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Customer Service Administration Support
GXO Logistics, Inc.Customer Services Administration Support role managing enquiries for NHS customers. Collaborating with healthcare professionals and providing responsive service in a detail-oriented manner.
About the role
Key responsibilities & impact- Logging and managing customer enquiries via our call management system
- Investigating and resolving issues within agreed service guidelines
- Coordinating urgent orders and stock requests across departments
- Managing returns and credits with a keen eye for details
- Advising on product alternatives and placing orders
Requirements
What you’ll need- Excellent communication skills – written and verbal
- Strong planning and time management abilities
- A team player with a customer-first mindset
- Confident using IT systems (Word, Excel; bespoke systems are a bonus)
- Previous experience in a customer service or admin support role
Benefits
Comp & perks- 25 days annual leave (plus bank holidays)
- Flexible dental insurance plans
- Company sponsored pension scheme
- 24/7 online GP service
- Life assurance
- Fully comprehensive employee assistance programme
- Access to MyBenefits platform offering high street discounts, cycle to work scheme, cashback cards, saving scheme and more!
ATS Keywords
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Soft Skills
excellent communication skillsstrong planning abilitiestime managementteam playercustomer-first mindset