Hapag-Lloyd AG

Auditor

• Overall responsibility: Add value to the organization by providing an independent and objective assessment of business processes and effectiveness of internal controls for the liner business, as well as for Terminal & Infrastructure business units
• Assist and advise senior management on special projects and propose solutions to mitigate existing and emerging risks as part of audits and advisory tasks
• Perform complex, financial and managerial audits to ensure the effectiveness of internal controls and adherence to policies and procedures in the role of an audit resource and/or as lead auditor
• Constantly challenging the status quo and promoting best-practice solutions within Hapag-Lloyd while staying on top of recent developments within a defined business area
• Present audit findings and recommendations to senior management
• Create written audit reports and follow-up on the implementation of agreed action items
• Conduct confidential investigations of irregularities with close collaboration with the HL Ethics Committee
• Contribute to the annual risk-oriented audit planning

Internal Auditor

Manager

• Lead the Product Excellence team, providing direction, coaching, and day-to-day support to team members
• Deliver hands-on support and training to Hapag-Lloyd Regions and Areas on all technical and digital reefer topics
• Support the Global Reefer Strategy through analytics, continuous improvements, and the implementation of existing and new reefer products (e.g., Hapag-Lloyd LIVE, Cargo Shield, Controlled Atmosphere)
• Own and further develop commercial and technical reefer processes for Cold Treatment, Controlled Atmosphere, High Value Reefer Cargo, Cargo Shield Reefer and other reefer-related services
• Drive the performance of reefer value-added services, identifying growth opportunities and generating additional revenue
• Contribute to defining requirements for reefer products and services
• Represent Hapag-Lloyd as a reefer product expert at trade fairs, supporting reefer sales teams
• Participate in customer meetings to provide reefer product expertise and support

Senior Manager – Global Reefer Product Excellence

• Develop and implement pricing guidelines to maximize contribution and support optimal vessel utilization across the trade
• Lead insight-driven pricing decisions by analyzing market trends, competitor behavior, and customer transaction data; proactively identify opportunities, risks, and mitigation measures
• Partner with commercial and business teams to gather market feedback, align priorities, and translate opportunities into growth actions
• Drive continuous improvement initiatives and projects (digitalization, automation, dashboards, data quality) to enhance transparency, speed, and effectiveness of trade management processes
• Collaborate closely with Uptake Management to steer slot distribution on single-ship systems, balancing yield, service commitments, and operational constraints
• Drive cross-functional alignment across Trade Management interfaces to ensure consistent implementation of pricing and cargo steering measures and timely resolution of escalations

Manager, Pricing & Steering – TM Middle East

Operations

• Roll out a daily operating system (DOS) and performance management framework in the operations teams of region India, Middle East and Africa
• Implement and manage performance dashboards and KPIs to monitor operational efficiency and financial impact
• Objectively challenge the performance and decisions of operational teams to drive accountability and continuous improvement.
• Facilitate end-to-end (E2E) performance initiatives, ensuring service levels are maintained without unnecessary cost increases.
• Deliver clear, insight-driven reports, conduct gap analyses, and co-develop improvement plans with execution teams.
• Host performance management training workshops for all Operations teams
• Own the narrative behind cost trends by maintaining a deep understanding of cost drivers within operations.
• Conduct independent, balanced analysis to identify opportunities for profitability, cost efficiencies, and challenge cost escalations.
• Drive and track cost-saving initiatives while applying tools and frameworks that ensure high-impact, data-informed decision-making.
• Prevent sub-optimization by evaluating relevant, sunk, and total cost of ownership in operational choices.
• Provide critical input during forecast and budgeting cycles, supporting and constructively challenging operations leadership.
• Evaluate business cases rigorously, challenge assumptions from Areas or QSC before submission to Controlling team
• Partner with operation and regional controlling to ensure alignment on cost development, forecasting, and strategic priorities.
• Act as a strategic thought partner in cost transformation, supporting the Director of Cost Control to shape smarter decision-making frameworks.
• Contribute to the wider Finance community by sharing insights, best practices, and aligning with digital tools and reporting standards.
• Position yourself as a future leader in financial strategy through strong collaboration, original thinking, and proactive influence across teams.

Senior Manager, Cost & Operational Excellence

• Ensure task completion as per agreed SLA with Areas / Region
• Arrange Load/Discharge (TBU / CBF)
• Check and trace pending containers
• Check customs status
• Check DG documentation and acceptance
• Review import discrepancies before vessel arrival
• Create and evaluate no-move status for containers
• Create and provide TBU
• Handle COD and late runner cases
• Update missing PT DG container numbers in FIS
• Insert container numbers and stowage position for DG cargo
• Maintain terminal dates
• Coordinate OOG handling and update E-forms as per guidelines
• Monitor cargo patrol and DG hold containers
• Distribute Load/Discharge Information
• Share DG manifest
• Provide load/discharge information
• Share reefer manifest
• Finalize Load/Discharge
• Prepare and submit manual TDR
• Validate planned vs actual load/discharge data
• Maintain round voyage actuals
• Obtain VIA/rotation number from terminal and customs
• Organize Ad-hoc / Special Handlings
• Seal changes and reefer temperature deviations
• DG placard issue resolution
• Re-export and long-standing containers
• Monitor import evacuation within free time
• Ensure compliance with port, terminal, marine, and customs regulations
• Coordinate with partners and stakeholders for timely and accurate cargo data exchange
• Monitor and approve late gate requests as per protocols
• Maintain records of containers not in terminal, missing documents, and shortfall cases
• Track and update operational exceptions
• Generate and share reports (BB, DG manifests, empty containers, tank containers, etc.)
• Reconcile planned vs actual operations and identify discrepancies
• Maintain deadlines and cut-offs in FIS/workflow tools
• Position KPIs
• LAB (Loaded as Booked)
• Process Accuracy & Timeliness
• Variable / Terminal-related costs
• Additional KPIs defined by COE (Center of Excellence)
• Communication / Organizational Skills
• Good communication and coordination skills
• Strong time management and organizational abilities
• Values / Behaviors
• Positive, proactive “can-do” attitude
• Ability to work effectively under operational pressure
• Team-oriented mindset with ownership and accountability

Senior Coordinator, Cargo Operations

• Ensure task completion as per agreed SLA with Areas / Region
• Arrange Load/Discharge (TBU / CBF)
• Check and trace pending containers
• Check customs status
• Check DG documentation and acceptance
• Review import discrepancies before vessel arrival
• Create and evaluate no-move status for containers
• Create and provide TBU
• Handle COD and late runner cases
• Update missing PT DG container numbers in FIS
• Insert container numbers and stowage position for DG cargo
• Maintain terminal dates
• Coordinate OOG handling and update E-forms as per guidelines
• Monitor cargo patrol and DG hold containers
• Distribute Load/Discharge Information
• Share DG manifest
• Provide load/discharge information
• Share reefer manifest
• Finalize Load/Discharge
• Prepare and submit manual TDR
• Validate planned vs actual load/discharge data
• Maintain round voyage actuals
• Obtain VIA/rotation number from terminal and customs
• Organize Ad-hoc / Special Handlings
• Seal changes and reefer temperature deviations
• DG placard issue resolution
• Re-export and long-standing containers
• Monitor import evacuation within free time
• Ensure compliance with port, terminal, marine, and customs regulations
• Coordinate with partners and stakeholders for timely and accurate cargo data exchange
• Monitor and approve late gate requests as per protocols
• Maintain records of containers not in terminal, missing documents, and shortfall cases
• Track and update operational exceptions
• Generate and share reports (BB, DG manifests, empty containers, tank containers, etc.)
• Reconcile planned vs actual operations and identify discrepancies
• Maintain deadlines and cut-offs in FIS/workflow tools
• Position KPIs:
• LAB (Loaded as Booked)
• Process Accuracy & Timeliness
• Variable / Terminal-related costs
• Additional KPIs defined by CoE (Center of Excellence)
• Communication / Organizational Skills
• Good communication and coordination skills
• Strong time management and organizational abilities
• Values / Behaviors
• Positive, proactive “can-do” attitude
• Ability to work effectively under operational pressure
• Team-oriented mindset with ownership and accountability

Cargo Operations Coordinator

Customer Support

• Manage & mentor a Customer Service team (of specialists, if any), fostering a high-performance culture grounded in accountability & innovation.
• Monitor workload across contact center, EDI & case queues to ensure adequate coverage
• Direct the change management process, ensuring that frontline staff understand the "why" behind new technologies (like RPA) & are trained to adapt effectively.
• Support Team Leaders in cross-skilling staff, ensuring the team remains agile enough to handle volume spikes across the cluster.
• Design & implement process changes based on Customer Engagement Score (CES) data & Pulse feedback to simplify the "Ease of Doing Business."
• Ensure all organizational transformation initiatives are viewed through a customer lens, prioritizing improvements that lead to faster booking responses & more effective case resolutions.
• Analyzing customer pain points to developing proactive service strategies, reducing the need for customer follow-ups & reopened cases.
• Lead the identification, mapping, & re-engineering of end-to-end workflows (Bookings, Imports, and Documentation) to reduce lead times & manual touchpoints.
• Apply Lean Six Sigma/process improvements methodologies to eliminate waste & variance, directly supporting the Hapag-Lloyd Quality Promise of "First Time Right."
• Standardize best practices to ensure that efficiency gains never come at the expense of service quality or the customer journey.

Customer Service Manager

• Lead and develop a high-performing Process Excellence team, fostering a delivery-oriented mindset
• Translate strategic priorities into actionable initiatives, setting clear milestones and measurable outcomes
• Deliver process improvements across various dimensions, including cycle time, cost, quality, and customer experience
• Implement an agile operating model, ensuring efficient prioritization, decision-making, and benefit tracking
• Identify root causes, redesign processes, and scale best practices globally across regions and functions
• Steer performance with data-driven insights, establishing KPIs and governance frameworks
• Apply Lean Six Sigma and Process Mining techniques to detect and quantify process bottlenecks
• Lead cross-functional improvement programs and drive automation initiatives, from business case development to successful implementation

Senior Manager – Team Lead, Process Excellence

Business Development Rep

• Develop the small to medium size customer account portfolio regarding volume and revenue, whilst also promoting the digital products of Hapag-Lloyd to the customers.
• Ensure the highest level of quality when interacting with them being customer-oriented and creating value for customers as well as for Hapag-Lloyd.

Senior Business Development Coordinator

Customer Success Manager

• Translate Hapag-Lloyds Strategy 2030 objectives into project concepts and plans, focusing on commercial data
• Define project scope, metrics, timelines, and governance, analyzing customer insights and market trends
• Lead and support end-to-end project execution, collaborating with diverse teams for scalable solutions
• Manage project risks, dependencies, and changes, ensuring timely and high-quality delivery
• Support effective stakeholder collaboration and contribute to governance forums and meetings
• Prepare C-level updates and dashboards using Salesforce Analytics, Qlik Sense and other tools for clear communication
• Track KPIs and milestones, ensuring delivery of agreed outcomes and supporting performance management
• Proactively manage day-to-day stakeholder communication and address any alignment issues

Process Manager – Customer Engagement and Transformation

Full-stack Engineer

• Develop and maintain internal developer tools and automation solutions, primarily using Python
• Ensure operational stability and modernization of backend applications and infrastructure
• Design, build, and evolve our Internal Developer Platform (IDP) through software development and automation
• Support internal project teams with consulting, provisioning, and technical solutions

Platform Software Engineer

Accounts Payable

• Invoice Verification & Posting Controls
• Payment Run Governance
• Manual Payment Monitoring
• Vendor Reconciliation Monitoring
• Vendor Debit Balance Control
• DPO Monitoring & Management
• ICCL Compliance Monitoring
• Statutory & Regulatory Compliance

Accounts Payable Coordinator

Procurement

• Oversee category strategies for terminals and ports, ensuring alignment with global priorities while tailoring approaches to regional market dynamics.
• Build and maintain senior-level relationships with key suppliers at strategic hubs, fostering innovation, collaboration, and resilience through long-term partnerships.
• Act as a strategic advisor to senior leaders, ensuring procurement strategies are integrated into broader corporate and operational strategies.
• Establish robust analytics frameworks and reporting to deliver insights on cost, performance, risk, and sustainability. Regularly update leadership on market conditions, supplier health, and category outlook.
• Ensure supplier selection, contracting, and management are aligned with ESG targets and corporate governance standards. Proactively address risks and compliance gaps.
• Champion best practices, digital adoption, and process modernization across the procurement function. Lead change initiatives to embed new tools, frameworks, and ways of working.

Senior Manager – Terminal Procurement

• Provides full customer service on all inbound questions including arrival information, charges due, delivery location of cargo, and information on Bill of Lading and Manifest to consignee.
• Facilitates the release of cargo including clearance for in-bound moves, customs clearance in Terminal systems, notification of Customs for cargo ordered to General Order and filing Customs entry for empty containers.
• Oversee the management of multiple special handling customers concurrently, serve as point of contact for all cases by MR. Create and maintain an SOP for each SHA customer including contacts, guidelines and report specifications to ensure proper account management and timely implementation of special requirements.
• Communicate new/changes to customer terms, requirements, processes, and procedures with relevant departments and ensure timely implementation of special requirements.
• Create and review track and trace reports, scorecards and dwell reports as per customer requirements.
• Coordinate proactive calls with the respective customers to address routing, rating or operational issues found in the report reviews and case handling. Take steps to educate customers and internal departments to resolve challenges timely. Attend in-person meetings with customers as required.
• Leverage internal expertise, work across departments / regions for problem resolution to investigate root cause and implement solutions.
• Participate in cross-functional Area meetings, discussing solutions for daily problems involving other teams.
• Contacts customers if goods are placed on hold by Customs or Agriculture and communicates with Customs regarding correction letters and /or other relevant information pertaining to a shipment.
• Coordinate with vendors and collect quotes for surveys, salvage, or destruction of the cargo; Coordinate with other departments internally as required. Create and collect salvage agreements, and work with the buyer to ensure collection of the cargo.
• Ensure that all shipments required for General Order are filed timely to avoid Customs penalty.
• Coordinate with all respective parties including but not limited to, customers, Customs, general order warehouses, and terminals, to ensure seamless movement of cargo throughout the General Order process including facilitating lien release.
• Create, send, and record abandonment letters in alignment with the global policy.
• Conveys information clearly over the phone; expresses patience, empathy and understanding with voice alone; extracts meaning from conversations with people whose native language is other than their own; is polite when asking people to repeat; calms those who are angry and manages multiple calls effectively.
• Understands most shipping terms; can use a dictionary to find terms not recognized. Is willing to clarifyshipping terms unique to a location. Understands routings, schedules and general practices of various countries, carriers, ports and terminals.
• Understands what Hapag-Lloyd offers customers and what routes, equipment, rates and services are available.
• Uses maps, atlases and other geographic reference materials. Knows where nearest ports and terminals are to customers or can use references to find that information. Knows best mode of transportation for ground transport between customer and terminal.
• Understands specific customer’s goods, shipment requirements and practices. Has an understanding of special rates which might be assigned and knows when to check with sales for possible special rate assignment.
• Uses word processing software efficiently and effectively. Uses spreadsheet software as a tool for trackingwork. Uses other software appropriate to work demands and effectively applies other components of MSOffice required by the job.
• Uses questioning to identify the specific problems and related information. Logically determines approach tosolving the immediate problem. Identifies parties that need to be involved in tracing shipments and issues. Makes appropriate contacts and works out a reasonable solution.

Coordinator, Customer Service Import – SHA & Dwell Team

Accountant

• Process PO and non-PO invoices in SAP VIM with a high level of accuracy
• Coordinate and maintain effective communication with vendors and internal stakeholders
• Ensure timely and precise processing of invoices and credit notes, proactively addressing and resolving issues
• Investigate and clear open invoices and credit balances while maintaining strong supplier relationships
• Perform regular reconciliation of supplier statements and trade liability accounts
• Prepare payment proposals and execute manual payments when required
• Contribute to and drive continuous improvement initiatives across AP processes
• Support the standardization and harmonization of AP procedures
• Create and maintain process documentation, including manuals, guidelines, and training material