Hapag-Lloyd AG

Account Executive

• Drive the highest levels of quality towards the assigned BCO customers
• Be customer-oriented and create value for customers as well as for Hapag-Lloyd
• Develop and grow a portfolio of BCO customers
• Achieve Export and Import Budget for Malaysia
• Monitor the day-to-day performance of the branch office
• Establish and build client relationships with both locally controlled accounts and key overseas controlled accounts
• Evaluate customers total book of business, and determine potential opportunities for growth
• Adhere to and promote Sales Foundation and plan visits in line with company policy, and ensure quality sales reports entered into Sales Force after visit
• Establish Account strategies for portfolio of customers
• Give feedback on the market including rates, competition activities, market conditions etc to all relevant stakeholders
• Provide clear information to Sales Co-ordination to enable fast quotation and free time requests
• Encourage use of web tools and web quotations
• Develop expert knowledge of the competition and industry and keep abreast of key changes
• Supervise, and manage the branch functions in line with the respective functional departments
• Communicate effectively all account specifics to the Customer Service and Sales departments to ensure top level service and competitive pricing
• Make certain that all departmental and functional training requirements are fulfilled
• Ensure compliance policy adhered to at all times.

Team Lead, Sales Execution

Product Manager

• Own and drive the product roadmap and delivery for key technology initiatives
• Collaborate closely with cross-functional teams including engineering, QA, architecture, business, and leadership
• Ensure timely, transparent communication and expectation management across all levels
• Support system design (HLD) ensuring scalability, performance, and maintainability
• Drive and track product heartbeat cycles and delivery timelines
• Manage and mentor engineering teams to deliver on product goals