Director, Continuous Improvement

GXO Logistics, Inc.

Director of Continuous Improvement responsible for Lean initiatives and process improvements at GXO Logistics. Leading cross-functional projects to optimize warehouse operations and enhance service efficiency.

Posted 6/6/2026full-timeClayton • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Handling continuous process improvement by providing Lean initiatives through facilitating, managing and administering related principles, tools and values
Cross-functional project development and leadership to include the successful design of warehouse protocols and processes
Define and develop standard operating procedures for all warehouse activities including inventory management and product flow, route planning and route monitoring, facility standards, storage requirements, staffing levels and MHE, client launch, client SOP change management and exception management
Develop and operationalize KPI’s on field performance against defined metrics for process consistency, cost optimization and an improved customer and employee experience
Create control plans that measure performance against process standards and drive site specific accountability
Continuously work to streamline operations by leveraging technology, simplifying business processes and ensuring compliance
Improve the speed to launch for new clients by partnering across the organization

Requirements

What you’ll need

7 years of experience defining, designing and implementing Operational Excellence programs with at least 3 years in a leadership role
Experience with process development, documentation and continuous improvement
Demonstrated experience of warehouse cost models and financial drivers
Bachelor’s degree in related field (preferred)
Industrial engineering background (preferred)
Experience with Warehouse Management Systems (WMS), routing, order management and process development and implementation (preferred)

Benefits

Comp & perks

full health insurance (medical, dental and vision)
401(k)
life insurance
disability
opportunity to participate in a company incentive plan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

process improvementLean initiativesstandard operating proceduresinventory managementroute planningKPI developmentcost optimizationcontrol planswarehouse cost modelsfinancial drivers

Soft Skills

cross-functional leadershipproject developmentclient launch managementexception managementstreamlining operationscollaboration