ServiceNow Solution Engineer

Hapag-Lloyd AG

ServiceNow Solution Engineer at Hapag-Lloyd managing technical implementation and operational stability of the ServiceNow platform. Collaborating with architects and external partners for efficient solutions.

Posted 7/16/2026full-timeGdansk • 🇵🇱 PolandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in ServiceNow platform administration, including instance management, upgrade planning, and integration development. Proficient in ITSM principles and Agile/DevOps methodologies, with strong communication skills for effective collaboration in a global environment.

Highest-signal resume keywords

ServiceNow AdministrationIntegration DevelopmentITSM ExperienceAgile/DevOps MethodologiesServiceNow Certifications

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Instance ManagementUpgrade CyclesScriptingFlow DesignerIntegration ConfigurationCustom Application DevelopmentAccess ControlSecurity PoliciesEnvironment ManagementHealth Monitoring

Soft Skills

Strong Communication SkillsMentoring

Tools & Technologies

ServiceNow PlatformITIL

Certifications & Qualifications

ServiceNow Certified System Administrator (CSA)ServiceNow Certified Application Developer (CAD)ITIL Certification

Industry Keywords

IT Service ManagementIT Operations ManagementConfiguration Management Database (CMDB)DiscoveryAgile

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Design, implement and deploy solutions on the ServiceNow platform in line with approved architectural designs, platform standards and governance guardrails.
Act as lead platform administrator: own instance configuration, update set management, upgrade planning and environment hygiene across development, test and production.
Maintain and operate the platform on a day-to-day basis, including health monitoring, performance, access management and incident resolution at L2/L3 level.
Build and maintain integrations between ServiceNow and enterprise systems, working with integration partners and third-party vendors as needed.
Contribute to backlog refinement, sprint delivery and continuous improvement initiatives in collaboration with the Architects and Solution Consultant.
Support platform adoption through technical documentation, knowledge transfer and contribution to testing and operational handover.
Enforce development standards, code quality and best practices; support and mentor less experienced team members where applicable.

Requirements

What you’ll need

Minimum 4–5 years of hands-on ServiceNow experience, including significant time in a senior engineer or lead admin capacity.
Strong platform administration skills: instance management, upgrade cycles, update sets, access control, security policies and environment management.
Solid development experience: scripting, Flow Designer, integration configuration and custom application development within the platform.
Proven experience with ITSM and at least one of ITOM, CMDB/Discovery or a comparable ServiceNow product area.
Solid understanding of ITIL and IT service management principles.
Experience working within Agile/DevOps delivery models.
Strong communication skills and ability to work effectively across a globally distributed organisation.
Fluent English required.
ServiceNow certifications (CSA, CAD or relevant CIS) are strongly preferred. ITIL certification is an advantage.

Benefits

Comp & perks

Private medical care (Medicover)
Gym card (Multisport)
Attractive annual bonus up to 22,5% (depending on company performance results)
Group life insurance and employee capital plan (PPK)
Cafeteria benefit system (cinema tickets, vouchers etc.)
Focus on healthy lifestyle (fruit days, bike competitions, football training)
Charity and volunteer initiatives
Modern and well-connected office (Alchemia complex in Gdańsk Oliwa)
Relocation support (financial support, covering immigration process and polish-language lessons for non-Polish citizens)
Internal learning management system
Development budget (sharing the costs of certifications and conferences/ IT events)
Flexible working hours and home office possibility (hybrid work model)