customer focused
• Deliver on-site and remote risk-based audits and perform root cause analysis
• Manage supplier relationships, scope audits, deliver agendas and feedback
• Identify indemnity savings and provide solutions where necessary

• Claims Audit team safeguarding quality and compliance across Motor and Supply Chain operations
• Work with suppliers and internal stakeholders to manage risk, deliver insights, and drive improvement
• Contribute to audit strategies, build supplier relationships and influence decisions
• Ensure claims processes are efficient, compliant and customer focused
• Deliver on-site and remote audits, root cause analysis, and reporting to identify savings and improvements

• Create and manage release of changes to commercial product guides
• Review, merge and manage release of code changes
• Engage with pricing teams to understand pre- and post-live impacts of changes
• Recalculate pricing workflows with complex dependencies and become an expert in those workflows
• Solve technical problems related to individual and combined code updates
• Introduce automation to improve throughput for releases
• Support mission to build analytical & data products for pricing, data and analytics community at Hastings Direct

Data Scientist

• The Senior Data Scientist will oversee projects and modelling exercises which deliver cutting-edge data assets and predictive models that feed into Hastings’ market-leading pricing activities.
• This role is within a combined team of Actuaries and Data Scientists, championing the adoption of the latest machine learning (ML) techniques to leverage powerful insights from vast amounts of customer information that traditional modelling techniques.
• The Senior Data Scientist will use their understanding of Data Science techniques to solve Insurance problems and to deliver claims cost models.
• Established traditional techniques, but we are looking to leverage advanced ML techniques to maximise commercial value, while ensuring a fair outcome for customers.
• The DS Manager would manage a small team, who would assist the creation of models and would require mentoring and support in their development.
• The role would suit a Data Scientist with a track record of delivering General Insurance pricing models, or a newly/nearly qualified Actuary with experience and a keen interest in Data Science.
• Key responsibilities: Taking the technical lead in projects that create and maintain analytical tools to support our technical models with serve as the foundation for our premium. Develop best in-class models to predict claims outcomes, fraud and other KPIs. Engineer powerful new rating factors to be deployed into our rating algorithms as well as understanding their impact and value
• Identify, analyse and monetise new data sources
• Manage and mentor more junior members of the Technical Pricing team
• Ensure robustness of models across both traditional and non-traditional model types

Senior Data Scientist

• The Senior Data Scientist will oversee projects and modelling exercises which deliver cutting-edge data assets and predictive models that feed into Hastings’ market-leading pricing activities.
• This role is within a combined team of Actuaries and Data Scientists, championing the adoption of the latest machine learning (ML) techniques to leverage powerful insights from vast amounts of customer information that traditional modelling techniques.
• The Senior Data Scientist will use their understanding of Data Science techniques to solve Insurance problems and to deliver claims cost models.
• Established traditional techniques, but we are looking to leverage advanced ML techniques to maximise commercial value, while ensuring a fair outcome for customers.
• The DS Manager would manage a small team, who would assist the creation of models and would require mentoring and support in their development.
• The role would suit a Data Scientist with a track record of delivering General Insurance pricing models, or a newly/nearly qualified Actuary with experience and a keen interest in Data Science.
• Our interview process: Recruiter screening call 1st stage interview – Initial Intro with hiring leader 2nd interview (Technical) will include panel 3rd call with Hiring Leader
• As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).