Desk Adjuster – Home Claims

Hastings Direct

Desk Adjuster investigating and progressing complex home property claims for UK digital insurer Hastings Direct. Assessing coverage, evidence, repairs and settlements while delivering fair customer outcomes.

Posted 8/25/2026full-timeLeicester • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing home property damage claims, including investigation, assessment of policy coverage, and effective communication with customers and suppliers. Proven ability to deliver fair claim settlements while maintaining accurate records and prioritizing workload.

Highest-signal resume keywords

Home Claims Handling ExperienceClaim InvestigationEvidence EvaluationCustomer ServiceOrganisational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims ManagementPolicy ApplicationFraud IdentificationSettlement EvaluationRepair Scope Review

Soft Skills

Empathetic CommunicationAttention to DetailWorkload PrioritisationIndependent Decision-Making

Industry Keywords

Home Property DamageLarge Loss ClaimsSupplier ManagementDiary ManagementCustomer Outcomes

About the role

Key responsibilities & impact

Investigate, manage and progress home property damage claims across varying values and complexities
Assess policy coverage, evaluate evidence and validate the cause and extent of damage
Review repair scopes, settlement values and supporting documentation
Instruct and liaise with approved suppliers, contractors, surveyors and other specialists
Provide clear, empathetic and professional customer service through calls, emails and written correspondence
Maintain accurate claim records, reserves, diary management and follow-up actions
Collaborate with colleagues, referral teams, suppliers and field surveyors
Deliver quality, service and indemnity outcomes, fair claim settlements and positive customer outcomes

Requirements

What you’ll need

Demonstrable experience handling a portfolio of home claims from initial notification through conclusion
Strong home claims handling experience, including large loss/complex claims
Knowledge of claim investigation, evidence evaluation and policy application
Ability to identify potential fraud indicators
Excellent customer focus and clear, confident, sensitive communication
Outstanding organisational skills, diary management and workload prioritisation
High level of attention to detail and accuracy
Confidence making independent decisions and recognising when referral or escalation is required
Exposure to supplier instruction and management within a home claims environment is beneficial
Unable to offer sponsorship for this role
Successful applicants undergo credit and criminal record checks

Benefits

Comp & perks

Flexible hybrid working approach
Competitive annual 4Cs performance bonus scheme
Life assurance cover of 4x salary
Income protection at no extra cost
Matched pension contributions up to 10%
Discounts and cashback
Free independent mortgage advice
Free access to financial wellbeing support
Thrive mental health app
24/7 colleague assistance programme
In-house mental health first aiders
Support groups and dedicated mental wellbeing team
25 days annual leave plus bank holidays
Option to buy or sell one week of annual leave
Health care cash back plans
Dental plans
Discounted health assessments
Cycle to work scheme
Tech schemes
Discounted and free onsite facilities
Social events throughout the year
Training and development support