Hapag-Lloyd AG

Payroll

• Collect, verify and enter variable payroll components
• Manage the monthly payroll cycle
• Manage health insurance (mutuelle) and provident benefits
• Administer health benefit contracts
• Develop HR metrics

HR Payroll Specialist

Procurement

• Global optimization of strategic procurement for transport services, ensuring cost-effectiveness, quality, and availability.
• Provide methodological and functional guidance to procurement stakeholders worldwide, promoting consistent processes and best practices.
• Drive the end-to-end execution of the category strategy, including budget planning, tender support, and finalization.
• Deliver advanced support to regional procurement organizations and local experts, especially for tender activities and cost reduction initiatives.
• Support regions during annual budget planning with market insights and validation of savings pipelines.
• Execute and support strategic sourcing activities, including supplier strategy, tender design, negotiation, and contracting support.
• Monitor and oversee global transport procurement KPIs, providing transparency and progress updates to management and stakeholders.
• Ensure effective communication with upper management and key stakeholders, actively managing interfaces with internal teams.

Manager, Global Transport Procurement

Sales

• Lead the day-to-day commercial activities including customer calls, performance reporting and rate proposals.
• Implement and drive our new core promises aligned to our 2030 Quality Strategy.
• Schedule and drive sales calls with assigned customers to create in-depth customer understanding and deliver solutions to increase volume and CL2 contribution.
• Monitor account performance and prepare actual performance reports allocated through Account Management.
• Initiate opportunity management by preparing rate proposals, negotiation and follow up with customers to secure volume.
• Communicate relevant service information, market developments and competition activities.
• Prepare rate quotations and coordinate with the Trade Management department for requests for quotes (RFQ’s) and new service contract proposals (3rd Party Portals may be applicable).
• Drive Core promises and performance of assigned account base to meet or exceed targeted service levels.
• Onboard quick notes with account portfolio.
• Initiate waiver request related to Commercial discrepancies, free time requests.
• Prepare bid packages as required.
• Onboard new contract customers with related stakeholders.
• Align, validate, and audit contract results with Quality team.
• Liaise with internal departments to resolve commercial grievances.
• Support the E-Business department regarding account setup for digitalization requirements.

Sales Coordinator

• Develop and negotiate vendor-specific collaboration concepts for global terminal operators and achieve budget targets in collaboration with regional procurement teams.
• Conduct market analysis and internal assessments to identify negotiation leverage points.
• Implement strategic proposals to secure terminal capacity and maintain Hapag-Lloyd's competitiveness.
• Drive cross-regional category strategy and sourcing activities, ensuring alignment with stakeholders.
• Support port studies to analyze surplus and demand, impacting sourcing concepts.
• Establish and maintain strong vendor relationships at relevant levels.
• Collaborate with internal and external stakeholders to identify value-add potentials.
• Contribute to the creation and standardization of global supplier management processes and tools.

Manager – Terminal Procurement

Customer Support

• Lead and develop the Customer Service team (incl. supervisors): hold regular one‑to‑one meetings and team briefings, coach supervisors, remove blockers so the team can deliver reliable, high‑quality service.
• You will translate Area Benelux priorities into clear goals, KPIs and execution: turn Area goals into team priorities and measurable KPIs (e.g., Customer Experience Survey, response/resolution times, productivity), set targets and run a simple cadence of reviews to track progress.
• You will ensure strong performance management, coaching and talent development: monitor dashboards, give regular feedback, agree development plans, and hold clear accountability conversations when needed.
• You will act as a senior stakeholder in cross-functional topics and support key customer escalations when needed: partner with Sales, Operations, Trade Management and others; lead swift, structured responses to major escalations and ensure corrective actions are implemented.
• You will drive process improvement (quality, efficiency, standardization) and embed sustainable change: lead practical improvement work (root‑cause analysis, quick wins, standardization), push for automation/system fixes where useful, and lock changes in with training and updated procedures.

Senior Manager, Customer Service

ServiceNow

• Design, implement and deploy solutions on the ServiceNow platform in line with approved architectural designs, platform standards and governance guardrails.
• Act as lead platform administrator: own instance configuration, update set management, upgrade planning and environment hygiene across development, test and production.
• Maintain and operate the platform on a day-to-day basis, including health monitoring, performance, access management and incident resolution at L2/L3 level.
• Build and maintain integrations between ServiceNow and enterprise systems, working with integration partners and third-party vendors as needed.
• Contribute to backlog refinement, sprint delivery and continuous improvement initiatives in collaboration with the Architects and Solution Consultant.
• Support platform adoption through technical documentation, knowledge transfer and contribution to testing and operational handover.
• Enforce development standards, code quality and best practices; support and mentor less experienced team members where applicable.

ServiceNow Solution Engineer

General

• Identify deviations, trends and opportunities in volumes, revenues and customer performance, and translate them into clear recommendations and actions.
• Align priorities across Sales and other internal stakeholders and create buy-in for decisions and focus topics.
• Monitor commercial KPIs and sales performance and propose corrective actions to support target achievement.
• Prepare forecasts, reports and management updates and ensure consistent definitions and a single source of truth.
• Track market and competitor developments and translate them into commercial implications.
• Support pricing and customer focus discussions with structured analyses and business rationale.
• Support customer segmentation and targeted sales approaches together with the sales team and monitor effectiveness.
• Drive practical improvements in reporting and commercial processes in collaboration with relevant teams.
• Provide ad-hoc support to the Sales Director (administrative and analytical).

Coordinator, Commercial Steering

Operations

• Supervisar el estado de la carga que se recibe en la terminal.
• Asegurar que se cargue en el barco con éxito.

Cargo Operations Coordinator

• Supervisar el estado de la carga que se recibe en la terminal y asegurar que se cargue en el barco con éxito.
• Organizar las operaciones de buques, puertos y carga de acuerdo con las normas/regulaciones locales y los procedimientos de seguridad/protección.
• Rastrea los envíos para asegurar que todos los contenedores se carguen según lo reservado.
• Verifica la información en la terminal y los sistemas de Hapag-Lloyd con la documentación real y las indicaciones de riesgos carga.
• Proporciona pronósticos a las terminales y planificadores de buques sobre la carga que se zarpa
• Preparar, coordinar y supervisar las actividades de transbordo.
• Asegura que los buques se carguen y descarguen de manera oportuna.
• Punto de contacto inicial para reclamos, notificando a las partes correspondientes sobre equipos/carga dañados y organizando inspecciones para que se realicen.
• Prepara manifiestos de peligrosidad y recopila recibos de muelles de peligrosidad; los recibos de muelle peligrosos se combinan con la información contenida en la reserva.
• Proporciona un informe de salida de la terminal a los planificadores de embarcaciones después de la navegación.
• Mantener toda la información de llegada y salida de embarcaciones, según sea necesario.
• Validar facturas de almacenamiento, monitoreo de contenedores refrigerados y costos de terminales.
• Conciliar la carga reservada de los buques en las fechas de corte para evitar desajustes en la terminal.
• Organizar y proporcionar estimaciones de costos para envíos especiales (es decir, fuera de calibre, estiba, amarre, seguridad).
• Resolver problemas de reserva de terminales, actualizar el sistema, ayudar a los clientes y conductores con problemas.

Coordinator, Cargo Operations

• Handle customs-related activities, including import and export manifests.
• Prepare and process customs declarations.
• Monitor customs submissions, rejections, and approvals.
• Investigate and resolve House Bill mismatches.
• Ensure compliance with company procedures and customs regulations.
• Follow standard processes and implement new requirements communicated by management.
• Complete all required functional training in a timely manner.
• Deliver high-quality customer service and support operational excellence.

Customer Service Coordinator

• Develop and implement procurement strategies and playbooks for terminal and port services, leveraging supplier market intelligence and scenario planning to anticipate risks and opportunities.
• Translate market insights into actionable strategies that support regional and global objectives.
• Act as a trusted advisor to senior stakeholders, providing data-backed recommendations to guide sourcing and supplier decisions.
• Build and manage long-term supplier relationships with a focus on cost efficiency, service excellence, and joint value creation.
• Lead competitive supplier selection based on total cost of ownership (TCO), quality, and sustainability.
• Monitor supplier performance through KPIs and structured review processes to ensure consistent delivery of service and quality standards.
• Embed ESG and sustainability principles into supplier evaluation and selection.
• Lead tenders, negotiations, and contract management, ensuring compliance with procurement governance and alignment with business requirements.
• Deliver measurable cost reduction and service quality improvements, supported by robust financial analysis and reporting.
• Ensure contract compliance and mitigate risks through effective governance and escalation management.
• Use advanced analytics and data-driven insights to identify opportunities, optimize sourcing decisions, and track savings performance.
• Provide accurate forecasts, budgets, and cost reporting to regional and global leadership.
• Drive continuous improvement in procurement systems, processes, and reporting transparency.

Manager, Terminal Procurement

Manager

• Develop and optimize proforma schedules
• Prepare product studies and facilitate consortium meetings
• Participate in consortium agreement development and negotiation
• Maintain long-term schedules and allocation tables
• Monitor schedule compliance and implement corrective measures
• Oversee VSA and SCA agreement execution by partners
• Analyze competitors' service structures
• Optimize internal processes and reporting systems
• Collaborate with Network Execution for efficient operations
• Build and maintain strong relationships with partner lines**

Manager, Network & Cooperation

Engineer

• Define and lead the overall technical strategy, architecture, and design for complex systems and platforms.
• Own and oversee a set of key technologies within the location, ensuring alignment with enterprise-wide architecture principles.
• Drive technical excellence by establishing best practices, design standards, and governance mechanisms.
• Act as a technical mentor and coach to Principal Engineers and senior technical leaders.
• Partner with Product and Engineering leadership to translate business strategy into scalable technical solutions.
• Evaluate emerging technologies and trends, assessing their potential impact and applicability.
• Lead cross-functional initiatives to improve system scalability, performance, and resilience.
• Provide deep technical expertise to solve complex architectural challenges.
• Represent the organization as a thought leader internally and externally (e.g., conferences, publications, community engagement).
• Foster a culture of innovation, collaboration, and continuous learning within the engineering community.

Distinguished Engineer

• Support weekly update of planning system inputs such as forecast, capacities, costs, schedules, and move counts.
• Coordinate with Regional and Area stakeholders (Sales, Operations, Inland, Procurement, Planning teams) to collect and validate planning data.
• Assist in reviewing system proposals and ensure regional specifics inputs are reflected accurately.
• Support analysis of equipment flows, costs, and system outputs to identify improvement opportunities.
• Collect user feedback on system issues and improvement ideas and communicate to system development teams.
• Support continuous improvement initiatives related to equipment steering strategy basis system proposals and cost impact.

Senior Coordinator, Regional Equipment Planning Systems – Optimization

Full-stack Engineer

• Design and develop scalable, reliable, and high-performance applications using Java, JPA, Kafka, Microservices, Junit, API and PostgreSQL.
• Lead low-level and high-level design discussions and decisions for scalable architecture.
• Build and maintain microservices architecture using industry best practices. Drive technology innovation.
• Write clean, efficient, well-documented code with high unit test coverage using JUnit.
• Mentor and guide developers and team members in coding standards, best practices, and problem-solving.
• Conduct regular code reviews, peer programming, and provide technical leadership to ensure code quality and continuous improvement.
• Work with messaging systems such as Kafka to build real-time data processing services.
• Implement and optimize data access using SQL /PostgreSQL databases.
• Participate in the design and implementation of DevOps pipelines for CI/CD.
• Conduct regular code reviews and participate in peer programming and Peer coding Review.
• Perform system testing, validation, and verification across development stages.
• Contribute to technical documentation throughout the software development lifecycle.
• Collaborate closely with Product Managers, Engineering Managers, Scrum Masters, and developers in agile teams.
• Participate in sprint planning, retrospectives, and demos. Remain current on new technologies and drive adoption of best engineering practices across the team.