Hapag-Lloyd AG

Manager

• Execute the Process Excellence roadmap, aligning initiatives with Hapag-Lloyd's priorities and objectives
• Optimize cycle time, cost, quality, compliance, and customer experience through structured problem-solving and disciplined implementation
• Identify root causes, redesign processes, and ensure standard adoption across regions and functions
• Establish KPIs, dashboards, and governance structures to steer performance and turn data insights into actions
• Apply Lean Six Sigma and Process Mining to detect bottlenecks and quantify operational impact
• Implement uniform standards to reduce variation and increase reliability across the global process landscape
• Drive automation and centralization initiatives, overseeing projects from business case to implementation
• Maintain long-term project success through controls, documentation, training, and performance reviews

Manager – Process Excellence

• Elaborar planes de estiba asegurando el cumplimiento de los parámetros de seguridad para la tripulación, la embarcación y la carga.
• Supervisar la capacidad del buque en estrecho contacto con la ejecución del itinerario y el control de la carga.
• Comunicarse y coordinar con los estibadores la mano de obra asegurándose que se siga el plan de carga y descargar, garantizando la seguridad, reduciendo los costos y maximizando la estiba de manera adecuada.
• Dar seguimiento a cualquier consulta relacionada con la estiba u operaciones del buque.
• Circular el archivo BAPLIE conforme a la lista de distribución.
• Entre otras funciones.

Manager, Stowage Planning

Sales

• Aanwerven van lading d.m.v. het opstellen van offertes en de bijbehorende opvolging voor klanten;
• Monitoren van offertes en klantprestaties (incl. tenders) en follow-up met klanten;
• Duidelijke informatie geven aan Customer Service, Operations en Business Admin wanneer dat nodig is;
• Customer Service assisteren bij het oplossen van problemen met klanten;
• CRM bijwerken met klantgesprekken en tariefaanbiedingen en zorgen voor follow-ups;
• Coördineren van de afhandeling van lokale offertes/aanbestedingen met Sales Support met behulp van de relevante tools;
• Regelmatige inchecken bij onze klanten en waar nodig problemen aanpakken;
• De Quality Promises binnen de klantenportefeuille bewaken;
• Het in kaart brengen van sales potentieel en mogelijkheden voor Hapag-Lloyd;
• Verschaffen van marktinformatie aan relevante partijen;
• Actieve bijdrage leveren aan de Area targets.

Sales Coordinator

Account Executive

• Active sales and marketing of Hapag-Lloyd's services, with a focus on export to the Far East
• Manage and develop a portfolio of existing clients, while also acquiring new customers
• Evaluate customer potential and create sales plans for the assigned customer segment using MR Sales methodology
• Continuously monitor, analyze, and report on customer performance, market trends, and competitor activities
• Organize sales activities and oversee business development using QlikView and Salesforce
• Coordinate transport quotations and handle global and local tenders in collaboration with the Sales Coordination team
• Establish and promote a push/pull sales process with other Hapag-Lloyd areas and regions
• Collaborate closely with the Area's Sales and Customer Service teams to ensure seamless operations

Sales Execution Specialist – Export to Far East

• Evaluate customer potential and conduct MR Sales Planning.
• Continuously improve the customer portfolio by securing new accounts and removing underperforming accounts.
• Ensure regular updates of all activities in Salesforce.
• Review customer performance with Sales Manager and define appropriate actions.
• Where appropriate for their market serve as specialists for a segmented vertical.
• Prepare and conduct visits, report and follow-up on visits.
• Conclude contracts for MR customers (proposal, negotiation, closing).
• Record commitments (tender tracking/commercial).
• Drive CU business for foreign MRs and adhere to Push-Pull process.
• Selectively engage in TM discussions where relevant (e.g., tender guidance and negotiations, special commodity market rates, etc.)
• Provide feedback on the market including rates, competition activities, market conditions etc to all relevant stakeholders.
• Give clear info to Sales Coordination regarding pricing requirements to enable future communications with TM.
• Provide clear info to Sales Coordination regarding handover to Customer Service.

Senior Sales Execution Coordinator

• Commerciële regie op het binnenhalen van lading door het opstellen van offertes, tariefvoorstellen en het actief opvolgen daarvan bij NVO-klanten.
• Monitoren en analyseren van offerte- en klantprestaties, signaleren van trends en initiëren van acties om conversie, volume en rendement te verbeteren.
• Coördineren van interne afstemming met Customer Service, Operations en Business Administration zodat afspraken met NVO-klanten correct worden vertaald naar uitvoering.
• CRM ownership: je borgt dat klantcontacten, afspraken, tariefaanbiedingen en follow-ups volledig en tijdig worden vastgelegd.
• Coördineren van lokale tender-/offerteprocessen met Sales Support, inclusief het bewaken van deadlines, kwaliteit en het gebruik van de relevante tools.
• Structureel relatiebeheer: je plant periodieke klantreviews, bespreekt performance en zet verbeteracties uit om retentie en groei te realiseren.
• Bewaken van Quality Promises binnen jouw portefeuille en sturen op serviceperformance en klanttevredenheid.
• Salespotentieel en commerciële kansen identificeren en vertalen naar concrete acties.
• Markt- en concurrentie-inzichten verzamelen en delen met relevante stakeholders om commerciële keuzes te ondersteunen.
• Actieve bijdrage aan Area targets en fungeren als sparringpartner binnen het team op aanpak, prioriteiten en best practices.

Senior Sales Coordinator

• Act as the Global Process Owner, Custodian, and Consultant for the Continual Service Improvement (CSI) practice, accountable for its strategy, governance, implementation, adoption, and value realization.
• Define, establish, and govern the enterprise-wide CSI framework, methodology, operating model, governance structure, and improvement lifecycle.
• Serve as the strategic advisor and process consultant to business leaders, process owners, and operational teams, driving a culture of continual improvement and operational excellence.
• Lead enterprise-wide improvement consulting engagements, process assessments, maturity evaluations, and transformation initiatives across ITSM and Digital Operations functions.
• Establish and manage the CSI portfolio, including opportunity identification, prioritization, business case development, implementation tracking, benefits realization, and closure.
• Partner with Global Process Leads, Service Owners, Digital Operations teams, and business stakeholders to identify and implement high-value improvement opportunities.
• Define and govern KPI frameworks, performance dashboards, measurement models, and reporting mechanisms to demonstrate improvement outcomes and business value.
• Drive process maturity advancement through structured assessments, gap analyses, benchmarking activities, and improvement roadmaps aligned to the ITIL Maturity Model.
• Facilitate governance forums and leadership reviews to monitor improvement initiatives, risks, dependencies, and realized benefits.
• Champion data-driven decision-making, automation, analytics, AI/AIOps, and digital transformation initiatives that improve service quality, efficiency, reliability, and customer experience.
• Develop and maintain CSI standards, templates, methodologies, and best practices to ensure consistency and scalability across the organization.
• Provide executive-level insights and recommendations on service performance trends, improvement priorities, and strategic transformation opportunities.

Manager – Global Process

• Manage imbalances and steer Hapag-Lloyd’s global standard container fleet on regional level by planning empty repositionings and conducting bookings for empty shipments.
• Define and implement measures to increase the utilization of Hapag-Lloyd’s container fleet, considering fleet and repositioning costs and generated contribution levels.
• Ensure optimal utilization of available vessel capacities for the repositioning of empty containers in cooperation with Trade Management, Network, and Regional Operations.
• Plan dedicated vessels to evacuate or supply empty containers in cooperation with Chartering, Network, Trade Management and Regional Operations.
• Analyze large sets of operational and financial data using different analytical tools.
• Prepare management presentations and decision memos, conduct regular logistics meetings.

Manager, Regional Dry Container Flow Planning & Steering

Executive Assistant

• Provide high-level administrative support to Senior Executives, including managing correspondence, handling phone calls, and prioritizing meetings and tasks.
• Coordinate and schedule meetings, appointments, and conferences, ensuring optimal use of executive time and resources.
• Process and track expense reports for Senior Executives, ensuring accuracy, compliance with company policies, and timely reimbursement.
• Organize and oversee office lunches, including coordinating catering orders, setting up dining areas, and managing budgets.
• Handle all aspects of travel planning for executives, including booking flights, accommodations, ground transportation, and creating detailed itineraries.
• Assist in planning and coordinating conferences, seminars, and other business events, including registration, logistics, and material preparation.
• Manage the coordination of car maintenance tasks for Senior Executives, including scheduling car washes, servicing, and repair visits.
• Arrange transportation services for guests as needed, ensuring their comfort and convenience during their visit.
• Monitor and replenish office supplies for the department, ensuring adequate stock levels and efficient use of resources.
• Assist the HR department in planning and organizing holiday parties, picnics, and other company events, including venue selection, logistics, and coordination of activities.
• Maintain records and documentation related to Power of Attorneys for relevant staff members, ensuring accuracy, completeness, and compliance with legal requirements.
• Provide backup support for other executive assistants during their absence, ensuring continuity of administrative functions and seamless operation of the department.

Customer Support

• Serve as the subject matter expert for export and import operations, ensuring compliance with regulatory requirements and operational standards.
• Drive team performance to achieve and maintain quality service, and KPI targets while delivering an exceptional customer experience.
• Monitor customer feedback and survey results, implementing improvements to enhance customer satisfaction and service delivery.
• Identify process improvement opportunities and collaborate with Regional Customer Service and Business Systems teams to drive operational efficiency.
• Coach and develop team members through regular feedback, performance reviews, and development planning.
• Communicate and implement new business requirements, processes, policies, and procedures across the team.
• Provide operational leadership and support, assisting staff with complex issues, problem-solving, and decision-making.
• Ensure compliance with Hapag-Lloyd standards, policies, and local operating procedures.
• Identify training needs and ensure all required team training is completed, documented, and maintained.
• Support regional and global Customer Service projects, contributing to successful implementation and change management initiatives.
• Drive the adoption and utilization of Hapag-Lloyd products, services, and digital solutions.
• Collaborate with cross-functional teams to resolve operational challenges and improve service delivery.
• Manage customer escalations, ensuring timely resolution and effective relationship management.
• Perform additional duties and special projects as required to support business objectives.