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Customer Service Specialist
GXO Logistics, Inc.Customer Service Advisor serving NHS customers in Maidstone. Handling enquiries, managing orders, and ensuring high-quality service in a fast-paced environment.
About the role
Key responsibilities & impact- Handling customer enquiries via our call management system with accuracy and care
- Investigating and resolving issues promptly within service guidelines
- Managing urgent orders, returns, and complaints with empathy and efficiency
- Liaising with internal departments to ensure smooth communication and service delivery
- Maintaining customer profiles and proactively managing service changes
Requirements
What you’ll need- Excellent communication skills – both written and verbal
- Strong organisational and time management abilities
- A customer-focused mindset with a proactive approach
- Team player with a positive attitude and a willingness to learn
- Good IT skills (Word, Excel; bespoke systems experience is a bonus)
Benefits
Comp & perks- 28 days annual leave inclusive of bank holidays
- blue-light card
- flexible dental insurance plans
- company sponsored pension scheme
- 24/7 online GP service
- life assurance
- fully comprehensive employee assistance programme
- access to MyBenefits platform with high street discounts
- cycle to work scheme
- cashback cards
- saving scheme
ATS Keywords
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Soft Skills
communication skillsorganisational abilitiestime managementcustomer-focused mindsetproactive approachteam playerpositive attitudewillingness to learn