GXO Logistics, Inc.

Supply Chain

• Communicate with customers, vendors and team members to ensure customer commitments are met
• Demonstrate an understanding of GXO’s quality policies; establish procedures for maintaining quality objectives
• Provide guidance to supervisors with respect to personnel, quality and safety
• Hire, train, develop and appraise staff effectively
• Make recommendations on programs to improve operations
• Handle equipment and coordinate all maintenance needs with the maintenance team
• Ensure records are maintained appropriately and reports are completed in a timely manner
• Adhere to and enforce all safe work practices, ensuring the warehouse is compliant with Occupational Safety and Health Administration (OSHA) and other pertinent standards/regulations

Supply Chain Operations Manager – 3rd Shift

Director

• Handling continuous process improvement by providing Lean initiatives through facilitating, managing and administering related principles, tools and values
• Cross-functional project development and leadership to include the successful design of warehouse protocols and processes
• Define and develop standard operating procedures for all warehouse activities including inventory management and product flow, route planning and route monitoring, facility standards, storage requirements, staffing levels and MHE, client launch, client SOP change management and exception management
• Develop and operationalize KPI’s on field performance against defined metrics for process consistency, cost optimization and an improved customer and employee experience
• Create control plans that measure performance against process standards and drive site specific accountability
• Continuously work to streamline operations by leveraging technology, simplifying business processes and ensuring compliance
• Improve the speed to launch for new clients by partnering across the organization

Director, Continuous Improvement

Analyst

• Employ wave planning processes and applications to maintain optimal workflow levels within the facility
• Provide planning support and technical oversight as defined by departmental procedures for the customer
• Execute planning processes and activities consistent with defined procedures and management direction
• Conduct studies to discover ways to reduce costs, improve processes and optimize output
• Use data analytics and statistical tools to understand bottlenecks and recommend flow improvements
• Use root cause analysis, Pareto analysis, A3 and other problem-solving tools to drive continuous improvement in planning and overall operational processes

Material Planning Analyst – 1st Shift

Operations

• Ensure efficient daily operations of the warehouse
• Prepare schedules
• Supervise the team and provide training and coaching to improve performance
• Monitor work quality to consistently deliver exceptional customer service
• Demonstrate an understanding of the company quality policy
• Adhere to the GXO 7S program
• Communicate well with leadership, team members and other departments
• Implement continuous improvement action plans
• Always maintain a clean environment

Supervisor, SC Operations – 2nd Shift

Manager

• Responsible for the efficient operation of the warehouse, including order fulfillment, shipping, receiving and inventory control activities
• Communicate with customers, vendors and operations to ensure customer commitments are met
• Ensure the quality management system procedures and processes are implemented and maintained
• Oversee productivity and safety standards in accordance with company needs and customer requirements
• Handle equipment and coordinate all maintenance needs with the maintenance team
• Implement and maintain operational processes and procedures
• Prepare reports on performance and potential improvements for operations
• Hire, train, develop and appraise staff effectively; take corrective action as necessary in a timely manner and in accordance with company policies
• Provide direction, development and leadership for the managers and supervisors
• Establish and meet site objectives in the areas of financial performance, safety, quality and customer service while maintaining compliance with all applicable internal and external policies
• Provide accurate and timely submission of key quality, financial and safety reports
• Plan and coordinate site activities with departmental managers and supervisors to ensure objectives are accomplished in a timely and cost-effective manner

Senior Warehouse Site Manager

• Take full responsibility for the definition, documentation, and successful completion of assigned projects
• Deliver an overall 2% saving to the customer year on year across site
• Prepare reports on a weekly/monthly basis on progress
• Support site leadership team in understanding and application of Lean principles (Coaching & Mentoring)
• Provide support to colleague development through completion of Lean training programs, such as yellow & green belt projects (Coaching & Mentoring)

CI Manager

Customer Support

• Handling customer enquiries via our call management system with accuracy and care
• Investigating and resolving issues promptly within service guidelines
• Managing urgent orders, returns, and complaints with empathy and efficiency
• Liaising with internal departments to ensure smooth communication and service delivery
• Maintaining customer profiles and proactively managing service changes

Customer Service Specialist

• Logging and managing customer enquiries via our call management system
• Investigating and resolving issues within agreed service guidelines
• Coordinating urgent orders and stock requests across departments
• Managing returns and credits with a keen eye for details
• Advising on product alternatives and placing orders

Customer Service Administration Support

• Produce and deliver daily, weekly, and monthly MI reports to support operational and senior stakeholders
• Analyse data to identify trends, risks, and opportunities and translate into actionable insight
• Create clear visualisations and dashboards using Excel and Power BI
• Act as SME for Bringg and Microlise, supporting optimisation, configuration, and issue resolution
• Support routing, telematics, and transport performance, ensuring efficiency and service delivery
• Drive continuous improvement across reporting, systems, and operational performance

MI Analyst

Sales Development Rep

• Generate qualified leads through targeted outreach and leveraging digital tools, turning interest into opportunity.
• Engage high-potential prospects via outbound channels including cold calls, tailored emails, LinkedIn, and industry events.
• Execute lead generation workflows with consistent, timely follow-up and nurturing activities, exceeding MQL to SQL conversion targets.
• Partner with regional Business Development Managers and leadership to implement tactical plans to accelerate pipeline results.
• Apply creative strategic engagement techniques to further activate targeted accounts, aligned with GXO’s Ideal Customer Profile (ICP).
• Develop personal knowledge and industry awareness through monitoring supply chain trends and competitive dynamics, and leveraging to refine messaging and value positioning.
• Harness market intelligence and competitive dynamics to continuously improve messaging that connects with targets, drives engagement, and elevates GXO’s value proposition.
• Maintain accurate records of prospecting activities and outcomes in Salesforce.

Sales Development Representative

Supervisor, SC Operations

Manager, SC Operations – 1st Shift

Customer Service Advisor

System Administrator

• Maintain the integrity and accuracy of stock data within the Warehouse Management System (WMS), ensuring physical stock always aligns with system records across the site
• Investigate and resolve stock discrepancies, quarantines and system issues, supporting Pick, Goods In and wider warehouse operations to keep things running smoothly
• Manage inbound scheduling, stock movements and transfers between locations, ensuring correct date rotation, site capacity alignment and minimal operational impact
• Produce and analyse daily, weekly and monthly reports, tracking KPIs, identifying risks and escalating issues that may affect performance or Health & Safety

Stock and Systems Administrator – Nights

Program Manager

• Identify ML server/rack requirements and coordinate delivery
• Provide dedicated program management support, including deployment issue resolution
• Ensure maximum efficiency and optimization in rack integration and hardware movement
• Properly monitor critical infrastructure shipments
• Communicate with Engineering and management team
• Handle stakeholder expectations and provide recommendations
• Identify strategies to increase asset utilization
• Correctly enter data into the Data Center applications/tools
• Properly process, audit, and file various documentation
• Support a Lean culture within the server staging and data center workflow