Customer Service Advisor

GXO Logistics, Inc.

Customer Service Advisor at GXO ensuring high standards of service for NHS customers. Handling enquiries and resolving issues in a fast-paced, team-focused environment.

Posted 6/5/2026full-timeAlfreton • 🇬🇧 United KingdomMid-LevelSenior💰 £26,307 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

communication skillsorganisational abilitiestime managementcustomer-focused mindsetproactive approachteam playerpositive attitudewillingness to learn

Tools & Technologies

WordExcelbespoke systems

Industry Keywords

customer enquiriescall management systemservice guidelinesurgent ordersreturnscomplaintsinternal departmentsservice deliverycustomer profilesservice changes

About the role

Key responsibilities & impact

Handling customer enquiries via our call management system with accuracy and care
Investigating and resolving issues promptly within service guidelines
Managing urgent orders, returns, and complaints with empathy and efficiency
Liaising with internal departments to ensure smooth communication and service delivery
Maintaining customer profiles and proactively managing service changes

Requirements

What you’ll need

Excellent communication skills – both written and verbal
Strong organisational and time management abilities
A customer-focused mindset with a proactive approach
Team player with a positive attitude and a willingness to learn
Good IT skills (Word, Excel; bespoke systems experience is a bonus)

Benefits

Comp & perks

25 days annual leave (plus bank holidays)
blue-light card
flexible dental insurance plans
company sponsored pension scheme
24/7 online GP service
life assurance
fully comprehensive employee assistance programme
access to MyBenefits platform offering high street discounts, cycle to work scheme, cashback cards, saving scheme