Guidewire Software

Data Scientist

• Own the full R&D lifecycle: from data discovery and feature engineering to model selection, validation, and deployment in production environments
• Collaborate deeply with stakeholders to define and solve high-impact business problems
• Apply a rigorous scientific mindset to test hypotheses, validate model performance, and ensure robust, scalable solutions
• Bridge research and production by deploying models that are integrated into Guidewire’s fintech/insurtech ecosystem
• Mentor and collaborate with cross-functional teams to build AI and industry fluency across the organization

Senior Data Scientist

Technical Program Manager

• Lead the end-to-end execution of highly complex, cross-functional technical programs that drive customer-critical outcomes for Guidewire
• Develop comprehensive program plans, including timelines, milestones, scope, resource allocation, and dependencies
• Partner closely with Engineering, Customer Success, and other internal teams to drive seamless execution and cross-functional collaboration
• Serve as the primary point of contact for program communications, delivering clear, concise, and timely updates on status, milestones, risks, and dependencies to senior leadership and key stakeholders
• Establish and track key performance indicators (KPIs) and metrics to monitor project health
• Collaborate with technical leads to assess and manage risks, develop mitigation plans, and adjust execution strategies as needed throughout the project lifecycle
• Facilitate key program meetings such as planning sessions, workshops, and reviews
• Own the creation and maintenance of program documentation including plans, status updates, risk registers, and lessons learned
• Maintain organizational and strategic awareness to ensure program alignment with company goals
• Contribute to the maturity and effectiveness of the Program Management Organization by evaluating and improving processes, implementing best practices, and driving operational excellence
• Stay current on industry trends, tools, and technologies to help Guidewire remain competitive and forward-thinking
• Demonstrate a growth mindset and openness to feedback, fostering a culture of continuous improvement and excellence.

Senior Technical Program Manager

Data Engineer

• Lead data migration from legacy systems to Guidewire InsuranceSuite
• Collaborate with business analysts, data analysts, and development teams
• Define project scope, user stories, acceptance criteria, and estimates
• Analyze complex data structures and map them to Guidewire model
• Manage end-to-end data loading process
• Resolve data quality issues and migration errors
• Enable offshore teams to deliver business requirements
• Work on improving internal processes and methodologies.

Data Migration Lead Architect

• Serve as the team lead for both onshore and offshore teams
• Work closely with business analysts, data analysts, legacy system SMEs, ETL developers, Guidewire configuration and Integration developers, and QA testers
• Define project scope, user stories, acceptance criteria and estimates
• Analyze complex data structures in legacy source systems
• Install, configure, test, and run Guidewire migration tools
• Manage the end-to-end data loading process
• Optimize migration processes for performance
• Identify, investigate, and resolve data quality issues
• Enable offshore teams to be successful
• Coordinate with the PMO to provide technical leadership when necessary
• Participate in the creation of new tooling to support and streamline project outcomes

Senior Data Migration Architect

Implementation Specialist

• Become Guidewire’s leading field expert on Embedded Analytics, documenting and sharing technical know-how across the organization
• Coordinate with Engineering, Delivery Services, and other teams to integrate Analytics Manager with Guidewire core systems, microservices, and external platforms
• Configure production demo template solutions and assist with customer solution troubleshooting and QA
• Conduct end-to-end testing of Industry Intel models in Dev, Stage, and Prod environments, spanning ClaimCenter, AppEvents, Webhooks, Analytics Manager, and Predict
• Troubleshoot complex integrations and perform comprehensive integration testing
• Evangelize best practices and contribute to the continuous improvement of Guidewire’s analytics offerings
• Support the launch of new product categories and market-ready solutions in alignment with Product Strategy priorities

Senior Implementation Engineer

Data Analyst

• Participate in multiple simultaneous projects with a focus on preparing and understanding data needed for predictive modeling and machine learning projects
• Data interrogation, exploratory data analysis, profiling, and reconciliation
• Dataset creation and revision based on product manager and data scientist/actuarial input
• Data harmonization across multiple customers
• Feature creation and initial testing
• Data reporting
• Work collaboratively with other staff including product managers, data scientists, other data analysts, architects to solve problems, develop innovative approaches, and provide project status
• Research data issues and drive understanding of how data is created and updated from both ClaimCenter and PolicyCenter configurations
• Create and manage data assets, data harmonization, and code with a focus on simplicity, scalability, reusability, and clear documentation

Technical Account Manager

• Build and maintain strong relationships with Guidewire Cloud customers.
• Provide guidance and leadership throughout the customer journey.
• Focus on technical enablement for key platform features and management of operational experience with Guidewire Cloud.
• Serve as a liaison between customer teams and Guidewire Product Development & Operations.
• Advocate for customers and the benefits of the service & operating model of Guidewire Cloud.
• Engage in technical feature education, service management, SLA/SLO management, system restoration, and escalation activities.
• Collaborate with teams to identify operational scenarios and prepare for launch into Guidewire Cloud.
• Challenge and identify ways to improve service management capabilities based on customer needs.

Architect

• Design and oversee end-to-end technical architectures that solve complex business problems.
• Lead enterprise-wide architectural decisions and technical strategy.
• Manage and ensure the seamless integration of multiple platforms, tools, and systems.
• Provide guidance and mentorship to junior developers, senior architects, and technical leads.
• Develop long-term technology roadmaps, aligning technical solutions with business objectives.
• Produce comprehensive technical documentation, roadmaps, and architecture blueprints.
• Diagnose and resolve critical system issues, ensuring performance, security, and efficiency improvements.
• Partner with C-level executives on strategic initiatives.

Senior Architect

Sales Operations Manager

• Serve as a trusted advisor to Technology Partner Managers, supporting contract review and business terms to strengthen customer relationships.
• Maintain and audit partner and alliance activity in Salesforce CRM, ensuring data accuracy and compliance with business approval policies.
• Track financial metrics, manage price quotes, invoicing, and business approvals, and oversee operational requirements for deals of varying complexity.
• Collaborate with Sales, Services, Legal, Finance, and Operations to align resources and facilitate renewals and ongoing contract management.
• Build strong, productive relationships and feedback loops with cross-functional teams to drive efficiency and satisfaction with contracting best practices.
• Assess priorities, anticipate bottlenecks, and balance customer demands to ensure timely and effective outcomes.
• Manage invoicing for all recurring License, Subscription, and Maintenance revenue streams.
• Assist with special projects as assigned, contributing to Guidewire’s operational excellence and innovation.

Alliance Partner Sales Operations Analyst

Business Analyst

• works directly with clients to drive and fulfill P&C Insurance business requirements
• manages, advises and leads requirements on project implementations
• consults with clients in a thoughtful manner
• responsible for customer demos and presentations of the system during implementation and releases

Senior Business Analyst / Business Architect

Project Manager

• Ability to create, maintain, and ‘own’ Project Roadmap for signed customer support efforts
• Ability to track a Project budget forecast for the duration of customer support efforts
• Manages dependencies and timing between work requests
• Ability to draft statements of work and negotiate with customers
• Provide leadership, management, and oversight of a single or multiple Implementation and Support projects
• Demonstrated flexibility in delivering projects using different SDLC methods
• Provide the project team direction and prioritization of activities per defined and agreed
• Builds and fosters strong and trusted relationships with customers
• Owns and manages customer relationships during implementation
• Determines the appropriate amount of Project Management ‘on-site’ time required to maintain relationships
• Manages customer expectations at both the Project Team and Executive Level through the Project Lifecycle
• Holds the Guidewire team and customer team accountable to agreed-upon deliverables and associated milestones
• Escalates delays and project impacts appropriately and creates appropriate project artifacts
• Captures, manages, and plans mitigation/resolution of project issues and risks
• Manages internal and external team/stakeholder expectations through daily, weekly, and monthly communications
• Tracks project budget, risks, and issues and reports on a weekly basis, presenting to Customer Sponsor/Steering Committee at least once monthly
• Provides suggestions on how to manage delivery to Customer Leadership successfully
• Understands customer Production needs and determines Staffing Model, Release Plan, and Roadmap to meet these needs
• Direct team as to this plan
• Balances customer Production Support needs with Implementation activities to ensure overall delivery meets customer needs
• Determines ‘Implementation Support’ budget approach with customer sponsors, and enforces

Senior Project Manager

Technical Recruiter

• Lead end-to-end recruitment processes for European and international markets, including sourcing, screening, interviewing, and offer negotiation.
• Partner closely with hiring managers to understand staffing needs and develop tailored recruitment strategies for those countries.
• Proactively identify and engage top talent through direct sourcing, networking, and leveraging local talent channels.
• Provide expert market insights and advise stakeholders on competitive salary trends, candidate availability, and hiring best practices.
• Ensure a seamless candidate experience from initial contact to onboarding, maintaining high engagement levels throughout the hiring journey.
• Drive diversity and inclusion efforts in the recruitment process for both markets, ensuring a broad and inclusive talent pool.

Customer Success Manager

• Ensure Guidewire customers continuously achieve the maximum value from their Guidewire investments
• Understand customer priorities and facilitate engagements to meet customer needs, align our overall strategies, and create meaningful relationships
• Develop strong partnerships by providing positive customer experiences that drive mutual success and creates customer advocates
• Consistently engage with customers fostering knowledge of the customer’s product experience and strategic business needs
• Serve as the voice of the customer and customer advocate to facilitate feedback and influence on Guidewire products and services
• Provide early insight and adoption recommendations for new products and product features
• Responsible for product adoption of one or more Guidewire solutions helping customers to maximize the value of their Guidewire investment and achieve business outcomes
• Take the lead in driving to a successful conclusion of customer issues or situations as appropriate, following the standard Guidewire methodology and involving other departments and individuals as necessary.
• Create and manage customer success plans and account plans to manage external and internal relationships and strategies
• Facilitate executive discussions including business reviews, roadmap reviews, and strategic alignment
• Develop a deep and cross-functional understanding of the key business challenges of your customers.
• Ensure visibility of program and customer health both internally and with customer teams
• Manage commercial aspects of account relationships including contracts, risks, and renewals
• Manage to a set of Customer Success key performance indicators and drive operational excellence in customer portfolio management
• Actively contribute to Annual Recurring Revenue growth by identifying opportunities to expand existing customer accounts by aligning solutions to customer needs.

Customer Success Director

• manage the full project lifecycle for multiple enterprise SaaS and cloud deployments
• serve as the primary point of contact for project updates, risks, and decisions
• translate business objectives into technical requirements
• coordinate cross-functional resources, track dependencies, surface risks early, and drive mitigation plans
• establish test plans and acceptance criteria, ensure smooth cut-over, and monitor initial performance
• support Guidewire’s Product Strategy priorities by delivering market-ready solutions

Technical Project Coordinator

Machine Learning Engineer

• Deliver AI/ML models from initial planning through data sourcing, preparation, model building, training, and deployment
• Create AI-based prototypes to evaluate model and design options
• Train and tune models to optimize algorithmic outcomes
• Integrate models into production systems
• Work cross-functionally to understand product needs and scope innovative AI solutions
• Conduct research into emerging AI models and technologies
• Contribute to Guidewire’s mission of operational excellence, transformative innovation, and customer-centricity