Hapag-Lloyd AG

Sales

• Aanwerven van lading d.m.v. het opstellen van offertes en de bijbehorende opvolging voor klanten;
• Monitoren van offertes en klantprestaties (incl. tenders) en follow-up met klanten;
• Duidelijke informatie geven aan Customer Service, Operations en Business Admin wanneer dat nodig is;
• Customer Service assisteren bij het oplossen van problemen met klanten;
• CRM bijwerken met klantgesprekken en tariefaanbiedingen en zorgen voor follow-ups;
• Coördineren van de afhandeling van lokale offertes/aanbestedingen met Sales Support met behulp van de relevante tools;
• Regelmatige inchecken bij onze klanten en waar nodig problemen aanpakken;
• De Quality Promises binnen de klantenportefeuille bewaken;
• Het in kaart brengen van sales potentieel en mogelijkheden voor Hapag-Lloyd;
• Verschaffen van marktinformatie aan relevante partijen;
• Actieve bijdrage leveren aan de Area targets.

Sales Coordinator

Account Executive

• Active sales and marketing of Hapag-Lloyd's services, with a focus on export to the Far East
• Manage and develop a portfolio of existing clients, while also acquiring new customers
• Evaluate customer potential and create sales plans for the assigned customer segment using MR Sales methodology
• Continuously monitor, analyze, and report on customer performance, market trends, and competitor activities
• Organize sales activities and oversee business development using QlikView and Salesforce
• Coordinate transport quotations and handle global and local tenders in collaboration with the Sales Coordination team
• Establish and promote a push/pull sales process with other Hapag-Lloyd areas and regions
• Collaborate closely with the Area's Sales and Customer Service teams to ensure seamless operations

Sales Execution Specialist – Export to Far East

• Evaluate customer potential and conduct MR Sales Planning.
• Continuously improve the customer portfolio by securing new accounts and removing underperforming accounts.
• Ensure regular updates of all activities in Salesforce.
• Review customer performance with Sales Manager and define appropriate actions.
• Where appropriate for their market serve as specialists for a segmented vertical.
• Prepare and conduct visits, report and follow-up on visits.
• Conclude contracts for MR customers (proposal, negotiation, closing).
• Record commitments (tender tracking/commercial).
• Drive CU business for foreign MRs and adhere to Push-Pull process.
• Selectively engage in TM discussions where relevant (e.g., tender guidance and negotiations, special commodity market rates, etc.)
• Provide feedback on the market including rates, competition activities, market conditions etc to all relevant stakeholders.
• Give clear info to Sales Coordination regarding pricing requirements to enable future communications with TM.
• Provide clear info to Sales Coordination regarding handover to Customer Service.

Senior Sales Execution Coordinator

• Commerciële regie op het binnenhalen van lading door het opstellen van offertes, tariefvoorstellen en het actief opvolgen daarvan bij NVO-klanten.
• Monitoren en analyseren van offerte- en klantprestaties, signaleren van trends en initiëren van acties om conversie, volume en rendement te verbeteren.
• Coördineren van interne afstemming met Customer Service, Operations en Business Administration zodat afspraken met NVO-klanten correct worden vertaald naar uitvoering.
• CRM ownership: je borgt dat klantcontacten, afspraken, tariefaanbiedingen en follow-ups volledig en tijdig worden vastgelegd.
• Coördineren van lokale tender-/offerteprocessen met Sales Support, inclusief het bewaken van deadlines, kwaliteit en het gebruik van de relevante tools.
• Structureel relatiebeheer: je plant periodieke klantreviews, bespreekt performance en zet verbeteracties uit om retentie en groei te realiseren.
• Bewaken van Quality Promises binnen jouw portefeuille en sturen op serviceperformance en klanttevredenheid.
• Salespotentieel en commerciële kansen identificeren en vertalen naar concrete acties.
• Markt- en concurrentie-inzichten verzamelen en delen met relevante stakeholders om commerciële keuzes te ondersteunen.
• Actieve bijdrage aan Area targets en fungeren als sparringpartner binnen het team op aanpak, prioriteiten en best practices.

Senior Sales Coordinator

Manager

• Act as the Global Process Owner, Custodian, and Consultant for the Continual Service Improvement (CSI) practice, accountable for its strategy, governance, implementation, adoption, and value realization.
• Define, establish, and govern the enterprise-wide CSI framework, methodology, operating model, governance structure, and improvement lifecycle.
• Serve as the strategic advisor and process consultant to business leaders, process owners, and operational teams, driving a culture of continual improvement and operational excellence.
• Lead enterprise-wide improvement consulting engagements, process assessments, maturity evaluations, and transformation initiatives across ITSM and Digital Operations functions.
• Establish and manage the CSI portfolio, including opportunity identification, prioritization, business case development, implementation tracking, benefits realization, and closure.
• Partner with Global Process Leads, Service Owners, Digital Operations teams, and business stakeholders to identify and implement high-value improvement opportunities.
• Define and govern KPI frameworks, performance dashboards, measurement models, and reporting mechanisms to demonstrate improvement outcomes and business value.
• Drive process maturity advancement through structured assessments, gap analyses, benchmarking activities, and improvement roadmaps aligned to the ITIL Maturity Model.
• Facilitate governance forums and leadership reviews to monitor improvement initiatives, risks, dependencies, and realized benefits.
• Champion data-driven decision-making, automation, analytics, AI/AIOps, and digital transformation initiatives that improve service quality, efficiency, reliability, and customer experience.
• Develop and maintain CSI standards, templates, methodologies, and best practices to ensure consistency and scalability across the organization.
• Provide executive-level insights and recommendations on service performance trends, improvement priorities, and strategic transformation opportunities.

Manager – Global Process

• Manage imbalances and steer Hapag-Lloyd’s global standard container fleet on regional level by planning empty repositionings and conducting bookings for empty shipments.
• Define and implement measures to increase the utilization of Hapag-Lloyd’s container fleet, considering fleet and repositioning costs and generated contribution levels.
• Ensure optimal utilization of available vessel capacities for the repositioning of empty containers in cooperation with Trade Management, Network, and Regional Operations.
• Plan dedicated vessels to evacuate or supply empty containers in cooperation with Chartering, Network, Trade Management and Regional Operations.
• Analyze large sets of operational and financial data using different analytical tools.
• Prepare management presentations and decision memos, conduct regular logistics meetings.

Manager, Regional Dry Container Flow Planning & Steering

Executive Assistant

• Provide high-level administrative support to Senior Executives, including managing correspondence, handling phone calls, and prioritizing meetings and tasks.
• Coordinate and schedule meetings, appointments, and conferences, ensuring optimal use of executive time and resources.
• Process and track expense reports for Senior Executives, ensuring accuracy, compliance with company policies, and timely reimbursement.
• Organize and oversee office lunches, including coordinating catering orders, setting up dining areas, and managing budgets.
• Handle all aspects of travel planning for executives, including booking flights, accommodations, ground transportation, and creating detailed itineraries.
• Assist in planning and coordinating conferences, seminars, and other business events, including registration, logistics, and material preparation.
• Manage the coordination of car maintenance tasks for Senior Executives, including scheduling car washes, servicing, and repair visits.
• Arrange transportation services for guests as needed, ensuring their comfort and convenience during their visit.
• Monitor and replenish office supplies for the department, ensuring adequate stock levels and efficient use of resources.
• Assist the HR department in planning and organizing holiday parties, picnics, and other company events, including venue selection, logistics, and coordination of activities.
• Maintain records and documentation related to Power of Attorneys for relevant staff members, ensuring accuracy, completeness, and compliance with legal requirements.
• Provide backup support for other executive assistants during their absence, ensuring continuity of administrative functions and seamless operation of the department.

Customer Support

• Serve as the subject matter expert for export and import operations, ensuring compliance with regulatory requirements and operational standards.
• Drive team performance to achieve and maintain quality service, and KPI targets while delivering an exceptional customer experience.
• Monitor customer feedback and survey results, implementing improvements to enhance customer satisfaction and service delivery.
• Identify process improvement opportunities and collaborate with Regional Customer Service and Business Systems teams to drive operational efficiency.
• Coach and develop team members through regular feedback, performance reviews, and development planning.
• Communicate and implement new business requirements, processes, policies, and procedures across the team.
• Provide operational leadership and support, assisting staff with complex issues, problem-solving, and decision-making.
• Ensure compliance with Hapag-Lloyd standards, policies, and local operating procedures.
• Identify training needs and ensure all required team training is completed, documented, and maintained.
• Support regional and global Customer Service projects, contributing to successful implementation and change management initiatives.
• Drive the adoption and utilization of Hapag-Lloyd products, services, and digital solutions.
• Collaborate with cross-functional teams to resolve operational challenges and improve service delivery.
• Manage customer escalations, ensuring timely resolution and effective relationship management.
• Perform additional duties and special projects as required to support business objectives.

Customer Service Manager

• Evaluate customer potential and conduct MR Sales Planning
• Continuously improve the customer portfolio by securing new accounts and removing underperforming accounts
• Ensure regular updates of all activities in Salesforce
• Review customer performance with Sales Manager and define appropriate actions
• Where appropriate for their market serve as specialists for a segmented vertical
• Prepare and conduct visits, report and follow-up on visits
• Conclude contracts for MR customers (proposal, negotiation, closing)
• Record commitments (tender tracking/commercial)
• Drive CU business for foreign MRs and adhere to Push-Pull process
• Selectively engage in TM discussions where relevant (e.g., tender guidance and negotiations, special commodity market rates, etc.)
• Provide feedback on the market including rates, competition activities, market conditions etc to all relevant stakeholders
• Give clear info to Sales Coordination regarding pricing requirements to enable future communications with TM
• Provide clear info to Sales Coordination regarding handover to Customer Service

SV Sales Executive

• Lead the design, implementation, and governance of strategic and operational projects across Asia.
• Partner with regional senior management and global PMO to translate business strategy into executable programs that improve performance, efficiency, and customer experience.
• Provide regular project and strategy updates to the regional leadership team.
• Define and maintain PMO standards, methodologies, and templates.
• Monitor project health, risk, and budget compliance.
• Drive accountability and ensure timely project closure with proper handover.
• Facilitate workshops and reviews to drive engagement and best-practice sharing.
• Track project KPIs, milestones, and success metrics using analytical tools (Excel, Power BI/Qlik).
• Conduct market and operational analyses to identify regional opportunities.

Senior Manager, PMO

• Handle Customer phone calls
• Act as point of entry for Booking / Bills of Lading / Imports inquiries
• Know how of the booking process in the shipping cycle and answering booking related queries.
• End to end Imports cycle process
• Handle cases correspondence with customer on potential claim requests
• Act as point of entry for Bills of Lading inquiries
• Handle documentation exceptions and hard errors, acting proactively to resolve problems to guarantee the service delivery
• When required, handle B/L amendments for urgent cases
• Bill additional costs / fees to customer where applicable
• Process invoice amendments (reversals) received via e-mail
• Handle Bill of Lading releases requests (Telex release, certificates)
• Proactively acts to improve customs and documentation processes (e.g. monitoring of SI quality and time, revenue handling, customer profile)
• Build expertise in all topics related to Export Documentation
• Follow standard processes and new requirements as communicated by management
• Complete all functional HIP training timely
• Exclusively support BCO Segment

Customer Service Coordinator

• Investigate and respond to security incidents across endpoints, networks, and cloud environments
• Perform threat hunting activities to proactively detect suspicious behavior and emerging threats
• Analyze alerts and logs using tools such as SIEM, EDR, and network monitoring platforms
• Conduct root cause analysis and document findings in clear, actionable reports
• Contribute to the development and refinement of detection rules and response playbooks
• Collaborate with cross-functional teams to contain incidents and minimize business impact
• Continuously improve TDR processes, tooling, and operational efficiency
• Convey the proper security severity by explaining the risk exposure and its consequences to non-technical stakeholders
• Ensure the effectiveness and efficiency of the security incident response services and processes

Incident Response Manager

• Lead Reefer commercial growth strategy for selected Global Freight Forwarders and strategic key accounts, fully aligned with Hapag-Lloyd priorities, governance, and senior stakeholder expectations
• Own senior customer engagement and escalation management, ensuring service quality, customer satisfaction, and long-term retention through structured issue resolution and service recovery
• Drive profitable revenue growth by steering pricing, rate agreements, and allocation decisions to balance volume, yield, and network constraints against targets
• Develop and execute strategic account plans, identifying and converting new reefer opportunities, building a robust pipeline, and delivering against agreed milestones and timelines
• Manage end-to-end commercial execution for assigned accounts (quotations, agreements, allocations) with speed, accuracy, and compliance; lead Quarterly Business Reviews (QBRs) with insights and action tracking
• Coordinate cross-functionally as the key commercial counterpart to the Global Account Manager and partner with Reefer Product Excellence, product, and digital teams (e.g. Reefer Remote Monitoring, value-added services, API growth)
• Own performance management, planning, and reporting, monitoring results vs. budget/targets, initiating corrective actions, and ensuring accurate, audit-ready commercial records and analyses in FIS

Manager – Corporate Reefer Sales

• Support the Controlling department in Region Asia in meeting its key objectives including:
• Overseeing the financial health of the Region by managing budgets and ensuring performance in accordance with predetermined standards
• Help shape strategy and business decisions by providing management with fact-based business analysis
• Measure and improve operational efficiency and effectiveness
• Evolve into becoming a business partner to the organization

Manager, Regional Controlling

• Facilitate the movement of cargo and keep customers satisfied with any and all details of shipments.
• Provide immediate response to customer inquiries, provide timely information to Customs and the terminals, and provide paperwork and electronic data to various locations.