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Manager – Process Excellence
Hapag-Lloyd AGManager overseeing process excellence and improvement initiatives at Hapag-Lloyd, optimizing productivity and driving measurable outcomes.
About the role
Key responsibilities & impact- Execute the Process Excellence roadmap, aligning initiatives with Hapag-Lloyd's priorities and objectives
- Optimize cycle time, cost, quality, compliance, and customer experience through structured problem-solving and disciplined implementation
- Identify root causes, redesign processes, and ensure standard adoption across regions and functions
- Establish KPIs, dashboards, and governance structures to steer performance and turn data insights into actions
- Apply Lean Six Sigma and Process Mining to detect bottlenecks and quantify operational impact
- Implement uniform standards to reduce variation and increase reliability across the global process landscape
- Drive automation and centralization initiatives, overseeing projects from business case to implementation
- Maintain long-term project success through controls, documentation, training, and performance reviews
Requirements
What you’ll need- Proven experience in Business Process Management / Continuous Improvement with a track record of successful project execution and measurable benefits
- Ability to translate strategic roadmaps into prioritized, well-executed operational initiatives
- Strong analytical skills and proficiency in Lean Six Sigma methodologies and KPI-based performance management
- Understanding of Process Mining to identify opportunities and track operational impact
- Experience facilitating cross-functional transformation and driving decisions with diverse stakeholders
- Solid automation mindset and experience leveraging technical tools for process optimization
- Excellent collaboration and stakeholder management skills in a global, diverse environment; experience in shipping, logistics, or a related field is a plus
- Independent, results-driven work style with high ownership, agility, and resilience
Benefits
Comp & perks- Attractive compensation (13 monthly salaries + vacation pay) as well as strong social benefits in a financially stable company
- At least 28 days of vacation, flexible working hours, capital forming benefits, and a future oriented pension plan (MYPENSION)
- A modern hybrid work model (3 days office / 2 days remote) and a workplace in a prime downtown location at Ballindamm
- Mobility benefits such as subsidies for public transportation, as well as bicycle leasing via JobRad
- Comprehensive health and sports offerings (e.g., yoga, sailing, company doctor) plus EGYM Wellpass
- A company restaurant with freshly prepared meals every day and a coffee bar with a wide selection
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Business Process ManagementContinuous ImprovementLean Six SigmaProcess MiningKPI-based performance managementAutomationStructured problem-solvingData analysisProject executionProcess optimization
Soft Skills
Analytical skillsCollaborationStakeholder managementIndependent work styleResults-drivenAgilityResilienceCross-functional transformationCommunicationLeadership
Certifications
Lean Six Sigma certification